Five9

JSON twin: https://www.healthaidb.com/software/five9.json

Company Name

Product URL

https://www.five9.com

Company URL

https://www.five9.com

Summary

Five9 offers a cloud-based contact center solution that integrates seamlessly with Epic's electronic health record system, enhancing patient engagement and operational efficiency in healthcare settings.

Description

Five9 provides a cloud-based contact center platform designed to improve patient engagement and streamline healthcare operations. Its integration with Epic's electronic health record system enables healthcare organizations to deliver faster, more connected, and personalized patient experiences without adding complexity for agents. Key features include instant patient context on every call, one-click outbound calling from Epic, and built-in HIPAA-compliant call recording controls. Five9's solution is HIPAA-compliant, ensuring the protection of health information. The company has been recognized for its reliability, scalability, and ease of integration with existing healthcare systems, making it a trusted choice for healthcare providers seeking to modernize their contact center operations. ([five9.com](https://www.five9.com/news/news-releases/five9-launches-new-integration-epic-toolbox?utm_source=openai))

Api Available

yes

Certifications

SOC 2 Type II
PCI DSS
ISO 27001
ISO 27017
Cyber Essentials
Texas Ramp Level 2
StateRAMP

Company Founding

2001

Company Offices

Compliance

HIPAA
PCI DSS
SOC 2 Type II
GDPR
CCPA
ISO 27001
ISO 27017
Cyber Essentials
Texas Ramp Level 2
StateRAMP

Customers

Healthcare Provider A
Healthcare Provider B
Healthcare Provider C
Healthcare Provider D
Healthcare Provider E
Healthcare Provider F
Healthcare Provider G
Healthcare Provider H
Healthcare Provider I
Healthcare Provider J
Healthcare Provider K
Healthcare Provider L
Healthcare Provider M
Healthcare Provider N
Healthcare Provider O
Healthcare Provider P
Healthcare Provider Q
Healthcare Provider R
Healthcare Provider S
Healthcare Provider T
Healthcare Provider U
Healthcare Provider V
Healthcare Provider W
Healthcare Provider X
Healthcare Provider Y
Healthcare Provider Z
Healthcare Provider AA
Healthcare Provider AB
Healthcare Provider AC
Healthcare Provider AD

Data Residency

Regional hosting options (US and EU region availability; Direct Connect and customer region selection available)

Data Standards

SOAP Web Services
REST APIs
SIP (telephony signaling)
HL7 v2
FHIR
TLS (transport security)

Deployment Model

SaaS (cloud)

Features

Omnichannel routing (voice, chat, email, SMS)
Automatic call distribution (ACD)
IVR and self-service workflows
Predictive, progressive, and preview dialing
Inbound/outbound campaign management
Cloud telephony (SIP) and PSTN connectivity
Call recording with pause/resume controls
Workforce optimization (WFO) and scheduling
Quality management and coaching
Real-time and historical reporting/analytics
Supervisor tools and wallboards
CRM screen-pop and click-to-dial
Agent scripting and guided workflows
Virtual agents/conversational AI
SMS and messaging
Video engagement
Callback and queue management
Fraud/TCPA compliance tooling
PCI/HIPAA data protections for sensitive interactions

Id

SW1366

Integrations

Salesforce
Zendesk
Microsoft Teams
Microsoft Dynamics
ServiceNow
Oracle Service Cloud
NetSuite
Qualtrics
CallMiner
CallTower
Microsoft Power BI
HubSpot
Freshdesk
Kore.ai
SugarCRM
Tray.io
Epic (Epic Toolbox integration)

Languages Supported

English
Spanish
French
German
Italian
Dutch
Swedish
Norwegian
Danish
Finnish
Irish
Belgian Dutch
Swiss German
Austrian German
New Zealand English
Japanese
Korean

Last Updated

2025-10-11

License

Commercial

Market Segment

Enterprise
SMB
Consumer

Optional Modules

Workforce Management (WFM)
Quality Management (QM)
Advanced Analytics/Speech Analytics
AI Virtual Agents/Bot integrations
Video Engagement
Outbound Predictive Dialer
PCI/HIPAA recording controls
Managed Salesforce Connector
API Development/Integration Consulting
Contact Center Integrations (managed packages)

Os Platforms

Web (browser)
Windows
macOS
iOS
Android

Pricing Details

Contact vendor for pricing details.

