First Outcomes

JSON twin: https://www.healthaidb.com/software/first-outcomes.json

Company Name

First Outcomes

Product URL

https://firstoutcomes.com

Company URL

https://firstoutcomes.com

Categories

• administrative Operations
• patient Facing
• clinical Support
• data Integration
• security
• communication
• quality & Safety
• Administrative
• Technology Integration
• Telephony Integration
• Quality Assurance

Summary

First Outcomes offers AI-driven solutions to automate healthcare administrative tasks, enhancing efficiency and patient satisfaction.

Description

First Outcomes provides AI Patient Service Representatives (PSRs) and AI Digital Agents that manage tasks such as appointment scheduling, prescription refills, and patient payments, operating 24/7 in both English and Spanish. Their Unified AI integrates Voice and Vision AI to handle 90% of front and mid-office tasks, including processing referral forms and patient intake through image recognition. The platform ensures superior security with a single-tenant architecture and complies with SOC II and HIPAA standards. It offers seamless integrations with various EMR, Revenue Cycle, and Patient CRM systems using technologies like CSV files, HL7, FHIR, Restful APIs, and Robotic Process Automation. Additionally, First Outcomes excels in advanced telephony integration, maintaining a 100% uptime average, and provides clear call recordings and accurate transcripts for quality assurance.

Api Available

yes

Certifications

• SSAE 16 Type II (SOC 1)
• SOC 2 (stated)

Company Founding

2020

Company Offices

• United States

Compliance

• HIPAA
• SSAE 16 / SOC 1 Type II
• SOC 2

Customers

• New York-based Federally Qualified Health Center
• 150 Location Dermatology Practice
• 45K Patients Gastroenterology Practice
• FQHC

Data Residency

Hosted on AWS (single-tenant); region/hosting options available per customer (contact vendor)

Data Standards

• FHIR
• HL7 v2
• RESTful APIs
• CSV exchange

Deployment Model

• SaaS
• cloud-hosted
• private cloud

Features

• AI Patient Service Representatives (PSRs)
• AI Digital Agents
• Appointment Scheduling
• Prescription Refills
• Patient Payments
• Post-Procedure & Discharge Flow
• Unified AI (Voice AI and Vision AI)
• Patient Intake Automation
• Referral Form Processing
• Eligibility Verification
• Call Hold Time Reduction
• Administrative Cost Reduction

Id

SW1363

Integration Partners

• AdvancedMD
• SimplePractice
• Ensora Health
• OhMD
• athenahealth
• symplr
• GE Healthcare
• Personify Health
• insightsoftware
• Glitz IT Solutions

Integrations

• EMR systems
• CSV file exchange
• HL7
• FHIR
• RESTful APIs
• Robotic Process Automation (RPA)
• Telephony integrations

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Voice AI module
• Image/Document AI module
• RPA connector pack
• Telephony integration module
• Analytics / QA reporting

Os Platforms

• Web
• Telephony (SIP/phone systems)

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• HIPAA compliance

Product Code

SW1363

Product Name

First Outcomes

Ratings

• 8.3/10 Patient Workflow Management, G2
• 8.3/10 Clinical Documentation, G2
• 10.0/10 ROI on the product, G2
• 4.1/5 Overall Rating, G2
• 4.5/5 Overall Rating, G2
• 4.7/5 Overall Rating, G2
• 4.2/5 Overall Rating, G2
• 4.4/5 Overall Rating, G2
• 4.3/5 Overall Rating, G2

Regions Available

• United States

Related Urls

• https://elion.health/products/first-outcomes

Release Year

2023

Security Features

• AES-256 at rest
• TLS 1.2+ (in transit)
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
• Audit logging
• Continuous monitoring / threat detection
• Single-tenant isolation

Specialties

• General Practice
• Dermatology
• Gastroenterology
• Federally Qualified Health Centers

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

AWS-hosted single-tenant deployment; dedicated customer servers/databases; no public on-prem requirements listed

