Feedtrail

JSON twin: https://www.healthaidb.com/software/feedtrail.json

Company Name

Feedtrail

Product URL

https://www.feedtrail.com

Company URL

https://www.feedtrail.com

Categories

• patient Experience & Engagement
• health Data Analytics
• marketing Automation
• service Management
• regulatory Compliance
• healthcare Operations
• patient Engagement
• ai Clinical Documentation Integrity
• healthcare Software Solutions
• healthcare Technology
• Patient Experience Management
• Healthcare Analytics
• Reputation Management
• Service Recovery
• Ai Analytics
• Healthcare Software

Summary

Feedtrail is a real-time patient experience management platform that leverages AI-driven analytics to enhance patient engagement, improve care quality, and boost operational efficiency in healthcare organizations.

Description

Feedtrail offers a comprehensive suite of tools designed to gather real-time patient feedback, analyze data with AI insights, and facilitate immediate service recovery. Its platform includes customizable surveys, reputation management, and flexible engagement methods to address patient concerns promptly and improve overall satisfaction. Additionally, Feedtrail provides regulatory surveying capabilities, such as HCAHPS and CAHPS, to ensure compliance and support quality improvement initiatives. The platform is utilized by various healthcare providers, including community health centers, physician practices, and health systems, to drive patient loyalty and operational excellence.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC-ATCB
• ISO 13485
• ISO 14971
• ISO 9001
• ISO 27001
• ISO 27018
• ISO 22301
• ISO 9000
• ISO 9004
• ISO 14001
• ISO 14004
• ISO 14005
• ISO 14006
• ISO 14007
• ISO 14008
• ISO 14009
• ISO 14010
• ISO 14011

Company Founding

2015

Company Offices

• United States
• United Kingdom
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Canada

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• ISO 27018
• ISO 9001
• ISO 22301
• ISO 27035
• ISO 27037
• ISO 27040
• ISO 27050
• ISO 27051
• ISO 27052
• ISO 27053
• ISO 27054
• ISO 27055
• ISO 27056
• ISO 27057
• ISO 27058

Customers

• Relias Healthcare
• PAM Health
• CSIG

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• NDC
• RxNorm
• ICD-9

Deployment Model

• SaaS

Features

• Real-time patient feedback surveys
• Regulatory surveys (HCAHPS, OAS CAHPS, ED CAHPS, CG CAHPS, ACO REACH, MIPS)
• Service recovery automation
• Flexible engagement (customizable forms, multilingual support)
• Immediate insights (AI-driven analytics, real-time notifications)
• Patient retention tools (personalized engagement, reputation management)
• Employee experience management
• Clinician retention module
• Targeted rounding module
• Reputation management (online review solicitation, monitoring, response)
• Data security (encryption, compliance with healthcare standards)

Id

SW1344

Integration Partners

• MatrixCare
• Epic
• eClinicalWorks
• Tebra
• MedTrainer
• Compliance Manager GRC
• SAI360
• NextGen Healthcare
• Carepatron
• Virgin Pulse
• AxisCare Home Care Software
• FrameworkLTC
• Relias VR
• Nurse.com
• HealthStream

Integrations

• Epic
• Cerner
• PACS
• billing systems
• EHRs
• CRM systems
• HRIS
• analytics platforms
• patient portals
• telehealth platforms
• mobile health apps
• wearable devices
• laboratory information systems
• radiology information systems
• pharmacy management systems
• scheduling systems
• patient engagement platforms
• health information exchanges
• population health management tools

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Employee experience management
• Clinician retention module
• Targeted rounding module
• Reputation management module

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• consent management
• anonymization
• data minimization
• data masking
• pseudonymization
• data retention policies
• data access controls
• data breach notification
• data subject rights management

Product Code

SW1344

Product Name

Feedtrail

Ratings

• 4.9/5 (110 reviews) - G2
• 5/5 (17 reviews) - G2
• 4.5/5 (86 reviews) - G2
• 4.2/5 (932 reviews) - G2
• 3.6/5 (149 reviews) - G2
• 4.1/5 (239 reviews) - G2
• 4.2/5 (890 reviews) - G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark

Related Urls

• https://elion.health/products/feedtrail

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP
• firewall
• IDS/IPS
• VPN
• endpoint security

