Direct Secure Messaging

JSON twin: https://www.healthaidb.com/software/direct-secure-messaging.json

Company Name

Indian Health Service

Product URL

https://www.ihs.gov/directmessaging/

Company URL

https://www.ihs.gov

Categories

• clinical Care
• administrative Operations
• patient Facing
• communication
• data Integration
• Clinical
• Administrative
• Interoperability

Summary

Direct Secure Messaging is a secure, web-based service by the Indian Health Service (IHS) that enables healthcare providers, patients, and their representatives to exchange Protected Health Information (PHI) electronically, aiming to replace less secure methods like fax and postal mail.

Description

The Indian Health Service (IHS) offers Direct Secure Messaging, a HIPAA-compliant, web-based system designed to facilitate the secure electronic exchange of Protected Health Information (PHI) and Personally Identifiable Information (PII). This service aims to reduce reliance on fax, courier, and postal mail, mitigating risks associated with information misplacement or unauthorized access. Integrated with Electronic Health Records (EHR) and Personal Health Records (PHR), it allows registered healthcare providers, patients, and their personal representatives to securely share PHI/PII electronically. The system supports exchanges between IHS, Tribal, and Urban healthcare providers, patients, and other trusted Health Information Service Provider (HISP) partners. Healthcare providers can access Direct Secure Messaging through their Service Unit/Facility administrator, while patients and their personal representatives can use it via their PHR accounts. For more information, visit the IHS Direct Secure Messaging page.

Api Available

unknown

Certifications

• ONC Certified Health IT

Company Founding

1955

Company Offices

• United States

Compliance

• HIPAA
• CHIT 2015 21st Century Cures Update

Customers

• Indian Health Service
• Tribal healthcare providers
• Urban healthcare providers
• Patients and their personal representatives

Data Residency

US-only

Data Standards

• HL7 C-CDA
• FHIR

Deployment Model

• SaaS

Features

• Secure, web-based messaging for transmitting Protected Health Information (PHI) and Personally Identifiable Information (PII)
• Integration with Electronic Health Record (EHR) and Personal Health Record (PHR) systems
• Elimination of fax, courier, and postal mail for PHI/PII transmission
• Compliance with Health Insurance Portability and Accountability Act (HIPAA)
• Exchange between Federal, Tribal, and Urban healthcare providers
• Communication between healthcare providers and patients or their personal representatives
• Integration with Health Information Service Provider (HISP) trusted partners

Id

SW1228

Integration Partners

• Electronic Health Record (EHR) systems
• Personal Health Record (PHR) systems
• Health Information Service Providers (HISPs)

Integrations

• Electronic Health Record (EHR)
• Personal Health Record (PHR)
• Health Information Service Provider (HISP) trusted partners

Languages Supported

• English

Last Updated

2025-10-11

License

proprietary

Market Segment

• enterprise
• smb

Optional Modules

Os Platforms

• Web

Pricing Details

No cost for eligible users

Pricing Model

free

Privacy Features

• Protected Health Information (PHI) handling
• Personally Identifiable Information (PII) handling

Product Code

SW1228

Product Name

Direct Secure Messaging

Ratings

• 4.5/5 on Capterra

Regions Available

• United States

Related Urls

• https://elion.health/products/direct-secure-messaging

Release Year

2015

Security Features

• Encryption
• Secure messaging
• Identity verification

Specialties

• General Medicine
• Pediatrics
• Geriatrics
• Obstetrics
• Gynecology
• Orthopedics
• Cardiology
• Dermatology
• Neurology
• Psychiatry
• Dentistry
• Optometry
• Pharmacy
• Radiology
• Laboratory Medicine
• Emergency Medicine
• Surgery
• Anesthesiology
• Pathology
• Physical Therapy

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• "Direct Secure Messaging has streamlined our communication, reducing reliance on fax and mail.", "The integration with our EHR system has improved care coordination.", "Patients appreciate the secure messaging feature for direct communication with providers."

