JSON twin: https://www.healthaidb.com/software/five9.json
Five9
https://www.five9.com/products-solutions
Cloud contact-center and AI-driven patient engagement platform that delivers omnichannel communication, Epic integration, HIPAA-compliant workflows, and AI virtual agents for healthcare providers and payers.
Five9 is a commercial cloud contact center platform tailored for healthcare organizations (providers, payers, health systems and physician practices). It provides omnichannel voice, video, chat, SMS and email engagement, AI-powered virtual agents and agent assist, workflow automation, reporting/analytics, workforce engagement tools, and pre-built integrations (including a direct Epic integration) while maintaining HIPAA security and governance.
yes
2001
Regional hosting options (US and EU region availability; Direct Connect and customer region selection available)
P0614
2025-09-07
proprietary commercial
Contact vendor for quotes and bundles; demo available. Public pricing not listed.
enterprise_quote
2001
product
1.0
{
"company_name": "Five9",
"company_url": "https://www.five9.com",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"Portugal",
"Ireland",
"Brazil",
"India",
"Australia",
"Philippines"
],
"company_founding": "2001",
"product_url": "https://www.five9.com/products-solutions",
"categories": [
"administrative",
"patient-facing",
"customer engagement",
"communication",
"workflow automation",
"AI & automation",
"reporting & analytics"
],
"market_segment": [
"enterprise",
"mid-market",
"smb"
],
"links": [
"https://www.five9.com",
"https://www.five9.com/products-solutions",
"https://www.five9.com/solutions/healthcare",
"https://www.five9.com/trust",
"https://www.five9.com/about/contact",
"https://www.five9.com/development",
"https://documentation.five9.com/studio-beta/studio-combo/landing-studio-beta.htm",
"https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews",
"https://www.capterra.com/p/132405/Five9/",
"https://www.five9.com/resources"
],
"summary": "Cloud contact-center and AI-driven patient engagement platform that delivers omnichannel communication, Epic integration, HIPAA-compliant workflows, and AI virtual agents for healthcare providers and payers.",
"description": "Five9 is a commercial cloud contact center platform tailored for healthcare organizations (providers, payers, health systems and physician practices). It provides omnichannel voice, video, chat, SMS and email engagement, AI-powered virtual agents and agent assist, workflow automation, reporting/analytics, workforce engagement tools, and pre-built integrations (including a direct Epic integration) while maintaining HIPAA security and governance.",
"target_users": [
"contact center agents",
"patient/service representatives",
"clinical call center staff",
"health system administrators",
"IT/technology teams",
"payer/member support teams",
"care coordination teams",
"call center supervisors"
],
"specialties": [
"hospital systems",
"ambulatory/physician practices",
"health plans/payers",
"telehealth support",
"pharmacy/prescription support",
"medical imaging/diagnostic services"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"Spain",
"Portugal",
"Brazil",
"Colombia",
"Mexico",
"Australia"
],
"languages_supported": [
"English",
"French",
"German",
"Spanish",
"Portuguese"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for quotes and bundles; demo available. Public pricing not listed.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS (cloud)"
],
"os_platforms": [
"Web (browser)",
"Windows",
"macOS",
"iOS",
"Android"
],
"features": [
"Omnichannel routing (voice, chat, email, SMS)",
"Automatic call distribution (ACD)",
"IVR and self-service workflows",
"Predictive, progressive and preview dialing",
"Inbound/outbound campaign management",
"Cloud telephony (SIP) and PSTN connectivity",
"Call recording with pause/resume controls",
"Workforce optimization (WFO) and scheduling",
"Quality management and coaching",
"Real-time and historical reporting / analytics",
"Supervisor tools and wallboards",
"CRM screen-pop and click-to-dial",
"Agent scripting and guided workflows",
"Virtual agents / conversational AI",
"SMS and messaging",
"Video engagement",
"Callback and queue management",
"Fraud/TCPA compliance tooling",
"PCI/HIPAA data protections for sensitive interactions"
],
"optional_modules": [
"Workforce Management (WFM)",
"Quality Management (QM)",
"Advanced Analytics / Speech Analytics",
"AI Virtual Agents / Bot integrations",
"Video Engagement",
"Outbound Predictive Dialer",
"PCI/HIPAA recording controls",
"Managed Salesforce Connector",
"API Development / Integration Consulting",
"Contact Center Integrations (managed packages)"
],
"integrations": [
"Salesforce (managed package)",
"Microsoft Dynamics",
"Zendesk",
"Oracle Service Cloud",
"ServiceNow",
"Epic (Epic Toolbox integration)",
"Cerner (EHR integrations)",
"Verint",
"CallMiner",
"NICE (via connectors)",
"Twilio (telephony integrations)",
"CRM and billing systems (generic connectors)",
"Telephony carriers / SIP trunks"
],
"data_standards": [
"SOAP Web Services",
"REST APIs",
"SIP (telephony signalling)",
"HL7 v2 (via EHR/connector integrations)",
"FHIR (used in EHR integrations)",
"TLS (transport security)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (BAA available)",
"PCI DSS",
"SOC 2 Type II",
"GDPR",
"CCPA"
],
"certifications": [
"SOC 2 Type II",
"PCI DSS"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"SSO / SAML integration",
"Audit logging and activity trails",
"Multi-factor authentication (2FA)",
"Network isolation / Direct Connect options",
"Recording pause/resume for sensitive data"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Recording pause/resume for sensitive interactions",
"Data masking / redaction for recordings",
"Retention policy controls",
"Consent management support"
],
"data_residency": "Regional hosting options (US and EU region availability; Direct Connect and customer region selection available)",
"customers": [
"Agilysys",
"Nutrisystem",
"Ryder",
"Regent University",
"State government contact centers",
"Higher education institutions (general)",
"Telemarketing and outbound sales teams",
"Enterprise contact centers (general)"
],
"user_reviews": [
"Five9 sucks ... agents have numerous issues, their reporting is trash (reddit comment).",
"Powerful combination of reliability, flexibility, and intelligent automation (G2 review summary).",
"Good for outbound/predictive dialing and campaign management, but setup can be complex (G2/third‑party reviews).",
"Customer support can be slow and some advanced features require professional services (G2 reviewer feedback).",
"UI and reporting feel dated compared with newer CCaaS competitors (multiple third‑party reviews)."
],
"ratings": [
"G2: Five9 Intelligent Cloud Contact Center Platform — 4.1/5 (G2 product page)",
"Whatfix / industry roundup: 3.9/5 (aggregated contact center list)",
"Metrigy: customer satisfaction 6.17/7 (Metrigy honors reported)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"customer community",
"24x7 (for certain services)"
],
"training_options": [
"documentation",
"webinars",
"live_online training",
"onsite training (professional services)",
"product certification programs"
],
"release_year": "2001",
"integration_partners": [
"Salesforce",
"Zendesk",
"Microsoft (Teams / Dynamics)",
"ServiceNow",
"Oracle",
"NetSuite",
"Qualtrics",
"CallMiner",
"CallTower",
"Microsoft Power BI",
"HubSpot",
"Freshdesk",
"Kore.ai",
"SugarCRM",
"Tray.io / integration platforms (connector vendors)"
],
"id": "P0614",
"slug": "five9",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/five9.json"
}
}