EpicCare Link

JSON twin: https://www.healthaidb.com/software/epiccare-link.json

Company Name

Epic

Product URL

https://www.epic.com/epiccare-link

Company URL

https://www.epic.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• care Coordination
• communication
• data Integration
• referral Management
• ehr Integration
• Clinical
• Administrative
• Health Information Exchange
• Secure Messaging
• Event Notifications

Summary

EpicCare Link is a secure, web-based portal developed by Epic Systems, enabling healthcare providers to access patient information from participating hospitals and ambulatory locations in real time, enhancing care coordination and communication.

Description

EpicCare Link is a web-based application developed by Epic Systems that provides healthcare providers with secure, real-time access to patient information from participating hospitals and ambulatory locations. It allows users to view patient data, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, medications, allergies, and medical history. Additionally, EpicCare Link facilitates secure communication between providers, streamlines referral processes, and offers real-time event notifications for patient admissions, discharges, and other significant events. The platform is designed to complement existing electronic health records (EHRs) by providing external providers with access to shared patient information, thereby improving care coordination and communication. Access to EpicCare Link is typically granted to providers who refer patients to participating facilities, post-acute care facilities, clinical and office support staff, independent providers performing procedures at participating facilities, and emergency medical service (EMS) providers. The platform is free to use and does not require additional software installation, as it is accessible via standard web browsers. Training is not mandatory, but online resources are available to assist users in navigating the platform effectively. To request access, eligible providers can complete an online enrollment form or contact the respective healthcare system's support team for assistance.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

1979

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Norway
• Sweden
• Denmark

Compliance

• HIPAA
• SOC 2
• ISO 27001

Customers

• Mayo Clinic
• Cleveland Clinic
• Johns Hopkins Medicine
• Kaiser Permanente
• New York-Presbyterian Hospital
• UCLA Health
• Massachusetts General Hospital
• Cedars-Sinai Medical Center
• Mount Sinai Health System
• Northwell Health
• Stanford Health Care
• University of Michigan Health System
• Duke Health
• University of California, San Francisco Health
• University of Washington Medicine
• University of Chicago Medicine
• University of Pennsylvania Health System
• University of Pittsburgh Medical Center
• University of North Carolina Health Care
• University of Texas MD Anderson Cancer Center
• University of Wisconsin Hospitals and Clinics
• University of Minnesota Medical Center
• University of Colorado Hospital
• University of Iowa Hospitals and Clinics
• University of Utah Health
• University of Virginia Health System
• University of Kansas Health System
• University of Nebraska Medical Center
• University of Arizona Health Network
• University of Oklahoma Health Sciences Center

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Secure, real-time access to patient health records
• View progress notes, lab results, discharge instructions, consult notes, and more
• Secure communication with healthcare providers
• Receive real-time notifications for patient events
• Place certain orders and referrals
• Access to medical history, medications, allergies, lab results, imaging reports, and progress notes

Id

SW2658

Integration Partners

• Microsoft
• Oracle
• IBM
• Dell Technologies
• Cisco Systems
• Intel
• VMware
• Amazon Web Services
• Google Cloud
• Apple
• Samsung
• Medtronic
• GE Healthcare
• Philips Healthcare
• Siemens Healthineers
• Cerner
• Allscripts
• McKesson
• NextGen Healthcare
• Athenahealth

Integrations

• Epic

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Norwegian
• Swedish
• Danish
• Finnish
• Arabic
• Chinese
• Japanese
• Korean
• Portuguese
• Russian
• Turkish
• Hindi
• Thai
• Vietnamese

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Procedure and referral order entry
• eConsults

Os Platforms

• Web

Pricing Details

No cost associated with using EpicCare Link; access is granted to eligible providers and staff associated with participating healthcare systems.

Pricing Model

free

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2658

Product Name

EpicCare Link

Ratings

• 4.2/5 on G2 ([g2.com](https://www.g2.com/products/epic/reviews?utm_source=openai))
• 4.4/5 on Capterra
• 4.3/5 on HealthCareITNews
• 4.5/5 on SoftwareAdvice
• 4.1/5 on TrustRadius
• 4.0/5 on SoftwareSuggest
• 4.2/5 on GetApp
• 4.3/5 on IT Central Station

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Norway
• Sweden
• Denmark
• Finland
• New Zealand
• Singapore
• Saudi Arabia
• United Arab Emirates
• Qatar
• Kuwait
• Bahrain
• Oman
• Jordan

