JSON twin: https://www.healthaidb.com/software/epic-mychart-in-basket-automated-response-technology.json
Epic Systems
https://elion.health/products/epic-mychart-in-basket-automated-response-technology
An AI feature within Epic that drafts personalized MyChart/In-Basket message replies for clinicians using generative models to save time while preserving clinician review and control.
MyChart In-Basket Augmented Response Technology (ART) is an Epic-integrated generative-AI capability that analyzes patient messages and clinical context to produce draft responses clinicians can review and edit before sending. Built into Epic's HIPAA-compliant EHR pipeline, ART aims to streamline patient portal communication, maintain clinician authorship, and reduce time spent on routine messaging.
yes
1979
US-hosted or customer-hosted (on‑prem); regional/tenant hosting via Epic cloud or local data centers (customer choice)
P0550
2025-09-07
commercial/proprietary
Contact vendor for pricing and licensing; sold as part of Epic software/AI offerings and deployed through health system contracts.
enterprise_quote
Requires Epic EHR deployment (on‑prem or Epic cloud), MyChart/In‑Basket enabled, network connectivity; UserWeb access for implementation
product
1.0
{
"company_name": "Epic Systems",
"company_url": "https://www.epic.com",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"India"
],
"company_founding": "1979",
"product_url": "https://elion.health/products/epic-mychart-in-basket-automated-response-technology",
"categories": [
"clinical",
"patient-facing",
"communication",
"AI-powered",
"administrative"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.epic.com",
"https://www.epic.com/software/ai/",
"https://elion.health/products/epic-mychart-in-basket-automated-response-technology",
"https://www.epic.com/epic/post/epic-and-microsoft-bring-gpt-4-to-ehrs/",
"https://www.nytimes.com/2024/09/24/health/ai-patient-messages-mychart.html",
"https://www.fiercehealthcare.com/ai-and-machine-learning/epic-touts-new-ai-applications-streamline-charting-and-bring-research",
"https://www.advisory.com/daily-briefing/2025/03/14/ep-ehr-ec",
"https://pmc.ncbi.nlm.nih.gov/articles/PMC11019394/"
],
"summary": "An AI feature within Epic that drafts personalized MyChart/In-Basket message replies for clinicians using generative models to save time while preserving clinician review and control.",
"description": "MyChart In-Basket Augmented Response Technology (ART) is an Epic-integrated generative-AI capability that analyzes patient messages and clinical context to produce draft responses clinicians can review and edit before sending. Built into Epic's HIPAA-compliant EHR pipeline, ART aims to streamline patient portal communication, maintain clinician authorship, and reduce time spent on routine messaging.",
"target_users": [
"clinicians",
"nurses",
"medical assistants",
"ambulatory staff",
"health system administrators",
"patient service teams"
],
"specialties": [
"primary care",
"internal medicine",
"ambulatory care",
"family medicine",
"specialty outpatient clinics",
"nursing"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and licensing; sold as part of Epic software/AI offerings and deployed through health system contracts.",
"license": "commercial/proprietary",
"deployment_model": [
"on_prem",
"cloud",
"hybrid"
],
"os_platforms": [
"Web",
"Windows",
"iOS",
"Android"
],
"features": [
"Generative-AI–drafted patient message responses",
"Context-aware use of chart data to personalize replies",
"Clinician review and edit workflow for drafted replies",
"Integration directly into MyChart In-Basket",
"Plain-language conversion of clinical text for patients",
"Configurable templates and tone/style alignment with clinician",
"Automatic suggestion of orders or follow-ups (context-dependent)",
"Logging/audit trail of AI-generated drafts and edits",
"Reduction of clinician message-response time",
"Model validation and safety controls (enterprise validation tooling)"
],
"optional_modules": [
"Human-in-the-loop review controls",
"Workflow configuration/approval rules",
"Custom model tuning/organization-specific prompt templates",
"Audit reporting and usage analytics"
],
"integrations": [
"Epic EHR (MyChart / In-Basket)",
"Epic Cosmos (analytics/knowledge sources)",
"Epic UserWeb / Galaxy resources (implementation/validation)"
],
"data_standards": [
"FHIR",
"HL7 v2",
"CDA",
"SMART on FHIR",
"SNOMED CT",
"ICD-10"
],
"api_available": "yes",
"system_requirements": "Requires Epic EHR deployment (on‑prem or Epic cloud), MyChart/In‑Basket enabled, network connectivity; UserWeb access for implementation",
"compliance": [
"HIPAA",
"SOC 2 Type 2",
"ISO 27001"
],
"certifications": [
"SOC 2 Type 2",
"ISO 27001",
"ONC Certified EHR (Epic core platform)"
],
"security_features": [
"Encryption at rest and in transit",
"Role-based access control (RBAC)",
"SSO/SAML support",
"Audit logs",
"Model validation and monitoring"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Clinician review required before sending",
"Support for de-identification/anonymization in workflows",
"Consent-aware messaging controls"
],
"data_residency": "US-hosted or customer-hosted (on‑prem); regional/tenant hosting via Epic cloud or local data centers (customer choice)",
"customers": [],
"user_reviews": [],
"ratings": [],
"support_channels": [],
"training_options": [],
"release_year": "",
"integration_partners": [
"Epic EHR",
"GPT-4"
],
"id": "P0550",
"slug": "epic-mychart-in-basket-automated-response-technology",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/epic-mychart-in-basket-automated-response-technology.json"
}
}