JSON twin: https://www.healthaidb.com/software/empathia-ai.json
Empathia AI
https://www.empathia.ai/product
Empathia AI is an AI clinical assistant and ambient medical scribe that captures patient encounters, generates structured notes, and automates billing codes to reduce documentation time.
Empathia AI (EMMA) provides an ambient scribe, real‑time transcription/dictation, visit preparation, customizable templates, post‑visit summaries, ICD/CPT suggestion, telemedicine note generation, form autofill, and multi‑platform access (web, iOS, Android) with interoperability to major EHRs. The product emphasizes clinician personalization, specialty templates, data security and regulatory compliance (HIPAA, PIPEDA, GDPR) and offers setup/support for clinical teams.
unknown
2023
Hosted in US and Canada (separate AWS clusters); service available only to customers in US and Canada
P0533
2025-09-07
proprietary commercial
Free trial available (no credit card required); contact vendor for subscription tiers and enterprise pricing.
subscription
2023
Modern web browser (Chrome recommended for extension); iOS/Android mobile apps; microphone for dictation; cloud-hosted on AWS (US/Canada).
product
1.0
{
"company_name": "Empathia AI",
"company_url": "https://www.empathia.ai/",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Australia"
],
"company_founding": "2023",
"product_url": "https://www.empathia.ai/product",
"categories": [
"AI ambient scribe",
"clinical documentation",
"clinical assistant",
"telemedicine"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.empathia.ai/",
"https://www.empathia.ai/product",
"https://www.empathia.ai/about",
"https://www.empathia.ai/pricing",
"https://www.empathia.ai/data-security",
"https://trust.empathia.ai/",
"https://www.empathia.ai/faq",
"https://elion.health/products/empathia-ai",
"https://www.empathia.ai/landing/legal/privacy",
"https://empathiaai.freshdesk.com/support/solutions"
],
"summary": "Empathia AI is an AI clinical assistant and ambient medical scribe that captures patient encounters, generates structured notes, and automates billing codes to reduce documentation time.",
"description": "Empathia AI (EMMA) provides an ambient scribe, real‑time transcription/dictation, visit preparation, customizable templates, post‑visit summaries, ICD/CPT suggestion, telemedicine note generation, form autofill, and multi‑platform access (web, iOS, Android) with interoperability to major EHRs. The product emphasizes clinician personalization, specialty templates, data security and regulatory compliance (HIPAA, PIPEDA, GDPR) and offers setup/support for clinical teams.",
"target_users": [
"clinicians",
"physicians",
"nurse practitioners",
"nurses",
"medical assistants",
"clinic administrators",
"billing staff",
"telemedicine providers"
],
"specialties": [
"Primary Care",
"Family Medicine",
"Cardiology",
"Neurology",
"Orthopedics",
"Psychiatry",
"Pediatrics",
"Internal Medicine",
"Allergy & Immunology",
"Emergency Medicine",
"Oncology",
"ENT",
"Dentistry",
"Plastic Surgery",
"General Surgery",
"OBGyn",
"Sleep Medicine",
"Pulmonology"
],
"regions_available": [
"United States",
"Canada",
"North America"
],
"languages_supported": [
"English",
"Mandarin (noted)",
"Supports transcription in 30+ languages"
],
"pricing_model": "subscription",
"pricing_details": "Free trial available (no credit card required); contact vendor for subscription tiers and enterprise pricing.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS (cloud)"
],
"os_platforms": [
"Web (browser)",
"iOS",
"Android",
"Chrome extension"
],
"features": [
"Ambient AI scribe / real-time transcription",
"Voice dictation (verbatim and AI-assisted modes)",
"Multi-language transcription (30+ languages)",
"Pre-visit patient intake and smart summaries",
"Visit prep with summarized history, labs, referrals",
"Live note preview and editable notes",
"Telemedicine calling with auto-generated notes",
"Specialty-ready templates and personalization",
"Smart medical billing support (ICD/CPT generation)",
"Auto-fill forms, referrals, and requisitions",
"Team collaboration and shared templates",
"Personalization / 'learn my style' model tuning",
"Downloadable notes, encounter recordings and transcripts",
"Patient communications: care plans, handouts, letters",
"Chrome extension for web-EHR integration"
],
"optional_modules": [
"Smart billing/ICD & CPT auto-generation (beta)",
"AutoFill forms & referrals (beta)",
"Telemedicine calling module",
"Specialty templates and 1:1 onboarding"
],
"integrations": [
"Major EMRs/EHRs via web-based integration / Chrome extension",
"Epic",
"Cerner",
"OSCAR",
"MedAccess",
"MediTech",
"Accuro",
"PS Suite"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "unknown",
"system_requirements": "Modern web browser (Chrome recommended for extension); iOS/Android mobile apps; microphone for dictation; cloud-hosted on AWS (US/Canada).",
"compliance": [
"HIPAA",
"PIPEDA",
"PIPA (provincial Canadian laws)",
"GDPR (controls referenced)",
"Data Processing Agreement (DPA)"
],
"certifications": [],
"security_features": [
"Encrypted storage and transit (AWS)",
"Role-based access control (RBAC)",
"Audit logging",
"SSO/SAML support",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Data Processing Agreement / DPA",
"BAA available (HIPAA support implied)",
"User-configurable data retention controls",
"Patient consent templates",
"De-identification / use of de-identified data for training only"
],
"data_residency": "Hosted in US and Canada (separate AWS clusters); service available only to customers in US and Canada",
"customers": [],
"user_reviews": [
"LIFE CHANGING! IT'S BETTER THAN OTHERS — Empathia has changed my life! ... The notes are super customizable and the customer service is fantastic.",
"HIGHEST READABILITY AND THE BEST NOTES EVER — Empathia has been saving me so much time everyday! I used to be so burnt out but now I actually look forward to my work day.",
"NOTE QUALITY IS INSANE!!! — Much higher note quality than all other AI scribe software!!! Good customer service with fast response, always put user experience on the top of their list!"
],
"ratings": [
"Apple App Store — 5.0 out of 5 (30 ratings)"
],
"support_channels": [
"email",
"live_online",
"zoom",
"in_person",
"chat"
],
"training_options": [
"documentation",
"tutorial_videos",
"webinars",
"live_online",
"onsite"
],
"release_year": "2023",
"integration_partners": [],
"id": "P0533",
"slug": "empathia-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/empathia-ai.json"
}
}