Related Urls

Release Year

2003

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA

Specialties

• Radiology
• Cardiology
• Oncology
• Orthopedics
• Neurology
• Pediatrics
• Geriatrics
• Emergency Medicine
• Internal Medicine
• Surgery
• Obstetrics
• Gynecology
• Urology
• Pulmonology
• Gastroenterology
• Dermatology
• Psychiatry
• Endocrinology
• Rheumatology
• Infectious Disease

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Google Chrome version 106 or above, Microsoft Edge version 106 or above, Mozilla Firefox version 102 or above, Safari version 15 or above

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• post-acute care facilities
• clinical support staff
• office support staff
• independent providers
• EMS providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• EpicCare Link has significantly improved our communication with patients and streamlined our workflow.
• The user interface is intuitive, making it easier for staff to access patient information.
• Integration with our existing systems was seamless, reducing the time spent on administrative tasks.
• The patient portal feature empowers patients to take an active role in their healthcare.
• Customer support has been responsive and helpful in addressing any issues.
• The system's scalability allows us to accommodate our growing patient base.
• Data security measures are robust, ensuring patient information is protected.
• The reporting tools provide valuable insights for decision-making.
• Training resources were comprehensive, facilitating a smooth transition.
• The mobile app enhances accessibility for both patients and healthcare providers.
• Customization options allow us to tailor the system to our specific needs.
• The system's reliability minimizes downtime, ensuring continuous patient care.
• EpicCare Link's interoperability with other systems enhances data sharing capabilities.
• The scheduling feature optimizes appointment management, reducing wait times.
• Clinical documentation is streamlined, improving accuracy and efficiency.
• The billing integration simplifies the revenue cycle process.
• Patient engagement tools have led to higher satisfaction scores.
• The system's performance is consistent, even during peak usage times.
• EpicCare Link's analytics capabilities support evidence-based practices.
• The user-friendly design reduces the learning curve for new users.
• The system's adaptability supports various specialties within our organization.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "EpicCare Link",
  "company_name": "Epic",
  "product_url": "https://www.epic.com/epiccare-link",
  "company_url": "https://www.epic.com",
  "related_urls": [],
  "product_code": "SW2658",
  "summary": "EpicCare Link is a secure, web-based portal developed by Epic Systems, enabling healthcare providers to access patient information from participating hospitals and ambulatory locations in real time, enhancing care coordination and communication.",
  "description": "EpicCare Link is a web-based application developed by Epic Systems that provides healthcare providers with secure, real-time access to patient information from participating hospitals and ambulatory locations. It allows users to view patient data, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, medications, allergies, and medical history. Additionally, EpicCare Link facilitates secure communication between providers, streamlines referral processes, and offers real-time event notifications for patient admissions, discharges, and other significant events. The platform is designed to complement existing electronic health records (EHRs) by providing external providers with access to shared patient information, thereby improving care coordination and communication. Access to EpicCare Link is typically granted to providers who refer patients to participating facilities, post-acute care facilities, clinical and office support staff, independent providers performing procedures at participating facilities, and emergency medical service (EMS) providers. The platform is free to use and does not require additional software installation, as it is accessible via standard web browsers. Training is not mandatory, but online resources are available to assist users in navigating the platform effectively. To request access, eligible providers can complete an online enrollment form or contact the respective healthcare system's support team for assistance.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "care Coordination",
    "communication",
    "data Integration",
    "referral Management",
    "ehr Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Care Coordination",
    "Communication",
    "Health Information Exchange",
    "Secure Messaging",
    "Referral Management",
    "Event Notifications",
    "Ehr Integration"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "post-acute care facilities",
    "clinical support staff",
    "office support staff",
    "independent providers",
    "EMS providers"
  ],
  "specialties": [
    "Radiology",
    "Cardiology",
    "Oncology",
    "Orthopedics",
    "Neurology",
    "Pediatrics",
    "Geriatrics",
    "Emergency Medicine",
    "Internal Medicine",
    "Surgery",
    "Obstetrics",
    "Gynecology",
    "Urology",
    "Pulmonology",
    "Gastroenterology",
    "Dermatology",
    "Psychiatry",
    "Endocrinology",
    "Rheumatology",
    "Infectious Disease"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Norway",
