FastTrack
JSON twin: https://www.healthaidb.com/software/fasttrack.json
Company Name
Infinitus
Product URL
https://www.infinitus.com
Company URL
https://www.infinitus.com
Categories
Summary
FastTrack is an AI copilot developed by Infinitus Systems to automate healthcare phone calls, enhancing efficiency and reducing administrative burdens for healthcare staff.
Description
FastTrack is an enterprise-ready AI copilot designed to automate manual healthcare phone calls, enabling staff to bypass payor IVR systems and hold times. It assists with tasks such as claims processing, prior authorizations, and benefit verifications, allowing users to focus more on patient care. The AI system leverages a vast knowledge graph of payor intelligence gathered from over 4 million calls, ensuring accurate and efficient interactions. FastTrack is HIPAA and SOC 2 Type 2 compliant, operating on a HITRUST Certified Cloud, and integrates with popular systems like Salesforce without requiring additional integration. It is available in the United States and supports English language users. The pricing model is subscription-based, with details available upon request. The company, Infinitus Systems, was founded in 2019 and has offices in the United States.
Api Available
yes
Certifications
Company Founding
2019
Company Offices
Compliance
Customers
- AllCare Plus Pharmacy
- Verified User in Pharmaceuticals
- Verified User in Gambling & Casinos
- Verified User in Animation
- Verified User in Small-Business (50 or fewer emp.)
- Verified User in Mid-Market (51-1000 emp.)
- Verified User in Enterprise (> 1000 emp.)
Data Residency
US/EU regions
Data Standards
- SMART on FHIR
- FHIR
- HL7 v2
Deployment Model
Features
- Voice AI agents to automate outbound/inbound phone calls
- AI copilots for assisted phone workflows
- Benefit verification (medical and PBM) with structured data capture
- Prior authorization status & appeals automation
- Medication adherence outreach and escalation
- Prescription transfer and prescription support
- Directory confirmation / provider data verification
- Enterprise-grade API for integrations
- SMART on FHIR EHR launch capability
- Knowledge graph of payor rules and guidelines
- Safety-first guardrails to limit hallucination
- Multi-model multimodal architecture (audio + text + LLMs)
- Call analytics and reporting
- Demo library and call playbacks
- Escalation workflows to human staff
Id
SW2750
Integration Partners
- Tebra (previously Kareo + PatientPop)
- ModMed
- WebPT
- NextGen Healthcare EHR
- Waystar
Integrations
- Epic
- Cerner
- Athenahealth
- Salesforce (Life Sciences Cloud)
- Major medical payors
- Pharmacy Benefit Managers (PBMs)
- Pharmacies
- Clearinghouses
Languages Supported
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- FastTrack Onboard – Intelligent Onboarding System
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA available
- Consent management
- Anonymization
- Data minimization
Product Code
SW2750
Product Name
FastTrack
Ratings
- 3.9 out of 5 stars on G2
- 4.8 out of 5 stars on G2
- 4.5 out of 5 stars on G2
Regions Available
Related Urls
Release Year
2019
Security Features
- Encryption (in transit and at rest)
- Role-based access control (RBAC)
- SSO / SAML
- Audit logging
- 2‑factor authentication (2FA)
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
SaaS/cloud; modern web browser; SMART-on-FHIR enabled EHR for EHR launches
Target Users
- clinicians
- nurses
- admins
- payers
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Infinitus has given us the ability to assist more patients.
- When the BI's are completed successfully, it does make the turnaround time much faster.
- I really have enjoyed listening to the AI agents be very detailed about obtaining benefits. I think they are very focused and are able to obtain all of the required information in a very polite and extensive manner.
- The interface is super sleek and intuitive, making it a breeze to navigate and collaborate with your team.
- The range of options for adjusting and optimizing send-outs is impressive – we can easily tailor our communications to maximize engagement.
- FastTrack provides responsive account managers who are readily available to address any queries or concerns.
- The onboarding process is still a bit difficult. It's hard to explain what infinitrac is to others who aren't familiar with it, and the learning curve can be a bit steep, especially for those who are most comfortable communicating via email.
- A very user-friendly tool, helps to have everything in one place.
- One of the best things about fast track is it's super attentive and available support team that can help with any related question or issue.
- I like that system is very flexible and can connect to many other tools. We use it for automations and it saves a lot of time for our team. Also, support is quite fast in answering, they usually help with technical things and give ideas on how to set up better. Dashboards are clear and help to see main KPIs without long reports.
- The collabarative, working relationship we have with them. The product is very solid, it has all of the features you would expect from a CRM system but I believe the service they provide is what helps them stand out.
- Real-time data and the possibility to act upon it in real time. Straightforward integration. Easily understandable UI. Good email templating system with custom variables. Great onboarding and continuous support.
- A service that stands out from its support.
- A great CRM automation tool for igaming needs. Optimal time of the sendout. Dashboards. Easy segmentation within fasttrack. Great contact with our Account Manager - Anshuman is always there when we need him.
