JSON twin: https://www.healthaidb.com/software/dialpad.json
Dialpad
https://www.dialpad.com/industry/healthcare/
Dialpad is an AI‑powered, HIPAA‑ready cloud communications platform that unifies voice, video, messaging and contact‑center capabilities for healthcare organizations.
Dialpad provides a cloud telephony and contact‑center platform built for healthcare with real‑time AI (transcription, summaries, sentiment/CSAT, real‑time coaching), HIPAA‑focused security (encryption, PII redaction, configurable retention), intelligent call routing/IVR, and mobile telehealth capabilities to support patient communications and clinical contact centers.
yes
2011
P0472
2025-09-07
commercial proprietary
Offers free trial; published plans on vendor site (monthly/annual tiers) and enterprise/volume pricing — contact vendor for enterprise quote.
subscription
2011
SaaS — modern browser; Mac app; Windows app; iOS/Android apps; no on-prem DB required
product
1.0
{
"company_name": "Dialpad",
"company_url": "https://www.dialpad.com",
"company_offices": [
"United States",
"Canada",
"Japan",
"Australia",
"United Kingdom",
"India",
"Argentina"
],
"company_founding": "2011",
"product_url": "https://www.dialpad.com/industry/healthcare/",
"categories": [
"administrative",
"communication",
"patient-facing",
"telehealth",
"contact center"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.dialpad.com",
"https://www.dialpad.com/industry/healthcare/",
"https://trust.dialpad.com/",
"https://help.dialpad.com/docs/dialpad-hipaa",
"https://www.dialpad.com/contact-us/",
"https://www.dialpad.com/products/cloud-contact-center/",
"https://www.g2.com/products/dialpad-ai-powered-customer-communications-platform/reviews",
"https://www.capterra.com/p/190976/Dialpad-Sell/reviews/"
],
"summary": "Dialpad is an AI‑powered, HIPAA‑ready cloud communications platform that unifies voice, video, messaging and contact‑center capabilities for healthcare organizations.",
"description": "Dialpad provides a cloud telephony and contact‑center platform built for healthcare with real‑time AI (transcription, summaries, sentiment/CSAT, real‑time coaching), HIPAA‑focused security (encryption, PII redaction, configurable retention), intelligent call routing/IVR, and mobile telehealth capabilities to support patient communications and clinical contact centers.",
"target_users": [
"clinicians",
"nurses",
"contact center agents",
"practice managers",
"IT/admins",
"telehealth staff",
"patients"
],
"specialties": [
"primary care",
"telehealth/virtual care",
"behavioral health",
"surgery/outpatient specialty clinics",
"public health/labs",
"medical groups and health plans"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"France",
"Japan"
],
"languages_supported": [
"English (US)",
"English (CA)",
"English (UK)",
"English (AU)",
"Français",
"日本語"
],
"pricing_model": "subscription",
"pricing_details": "Offers free trial; published plans on vendor site (monthly/annual tiers) and enterprise/volume pricing — contact vendor for enterprise quote.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Chrome Extension"
],
"features": [
"Unified communications (calls, messaging, meetings)",
"AI-powered call transcription and recaps",
"Real-time coaching and assist (pop-ups, scripts)",
"Intelligent routing and IVR",
"Telehealth / HD video conferencing",
"Digital self-service (appointment scheduling workflows)",
"AI sentiment analysis and distress detection",
"Patient CSAT and predictive CSAT",
"PII/PHI redaction",
"Reporting and analytics for agent performance",
"Workforce management",
"Call recording and audit logs",
"Customizable data retention policies",
"Contact center AI (agent assist, automated notes)"
],
"optional_modules": [
"Dialpad Support (contact center)",
"Dialpad Connect (business communications/phone system)",
"Dialpad Sell (sales enablement)",
"Contact Center AI add-ons",
"Advanced analytics / reporting packs",
"Workforce management module"
],
"integrations": [
"Salesforce",
"Zendesk",
"HubSpot",
"Microsoft 365 / Outlook",
"Microsoft Teams (integration)",
"Google Workspace (G Suite)",
"Slack",
"Zapier",
"Theta Lake (archiving)",
"Calendar integrations (Google Calendar, Outlook Calendar)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "SaaS — modern browser; Mac app; Windows app; iOS/Android apps; no on-prem DB required",
"compliance": [
"HIPAA (BAA available)",
"GDPR",
"SOC 2 (Type II)",
"ISO 27001",
"ISO 27017",
"ISO 27018",
"CCPA privacy support"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001:2013",
"ISO 27017:2015",
"ISO 27018:2019"
],
"security_features": [
"Encryption in transit and at rest",
"Single sign-on (SSO) / SAML",
"Multi-factor authentication (MFA)",
"Role-based access control (RBAC)",
"Audit logs and activity monitoring",
"PII/PHI redaction",
"Customizable data retention"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Customizable data retention policies",
"PII/PHI redaction",
"CCPA opt-out support"
],
"data_residency": "",
"customers": [
"CHC SEK",
"Carelinx",
"Aspirion",
"Compass Medical",
"Friday Health Plans",
"Progeny Health",
"Proliance Surgeons",
"Ingenovis Health",
"Royal Flying Doctor Service",
"Shields Health Solutions",
"CareRev",
"Fenway Health"
],
"user_reviews": [
"No contract, good reviews, searchable call transcripts, call flipping from desk phone to mobile app, sms/mms capabilities through mobile app.",
"We've been using Dialpad for about a year and are generally happy with it. The call quality is good though the delay can be a little long.",
"I absolutely hated Dialpad — it simply could not scale with our size and complexity.",
"The system has gone sharply downhill — confusing billing and lack of reliable customer support have been issues.",
"Dialpad's AI transcriptions and meeting recaps are very helpful, but occasional inaccuracies in transcripts can be frustrating.",
"Dropped calls and intermittent call quality have been a recurring problem for some users, especially in larger deployments."
],
"ratings": [
"G2: 4.3–4.4/5 (varies by product and time)",
"Capterra: 4.2/5",
"GetApp: ~4.2/5"
],
"support_channels": [
"email",
"phone",
"live chat",
"ticketing",
"knowledge base/documentation",
"community forums",
"sales demo/contact"
],
"training_options": [
"documentation",
"on-demand webinars",
"live online training",
"Dialpad University (self-paced courses)",
"customer onboarding/implementation support",
"certification (partner programs)"
],
"release_year": "2011",
"integration_partners": [
"Salesforce",
"Zendesk",
"Microsoft Teams",
"Google Workspace (Gmail/Calendar)",
"Slack",
"ServiceNow",
"HubSpot",
"Okta",
"RingCentral (interop/app marketplace)",
"Outlook",
"Workday (via integrations)",
"Zapier",
"Freshdesk",
"Shopify (via APIs)",
"Amazon Connect (interop)"
],
"id": "P0472",
"slug": "dialpad",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/dialpad.json"
}
}