Dialpad

JSON twin: https://www.healthaidb.com/software/dialpad.json

Company Name

Dialpad

Product URL

https://www.dialpad.com

Company URL

https://www.dialpad.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• communication
• care Coordination
• telehealth
• security
• ai Clinical Documentation Integrity
• cloud-based Solutions
• compliance Management
• Clinical
• Administrative
• Collaboration
• Telemedicine
• Ai-powered
• Cloud-based
• Hipaa-compliant

Summary

Dialpad is an AI-powered unified communications platform designed to enhance healthcare communication through secure, HIPAA-compliant features.

Description

Dialpad offers a comprehensive suite of communication tools tailored for healthcare providers, ensuring secure and efficient interactions among medical staff and patients.

Api Available

yes

Certifications

• SOC 2 Type II
• ISO 27001:2013
• ISO 27017:2015
• ISO 27018:2019

Company Founding

2011

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• European Union
• India
• Singapore
• Japan
• South Korea

Compliance

• HIPAA
• GDPR
• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018
• CCPA privacy support

Customers

• Naya Solutions
• CaliKen
• Mental Health Care

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Unified communications (calls, messaging, meetings)
• AI-powered call transcription and recaps
• Real-time coaching and assist (pop-ups, scripts)
• Intelligent routing and IVR
• Telehealth / HD video conferencing
• Digital self-service (appointment scheduling workflows)
• AI sentiment analysis and distress detection
• Patient CSAT and predictive CSAT
• PII/PHI redaction
• Reporting and analytics for agent performance
• Workforce management
• Call recording and audit logs
• Customizable data retention policies
• Contact center AI (agent assist, automated notes)

Id

SW1226

Integration Partners

• Andreessen Horowitz
• Google Ventures
• ICONIQ

Integrations

• Salesforce
• Zendesk
• HubSpot
• Microsoft 365 / Outlook
• Microsoft Teams
• Google Workspace (G Suite)
• Slack
• Zapier
• Theta Lake (archiving)
• Calendar integrations (Google Calendar, Outlook Calendar)

Languages Supported

• English
• French
• German
• Spanish
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Polish
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• SMB

Optional Modules

• Dialpad Support (contact center)
• Dialpad Connect (business communications/phone system)
• Dialpad Sell (sales enablement)
• Contact Center AI add-ons
• Advanced analytics / reporting packs
• Workforce management module

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Standard plan at $15 per user per month; contact vendor for enterprise pricing.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Customizable data retention policies
• PII/PHI redaction
• CCPA opt-out support

Product Code

SW1226

Product Name

Dialpad

Ratings

• 4.4 out of 5 stars on G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• European Union
• India
• Singapore
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• United Arab Emirates
• Saudi Arabia
• Israel
• Turkey
• Russia
• China
• South America

Related Urls

• https://apps.apple.com/us/app/dialpad/id921879637
• https://www.inc.com/profile/dialpad
• https://sp-edge.com/companies/9033
• https://www.t-mobile.com/business/solutions/dialpad
• https://elion.health/products/dialpad

Release Year

2011

Security Features

• Encryption in transit and at rest
• Single sign-on (SSO) / SAML
• Multi-factor authentication (MFA)
• Role-based access control (RBAC)
• Audit logs and activity monitoring
• PII/PHI redaction
• Customizable data retention

Specialties

• General Healthcare
• Telemedicine
• Patient Communication
• Healthcare Administration
• Remote Patient Monitoring
• Healthcare It
• Healthcare Customer Service
• Healthcare Operations
• Healthcare Analytics
• Healthcare Compliance
• Healthcare Security
• Healthcare Collaboration
• Healthcare Communication
• Healthcare Support
• Healthcare Management
• Healthcare Technology
• Healthcare Services
• Healthcare Professionals
• Healthcare Organizations
• Healthcare Teams

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

SaaS — modern browser; Mac app; Windows app; iOS/Android apps; no on-prem DB required

