JSON twin: https://www.healthaidb.com/software/epic-cheers.json
Epic Systems
https://www.epic.com/software/cheers/
Epic Cheers is Epic Systems' healthcare-focused CRM that centralizes patient outreach, contact‑center workflows, and campaign automation to personalize communication and close care gaps.
Cheers is a CRM application integrated with the Epic ecosystem that unifies contact center tools, digital intake, campaign automation, and analytics to track engagement and outcomes, prioritize outreach, route and manage requests, and help organizations attract and retain patients.
1979
P0548
2025-09-07
Proprietary commercial (Epic Systems Corporation)
Contact vendor for licensing, implementation, and hosting pricing; pricing is sold as part of Epic enterprise agreements.
enterprise_quote
Requires Epic environment / UserWeb access for implementation and documentation
product
1.0
{
"company_name": "Epic Systems",
"company_url": "https://www.epic.com",
"company_offices": [
"United States",
"United Kingdom",
"Canada",
"Denmark",
"Netherlands",
"United Arab Emirates",
"Finland",
"Ireland",
"Australia",
"Singapore"
],
"company_founding": "1979",
"product_url": "https://www.epic.com/software/cheers/",
"categories": [
"patient engagement",
"CRM",
"call center",
"administrative",
"clinical"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.epic.com/software/cheers/",
"https://www.epic.com",
"https://www.epic.com/contact/",
"https://galaxy.epic.com/Redirect.aspx?DocumentID=100284213&PrefDocID=169554",
"https://roadmap.epic.com/roadmaps/6592",
"https://www.epicshare.org/perspectives/closing-care-gaps-with-digital-outreach",
"https://elion.health/products/epic-cheers/",
"https://www.healthcareitleaders.com/blog/epic-cheers-crm-solutions/",
"https://www.genesys.com/company/newsroom/announcements/genesys-and-epic-collaborate-to-provide-stronger-more-integrated-patient-experiences"
],
"summary": "Epic Cheers is Epic Systems' healthcare-focused CRM that centralizes patient outreach, contact‑center workflows, and campaign automation to personalize communication and close care gaps.",
"description": "Cheers is a CRM application integrated with the Epic ecosystem that unifies contact center tools, digital intake, campaign automation, and analytics to track engagement and outcomes, prioritize outreach, route and manage requests, and help organizations attract and retain patients.",
"target_users": [
"contact center agents",
"call center managers",
"care managers",
"population health teams",
"marketing/consumer engagement teams",
"administrators",
"clinicians (for outreach/workflow context)",
"patients/consumers"
],
"specialties": [
"primary care",
"population health",
"oncology (screening campaigns)",
"women's health (mammography/OB/GYN outreach)",
"pediatrics (immunization campaigns)",
"orthopedics",
"neurology",
"radiology/imaging"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"Other regions where Epic is deployed"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for licensing, implementation, and hosting pricing; pricing is sold as part of Epic enterprise agreements.",
"license": "Proprietary commercial (Epic Systems Corporation)",
"deployment_model": [
"on_prem",
"hosted"
],
"os_platforms": [
"Web"
],
"features": [
"Patient/consumer record consolidation for personalized outreach",
"Automated outreach campaigns (email, text, phone)",
"Campaign prioritization and dynamic population sizing",
"Engagement tracking (opens, clicks) and outcome tracking (appointments scheduled/completed)",
"Call management / call center screen pops and context",
"Provider Finder (locate providers and availability)",
"Lead capture from web forms and follow-up automation",
"Routing and workqueue management for requests",
"Analytics and reporting on campaign effectiveness and outcomes",
"Integration with MyChart for patient activation and engagement"
],
"optional_modules": [
"Cheers – Call Management",
"Cheers for Health Plans"
],
"integrations": [
"Epic EHR modules (Hyperspace, Hyperdrive, Cadence)",
"MyChart",
"Epic Provider Finder",
"Webex Contact Center",
"Five9",
"Talkdesk",
"Genesys (CTI connectors)"
],
"data_standards": [],
"api_available": "",
"system_requirements": "Requires Epic environment / UserWeb access for implementation and documentation",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Role-based access control (RBAC)",
"Audit logging",
"Single sign-on (SSO) support"
],
"privacy_features": [
"Business Associate Agreement (BAA) available via Epic (organization-level)",
"Consent and outreach controls tied to patient preferences (via Epic/MyChart)"
],
"data_residency": "",
"customers": [
"Yale New Haven Health",
"Virtua Health",
"Community Health Network",
"Froedtert Health",
"Atrium Health",
"Scripps Health",
"UTHealth Houston",
"Franciscan Missionaries of Our Lady Health System",
"Santa Clara Valley Medical Center"
],
"user_reviews": [
"We are enjoying the work with this tool and all the enhancements....",
"Cheers is relatively new. It is the CRM product, so it is above average in terms of its ease of use.",
"Epic doesn't provide training. They provide us with training materials...",
"The system helps personalize caller interactions and track campaign outcomes such as appointments scheduled and completed.",
"Some key things that make me want to maintain a partnership are ongoing feature development and responsiveness."
],
"ratings": [],
"support_channels": [
"userweb (portal)",
"email",
"phone",
"customer support/ticketing",
"community (Epic community/EpicShare)",
"on-site support"
],
"training_options": [
"documentation (UserWeb)",
"demo recordings/webinars",
"live_online training",
"on-site training",
"roadmaps/continuous updates"
],
"release_year": "",
"integration_partners": [
"MyChart",
"open.epic",
"UserWeb",
"Cosmos",
"EpicShare"
],
"id": "P0548",
"slug": "epic-cheers",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/epic-cheers.json"
}
}