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• First Outcomes' AI technology significantly improved our operations, reducing call hold times from 4 minutes to 4 seconds.
• The AI PSRs and Digital Agents provide patients with optimized care, handling routine tasks efficiently.
• Implementing First Outcomes' AI solutions streamlined our staffing and enhanced patient access.
• The AI system's ability to process referral forms and schedule visits has been a game-changer for our practice.
• First Outcomes' Unified AI has reduced administrative costs by 80% in our facility.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "First Outcomes",
  "company_name": "First Outcomes",
  "product_url": "https://firstoutcomes.com",
  "company_url": "https://firstoutcomes.com",
  "related_urls": [
    "https://elion.health/products/first-outcomes"
  ],
  "product_code": "SW1363",
  "summary": "First Outcomes offers AI-driven solutions to automate healthcare administrative tasks, enhancing efficiency and patient satisfaction.",
  "description": "First Outcomes provides AI Patient Service Representatives (PSRs) and AI Digital Agents that manage tasks such as appointment scheduling, prescription refills, and patient payments, operating 24/7 in both English and Spanish. Their Unified AI integrates Voice and Vision AI to handle 90% of front and mid-office tasks, including processing referral forms and patient intake through image recognition. The platform ensures superior security with a single-tenant architecture and complies with SOC II and HIPAA standards. It offers seamless integrations with various EMR, Revenue Cycle, and Patient CRM systems using technologies like CSV files, HL7, FHIR, Restful APIs, and Robotic Process Automation. Additionally, First Outcomes excels in advanced telephony integration, maintaining a 100% uptime average, and provides clear call recordings and accurate transcripts for quality assurance.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Support",
    "data Integration",
    "security",
    "communication",
    "quality & Safety",
    "Administrative",
    "Patient-facing",
    "Clinical Support",
    "Technology Integration",
    "Security",
    "Telephony Integration",
    "Quality Assurance"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "General Practice",
    "Dermatology",
    "Gastroenterology",
    "Federally Qualified Health Centers"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2020",
  "deployment_model": [
    "SaaS",
    "cloud-hosted",
    "private cloud"
  ],
  "os_platforms": [
    "Web",
    "Telephony (SIP/phone systems)"
  ],
  "features": [
    "AI Patient Service Representatives (PSRs)",
    "AI Digital Agents",
    "Appointment Scheduling",
    "Prescription Refills",
    "Patient Payments",
    "Post-Procedure & Discharge Flow",
    "Unified AI (Voice AI and Vision AI)",
    "Patient Intake Automation",
    "Referral Form Processing",
    "Eligibility Verification",
    "Call Hold Time Reduction",
    "Administrative Cost Reduction"
  ],
  "optional_modules": [
    "Voice AI module",
    "Image/Document AI module",
    "RPA connector pack",
    "Telephony integration module",
    "Analytics / QA reporting"
  ],
  "integrations": [
    "EMR systems",
    "CSV file exchange",
    "HL7",
    "FHIR",
    "RESTful APIs",
    "Robotic Process Automation (RPA)",
    "Telephony integrations"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "RESTful APIs",
    "CSV exchange"
  ],
  "api_available": "yes",
  "system_requirements": "AWS-hosted single-tenant deployment; dedicated customer servers/databases; no public on-prem requirements listed",
  "compliance": [
    "HIPAA",
    "SSAE 16 / SOC 1 Type II",
    "SOC 2"
  ],
  "certifications": [
    "SSAE 16 Type II (SOC 1)",
    "SOC 2 (stated)"
  ],
  "security_features": [
    "AES-256 at rest",
    "TLS 1.2+ (in transit)",
    "Role-based access control (RBAC)",
    "Multi-factor authentication (MFA)",
    "Audit logging",
    "Continuous monitoring / threat detection",
    "Single-tenant isolation"
  ],
  "privacy_features": [
    "HIPAA compliance"
  ],
  "data_residency": "Hosted on AWS (single-tenant); region/hosting options available per customer (contact vendor)",
  "customers": [
    "New York-based Federally Qualified Health Center",
    "150 Location Dermatology Practice",
    "45K Patients Gastroenterology Practice",
    "FQHC"
  ],
  "user_reviews": [
    "First Outcomes' AI technology significantly improved our operations, reducing call hold times from 4 minutes to 4 seconds.",
    "The AI PSRs and Digital Agents provide patients with optimized care, handling routine tasks efficiently.",
    "Implementing First Outcomes' AI solutions streamlined our staffing and enhanced patient access.",
    "The AI system's ability to process referral forms and schedule visits has been a game-changer for our practice.",
    "First Outcomes' Unified AI has reduced administrative costs by 80% in our facility."
  ],
  "ratings": [
    "8.3/10 Patient Workflow Management, G2",
    "8.3/10 Clinical Documentation, G2",
    "10.0/10 ROI on the product, G2",
    "4.1/5 Overall Rating, G2",
    "4.5/5 Overall Rating, G2",
    "4.7/5 Overall Rating, G2",
    "4.2/5 Overall Rating, G2",
    "4.4/5 Overall Rating, G2",
    "4.3/5 Overall Rating, G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2023",
  "integration_partners": [
    "AdvancedMD",
    "SimplePractice",
    "Ensora Health",
    "OhMD",
    "athenahealth",
    "symplr",
    "GE Healthcare",
    "Personify Health",
    "insightsoftware",
    "Glitz IT Solutions"
  ],
  "id": "SW1363",
  "slug": "first-outcomes",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/first-outcomes.json"
  }
}