Experience Management Platform

JSON twin: https://www.healthaidb.com/software/experience-management-platform.json

Company Name

NRC Health

Product URL

https://nrchealth.com

Company URL

https://nrchealth.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• health Data Analytics
• ai Clinical Documentation Integrity
• patient Feedback
• service Management
• clinical Education
• Clinical
• Administrative
• Diagnostic
• Analytics
• Ai-enabled
• Feedback Management
• Service Recovery
• Coaching
• Data Aggregation

Summary

NRC Health's Experience Management Platform leverages AI to enhance healthcare experiences by capturing and analyzing feedback from patients, employees, and communities.

Description

NRC Health's Experience Management Platform is a comprehensive suite of AI-enabled tools designed to improve healthcare experiences. Powered by the proprietary AI engine Huey™, the platform offers solutions like nGage for capturing unstructured feedback, nQuire for aggregating data, nVolve for predictive conversation enablement, nLighten for personalized coaching, and nAct for smart service recovery. These tools aim to foster human connections and actionable insights across the healthcare journey.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

1981

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark

Compliance

• HIPAA
• SOC 2 Type II
• HITRUST AI certification

Customers

• United Regional Health Care System
• NRC Health

Data Residency

US/EU regions

Data Standards

• HL7
• FHIR

Deployment Model

• SaaS

Features

• AI-powered patient experience insights
• Integration with Electronic Health Records (EHR)
• Real-time patient feedback collection
• Conversational listening for patient engagement
• Natural language data analysis
• Assisted service recovery with AI
• Point-of-care coaching for staff
• Co-design of patient experience improvements
• Multi-channel feedback collection
• Adaptive human-centered conversational listening
• Narrative coaching and analytics
• Consumer experience management
• Employee experience management
• Market experience insights
• Human Understanding® framework
• Personalized patient encounters
• Safer patient outcomes through engagement
• Maximized value-based revenue
• Reduced friction in patient interactions
• Co-designed experiences with patients

Id

SW1892

Integration Partners

• United Regional Health Care System
• NRC Health

Integrations

• Electronic Health Records (EHR)

Languages Supported

• English
• Spanish
• French
• German
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Italian
• Portuguese
• Chinese
• Japanese
• Korean
• Hindi
• Zulu
• Afrikaans
• Arabic
• Russian
• Turkish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• MyView™
• MyStory™

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Data anonymization
• Data minimization
• Consent management

Product Code

SW1892

Product Name

Experience Management Platform

Ratings

• 4.0 (Glassdoor)

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland
• Austria
• New Zealand
• Japan
• South Korea
• Singapore
• India
• South Africa

Related Urls

• https://elion.health/products/nrc-health

Release Year

2025

Security Features

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.3)
• Role-Based Access Control (RBAC)
• Multi-Factor Authentication (MFA)
• Audit logging
• Data retention (7 years)

Specialties

• General Healthcare
• Patient Experience
• Employee Experience
• Consumer Experience
• Market Experience

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• healthcare organizations
• community members

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• NRC Health is a great place to work, winning often now after under-innovating in the past. Momentum has shifted and NRC is delivering real innovation and partnership with clients.
• Great company if you are ambitious. Can pave your own way, and hard work pays off in new projects and positions. Can make the job what you want. If you prefer work/life balance you can find ways to work limited hours and work from home often. If you are ambitious you can put in more hours and it seems to generally pay off.
• Great culture - Positive and encouraging environment - Work/life balance - Strong mission, vision, and values.
• Great people, flexible environment, important work.
• Work Life Balance is great.
• The Platform and Technology is extremely Structured so you can do your job effectively. High level of innovation and investment in company! Great People!
• Great company. Development opps, great coworkers, wonderful customers. Family friendly activities put on by the company.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Experience Management Platform",
  "company_name": "NRC Health",
  "product_url": "https://nrchealth.com",
  "company_url": "https://nrchealth.com",
  "related_urls": [
    "https://elion.health/products/nrc-health"
  ],
  "product_code": "SW1892",
  "summary": "NRC Health's Experience Management Platform leverages AI to enhance healthcare experiences by capturing and analyzing feedback from patients, employees, and communities.",
  "description": "NRC Health's Experience Management Platform is a comprehensive suite of AI-enabled tools designed to improve healthcare experiences. Powered by the proprietary AI engine Huey™, the platform offers solutions like nGage for capturing unstructured feedback, nQuire for aggregating data, nVolve for predictive conversation enablement, nLighten for personalized coaching, and nAct for smart service recovery. These tools aim to foster human connections and actionable insights across the healthcare journey.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "health Data Analytics",
    "ai Clinical Documentation Integrity",
    "patient Feedback",
    "service Management",
    "clinical Education",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Analytics",
    "Ai-enabled",
    "Feedback Management",
    "Service Recovery",
    "Coaching",
    "Data Aggregation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "healthcare organizations",
    "community members"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Experience",
    "Employee Experience",
    "Consumer Experience",
    "Market Experience"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Japan",
    "South Korea",
    "Singapore",
    "India",
    "South Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Italian",
    "Portuguese",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Zulu",
    "Afrikaans",
    "Arabic",
    "Russian",
    "Turkish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "company_founding": "1981",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI-powered patient experience insights",
    "Integration with Electronic Health Records (EHR)",
    "Real-time patient feedback collection",
    "Conversational listening for patient engagement",
    "Natural language data analysis",
    "Assisted service recovery with AI",
    "Point-of-care coaching for staff",
    "Co-design of patient experience improvements",
    "Multi-channel feedback collection",
    "Adaptive human-centered conversational listening",
    "Narrative coaching and analytics",
    "Consumer experience management",
    "Employee experience management",
    "Market experience insights",
    "Human Understanding® framework",
    "Personalized patient encounters",
    "Safer patient outcomes through engagement",
    "Maximized value-based revenue",
    "Reduced friction in patient interactions",
    "Co-designed experiences with patients"
  ],
  "optional_modules": [
    "MyView™",
    "MyStory™"
  ],
  "integrations": [
    "Electronic Health Records (EHR)"
  ],
  "data_standards": [
    "HL7",
    "FHIR"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "HITRUST AI certification"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption at rest (AES-256)",
    "Encryption in transit (TLS 1.3)",
    "Role-Based Access Control (RBAC)",
    "Multi-Factor Authentication (MFA)",
    "Audit logging",
    "Data retention (7 years)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data anonymization",
    "Data minimization",
    "Consent management"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "United Regional Health Care System",
    "NRC Health"
  ],
  "user_reviews": [
    "NRC Health is a great place to work, winning often now after under-innovating in the past. Momentum has shifted and NRC is delivering real innovation and partnership with clients.",
    "Great company if you are ambitious. Can pave your own way, and hard work pays off in new projects and positions. Can make the job what you want. If you prefer work/life balance you can find ways to work limited hours and work from home often. If you are ambitious you can put in more hours and it seems to generally pay off.",
    "Great culture - Positive and encouraging environment - Work/life balance - Strong mission, vision, and values.",
    "Great people, flexible environment, important work.",
    "Work Life Balance is great.",
    "The Platform and Technology is extremely Structured so you can do your job effectively. High level of innovation and investment in company! Great People!",
    "Great company. Development opps, great coworkers, wonderful customers. Family friendly activities put on by the company."
  ],
  "ratings": [
    "4.0 (Glassdoor)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [
    "United Regional Health Care System",
    "NRC Health"
  ],
  "id": "SW1892",
  "slug": "experience-management-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/experience-management-platform.json"
  }
}