greenway-health

JSON twin: https://www.healthaidb.com/software/greenway-health.json

Company Name

Greenway Health

Product URL

https://www.greenwayhealth.com/solutions/electronic-health-records-EHR

Company URL

https://www.greenwayhealth.com

Categories

Summary

Greenway Health offers Intergy and PrimeSUITE: cloud-hosted EHR, practice management, RCM and patient engagement solutions for ambulatory and specialty practices focused on improving clinical workflows, revenue cycle performance, and interoperability.

Description

Greenway Health provides a unified ambulatory health IT platform (Intergy, PrimeSUITE and ancillary modules) including electronic health records, practice management, revenue cycle management, patient engagement/portal, telehealth, analytics and interoperability services. The vendor emphasizes specialty-specific templates, regulatory certification (ONC), integrations (HL7, FHIR, CommonWell), hosted/cloud deployments (AWS), RCM services and professional support/implementation.

Api Available

yes

Certifications

Company Founding

1977

Company Offices

Compliance

Customers

Data Residency

Primarily US-hosted (Greenway Secure Cloud on AWS); options for on-prem deployments for customers

Data Standards

Deployment Model

Features

Id

P0670

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

proprietary/commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

pricing not publicly listed — contact vendor for quotes, deployment and service tiers; demos and sales consultations available

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

1999

Security Features

Specialties

Support Channels

System Requirements

Cloud-hosted (AWS) or legacy on-prem installs; modern web browser required; developer platform uses OAuth/SMART-on-FHIR

