JSON twin: https://www.healthaidb.com/software/convin.json
Convin
https://convin.ai/product/contact-center-conversation-intelligence
Convin is an AI-driven conversation intelligence and contact-center platform that automates call recording, transcription, QA, agent coaching and AI voice agents for healthcare contact centers.
Convin provides an enterprise-grade CX suite including automated QA, real-time agent/supervisor assist, AI phone-call voicebots, a proprietary call-center LLM, mobile app and post-call automation (CRM updates, follow-ups, campaigns). It supports PII masking, zero raw-data retention, AES-256 encryption and compliance claims (HIPAA, SOC2, ISO27001, GDPR/CCPA readiness). Deployments: private cloud and on‑premise.
yes
2011
P0407
2025-09-07
proprietary commercial
Contact vendor for pricing and tiers; demo available via website; no public list prices.
enterprise_quote
2021
product
1.0
{
"company_name": "Convin",
"company_url": "https://convin.ai/",
"company_offices": [
"India"
],
"company_founding": "2011",
"product_url": "https://convin.ai/product/contact-center-conversation-intelligence",
"categories": [
"conversation intelligence",
"AI contact center intelligence",
"call center quality management",
"automated quality management",
"real-time agent assist"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://convin.ai/",
"https://convin.ai/product/contact-center-conversation-intelligence",
"https://convin.ai/convin-trust-center",
"https://convin.ai/hipaa-compliance",
"https://convin.ai/integrations",
"https://convin.ai/pricing",
"https://elion.health/products/convin",
"https://www.g2.com/products/convin-ai/reviews",
"https://www.capterra.com/p/204868/Convin/reviews"
],
"summary": "Convin is an AI-driven conversation intelligence and contact-center platform that automates call recording, transcription, QA, agent coaching and AI voice agents for healthcare contact centers.",
"description": "Convin provides an enterprise-grade CX suite including automated QA, real-time agent/supervisor assist, AI phone-call voicebots, a proprietary call-center LLM, mobile app and post-call automation (CRM updates, follow-ups, campaigns). It supports PII masking, zero raw-data retention, AES-256 encryption and compliance claims (HIPAA, SOC2, ISO27001, GDPR/CCPA readiness). Deployments: private cloud and on‑premise.",
"target_users": [
"contact-center agents",
"customer support teams",
"care coordinators",
"clinical call center staff",
"operations managers",
"quality assurance managers",
"IT/admins",
"patients (self-service via voicebots)"
],
"specialties": [
"patient scheduling & reminders",
"patient support/triage",
"claims & billing follow-up",
"telehealth call handling",
"care coordination",
"appointment confirmation/no-show reduction",
"patient experience/CSAT improvement"
],
"regions_available": [
"India",
"United States",
"United Kingdom",
"Canada",
"Australia",
"Singapore",
"UAE",
"Germany",
"France",
"Brazil"
],
"languages_supported": [
"English",
"Hindi",
"Hinglish",
"multilingual (20+ speech-to-text languages supported)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and tiers; demo available via website; no public list prices.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Call recording across channels",
"Automatic transcription and notes",
"Omnichannel conversation analytics (calls, chats, emails)",
"Keyword/topic detection and action item extraction",
"Searchable call highlights / jump-to-moments",
"Role-based reports and dashboards",
"Automated QA with 100% conversation auditing",
"Real-time agent assist and supervisor assist",
"Automated agent coaching and peer-to-peer coaching",
"Conversation behaviour analysis and trend detection",
"Integrated LMS for agent onboarding and training",
"Custom reporting and digital sales playbook",
"Mobile app for on-the-go access",
"Automated population of CRM call notes"
],
"optional_modules": [
"Convin LLM (customized call-center LLM)",
"AI Phone Calls (enterprise voice bots)",
"Real-time Agent Assist / Supervisor Assist",
"Automated QA module",
"Automated Agent Coaching",
"AI Learning Management System",
"Convin Insights (voice of customer analytics)",
"Convin Mobile App"
],
"integrations": [
"Aircall",
"Amazon Connect",
"Amazon S3",
"Talkdesk",
"Genesys",
"Zoom",
"Google Meet",
"Avaya",
"Asana",
"BigQuery",
"Box",
"Bright Pattern",
"Calendly",
"CallRail",
"Cirrus",
"Cisco Webex",
"Ameyo",
"BlueJeans",
"ADP",
"BambooHR"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"CCPA",
"SOC 2 Type II",
"ISO 27001"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001"
],
"security_features": [
"Encryption (in transit and at rest)",
"SSO/SAML",
"Role-based access control (RBAC)",
"Audit logs",
"2FA",
"Security monitoring (partnered with Astra)"
],
"privacy_features": [
"BAA available (HIPAA support)",
"GDPR readiness",
"CCPA compliance"
],
"data_residency": "",
"customers": [
"HealthifyMe",
"AESL"
],
"user_reviews": [
"My favorite is Convin.ai. I am from India and work here, and I can vouch that it is one of the great in the game.",
"The AI for call transcription is the finest. Infact, the AI suggestions features are easy to implement in calls. I'm able to tackle the challenge with the help ...",
"Easy to use, intuitive design and hassle-free features — makes QA and coaching much faster.",
"Automated QA across 100% of calls saved us a ton of time and helped highlight weak and strong aspects across agents."
],
"ratings": [
"G2: 4.7/5 (based on user reviews on G2)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"knowledge_base"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"learning_management_system"
],
"release_year": "2021",
"integration_partners": [
"Zoom",
"Google Meet",
"Talkdesk",
"Genesys"
],
"id": "P0407",
"slug": "convin",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/convin.json"
}
}