JSON twin: https://www.healthaidb.com/software/eclinicalworks-ehr.json
eClinicalWorks
https://www.eclinicalworks.com/products-services/ehr/
https://www.eclinicalworks.com/
Cloud-based, AI-enabled EHR and practice management platform offering clinical documentation, telehealth, patient engagement, population health, and revenue cycle management for ambulatory and health center settings.
eClinicalWorks EHR is a commercially licensed, cloud-native electronic health record platform that combines clinical charting, practice management, telehealth, patient portal (healow), population health tools, and revenue cycle management. The product emphasizes interoperability (APIs and FHIR), AI-assisted documentation and workflows, and modules tailored for health centers, ambulatory practices, and integrated billing operations.
yes
1999
Hosted on Microsoft Azure (US regions by default); regional/Azure region options available via vendor
P0505
2025-09-07
commercial proprietary
Contact vendor for custom quotes; vendor website lists demo and custom pricing. (Public channel: eClinicalWorks pricing page / schedule a demo.)
subscription
1999
Cloud: hosted on Microsoft Azure; On‑prem: Windows Server and SQL Server typically required
product
1.0
{
"company_name": "eClinicalWorks",
"company_url": "https://www.eclinicalworks.com/",
"company_offices": [
"United States",
"United Kingdom",
"India"
],
"company_founding": "1999",
"product_url": "https://www.eclinicalworks.com/products-services/ehr/",
"categories": [
"clinical",
"practice management",
"patient-facing",
"telehealth",
"population health",
"revenue cycle management",
"interoperability",
"cloud"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.eclinicalworks.com/",
"https://www.eclinicalworks.com/about-us/",
"https://www.eclinicalworks.com/products-services/ehr/",
"https://www.eclinicalworks.com/products-services/pricing/",
"https://www.eclinicalworks.com/about-us/contact-us/",
"https://www.eclinicalworks.com/resources/certified-ehr-technology/",
"https://chpl.healthit.gov/",
"https://www.g2.com/products/eclinicalworks/reviews",
"https://elion.health/products/eclinicalworks-ehr"
],
"summary": "Cloud-based, AI-enabled EHR and practice management platform offering clinical documentation, telehealth, patient engagement, population health, and revenue cycle management for ambulatory and health center settings.",
"description": "eClinicalWorks EHR is a commercially licensed, cloud-native electronic health record platform that combines clinical charting, practice management, telehealth, patient portal (healow), population health tools, and revenue cycle management. The product emphasizes interoperability (APIs and FHIR), AI-assisted documentation and workflows, and modules tailored for health centers, ambulatory practices, and integrated billing operations.",
"target_users": [
"physicians/clinicians",
"nurses",
"medical assistants",
"practice administrators",
"billing teams/revenue cycle managers",
"patients",
"population health managers",
"IT/technical staff"
],
"specialties": [
"primary care",
"family medicine",
"pediatrics",
"behavioral health",
"dental",
"community/health center services",
"ambulatory care"
],
"regions_available": [
"United States",
"International"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for custom quotes; vendor website lists demo and custom pricing. (Public channel: eClinicalWorks pricing page / schedule a demo.)",
"license": "commercial proprietary",
"deployment_model": [
"cloud",
"on_prem"
],
"os_platforms": [
"web",
"iOS",
"Android",
"Windows"
],
"features": [
"clinical documentation / EHR charting",
"practice management & scheduling",
"revenue cycle management (billing, claims)",
"e-prescribing / eRx",
"telehealth",
"patient portal (healow)",
"population health / care management",
"PRISMA health information search / HIE aggregation",
"clinical decision support",
"reporting & analytics",
"interfaces for labs and imaging",
"fax/document management (Image AI)",
"AI assistant / conversational EHR",
"ambient medical scribe (Sunoh.ai)",
"appointment reminders / patient engagement",
"bulk EHI export"
],
"optional_modules": [
"PRISMA (HIE / record search)",
"Sunoh.ai medical scribe",
"healow Genie (AI contact center)",
"healow patient-facing apps",
"advanced RCM services",
"population health modules",
"telehealth module",
"electronic dental record (EDR)",
"vision specialty module",
"behavioral health module"
],
"integrations": [
"healow (patient APIs / apps)",
"PRISMA (HIE aggregation)",
"Sunoh.ai",
"connect4.healow (developer portal)",
"FHIR endpoints (fhir.eclinicalworks.com)",
"Microsoft Azure (eClinicalWorks Cloud)",
"practice billing systems / RCM connectors",
"lab vendors via HL7 interfaces",
"imaging/PACS via standard interfaces"
],
"data_standards": [
"FHIR (including SMART on FHIR)",
"HL7 v2",
"DICOM",
"SNOMED CT",
"ICD-10",
"LOINC",
"CPT"
],
"api_available": "yes",
"system_requirements": "Cloud: hosted on Microsoft Azure; On‑prem: Windows Server and SQL Server typically required",
"compliance": [
"HIPAA",
"HITECH",
"ONC Health IT Certification / ATSP/ONC requirements"
],
"certifications": [
"ONC Health IT Certified (Certified EHR Technology)"
],
"security_features": [
"encryption in transit and at rest",
"role-based access control (RBAC)",
"audit logs / activity logging",
"SSO / SAML support",
"two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"EHI export capability",
"consent / communications disclosures"
],
"data_residency": "Hosted on Microsoft Azure (US regions by default); regional/Azure region options available via vendor",
"customers": [
"Cleveland Clinic",
"Health First",
"Humana",
"Accountable Care Organizations (ACOs)",
"Independent physician practices"
],
"user_reviews": [
"I just started with it and I hate it so much, it is far more complicated than the systems I've used in the past",
"Their customer service is a pain but overall it's one of the better systems I've used",
"Too click heavy for my personal preference but it's relatively user friendly",
"We switched from NextGen to eClinicalWorks and I hate it. So much clicking and so much slower than NextGen",
"eClinicalWorks is awful. Good luck. Clients never want to move away from it"
],
"ratings": [
"G2: product page with multiple user reviews (site lists eClinicalWorks reviews)",
"Capterra: eClinicalWorks reviews listed on Capterra (multiple ratings and reviews)",
"SiteJabber: 1.4/5 (user reviews aggregation)",
"TrustRadius: eClinicalWorks reviews present (user feedback and ratings)"
],
"support_channels": [
"phone",
"chat",
"customer portal / ticketing",
"email (contact us)",
"schedule-a-demo",
"community forums"
],
"training_options": [
"documentation",
"webinars",
"events / workshops",
"live_online training",
"onsite training",
"customer success stories / resources"
],
"release_year": "1999",
"integration_partners": [
"healow",
"Revele (ReveleMD)",
"payment solution partners",
"clearinghouses",
"clinical decision support partners",
"voice recognition partners",
"medical device partners"
],
"id": "P0505",
"slug": "eclinicalworks-ehr",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/eclinicalworks-ehr.json"
}
}