JSON twin: https://www.healthaidb.com/software/elise-ai.json
EliseAI
https://www.eliseai.com/healthai
EliseAI is a conversational AI contact-center platform that automates non-clinical healthcare workflows (scheduling, reminders, billing inquiries, follow-ups) across voice, SMS, email and webchat.
Commercial AI contact-center designed for healthcare operations that books/reschedules/cancels appointments, triages administrative requests, handles billing/payment questions and automated outreach; integrates with EMRs/EHRs and practice management systems to sync scheduling and patient records and operates 24/7 to reduce front‑desk workload and call center volume.
yes
2017
P0520
2025-09-07
commercial proprietary
Contact vendor for pricing; enterprise contracts and custom quotes; onboarding and implementation required (trial/contact sales for demo).
enterprise_quote
2017
product
1.0
{
"company_name": "EliseAI",
"company_url": "https://www.eliseai.com",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.eliseai.com/healthai",
"categories": [
"patient-facing",
"administrative",
"conversational AI",
"voice AI",
"scheduling / appointment management",
"triage / routing",
"workflow automation"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.eliseai.com",
"https://www.eliseai.com/healthai",
"https://www.eliseai.com/health/voiceai",
"https://www.eliseai.com/platform-overview",
"https://trust.eliseai.com",
"https://www.eliseai.com/contact-us",
"https://elion.health/products/elise-ai",
"https://www.g2.com/products/eliseai/reviews",
"https://www.capterra.com/p/10013373/EliseAI/",
"https://www.reuters.com/business/healthcare-pharmaceuticals/eliseai-raises-250-million-a16z-led-round-expand-healthcare-2025-08-20/"
],
"summary": "EliseAI is a conversational AI contact-center platform that automates non-clinical healthcare workflows (scheduling, reminders, billing inquiries, follow-ups) across voice, SMS, email and webchat.",
"description": "Commercial AI contact-center designed for healthcare operations that books/reschedules/cancels appointments, triages administrative requests, handles billing/payment questions and automated outreach; integrates with EMRs/EHRs and practice management systems to sync scheduling and patient records and operates 24/7 to reduce front‑desk workload and call center volume.",
"target_users": [
"patients",
"front-desk staff / receptionists",
"schedulers",
"medical practice administrators",
"revenue cycle / billing teams",
"call center agents / contact center managers",
"health system operations leaders",
"care coordinators"
],
"specialties": [
"ambulatory care",
"primary care",
"women's health",
"dermatology",
"specialty outpatient clinics"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; enterprise contracts and custom quotes; onboarding and implementation required (trial/contact sales for demo).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Conversational VoiceAI (24/7 patient calls)",
"Omnichannel patient communication (voice, text, email, chat)",
"Smart appointment scheduling and waitlist management",
"EHR data sync and automated record updates",
"Automated billing reminders and payments notifications",
"Automated prior authorizations and prescription checks",
"Patient intake automation and pre-visit screening",
"No-show reduction and reminders",
"Follow-up and post-op workflow automation",
"Specialty-tailored workflows (OB/GYN, dermatology, ophthalmology, orthopedics)",
"Interaction quality monitoring / human-like interactions",
"Reporting and operational analytics"
],
"optional_modules": [
"EliseCRM (centralized contacts & conversations)",
"VoiceAI (advanced voice automation)",
"Maintenance App / mobile work orders (healthcare analogue for staff workflows)",
"PMS/EHR flow connectors"
],
"integrations": [
"athenahealth",
"Nextech",
"Veradigm",
"AdvancedMD",
"Greenway Health",
"eClinicalWorks",
"ModMed"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Audit logs",
"SSO/SAML",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Consent management",
"Data minimization / anonymization capabilities"
],
"data_residency": "",
"customers": [
"Forefront Dermatology",
"Mill Creek Residential",
"GoldOller",
"BLDG Partners",
"Maine Properties",
"PeakMade",
"Post Brothers",
"The Scion Group",
"Fieldstone Properties",
"Cardinal Group",
"Villa Serena Communities",
"Summit Property Management",
"Juniper Investment Group",
"MG Properties",
"Haley Residential",
"TableRock Residential",
"South Oxford Management",
"Landmark Properties",
"Kittle Property Group",
"Flatz Living"
],
"user_reviews": [
"We use nearly all features and I think it's pretty great for renewals/delinquency management/small questions but residents get frustrated with it easily.",
"Overall, I'd say it does its job very well if you have it to handle the easier questions that you don't want to waste your leasing agents time on.",
"This software is working incredibly for our teams and getting more conversions to tours so our site teams can focus on the interpersonal interactions.",
"Customer service is top-notch, with a fast response time."
],
"ratings": [
"G2: 4.5/5 (EliseAI product profile, G2 reviews page)",
"Capterra: 4.6/5 (third‑party listing referenced in industry roundups)"
],
"support_channels": [
"email",
"phone",
"chat",
"voice",
"SMS",
"webchat",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"customer_success/onboarding"
],
"release_year": "2017",
"integration_partners": [
"athenahealth (marketplace listing)",
"modmed / synapSYS (ModMed listing)",
"Epic (integrations commonly cited for healthcare voice agents)",
"Cerner (commonly referenced EHR integration)",
"ElevenLabs (voice/tts collaboration references)"
],
"id": "P0520",
"slug": "elise-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/elise-ai.json"
}
}