Target Users

• clinicians
• nurses
• patients
• administrative staff
• healthcare providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Great for healthcare companies. We value the real-time visibility into the number of clients waiting on call. This feature allows both management and agents to prioritize and manage call flow efficiently, ensuring that no client is left waiting unnecessarily.
• The transcription feature is incredibly beneficial. It allows us to search through past conversations easily, ensuring that we can refer back to specific details when needed. This not only improves our ability to follow up with clients accurately but also helps in training and quality assurance by providing real examples of client interactions.
• The UI needs an overhaul, a simplification of UI would help agents navigate easier as they occasionally become lost in the platform. Simplification of terminology, and more process wizards could really help deploy the solution to its full extent.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Dialpad",
  "company_name": "Dialpad",
  "product_url": "https://www.dialpad.com",
  "company_url": "https://www.dialpad.com",
  "related_urls": [
    "https://apps.apple.com/us/app/dialpad/id921879637",
    "https://www.inc.com/profile/dialpad",
    "https://sp-edge.com/companies/9033",
    "https://www.t-mobile.com/business/solutions/dialpad",
    "https://elion.health/products/dialpad"
  ],
  "product_code": "SW1226",
  "summary": "Dialpad is an AI-powered unified communications platform designed to enhance healthcare communication through secure, HIPAA-compliant features.",
  "description": "Dialpad offers a comprehensive suite of communication tools tailored for healthcare providers, ensuring secure and efficient interactions among medical staff and patients.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "communication",
    "care Coordination",
    "telehealth",
    "security",
    "ai Clinical Documentation Integrity",
    "cloud-based Solutions",
    "compliance Management",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Collaboration",
    "Telemedicine",
    "Security",
    "Ai-powered",
    "Cloud-based",
    "Hipaa-compliant"
  ],
  "market_segment": [
    "enterprise",
    "SMB"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "administrative staff",
    "healthcare providers"
  ],
  "specialties": [
    "General Healthcare",
    "Telemedicine",
    "Patient Communication",
    "Healthcare Administration",
    "Remote Patient Monitoring",
    "Healthcare It",
    "Healthcare Customer Service",
    "Healthcare Operations",
    "Healthcare Analytics",
    "Healthcare Compliance",
    "Healthcare Security",
    "Healthcare Collaboration",
    "Healthcare Communication",
    "Healthcare Support",
    "Healthcare Management",
    "Healthcare Technology",
    "Healthcare Services",
    "Healthcare Professionals",
    "Healthcare Organizations",
    "Healthcare Teams"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "New Zealand",
    "European Union",
    "India",
    "Singapore",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "United Arab Emirates",
    "Saudi Arabia",
    "Israel",
    "Turkey",
    "Russia",
    "China",
    "South America"
  ],
  "languages_supported": [
    "English",
    "French",
    "German",
    "Spanish",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Polish",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Standard plan at $15 per user per month; contact vendor for enterprise pricing.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "New Zealand",
    "European Union",
    "India",
    "Singapore",
    "Japan",
    "South Korea"
  ],
  "company_founding": "2011",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Unified communications (calls, messaging, meetings)",
    "AI-powered call transcription and recaps",
    "Real-time coaching and assist (pop-ups, scripts)",
    "Intelligent routing and IVR",
    "Telehealth / HD video conferencing",
    "Digital self-service (appointment scheduling workflows)",
    "AI sentiment analysis and distress detection",
    "Patient CSAT and predictive CSAT",
    "PII/PHI redaction",
    "Reporting and analytics for agent performance",
    "Workforce management",
    "Call recording and audit logs",
    "Customizable data retention policies",
    "Contact center AI (agent assist, automated notes)"
  ],
  "optional_modules": [
    "Dialpad Support (contact center)",
    "Dialpad Connect (business communications/phone system)",
    "Dialpad Sell (sales enablement)",
    "Contact Center AI add-ons",
    "Advanced analytics / reporting packs",
    "Workforce management module"
  ],
  "integrations": [
    "Salesforce",
    "Zendesk",
    "HubSpot",
    "Microsoft 365 / Outlook",
    "Microsoft Teams",
    "Google Workspace (G Suite)",
    "Slack",
    "Zapier",
    "Theta Lake (archiving)",
    "Calendar integrations (Google Calendar, Outlook Calendar)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "SaaS — modern browser; Mac app; Windows app; iOS/Android apps; no on-prem DB required",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "CCPA privacy support"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001:2013",
    "ISO 27017:2015",
    "ISO 27018:2019"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Single sign-on (SSO) / SAML",
    "Multi-factor authentication (MFA)",
    "Role-based access control (RBAC)",
    "Audit logs and activity monitoring",
    "PII/PHI redaction",
    "Customizable data retention"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Customizable data retention policies",
    "PII/PHI redaction",
    "CCPA opt-out support"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Naya Solutions",
    "CaliKen",
    "Mental Health Care"
  ],
  "user_reviews": [
    "Great for healthcare companies. We value the real-time visibility into the number of clients waiting on call. This feature allows both management and agents to prioritize and manage call flow efficiently, ensuring that no client is left waiting unnecessarily.",
    "The transcription feature is incredibly beneficial. It allows us to search through past conversations easily, ensuring that we can refer back to specific details when needed. This not only improves our ability to follow up with clients accurately but also helps in training and quality assurance by providing real examples of client interactions.",
    "The UI needs an overhaul, a simplification of UI would help agents navigate easier as they occasionally become lost in the platform. Simplification of terminology, and more process wizards could really help deploy the solution to its full extent."
  ],
  "ratings": [
    "4.4 out of 5 stars on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2011",
  "integration_partners": [
    "Andreessen Horowitz",
    "Google Ventures",
    "ICONIQ"
  ],
  "id": "SW1226",
  "slug": "dialpad",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/dialpad.json"
  }
}