- The name itself indicates tracking for the resources in the fastest procedure to fill the open positions. Tool is easy to use, easy to use frequently.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "FastTrack",
"company_name": "Infinitus",
"product_url": "https://www.infinitus.com",
"company_url": "https://www.infinitus.com",
"related_urls": [],
"product_code": "SW2750",
"summary": "FastTrack is an AI copilot developed by Infinitus Systems to automate healthcare phone calls, enhancing efficiency and reducing administrative burdens for healthcare staff.",
"description": "FastTrack is an enterprise-ready AI copilot designed to automate manual healthcare phone calls, enabling staff to bypass payor IVR systems and hold times. It assists with tasks such as claims processing, prior authorizations, and benefit verifications, allowing users to focus more on patient care. The AI system leverages a vast knowledge graph of payor intelligence gathered from over 4 million calls, ensuring accurate and efficient interactions. FastTrack is HIPAA and SOC 2 Type 2 compliant, operating on a HITRUST Certified Cloud, and integrates with popular systems like Salesforce without requiring additional integration. It is available in the United States and supports English language users. The pricing model is subscription-based, with details available upon request. The company, Infinitus Systems, was founded in 2019 and has offices in the United States.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"diagnostic Support",
"Clinical",
"Administrative",
"Patient-facing",
"Diagnostic"
],
"market_segment": [
"enterprise"
],
"target_users": [
"clinicians",
"nurses",
"admins",
"payers"
],
"specialties": [
"Radiology",
"Cardiology",
"Oncology",
"Orthopedics",
"Neurology",
"Pediatrics",
"Geriatrics",
"Emergency Medicine",
"Psychiatry",
"Dermatology",
"Obstetrics",
"Gynecology",
"Urology",
"Pulmonology",
"Gastroenterology",
"Endocrinology",
"Rheumatology",
"Infectious Diseases",
"Allergy And Immunology",
"Anesthesiology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "2019",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web"
],
"features": [
"Voice AI agents to automate outbound/inbound phone calls",
"AI copilots for assisted phone workflows",
"Benefit verification (medical and PBM) with structured data capture",
"Prior authorization status & appeals automation",
"Medication adherence outreach and escalation",
"Prescription transfer and prescription support",
"Directory confirmation / provider data verification",
"Enterprise-grade API for integrations",
"SMART on FHIR EHR launch capability",
"Knowledge graph of payor rules and guidelines",
"Safety-first guardrails to limit hallucination",
"Multi-model multimodal architecture (audio + text + LLMs)",
"Call analytics and reporting",
"Demo library and call playbacks",
"Escalation workflows to human staff"
],
"optional_modules": [
"FastTrack Onboard – Intelligent Onboarding System"
],
"integrations": [
"Epic",
"Cerner",
"Athenahealth",
"Salesforce (Life Sciences Cloud)",
"Major medical payors",
"Pharmacy Benefit Managers (PBMs)",
"Pharmacies",
"Clearinghouses"
],
"data_standards": [
"SMART on FHIR",
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "SaaS/cloud; modern web browser; SMART-on-FHIR enabled EHR for EHR launches",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [
"HITRUST Certified Cloud"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logging",
"2‑factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Consent management",
"Anonymization",
"Data minimization"
],
"data_residency": "US/EU regions",
"customers": [
"AllCare Plus Pharmacy",
"Verified User in Pharmaceuticals",
"Verified User in Gambling & Casinos",
"Verified User in Animation",
"Verified User in Small-Business (50 or fewer emp.)",
"Verified User in Mid-Market (51-1000 emp.)",
"Verified User in Enterprise (> 1000 emp.)"
],
"user_reviews": [
"Infinitus has given us the ability to assist more patients.",
"When the BI's are completed successfully, it does make the turnaround time much faster.",
"I really have enjoyed listening to the AI agents be very detailed about obtaining benefits. I think they are very focused and are able to obtain all of the required information in a very polite and extensive manner.",
"The interface is super sleek and intuitive, making it a breeze to navigate and collaborate with your team.",
"The range of options for adjusting and optimizing send-outs is impressive – we can easily tailor our communications to maximize engagement.",
"FastTrack provides responsive account managers who are readily available to address any queries or concerns.",
"The onboarding process is still a bit difficult. It's hard to explain what infinitrac is to others who aren't familiar with it, and the learning curve can be a bit steep, especially for those who are most comfortable communicating via email.",
"A very user-friendly tool, helps to have everything in one place.",
"One of the best things about fast track is it's super attentive and available support team that can help with any related question or issue.",
"I like that system is very flexible and can connect to many other tools. We use it for automations and it saves a lot of time for our team. Also, support is quite fast in answering, they usually help with technical things and give ideas on how to set up better. Dashboards are clear and help to see main KPIs without long reports.",
"The collabarative, working relationship we have with them. The product is very solid, it has all of the features you would expect from a CRM system but I believe the service they provide is what helps them stand out.",
"Real-time data and the possibility to act upon it in real time. Straightforward integration. Easily understandable UI. Good email templating system with custom variables. Great onboarding and continuous support.",
"A service that stands out from its support.",
"A great CRM automation tool for igaming needs. Optimal time of the sendout. Dashboards. Easy segmentation within fasttrack. Great contact with our Account Manager - Anshuman is always there when we need him.",
"The name itself indicates tracking for the resources in the fastest procedure to fill the open positions. Tool is easy to use, easy to use frequently."
],
"ratings": [
"3.9 out of 5 stars on G2",
"4.8 out of 5 stars on G2",
"4.5 out of 5 stars on G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2019",
"integration_partners": [
"Tebra (previously Kareo + PatientPop)",
"ModMed",
"WebPT",
"NextGen Healthcare EHR",
"Waystar"
],
"id": "SW2750",
"slug": "fasttrack",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/fasttrack.json"
}
}