Specialties

• Patient Experience Management
• Healthcare Analytics
• Reputation Management
• Service Recovery
• Regulatory Compliance
• Patient Engagement
• Ai Analytics
• Healthcare Operations
• Healthcare Software
• Healthcare Technology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• clinicians
• nurses
• patients
• admins
• healthcare providers
• patient experience specialists
• quality improvement teams
• healthcare executives
• IT professionals
• regulatory compliance officers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Exceptional Product
• Easy communication
• My opinion on Carefeed
• Great Communication tool
• Using Carefeed
• Great tools used to make reviewing and signing documents simpler
• Care Feed is easy and fun!
• Game Changer!
• CareFeed has modernized and streamlined our operational processes. It has made our systems exponentially more efficient.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Feedtrail",
  "company_name": "Feedtrail",
  "product_url": "https://www.feedtrail.com",
  "company_url": "https://www.feedtrail.com",
  "related_urls": [
    "https://elion.health/products/feedtrail"
  ],
  "product_code": "SW1344",
  "summary": "Feedtrail is a real-time patient experience management platform that leverages AI-driven analytics to enhance patient engagement, improve care quality, and boost operational efficiency in healthcare organizations.",
  "description": "Feedtrail offers a comprehensive suite of tools designed to gather real-time patient feedback, analyze data with AI insights, and facilitate immediate service recovery. Its platform includes customizable surveys, reputation management, and flexible engagement methods to address patient concerns promptly and improve overall satisfaction. Additionally, Feedtrail provides regulatory surveying capabilities, such as HCAHPS and CAHPS, to ensure compliance and support quality improvement initiatives. The platform is utilized by various healthcare providers, including community health centers, physician practices, and health systems, to drive patient loyalty and operational excellence.",
  "categories": [
    "patient Experience & Engagement",
    "health Data Analytics",
    "marketing Automation",
    "service Management",
    "regulatory Compliance",
    "healthcare Operations",
    "patient Engagement",
    "ai Clinical Documentation Integrity",
    "health Data Analytics",
    "healthcare Software Solutions",
    "healthcare Technology",
    "Patient Experience Management",
    "Healthcare Analytics",
    "Reputation Management",
    "Service Recovery",
    "Regulatory Compliance",
    "Healthcare Operations",
    "Patient Engagement",
    "Ai Analytics",
    "Healthcare Software",
    "Healthcare Technology"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "healthcare providers",
    "patient experience specialists",
    "quality improvement teams",
    "healthcare executives",
    "IT professionals",
    "regulatory compliance officers"
  ],
  "specialties": [
    "Patient Experience Management",
    "Healthcare Analytics",
    "Reputation Management",
    "Service Recovery",
    "Regulatory Compliance",
    "Patient Engagement",
    "Ai Analytics",
    "Healthcare Operations",
    "Healthcare Software",
    "Healthcare Technology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Canada"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Real-time patient feedback surveys",
    "Regulatory surveys (HCAHPS, OAS CAHPS, ED CAHPS, CG CAHPS, ACO REACH, MIPS)",
    "Service recovery automation",
    "Flexible engagement (customizable forms, multilingual support)",
    "Immediate insights (AI-driven analytics, real-time notifications)",
    "Patient retention tools (personalized engagement, reputation management)",
    "Employee experience management",
    "Clinician retention module",
    "Targeted rounding module",
    "Reputation management (online review solicitation, monitoring, response)",
    "Data security (encryption, compliance with healthcare standards)"
  ],
  "optional_modules": [
    "Employee experience management",
    "Clinician retention module",
    "Targeted rounding module",
    "Reputation management module"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "billing systems",
    "EHRs",
    "CRM systems",
    "HRIS",
    "analytics platforms",
    "patient portals",
    "telehealth platforms",
    "mobile health apps",
    "wearable devices",
    "laboratory information systems",
    "radiology information systems",
    "pharmacy management systems",
    "scheduling systems",
    "patient engagement platforms",
    "health information exchanges",
    "population health management tools"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "NDC",
    "RxNorm",
    "ICD-9"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "ISO 27018",
    "ISO 9001",
    "ISO 22301",
    "ISO 27035",
    "ISO 27037",
    "ISO 27040",
    "ISO 27050",
    "ISO 27051",
    "ISO 27052",
    "ISO 27053",
    "ISO 27054",
    "ISO 27055",
    "ISO 27056",
    "ISO 27057",
    "ISO 27058"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC-ATCB",
    "ISO 13485",
    "ISO 14971",
    "ISO 9001",
    "ISO 27001",
    "ISO 27018",
    "ISO 22301",
    "ISO 9000",
    "ISO 9004",
    "ISO 14001",
    "ISO 14004",
    "ISO 14005",
    "ISO 14006",
    "ISO 14007",
    "ISO 14008",
    "ISO 14009",
    "ISO 14010",
    "ISO 14011"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP",
    "firewall",
    "IDS/IPS",
    "VPN",
    "endpoint security"
  ],
  "privacy_features": [
    "BAA available",
    "consent management",
    "anonymization",
    "data minimization",
    "data masking",
    "pseudonymization",
    "data retention policies",
    "data access controls",
    "data breach notification",
    "data subject rights management"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Relias Healthcare",
    "PAM Health",
    "CSIG"
  ],
  "user_reviews": [
    "Exceptional Product",
    "Easy communication",
    "My opinion on Carefeed",
    "Great Communication tool",
    "Using Carefeed",
    "Great tools used to make reviewing and signing documents simpler",
    "Care Feed is easy and fun!",
    "Game Changer!",
    "CareFeed has modernized and streamlined our operational processes. It has made our systems exponentially more efficient."
  ],
  "ratings": [
    "4.9/5 (110 reviews) - G2",
    "5/5 (17 reviews) - G2",
    "4.5/5 (86 reviews) - G2",
    "4.2/5 (932 reviews) - G2",
    "3.6/5 (149 reviews) - G2",
    "4.1/5 (239 reviews) - G2",
    "4.2/5 (890 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "MatrixCare",
    "Epic",
    "eClinicalWorks",
    "Tebra",
    "MedTrainer",
    "Compliance Manager GRC",
    "SAI360",
    "NextGen Healthcare",
    "Carepatron",
    "Virgin Pulse",
    "AxisCare Home Care Software",
    "FrameworkLTC",
    "Relias VR",
    "Nurse.com",
    "HealthStream"
  ],
  "id": "SW1344",
  "slug": "feedtrail",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/feedtrail.json"
  }
}