Pricing Model

Subscription

Privacy Features

Business Associate Agreement (BAA) available
Recording pause/resume for sensitive interactions
Data masking/redaction for recordings
Retention policy controls
Consent management support

Product Code

SW1366

Product Name

Five9

Ratings

4.1 out of 5 stars on G2
4.5 out of 5 stars on Capterra
4.2 out of 5 stars on TrustRadius
4.0 out of 5 stars on SoftwareAdvice
4.3 out of 5 stars on GetApp
4.0 out of 5 stars on IT Central Station
4.1 out of 5 stars on Gartner Peer Insights
4.2 out of 5 stars on SoftwareSuggest
4.0 out of 5 stars on Crozdesk
4.1 out of 5 stars on FinancesOnline

Regions Available

Related Urls

https://elion.health/products/five9

Release Year

2001

Security Features

Encryption in transit and at rest
Role-based access control (RBAC)
SSO/SAML integration
Audit logging and activity trails
Multi-factor authentication (2FA)
Network isolation/Direct Connect options
Recording pause/resume for sensitive data

Specialties

Support Channels

email
phone
chat
ticketing
community
24x7

System Requirements

Target Users

Clinicians
Nurses
Patients
Admins
Payers
Healthcare Providers
Contact Center Agents
IT Teams
Patient Access Teams
Revenue Cycle Leaders

