cresta

JSON twin: https://www.healthaidb.com/software/cresta.json

Company Name

Cresta

Product URL

https://www.cresta.com/platform-overview

Company URL

https://www.cresta.com/

Categories

Summary

Cresta is an enterprise contact-center AI platform that provides real-time agent assistance, automated AI agents, and conversation intelligence to improve patient support, scheduling, billing, and care coordination.

Description

Cresta offers a unified generative-AI platform for contact centers that supports AI Agents (virtual agents), real-time Agent Assist, conversation intelligence, automated summaries, and coaching to reduce handle time, automate high-volume tasks (scheduling, eligibility, billing), and surface operational insights. The vendor highlights enterprise-grade controls and HIPAA-compliant data handling for healthcare deployments.

Api Available

yes

Certifications

Company Founding

2017

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0425

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and demo; enterprise-tier quotes and custom deployments available.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2017

Security Features

Specialties

—

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Cresta",
  "company_url": "https://www.cresta.com/",
  "company_offices": [
    "United States",
    "Germany",
    "Canada"
  ],
  "company_founding": "2017",
  "product_url": "https://www.cresta.com/platform-overview",
  "categories": [
    "administrative",
    "customer-facing",
    "conversational-intelligence",
    "analytics",
    "conversational-ai",
    "agent-assist"
  ],
  "market_segment": [
    "enterprise"
  ],
  "links": [
    "https://www.cresta.com/",
    "https://www.cresta.com/about-us",
    "https://www.cresta.com/platform-overview",
    "https://www.cresta.com/ai-agent",
    "https://www.cresta.com/trust",
    "https://support.cresta.com/hc/en-us",
    "https://www.g2.com/products/cresta/reviews",
    "https://www.capterra.com/p/202635/Cresta/",
    "https://www.cresta.com/press"
  ],
  "summary": "Cresta is an enterprise contact-center AI platform that provides real-time agent assistance, automated AI agents, and conversation intelligence to improve patient support, scheduling, billing, and care coordination.",
  "description": "Cresta offers a unified generative-AI platform for contact centers that supports AI Agents (virtual agents), real-time Agent Assist, conversation intelligence, automated summaries, and coaching to reduce handle time, automate high-volume tasks (scheduling, eligibility, billing), and surface operational insights. The vendor highlights enterprise-grade controls and HIPAA-compliant data handling for healthcare deployments.",
  "target_users": [
    "contact center agents",
    "patient support staff",
    "care coordinators",
    "billing/eligibility teams",
    "contact center managers",
    "quality/compliance teams",
    "IT/ops administrators"
  ],
  "specialties": [],
  "regions_available": [
    "United States",
    "Germany",
    "Canada"
  ],
  "languages_supported": [
    "English",
    "German"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and demo; enterprise-tier quotes and custom deployments available.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI Agent (conversational agent)",
    "Agent Assist (real-time guidance)",
    "Knowledge Assist (knowledge retrieval from web/PDF/drive)",
    "Conversation Intelligence (analytics and insights)",
    "AI Summaries",
    "Behavioral Guidance",
    "Typing Efficiency / Compose suggestions",
    "Insights & Reporting",
    "Coach (coaching workflows)",
    "Quality Management",
    "AI Analyst (automated analysis)",
    "No-code orchestration engine (build workflows)",
    "Model fine-tuning on customer data",
    "Model testing, simulation and regression testing",
    "Enterprise guardrails and real-time moderation",
    "Real-time telephony/chat integration",
    "Model evaluation and monitoring"
  ],
  "optional_modules": [
    "Fine-tuning and custom model training",
    "No-code orchestration/workflow builder",
    "Conversation Intelligence add-on",
    "Quality Management module",
    "AI Analyst"
  ],
  "integrations": [
    "Five9",
    "Salesforce",
    "Amazon Connect",
    "Nice",
    "Genesys",
    "Avaya",
    "LivePerson",
    "Twilio",
    "Cisco",
    "Siprec",
    "Google Drive",
    "SharePoint",
    "Zendesk",
    "Bloomfire",
    "Shelf",
    "Contentful",
    "Pega",
    "ServiceNow",
    "Microsoft Dynamics 365",
    "HubSpot"
  ],
  "data_standards": [],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "PCI-DSS",
    "ISO 27701",
    "ISO/IEC 42001"
  ],
  "certifications": [
    "ISO 27701",
    "ISO/IEC 42001",
    "PCI-DSS"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO) / SAML",
    "Audit logs / activity logging",
    "Multi-factor authentication (2FA)",
    "Continuous monitoring",
    "Vulnerability scanning and third-party penetration tests"
  ],
  "privacy_features": [
    "Automatic PII redaction",
    "Strict data boundaries between customers",
    "Anonymization and data minimization",
    "Responsible AI governance and model explainability"
  ],
  "data_residency": "",
  "customers": [
    "Mutual of Omaha",
    "Brinks Home"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Five9",
    "AWS Marketplace"
  ],
  "id": "P0425",
  "slug": "cresta",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/cresta.json"
  }
}