Grace

JSON twin: https://www.healthaidb.com/software/grace.json

Company Name

Gridspace

Product URL

https://www.gridspace.com

Company URL

https://www.gridspace.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• contact Center Management
• ai Clinical Documentation Integrity
• patient Support Services
• Clinical
• Administrative
• Contact Center
• Voice Ai
• Virtual Agent

Summary

Gridspace Grace is an AI-driven voice agent platform designed to automate and manage high-volume voice interactions in healthcare settings, enhancing patient engagement and operational efficiency.

Description

Gridspace Grace is a cloud-based voice agent platform that automates and manages voice interactions in healthcare environments. It is designed to handle high volumes of simultaneous calls and chats, providing reliable, real-world voice workflows. Grace is utilized by healthcare organizations to engage patients, manage appointments, verify eligibility and benefits, process payments, conduct surveys, and perform inbound triage. The platform emphasizes production readiness, HITRUST/HIPAA compliance, real-time insights, and scalability for healthcare organizations and service providers. It integrates with existing medical records systems and contact center platforms, offering features such as natural language speech recognition, automated call summaries, real-time conversation analytics, and voice agent emotional intelligence. Grace has been deployed in various healthcare settings, including hospitals, blood banks, and airports, demonstrating its versatility and effectiveness in improving patient engagement and operational efficiency.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• SOC 2 Type II
• HITRUST i1
• PCI DSS v4

Company Founding

2012

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2 Type II
• ISO 27001
• PCI DSS v4
• HITRUST i1

Customers

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Controllable task-oriented voice agents
• High-concurrency inbound/outbound calls
• Voice agent authoring and orchestration
• Natural language speech recognition
• Automated call summaries
• Real-time streaming conversation search and analytics
• Voice agent emotional intelligence
• Caller authentication flows
• Voice simulators for testing
• Model interpretability and error detection
• Data redaction and privacy controls
• Operational insights and reporting
• Serverless voice agent deployment
• Agent evaluation tools

Id

SW1424

Integration Partners

Integrations

• Google Sheets
• Contact center platforms (PBX/SIP/connectors via APIs/webhooks)
• CRMs (generic via API/webhook integrations)

Languages Supported

• English

Last Updated

2025-10-11

License

commercial proprietary

Market Segment

• enterprise
• smb
• healthcare providers

Optional Modules

• Gridspace Sift (real-time stream processing & analytics)
• HITRUST-certified speech models
• Voice simulators
• Voice agent judges
• Voice LLM networking

Os Platforms

• Web

Pricing Details

Essential $90/mo (10 hrs), Growth $250/mo (30 hrs), Professional $840/mo (100 hrs), Enterprise custom pricing; Free trial available; contact vendor for enterprise/custom plans.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1424

Product Name

Grace

Ratings

• 3.5 out of 5 on G2
• 5.0 out of 5 on G2 for Gridspace Contact Center AI

Regions Available

• United States

Related Urls

• https://elion.health/products/gridspace

Release Year

2025

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Patient Engagement
• Appointment Scheduling
• Inbound Triage
• Eligibility & Benefits Verification
• Payments & Billing
• Surveys & Questionnaires
• Clinical Trial Recruitment
• Contact Center Analytics

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• contact center agents
• clinical staff
• administrators
• patient engagement teams
• IT/AI teams
• service providers
• clinical research organizations
• patients

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Grace is easy to use and integrates with the legacy applications easily. It can handle large sets of data.
• The user interface is not user-friendly and has too many glitches.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Grace",
  "company_name": "Gridspace",
  "product_url": "https://www.gridspace.com",
  "company_url": "https://www.gridspace.com",
  "related_urls": [
    "https://elion.health/products/gridspace"
  ],
  "product_code": "SW1424",
  "summary": "Gridspace Grace is an AI-driven voice agent platform designed to automate and manage high-volume voice interactions in healthcare settings, enhancing patient engagement and operational efficiency.",
  "description": "Gridspace Grace is a cloud-based voice agent platform that automates and manages voice interactions in healthcare environments. It is designed to handle high volumes of simultaneous calls and chats, providing reliable, real-world voice workflows. Grace is utilized by healthcare organizations to engage patients, manage appointments, verify eligibility and benefits, process payments, conduct surveys, and perform inbound triage. The platform emphasizes production readiness, HITRUST/HIPAA compliance, real-time insights, and scalability for healthcare organizations and service providers. It integrates with existing medical records systems and contact center platforms, offering features such as natural language speech recognition, automated call summaries, real-time conversation analytics, and voice agent emotional intelligence. Grace has been deployed in various healthcare settings, including hospitals, blood banks, and airports, demonstrating its versatility and effectiveness in improving patient engagement and operational efficiency.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "contact Center Management",
    "ai Clinical Documentation Integrity",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Contact Center",
    "Voice Ai",
    "Virtual Agent"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "healthcare providers"
  ],
  "target_users": [
    "contact center agents",
    "clinical staff",
    "administrators",
    "patient engagement teams",
    "IT/AI teams",
    "service providers",
    "clinical research organizations",
    "patients"
  ],
  "specialties": [
    "Patient Engagement",
    "Appointment Scheduling",
    "Inbound Triage",
    "Eligibility & Benefits Verification",
    "Payments & Billing",
    "Surveys & Questionnaires",
    "Clinical Trial Recruitment",
    "Contact Center Analytics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Essential $90/mo (10 hrs), Growth $250/mo (30 hrs), Professional $840/mo (100 hrs), Enterprise custom pricing; Free trial available; contact vendor for enterprise/custom plans.",
  "license": "commercial proprietary",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2012",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Controllable task-oriented voice agents",
    "High-concurrency inbound/outbound calls",
    "Voice agent authoring and orchestration",
    "Natural language speech recognition",
    "Automated call summaries",
    "Real-time streaming conversation search and analytics",
    "Voice agent emotional intelligence",
    "Caller authentication flows",
    "Voice simulators for testing",
    "Model interpretability and error detection",
    "Data redaction and privacy controls",
    "Operational insights and reporting",
    "Serverless voice agent deployment",
    "Agent evaluation tools"
  ],
  "optional_modules": [
    "Gridspace Sift (real-time stream processing & analytics)",
    "HITRUST-certified speech models",
    "Voice simulators",
    "Voice agent judges",
    "Voice LLM networking"
  ],
  "integrations": [
    "Google Sheets",
    "Contact center platforms (PBX/SIP/connectors via APIs/webhooks)",
    "CRMs (generic via API/webhook integrations)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2 Type II",
    "ISO 27001",
    "PCI DSS v4",
    "HITRUST i1"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "SOC 2 Type II",
    "HITRUST i1",
    "PCI DSS v4"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [],
  "user_reviews": [
    "Grace is easy to use and integrates with the legacy applications easily. It can handle large sets of data.",
    "The user interface is not user-friendly and has too many glitches."
  ],
  "ratings": [
    "3.5 out of 5 on G2",
    "5.0 out of 5 on G2 for Gridspace Contact Center AI"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [],
  "id": "SW1424",
  "slug": "grace",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/grace.json"
  }
}