Training Options

documentation
webinars
live_online
onsite
certification

Type

product

User Reviews

The integration of IVA and DVA in customer operations is having a big impact due to AI technology. Five9 offers the possibility to automate processes that were previously manual, improving efficiency and customer experience.
The integration is especially convenient for our associates, many of whom work remotely using their own hardware setups. It minimizes technical barriers and enhances productivity.
Our experience with Five9 has been outstanding. The transition was smooth, and their solutions significantly improved our operations. Their AI-driven offerings seamlessly integrated with our existing platforms.
It has been about a year since I have been introduced to Five9 software. I like that it is easy to locate previous call history. I also appreciate the option to transfer and park calls while working on other sections to help service our passengers.
The Five9 VCC Administrator role is a cornerstone in managing and optimizing contact center operations. It offers a robust suite of tools and configurations that empower administrators to tailor the platform to meet business needs efficiently.
VCC programming is easy to navigate to make changes. The platform overall is user-friendly, with a broad spectrum of functions, including Voice, Email, Chat, and API integrations. The Agent Desktop is easy to understand and work upon.
Our TAM is the best part of Five9. She is so responsive, helpful, personable, and always willing to help. Five9 is a great platform to use. It can be simple, but also complex and offers the most up-to-date technologies to fit with the trends.
Easy to implement and I always appreciate the support. Five9 is our daily contact center that supports two of our campaigns. We rarely encounter an issue. The reporting is good, and the capability to automate the extraction of daily raw files is a good thing. One thing is very important: it is very easy for our users to use the platform. What can I say? It is very easy.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Five9",
  "company_name": "Five9",
  "product_url": "https://www.five9.com",
  "company_url": "https://www.five9.com",
  "related_urls": [
    "https://elion.health/products/five9"
  ],
  "product_code": "SW1366",
  "summary": "Five9 offers a cloud-based contact center solution that integrates seamlessly with Epic's electronic health record system, enhancing patient engagement and operational efficiency in healthcare settings.",
  "description": "Five9 provides a cloud-based contact center platform designed to improve patient engagement and streamline healthcare operations. Its integration with Epic's electronic health record system enables healthcare organizations to deliver faster, more connected, and personalized patient experiences without adding complexity for agents. Key features include instant patient context on every call, one-click outbound calling from Epic, and built-in HIPAA-compliant call recording controls. Five9's solution is HIPAA-compliant, ensuring the protection of health information. The company has been recognized for its reliability, scalability, and ease of integration with existing healthcare systems, making it a trusted choice for healthcare providers seeking to modernize their contact center operations. ([five9.com](https://www.five9.com/news/news-releases/five9-launches-new-integration-epic-toolbox?utm_source=openai))",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "healthcare It",
    "contact Center Management",
    "patient Engagement",
    "ehr Integration",
    "cloud-based Solutions",
    "ai Clinical Documentation Integrity",
    "administrative Operations",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Healthcare It",
    "Contact Center Management",
    "Patient Engagement",
    "Ehr Integration",
    "Cloud Computing",
    "Ai & Automation"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers",
    "Healthcare Providers",
    "Contact Center Agents",
    "IT Teams",
    "Patient Access Teams",
    "Revenue Cycle Leaders"
  ],
  "specialties": [
    "Radiology",
    "Cardiology",
    "Oncology",
    "Pediatrics",
    "Orthopedics",
    "Neurology",
    "Emergency Medicine",
    "Obstetrics",
    "Gynecology",
    "Gastroenterology",
    "Dermatology",
    "Psychiatry",
    "Anesthesiology",
    "Pathology",
    "Ophthalmology",
    "Urology",
    "Pulmonology",
    "Endocrinology",
    "Rheumatology",
    "Hematology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Ireland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Irish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Japanese",
    "Korean"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing details.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden"
  ],
  "company_founding": "2001",
  "deployment_model": [
    "SaaS (cloud)"
  ],
  "os_platforms": [
    "Web (browser)",
    "Windows",
    "macOS",
    "iOS",
    "Android"
  ],
  "features": [
    "Omnichannel routing (voice, chat, email, SMS)",
    "Automatic call distribution (ACD)",
    "IVR and self-service workflows",
    "Predictive, progressive, and preview dialing",
    "Inbound/outbound campaign management",
    "Cloud telephony (SIP) and PSTN connectivity",
    "Call recording with pause/resume controls",
    "Workforce optimization (WFO) and scheduling",
    "Quality management and coaching",
    "Real-time and historical reporting/analytics",
    "Supervisor tools and wallboards",
    "CRM screen-pop and click-to-dial",
    "Agent scripting and guided workflows",
    "Virtual agents/conversational AI",
    "SMS and messaging",
    "Video engagement",
    "Callback and queue management",
    "Fraud/TCPA compliance tooling",
    "PCI/HIPAA data protections for sensitive interactions"
  ],
  "optional_modules": [
    "Workforce Management (WFM)",
    "Quality Management (QM)",
    "Advanced Analytics/Speech Analytics",
    "AI Virtual Agents/Bot integrations",
    "Video Engagement",
    "Outbound Predictive Dialer",
    "PCI/HIPAA recording controls",
    "Managed Salesforce Connector",
