JSON twin: https://www.healthaidb.com/software/first-outcomes.json
First Outcomes
https://firstoutcomes.com/healthcare-ai-conversational-ai-solutions/
AI-driven virtual front-desk and contact-center agents that automate scheduling, refills, payments and follow-up calls for healthcare practices.
First Outcomes provides HIPAA‑compliant AI patient service representatives and contact-center automation for hospitals and ambulatory practices. Core functions include 24/7 voice and text automation for appointment scheduling/rescheduling, prescription refills, patient payments and post-procedure follow-ups, with EHR integration and bilingual (English/Spanish) support. Security certifications listed: SOC 2 Type 1 and HIPAA.
yes
Hosted on AWS (single-tenant); region/hosting options available per customer (contact vendor)
P0611
2025-09-07
proprietary commercial
contact vendor for tiers and pricing; enterprise / custom implementation
enterprise_quote
AWS-hosted single-tenant deployment; dedicated customer servers/databases; no public on-prem requirements listed
product
1.0
{
"company_name": "First Outcomes",
"company_url": "https://firstoutcomes.com",
"company_offices": [
"United States"
],
"company_founding": "",
"product_url": "https://firstoutcomes.com/healthcare-ai-conversational-ai-solutions/",
"categories": [
"patient-facing",
"administrative",
"clinical support",
"conversational AI",
"automation",
"scheduling",
"revenue cycle",
"intake and registration",
"prescription refill",
"value-based care"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://firstoutcomes.com/",
"https://firstoutcomes.com/healthcare-ai-conversational-ai-solutions/",
"https://firstoutcomes.com/healthcare-ai-registration-intake-service/",
"https://firstoutcomes.com/a-healthcare-ai-appointment-management-service/",
"https://firstoutcomes.com/p-healthcare-ai-patient-engagement-solutions/",
"https://firstoutcomes.com/p-healthcare-ai-prescription-refill-service/",
"https://firstoutcomes.com/p-healthcare-ai-pricing-technology-solutions/",
"https://firstoutcomes.com/technology-healthcare-ai-conversational-ai/",
"https://firstoutcomes.com/security-of-healthcare-ai-conversational-ai/",
"https://firstoutcomes.com/healthcare-ai-contact-us-first-outcomes/"
],
"summary": "AI-driven virtual front-desk and contact-center agents that automate scheduling, refills, payments and follow-up calls for healthcare practices.",
"description": "First Outcomes provides HIPAA‑compliant AI patient service representatives and contact-center automation for hospitals and ambulatory practices. Core functions include 24/7 voice and text automation for appointment scheduling/rescheduling, prescription refills, patient payments and post-procedure follow-ups, with EHR integration and bilingual (English/Spanish) support. Security certifications listed: SOC 2 Type 1 and HIPAA.",
"target_users": [
"front desk staff",
"contact center agents",
"practice administrators",
"revenue cycle teams",
"patients"
],
"specialties": [
"ambulatory care",
"hospital / health system",
"general primary care",
"patient access / scheduling",
"revenue cycle / billing"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "contact vendor for tiers and pricing; enterprise / custom implementation",
"license": "proprietary commercial",
"deployment_model": [
"single-tenant SaaS",
"cloud-hosted",
"private cloud"
],
"os_platforms": [
"Web",
"Telephony (SIP/phone systems)"
],
"features": [
"Voice AI outbound/inbound call automation",
"Image/Document AI (ID, insurance card, fax processing)",
"Patient registration & intake automation",
"Appointment scheduling and management",
"Eligibility checks and insurance verification",
"Prescription refill automation",
"Patient copay collection workflows",
"Demand management and call routing",
"Value-based care workflows",
"EMR form-filling and intake auto-population",
"Call recording and transcription",
"Quality assurance and interaction review",
"Robotic Process Automation (RPA) connectors"
],
"optional_modules": [
"Voice AI module",
"Image/Document AI module",
"RPA connector pack",
"Telephony integration module",
"Analytics / QA reporting"
],
"integrations": [],
"data_standards": [
"FHIR",
"HL7 (v2)",
"RESTful APIs",
"CSV exchange"
],
"api_available": "yes",
"system_requirements": "AWS-hosted single-tenant deployment; dedicated customer servers/databases; no public on-prem requirements listed",
"compliance": [
"HIPAA",
"SSAE 16 / SOC 1 Type II",
"SOC 2"
],
"certifications": [
"SSAE 16 Type II (SOC 1)",
"SOC 2 (stated)"
],
"security_features": [
"AES-256 at rest",
"TLS 1.2+ (in transit)",
"Role-based access control (RBAC)",
"Multi-factor authentication (MFA)",
"Audit logging",
"Continuous monitoring / threat detection",
"Single-tenant isolation"
],
"privacy_features": [
"HIPAA compliance"
],
"data_residency": "Hosted on AWS (single-tenant); region/hosting options available per customer (contact vendor)",
"customers": [
"Metro Community Health Center"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"ticketing",
"24x7"
],
"training_options": [],
"release_year": "",
"integration_partners": [
"CSV file exchange",
"HL7",
"FHIR",
"RESTful APIs",
"Robotic Process Automation (RPA)",
"Telephony integrations",
"EMR integrations"
],
"id": "P0611",
"slug": "first-outcomes",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/first-outcomes.json"
}
}