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Greenway Health",
  "company_url": "https://www.greenwayhealth.com",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "1977",
  "product_url": "https://www.greenwayhealth.com/solutions/electronic-health-records-EHR",
  "categories": [
    "clinical",
    "administrative",
    "patient-facing",
    "financial",
    "analytics",
    "interoperability"
  ],
  "market_segment": [
    "smb",
    "enterprise",
    "ambulatory"
  ],
  "links": [
    "https://www.greenwayhealth.com",
    "https://www.greenwayhealth.com/about-us",
    "https://www.greenwayhealth.com/contact",
    "https://www.greenwayhealth.com/solutions/electronic-health-records-EHR",
    "https://www.greenwayhealth.com/intergy",
    "https://www.greenwayhealth.com/solutions/insights",
    "https://www.greenwayhealth.com/solutions/revenue-cycle-management",
    "https://www.justice.gov/opa/pr/electronic-health-records-vendor-pay-5725-million-settle-false-claims-act-allegations",
    "https://klasresearch.com/vendor-ratings/greenway-health/61402"
  ],
  "summary": "Greenway Health offers Intergy and PrimeSUITE: cloud-hosted EHR, practice management, RCM and patient engagement solutions for ambulatory and specialty practices focused on improving clinical workflows, revenue cycle performance, and interoperability.",
  "description": "Greenway Health provides a unified ambulatory health IT platform (Intergy, PrimeSUITE and ancillary modules) including electronic health records, practice management, revenue cycle management, patient engagement/portal, telehealth, analytics and interoperability services. The vendor emphasizes specialty-specific templates, regulatory certification (ONC), integrations (HL7, FHIR, CommonWell), hosted/cloud deployments (AWS), RCM services and professional support/implementation.",
  "target_users": [
    "physicians",
    "clinicians",
    "nurses",
    "medical assistants",
    "practice administrators",
    "billing/revenue cycle staff",
    "IT/health informaticists",
    "patients"
  ],
  "specialties": [
    "primary care",
    "pediatrics",
    "OB-GYN",
    "orthopedics",
    "surgery",
    "FQHC/public health",
    "tribal health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "pricing not publicly listed — contact vendor for quotes, deployment and service tiers; demos and sales consultations available",
  "license": "proprietary/commercial",
  "deployment_model": [
    "SaaS",
    "cloud (AWS)",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web (browser)",
    "iOS",
    "Android",
    "Windows",
    "macOS"
  ],
  "features": [
    "Clinical documentation and customizable templates",
    "Specialty-specific EHR workflows",
    "Practice management / scheduling",
    "Revenue cycle / billing integration",
    "Patient portal and patient engagement",
    "Telehealth integration",
    "Reporting and analytics / practice insights",
    "Document management / digital workflows",
    "AI-assisted clinical documentation (Greenway Clinical Assist)",
    "Interoperability and data exchange",
    "Embedded SMART-on-FHIR app support",
    "Regulatory and quality reporting (eg. syndromic, registry)",
    "User role management and permissions",
    "Marketplace / app gallery for third-party apps",
    "Support & training (VIA, Beacon, professional services)"
  ],
  "optional_modules": [
    "Greenway Clinical Assist (AI documentation)",
    "Greenway Document Manager",
    "Greenway Patient Connect / Patient Portal",
    "Greenway Secure Cloud (AWS hosting)",
    "Greenway Insights (analytics)",
    "Revenue cycle / Greenway Revenue Services",
    "Telehealth module",
    "Clearinghouse / claims services"
  ],
  "integrations": [
    "Intergy (Greenway EHR product)",
    "Prime Suite (Greenway EHR product)",
    "Greenway Marketplace / third‑party SMART-on-FHIR apps",
    "Practice management / billing systems (Greenway PM)",
    "Clearinghouse services",
    "Datavant (record exchange/integration partnerships)",
    "Patient portals / Smarthub"
  ],
  "data_standards": [
    "FHIR R4",
    "SMART-on-FHIR",
    "HL7 v2",
    "CDA/CCDA",
    "OAuth2 (including PKCE)"
  ],
  "api_available": "yes",
  "system_requirements": "Cloud-hosted (AWS) or legacy on-prem installs; modern web browser required; developer platform uses OAuth/SMART-on-FHIR",
  "compliance": [
    "HIPAA",
    "HITECH",
    "21st Century Cures Act (USCDI/Patient Access / HTI1 updates)",
    "Regulatory reporting standards (CDA/CCDA/HL7/FHIR requirements)"
  ],
  "certifications": [
    "ONC Health IT Certification (Greenway EHR products historically ONC-certified)",
    "SOC 2 (typical cloud security certification - product references SOC controls)"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Role-based access control (RBAC)",
    "SSO / SAML support",
    "Audit logging and activity trails",
    "OAuth2 / SMART-on-FHIR authentication with PKCE",
    "Multi-factor authentication (2FA) support"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Patient access controls and consent-related features",
    "Support for patient data export (FHIR / CCDA)"
  ],
  "data_residency": "Primarily US-hosted (Greenway Secure Cloud on AWS); options for on-prem deployments for customers",
  "customers": [
    "Pediatric Associates of Austin",
    "Barbour Community Health",
    "Clinical Urology Associates",
    "Oak Street Health",
    "Praxis Health",
    "Barbour Community Health Center",
    "Numerous independent ambulatory practices (primary care, OB/GYN, orthopedics)"
  ],
  "user_reviews": [
    "Outdated and clunky UI; very click-heavy and unintuitive compared to newer EHRs.",
    "Good integration between chart and practice management, but customer support can be slow and costly.",
    "Prime Suite/Intergy works well for ambulatory workflows once configured; lots of functionality for coding and billing.",
    "Frequent complaints about training being expensive and scheduled at inconvenient times that disrupt practice operations.",
    "Patient portal login issues and usability problems reported by patients.",
    "Stability and practice management features are solid, but product has kinks and needs better ongoing product direction."
  ],
  "ratings": [
    "G2 - PrimeSuite: ~2.9/5 (user-reported aggregated score)",
    "G2 - Intergy: ~3.8/5 (user-reported aggregated score)",
    "Capterra - Prime Suite: ~3.0/5 (aggregate user rating)",
    "KLAS - Greenway Health ranked among ambulatory EHR vendors in Best in KLAS discussions (varies by product/report)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing/portal",
    "customer community/forums"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online training",
    "onsite training",
    "certification programs / role-based training"
  ],
  "release_year": "1999",
  "integration_partners": [
    "Amazon Web Services (AWS)",
    "InstaMed (payments)",
    "Accusoft / ImageGear (document imaging)",
    "Chef (deployment/automation partner)",
    "Common interoperability partners via HIEs and labs (interfaces available)"
  ],
  "id": "P0670",
  "slug": "greenway-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/greenway-health.json"
  }
}