    "API Development/Integration Consulting",
    "Contact Center Integrations (managed packages)"
  ],
  "integrations": [
    "Salesforce",
    "Zendesk",
    "Microsoft Teams",
    "Microsoft Dynamics",
    "ServiceNow",
    "Oracle Service Cloud",
    "NetSuite",
    "Qualtrics",
    "CallMiner",
    "CallTower",
    "Microsoft Power BI",
    "HubSpot",
    "Freshdesk",
    "Kore.ai",
    "SugarCRM",
    "Tray.io",
    "Epic (Epic Toolbox integration)"
  ],
  "data_standards": [
    "SOAP Web Services",
    "REST APIs",
    "SIP (telephony signaling)",
    "HL7 v2",
    "FHIR",
    "TLS (transport security)"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "PCI DSS",
    "SOC 2 Type II",
    "GDPR",
    "CCPA",
    "ISO 27001",
    "ISO 27017",
    "Cyber Essentials",
    "Texas Ramp Level 2",
    "StateRAMP"
  ],
  "certifications": [
    "SOC 2 Type II",
    "PCI DSS",
    "ISO 27001",
    "ISO 27017",
    "Cyber Essentials",
    "Texas Ramp Level 2",
    "StateRAMP"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "SSO/SAML integration",
    "Audit logging and activity trails",
    "Multi-factor authentication (2FA)",
    "Network isolation/Direct Connect options",
    "Recording pause/resume for sensitive data"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Recording pause/resume for sensitive interactions",
    "Data masking/redaction for recordings",
    "Retention policy controls",
    "Consent management support"
  ],
  "data_residency": "Regional hosting options (US and EU region availability; Direct Connect and customer region selection available)",
  "customers": [
    "Healthcare Provider A",
    "Healthcare Provider B",
    "Healthcare Provider C",
    "Healthcare Provider D",
    "Healthcare Provider E",
    "Healthcare Provider F",
    "Healthcare Provider G",
    "Healthcare Provider H",
    "Healthcare Provider I",
    "Healthcare Provider J",
    "Healthcare Provider K",
    "Healthcare Provider L",
    "Healthcare Provider M",
    "Healthcare Provider N",
    "Healthcare Provider O",
    "Healthcare Provider P",
    "Healthcare Provider Q",
    "Healthcare Provider R",
    "Healthcare Provider S",
    "Healthcare Provider T",
    "Healthcare Provider U",
    "Healthcare Provider V",
    "Healthcare Provider W",
    "Healthcare Provider X",
    "Healthcare Provider Y",
    "Healthcare Provider Z",
    "Healthcare Provider AA",
    "Healthcare Provider AB",
    "Healthcare Provider AC",
    "Healthcare Provider AD"
  ],
  "user_reviews": [
    "The integration of IVA and DVA in customer operations is having a big impact due to AI technology. Five9 offers the possibility to automate processes that were previously manual, improving efficiency and customer experience.",
    "The integration is especially convenient for our associates, many of whom work remotely using their own hardware setups. It minimizes technical barriers and enhances productivity.",
    "Our experience with Five9 has been outstanding. The transition was smooth, and their solutions significantly improved our operations. Their AI-driven offerings seamlessly integrated with our existing platforms.",
    "It has been about a year since I have been introduced to Five9 software. I like that it is easy to locate previous call history. I also appreciate the option to transfer and park calls while working on other sections to help service our passengers.",
    "The Five9 VCC Administrator role is a cornerstone in managing and optimizing contact center operations. It offers a robust suite of tools and configurations that empower administrators to tailor the platform to meet business needs efficiently.",
    "VCC programming is easy to navigate to make changes. The platform overall is user-friendly, with a broad spectrum of functions, including Voice, Email, Chat, and API integrations. The Agent Desktop is easy to understand and work upon.",
    "Our TAM is the best part of Five9. She is so responsive, helpful, personable, and always willing to help. Five9 is a great platform to use. It can be simple, but also complex and offers the most up-to-date technologies to fit with the trends.",
    "Easy to implement and I always appreciate the support. Five9 is our daily contact center that supports two of our campaigns. We rarely encounter an issue. The reporting is good, and the capability to automate the extraction of daily raw files is a good thing. One thing is very important: it is very easy for our users to use the platform. What can I say? It is very easy."
  ],
  "ratings": [
    "4.1 out of 5 stars on G2",
    "4.5 out of 5 stars on Capterra",
    "4.2 out of 5 stars on TrustRadius",
    "4.0 out of 5 stars on SoftwareAdvice",
    "4.3 out of 5 stars on GetApp",
    "4.0 out of 5 stars on IT Central Station",
    "4.1 out of 5 stars on Gartner Peer Insights",
    "4.2 out of 5 stars on SoftwareSuggest",
    "4.0 out of 5 stars on Crozdesk",
    "4.1 out of 5 stars on FinancesOnline"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2001",
  "integration_partners": [
    "Salesforce",
    "Zendesk",
    "ServiceNow",
    "Microsoft Dynamics 365",
    "Oracle Service Cloud",
    "SAP Service Cloud",
    "Google Cloud",
    "Amazon Web Services",
    "Twilio",
    "Genesys",
    "Cisco",
    "Avaya",
    "RingCentral",
    "Five9 AI",
    "Five9 Studio IVA",
    "Five9 Workflow Automation",
    "Five9 Reporting & Analytics",
    "Five9 Quality Management",
    "Five9 Workforce Management",
    "Five9 Performance Management"
  ],
  "id": "SW1366",
  "slug": "five9",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/five9.json"
  }
}

Five9

Company Name

Product URL

Company URL

Categories

Summary

Description

Api Available

Certifications

Company Founding

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

Integration Partners

Integrations

Languages Supported

Last Updated

License

Market Segment

Optional Modules

Os Platforms

Pricing Details

Pricing Model

Privacy Features

Product Code

Product Name

Ratings

Regions Available

Related Urls

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

User Reviews

Version

Alternatives

Canonical JSON