globo

JSON twin: https://www.healthaidb.com/software/globo.json

Company Name

GLOBO

Product URL

https://www.helloglobo.com/product/globo-hq

Company URL

https://www.helloglobo.com

Categories

Summary

GLOBO provides HIPAA-compliant, technology-enabled language access via on‑demand phone, video remote, on‑site interpreting and an AI medical interpreter, backed by a cloud management platform.

Description

GLOBO is a language services platform for healthcare that delivers on‑demand and scheduled telephone interpreting, video remote interpreting (VRI), on‑site interpreting, document translation, and an AI healthcare interpreter (GLOBO KAI). Its cloud platform (GLOBO HQ) and mobile app (GLOBO Connect) provide skills‑based routing, scheduling, analytics, integration with telehealth/EHR systems, and support for ASL and 430+ spoken languages.

Api Available

unknown

Certifications

Company Founding

2009

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0654

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial, proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for enterprise pricing; demo and trials available via sales request.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2009

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "GLOBO",
  "company_url": "https://www.helloglobo.com",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2009",
  "product_url": "https://www.helloglobo.com/product/globo-hq",
  "categories": [
    "Remote and AI-Enabled Language Interpretation",
    "Interpreting",
    "Translation",
    "Integrations",
    "Patient-facing",
    "Administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.helloglobo.com",
    "https://www.helloglobo.com/product/globo-hq",
    "https://www.helloglobo.com/product/interpreting",
    "https://www.helloglobo.com/product/translation",
    "https://www.helloglobo.com/product/integrations",
    "https://elion.health/products/globo",
    "https://vendorservices.epic.com/Showroom/Listing?id=1070",
    "https://www.helloglobo.com/pricing",
    "https://www.helloglobo.com/company/our-story",
    "https://www.linkedin.com/company/helloglobo/"
  ],
  "summary": "GLOBO provides HIPAA-compliant, technology-enabled language access via on‑demand phone, video remote, on‑site interpreting and an AI medical interpreter, backed by a cloud management platform.",
  "description": "GLOBO is a language services platform for healthcare that delivers on‑demand and scheduled telephone interpreting, video remote interpreting (VRI), on‑site interpreting, document translation, and an AI healthcare interpreter (GLOBO KAI). Its cloud platform (GLOBO HQ) and mobile app (GLOBO Connect) provide skills‑based routing, scheduling, analytics, integration with telehealth/EHR systems, and support for ASL and 430+ spoken languages.",
  "target_users": [
    "clinicians",
    "nurses",
    "patients (LEP / DHH)",
    "health system administrators",
    "interpreters",
    "reception/front‑desk staff",
    "telehealth staff"
  ],
  "specialties": [
    "hospital/acute care",
    "primary care",
    "telehealth",
    "pediatrics",
    "behavioral health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for enterprise pricing; demo and trials available via sales request.",
  "license": "commercial, proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "On-demand interpreting requests",
    "Scheduled language services",
    "Centralized ordering and management across sites/departments",
    "Real-time utilization and language-mix monitoring",
    "Data and reporting access",
    "Executive dashboards and performance metrics",
    "Support for 430+ languages",
    "User and administrator role views"
  ],
  "optional_modules": [
    "Interpreting",
    "Translation",
    "Integrations"
  ],
  "integrations": [
    "Twilio",
    "Redox",
    "Vonage",
    "Webex",
    "Zoom",
    "Microsoft Teams",
    "Epic (Toolbox24)",
    "Doximity"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [],
  "certifications": [],
  "security_features": [],
  "privacy_features": [],
  "data_residency": "",
  "customers": [
    "George Washington University Hospital",
    "OSF HealthCare",
    "CarePoint Health",
    "Various U.S. health systems (3000+ provider sites reported for GLOBO KAI deployments)"
  ],
  "user_reviews": [
    "\"The platform's design leaves much to be desired, and there is a lack of transparency throughout the process.\"",
    "\"Flexible schedule for linguists; fair rates and timely payment, though call flow can change based on need.\"",
    "\"Streamlining language services through GLOBO HQ has been like having a giant EASY button on my desk.\""
  ],
  "ratings": [
    "Glassdoor: 4.2/5 (employee reviews)",
    "Inc. 5000: 2025 Silver & Americas Fastest-Growing Private Companies (company recognition)",
    "Modern Healthcare: Named to Best Places to Work in Healthcare 2025 (company recognition)"
  ],
  "support_channels": [
    "phone",
    "email",
    "chat",
    "ticketing",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "globo_university"
  ],
  "release_year": "2009",
  "integration_partners": [
    "Epic (Epic Toolbox integration)",
    "Twilio",
    "Mimeo (marketplace content hosting)",
    "OMNIA Partners",
    "Common EHR/telehealth platforms (via integrations page)"
  ],
  "id": "P0654",
  "slug": "globo",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/globo.json"
  }
}