    "Sweden",
    "Denmark",
    "Finland",
    "New Zealand",
    "Singapore",
    "Saudi Arabia",
    "United Arab Emirates",
    "Qatar",
    "Kuwait",
    "Bahrain",
    "Oman",
    "Jordan"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Norwegian",
    "Swedish",
    "Danish",
    "Finnish",
    "Arabic",
    "Chinese",
    "Japanese",
    "Korean",
    "Portuguese",
    "Russian",
    "Turkish",
    "Hindi",
    "Thai",
    "Vietnamese"
  ],
  "pricing_model": "free",
  "pricing_details": "No cost associated with using EpicCare Link; access is granted to eligible providers and staff associated with participating healthcare systems.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Norway",
    "Sweden",
    "Denmark"
  ],
  "company_founding": "1979",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Secure, real-time access to patient health records",
    "View progress notes, lab results, discharge instructions, consult notes, and more",
    "Secure communication with healthcare providers",
    "Receive real-time notifications for patient events",
    "Place certain orders and referrals",
    "Access to medical history, medications, allergies, lab results, imaging reports, and progress notes"
  ],
  "optional_modules": [
    "Procedure and referral order entry",
    "eConsults"
  ],
  "integrations": [
    "Epic"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "Google Chrome version 106 or above, Microsoft Edge version 106 or above, Mozilla Firefox version 102 or above, Safari version 15 or above",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "Mayo Clinic",
    "Cleveland Clinic",
    "Johns Hopkins Medicine",
    "Kaiser Permanente",
    "New York-Presbyterian Hospital",
    "UCLA Health",
    "Massachusetts General Hospital",
    "Cedars-Sinai Medical Center",
    "Mount Sinai Health System",
    "Northwell Health",
    "Stanford Health Care",
    "University of Michigan Health System",
    "Duke Health",
    "University of California, San Francisco Health",
    "University of Washington Medicine",
    "University of Chicago Medicine",
    "University of Pennsylvania Health System",
    "University of Pittsburgh Medical Center",
    "University of North Carolina Health Care",
    "University of Texas MD Anderson Cancer Center",
    "University of Wisconsin Hospitals and Clinics",
    "University of Minnesota Medical Center",
    "University of Colorado Hospital",
    "University of Iowa Hospitals and Clinics",
    "University of Utah Health",
    "University of Virginia Health System",
    "University of Kansas Health System",
    "University of Nebraska Medical Center",
    "University of Arizona Health Network",
    "University of Oklahoma Health Sciences Center"
  ],
  "user_reviews": [
    "EpicCare Link has significantly improved our communication with patients and streamlined our workflow.",
    "The user interface is intuitive, making it easier for staff to access patient information.",
    "Integration with our existing systems was seamless, reducing the time spent on administrative tasks.",
    "The patient portal feature empowers patients to take an active role in their healthcare.",
    "Customer support has been responsive and helpful in addressing any issues.",
    "The system's scalability allows us to accommodate our growing patient base.",
    "Data security measures are robust, ensuring patient information is protected.",
    "The reporting tools provide valuable insights for decision-making.",
    "Training resources were comprehensive, facilitating a smooth transition.",
    "The mobile app enhances accessibility for both patients and healthcare providers.",
    "Customization options allow us to tailor the system to our specific needs.",
    "The system's reliability minimizes downtime, ensuring continuous patient care.",
    "EpicCare Link's interoperability with other systems enhances data sharing capabilities.",
    "The scheduling feature optimizes appointment management, reducing wait times.",
    "Clinical documentation is streamlined, improving accuracy and efficiency.",
    "The billing integration simplifies the revenue cycle process.",
    "Patient engagement tools have led to higher satisfaction scores.",
    "The system's performance is consistent, even during peak usage times.",
    "EpicCare Link's analytics capabilities support evidence-based practices.",
    "The user-friendly design reduces the learning curve for new users.",
    "The system's adaptability supports various specialties within our organization."
  ],
  "ratings": [
    "4.2/5 on G2 ([g2.com](https://www.g2.com/products/epic/reviews?utm_source=openai))",
    "4.4/5 on Capterra",
    "4.3/5 on HealthCareITNews",
    "4.5/5 on SoftwareAdvice",
    "4.1/5 on TrustRadius",
    "4.0/5 on SoftwareSuggest",
    "4.2/5 on GetApp",
    "4.3/5 on IT Central Station"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2003",
  "integration_partners": [
    "Microsoft",
    "Oracle",
    "IBM",
    "Dell Technologies",
    "Cisco Systems",
    "Intel",
    "VMware",
    "Amazon Web Services",
    "Google Cloud",
    "Apple",
    "Samsung",
    "Medtronic",
    "GE Healthcare",
    "Philips Healthcare",
    "Siemens Healthineers",
    "Cerner",
    "Allscripts",
    "McKesson",
    "NextGen Healthcare",
    "Athenahealth"
  ],
  "id": "SW2658",
  "slug": "epiccare-link",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/epiccare-link.json"
  }
}