JSON twin: https://www.healthaidb.com/software/dexcare.json
DexCare
DexCare is a real-time care orchestration platform that helps health systems increase patient access and optimize capacity by unifying discovery, matching, scheduling and analytics.
DexCare provides a data-driven platform for health systems that centralizes patient discovery and provider search, enables patient self-scheduling and one-click booking, integrates with EMRs and contact center tools, and uses forecasting and rules-based orchestration to match demand with available capacity across virtual and in-person care.
yes
2021
P0470
2025-09-07
commercial (proprietary)
Pricing available by enterprise quote; contact vendor for tiers, implementation and pilot/trial options.
enterprise_quote
2021
SaaS/cloud-hosted (API-first); mobile SDKs for iOS/Android; no on-prem OS/DB requirements published
product
1.0
{
"company_name": "DexCare",
"company_url": "https://dexcare.com/",
"company_offices": [
"United States"
],
"company_founding": "2021",
"product_url": "https://dexcare.com/",
"categories": [
"patient scheduling",
"care navigation",
"virtual care",
"digital discovery",
"care orchestration",
"analytics",
"patient-facing",
"administrative",
"clinical"
],
"market_segment": [
"enterprise",
"health system"
],
"links": [
"https://dexcare.com/",
"https://dexcare.com/platform/",
"https://dexcare.com/smart-scheduling/",
"https://dexcare.com/resources/",
"https://dexcare.com/wp-content/uploads/2024/01/DexCare-Overview_CORPORATE_09-15-23.pdf",
"https://elion.health/products/dexcare",
"https://www.g2.com/products/dexcare",
"https://www.forbes.com/sites/brucerogers/2024/02/22/derek-streat-creates-dexcare-to-help-everyone-get-digital-healthcare/",
"https://www.prnewswire.com/news-releases/dexcare-announces-20m-in-oversubscribed-series-a-funding-the-providence-spin-out-delivers-first-operating-system-for-digital-care-301252458.html",
"https://appexchange.salesforce.com/appxListingDetail?listingId=034a39b3-f2d7-48c3-a835-217bc6043d7a"
],
"summary": "DexCare is a real-time care orchestration platform that helps health systems increase patient access and optimize capacity by unifying discovery, matching, scheduling and analytics.",
"description": "DexCare provides a data-driven platform for health systems that centralizes patient discovery and provider search, enables patient self-scheduling and one-click booking, integrates with EMRs and contact center tools, and uses forecasting and rules-based orchestration to match demand with available capacity across virtual and in-person care.",
"target_users": [
"health system administrators",
"scheduling teams / access centers",
"call center agents / care coordinators",
"clinicians",
"patients",
"digital front-door teams"
],
"specialties": [
"primary care",
"specialty care",
"urgent care / same-day care",
"virtual care / telehealth",
"behavioral health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Pricing available by enterprise quote; contact vendor for tiers, implementation and pilot/trial options.",
"license": "commercial (proprietary)",
"deployment_model": [
"SaaS",
"cloud-native",
"API-first",
"microservices"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Smart scheduling / timeslot search (Care Direct, Provider Direct)",
"Virtual visits / on-demand telehealth",
"Booking API and programmatic appointment booking",
"Patient intake (white‑labeled) with demographics and insurance collection",
"Care navigation / intelligent routing (NLP, reason-for-visit analyzer)",
"Merchandising / digital storefront for care options",
"Provider data management (PDM)",
"Reporting & analytics / dashboards",
"Demand forecasting and capacity optimization",
"Omni-search / discovery across services and providers",
"Administrative self-service portal (manage clinicians, metadata)",
"Payment collection (SDK support)",
"Identity management and federation / SSO support",
"Mobile SDKs (iOS, Android) and JavaScript SDK",
"Developer REST API / SDK ecosystem",
"Integration adapters for EHRs and third‑party systems",
"Provider matching and intelligent triage",
"Call-center / Salesforce Health Cloud embed integration",
"Logging / audit reporting"
],
"optional_modules": [
"Virtual Delivery (turnkey virtual care module)",
"Smart Scheduling (advanced scheduling/merchandising)",
"Care Navigation (intelligent navigation)",
"Digital Discovery (consumer-facing discovery)",
"Advanced analytics / custom dashboards",
"Health Cloud / Salesforce connector"
],
"integrations": [
"Salesforce Health Cloud",
"EHR systems (integrates with enterprise EHRs / clinical systems)",
"Google Business Profiles (integration feed)",
"Payment processors (third‑party payment gateways)",
"Patient portals (via customer integrations)",
"Call center / contact center embedding"
],
"data_standards": [
"FHIR",
"HL7 v2",
"OAuth 2.0",
"JWT"
],
"api_available": "yes",
"system_requirements": "SaaS/cloud-hosted (API-first); mobile SDKs for iOS/Android; no on-prem OS/DB requirements published",
"compliance": [
"HIPAA",
"CCPA (controls described in privacy policy)"
],
"certifications": [],
"security_features": [
"Encryption in transit & at rest",
"Role-based access control (RBAC)",
"SSO / OAuth2 / SAML support",
"Audit logs",
"JWT-based auth",
"Multi-factor authentication (supported/compatible)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent notices and supplemental privacy notices",
"Data minimization and de-identification practices",
"Opt-out mechanisms (cookies/ads)"
],
"data_residency": "",
"customers": [
"MUSC",
"El Camino Health",
"Kaiser",
"Community Health Network",
"AdventHealth",
"URMC",
"Texas Health",
"SSM Health",
"Providence",
"Piedmont",
"Froedtert",
"Methodist",
"Mass General Brigham"
],
"user_reviews": [],
"ratings": [
"KLAS Spotlight — 100% of customers would choose DexCare again (as reported on dexcare.com)"
],
"support_channels": [
"email",
"contact form",
"sales",
"customer service"
],
"training_options": [
"documentation",
"webinars",
"product briefs / take a tour",
"insights/resources",
"live_online"
],
"release_year": "2021",
"integration_partners": [
"Providence",
"U.S. Department of Veterans Affairs (VA)"
],
"id": "P0470",
"slug": "dexcare",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/dexcare.json"
}
}