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Direct Secure Messaging",
  "company_name": "Indian Health Service",
  "product_url": "https://www.ihs.gov/directmessaging/",
  "company_url": "https://www.ihs.gov",
  "related_urls": [
    "https://elion.health/products/direct-secure-messaging"
  ],
  "product_code": "SW1228",
  "summary": "Direct Secure Messaging is a secure, web-based service by the Indian Health Service (IHS) that enables healthcare providers, patients, and their representatives to exchange Protected Health Information (PHI) electronically, aiming to replace less secure methods like fax and postal mail.",
  "description": "The Indian Health Service (IHS) offers Direct Secure Messaging, a HIPAA-compliant, web-based system designed to facilitate the secure electronic exchange of Protected Health Information (PHI) and Personally Identifiable Information (PII). This service aims to reduce reliance on fax, courier, and postal mail, mitigating risks associated with information misplacement or unauthorized access. Integrated with Electronic Health Records (EHR) and Personal Health Records (PHR), it allows registered healthcare providers, patients, and their personal representatives to securely share PHI/PII electronically. The system supports exchanges between IHS, Tribal, and Urban healthcare providers, patients, and other trusted Health Information Service Provider (HISP) partners. Healthcare providers can access Direct Secure Messaging through their Service Unit/Facility administrator, while patients and their personal representatives can use it via their PHR accounts. For more information, visit the IHS Direct Secure Messaging page.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "communication",
    "data Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Interoperability"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Medicine",
    "Pediatrics",
    "Geriatrics",
    "Obstetrics",
    "Gynecology",
    "Orthopedics",
    "Cardiology",
    "Dermatology",
    "Neurology",
    "Psychiatry",
    "Dentistry",
    "Optometry",
    "Pharmacy",
    "Radiology",
    "Laboratory Medicine",
    "Emergency Medicine",
    "Surgery",
    "Anesthesiology",
    "Pathology",
    "Physical Therapy"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "free",
  "pricing_details": "No cost for eligible users",
  "license": "proprietary",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1955",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Secure, web-based messaging for transmitting Protected Health Information (PHI) and Personally Identifiable Information (PII)",
    "Integration with Electronic Health Record (EHR) and Personal Health Record (PHR) systems",
    "Elimination of fax, courier, and postal mail for PHI/PII transmission",
    "Compliance with Health Insurance Portability and Accountability Act (HIPAA)",
    "Exchange between Federal, Tribal, and Urban healthcare providers",
    "Communication between healthcare providers and patients or their personal representatives",
    "Integration with Health Information Service Provider (HISP) trusted partners"
  ],
  "optional_modules": [],
  "integrations": [
    "Electronic Health Record (EHR)",
    "Personal Health Record (PHR)",
    "Health Information Service Provider (HISP) trusted partners"
  ],
  "data_standards": [
    "HL7 C-CDA",
    "FHIR"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "CHIT 2015 21st Century Cures Update"
  ],
  "certifications": [
    "ONC Certified Health IT"
  ],
  "security_features": [
    "Encryption",
    "Secure messaging",
    "Identity verification"
  ],
  "privacy_features": [
    "Protected Health Information (PHI) handling",
    "Personally Identifiable Information (PII) handling"
  ],
  "data_residency": "US-only",
  "customers": [
    "Indian Health Service",
    "Tribal healthcare providers",
    "Urban healthcare providers",
    "Patients and their personal representatives"
  ],
  "user_reviews": [
    "\"Direct Secure Messaging has streamlined our communication, reducing reliance on fax and mail.\", \"The integration with our EHR system has improved care coordination.\", \"Patients appreciate the secure messaging feature for direct communication with providers.\""
  ],
  "ratings": [
    "4.5/5 on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Electronic Health Record (EHR) systems",
    "Personal Health Record (PHR) systems",
    "Health Information Service Providers (HISPs)"
  ],
  "id": "SW1228",
  "slug": "direct-secure-messaging",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/direct-secure-messaging.json"
  }
}