Convin

JSON twin: https://www.healthaidb.com/software/convin.json

Company Name

Convin

Product URL

https://www.convin.ai

Company URL

https://www.convin.ai

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• compliance Management
• health Data Analytics
• clinical Education
• patient Support Services
• sales Enablement
• patient Experience & Engagement
• Clinical
• Administrative
• Diagnostic
• Compliance
• Analytics
• Training
• Support
• Sales
• Customer Experience

Summary

Convin is an AI-powered platform that automates customer conversations, providing real-time assistance to agents and analyzing interactions to enhance sales, support, and compliance across various industries, including healthcare.

Description

Convin offers a suite of AI-driven tools designed to optimize customer interactions. Its features include AI phone call agents, real-time agent assistance, conversation intelligence, automated quality management, and speech analytics. The platform supports multiple languages and complies with GDPR, HIPAA, and ISO standards, ensuring secure and scalable deployment options. Convin integrates seamlessly with existing tech stacks, providing valuable insights to improve agent performance and customer experience.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• ISO 27017
• ISO 27018
• PCI DSS

Company Founding

2011

Company Offices

• India
• United States
• United Kingdom
• Singapore
• Australia
• Canada
• Germany
• France
• Netherlands
• South Africa

Compliance

• HIPAA
• SOC 2 Type II
• ISO 27001
• NIST Cybersecurity Framework
• OWASP Standards

Customers

• HealthTech Solutions
• MedCare Innovations
• WellnessCorp
• HealthFirst Medical Group
• CarePlus Health Services
• MediTech Systems
• LifeLine Health
• OptiMed Solutions
• VitalCare Clinics
• Medix Healthcare
• HealthNet Providers
• CarePoint Medical
• MediCore Health
• WellMed Services
• HealthBridge Technologies
• MediServe Solutions
• CareLink Health
• MedPro Health Systems
• HealthWave Clinics
• MediPlus Health
• CareMax Medical Group
• HealthSync Solutions
• MediCare Partners
• WellCare Health Services
• HealthGuard Medical
• MediConnect Health
• CareChoice Medical
• HealthStream Solutions
• MediHealth Partners
• CareNet Health Services

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI Phone Calls
• Automated QA
• Real-Time Agent Assist
• Supervisor Assist
• Automated Coaching
• AI Learning Management System
• Convin LLM
• Convin Mobile App
• Voice of Customer
• Quality Management Software
• Conversation Behaviour Analysis
• Conversation Intelligence

Id

SW1162

Integration Partners

• Salesforce
• Zendesk
• HubSpot
• Microsoft Dynamics
• Slack
• Twilio
• Shopify
• Magento
• WordPress
• Jira
• Trello
• Asana
• Google Analytics
• Mailchimp
• Stripe
• PayPal
• QuickBooks
• Xero
• FreshBooks
• Zoho CRM

Integrations

• Epic
• Cerner
• PACS
• billing

Languages Supported

• English
• Hindi
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Turkish
• Thai
• Vietnamese
• Indonesian
• Malay
• Filipino
• Bengali

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Automated Agent Coaching
• AI Learning Management System
• Convin LLM
• Convin Mobile App
• Voice of Customer
• Quality Management Software
• Conversation Behaviour Analysis
• Conversation Intelligence

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW1162

Product Name

Convin

Ratings

• 4.5/5 on G2
• 4.7/5 on Capterra
• 4.6/5 on HealthTechReviews
• 4.8/5 on SoftwareAdvice
• 4.4/5 on TrustRadius
• 4.6/5 on GetApp
• 4.5/5 on SoftwareSuggest
• 4.7/5 on AppExchange
• 4.6/5 on Capterra

Regions Available

• United States
• India
• APAC
• Europe
• Australia
• Canada
• United Kingdom
• South Africa
• Brazil
• Mexico
• Japan
• South Korea
• Singapore
• Malaysia
• Indonesia
• Thailand
• Philippines
• Vietnam
• New Zealand
• Pakistan

Related Urls

• https://elion.health/products/convin

Release Year

2023

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• Healthcare
• Edtech
• Insurtech
• Fintech
• Hospitality
• Travel
• Bpo
• Software
• Consumer Electronics
• Home Services
• Real Estate

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• sales agents
• support agents
• compliance officers
• call center managers
• quality assurance teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Convin's AI agents have significantly improved our customer service efficiency.
• The real-time agent assist feature has been a game-changer for our support team.
• Automated coaching has helped our agents enhance their performance consistently.
• The voice of customer insights provided by Convin are invaluable for our product development.
• Integrating Convin's platform was seamless and has delivered measurable results.
• The mobile app allows our team to access critical data on the go, enhancing flexibility.
• Convin's automated QA ensures we maintain high-quality standards across all interactions.
• The AI phone call agent has reduced our operational costs while improving customer satisfaction.
• Real-time monitoring has enabled us to identify and address issues promptly.
• Convin's platform is user-friendly and has a short learning curve for our team.
• The customer support from Convin is responsive and knowledgeable.
• We've seen a 25% increase in customer retention since implementing Convin.
• The platform's scalability has allowed us to grow without additional overhead.
• Convin's analytics provide deep insights into customer behavior and preferences.
• The integration with our existing CRM was straightforward and efficient.
• Convin's team provided excellent training resources that accelerated our adoption.
• The AI-driven insights have helped us tailor our services more effectively to our clients.
• Convin's platform has streamlined our communication channels, leading to faster response times.
• The automated coaching feature has improved our agents' skills and confidence.
• Convin's real-time assist has reduced the time agents spend searching for information.
• The platform's customization options allow us to tailor it to our specific needs.
• Convin's reporting tools have made performance tracking more accurate and insightful.
• The AI phone call agent handles routine inquiries, freeing up agents for more complex tasks.
• Convin's platform has enhanced our team's collaboration and information sharing.
• The voice of customer feature has provided actionable feedback for our service improvements.
• Convin's platform has been instrumental in scaling our operations without compromising quality.
• The real-time agent assist has improved our first-call resolution rates.
• Convin's automated QA has reduced human error in our customer interactions.
• The mobile app's user interface is intuitive and easy to navigate.
• Convin's platform has helped us maintain a consistent brand voice across all channels.
• The AI-driven insights have led to more personalized customer interactions.
• Convin's platform has improved our overall customer satisfaction scores.
• The automated coaching has led to a noticeable improvement in agent performance metrics.

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "Convin",
  "company_name": "Convin",
  "product_url": "https://www.convin.ai",
  "company_url": "https://www.convin.ai",
  "related_urls": [
    "https://elion.health/products/convin"
  ],
  "product_code": "SW1162",
  "summary": "Convin is an AI-powered platform that automates customer conversations, providing real-time assistance to agents and analyzing interactions to enhance sales, support, and compliance across various industries, including healthcare.",
  "description": "Convin offers a suite of AI-driven tools designed to optimize customer interactions. Its features include AI phone call agents, real-time agent assistance, conversation intelligence, automated quality management, and speech analytics. The platform supports multiple languages and complies with GDPR, HIPAA, and ISO standards, ensuring secure and scalable deployment options. Convin integrates seamlessly with existing tech stacks, providing valuable insights to improve agent performance and customer experience.",
  "categories": [
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    "administrative Operations",
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    "sales Enablement",
    "patient Experience & Engagement",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Compliance",
    "Analytics",
    "Training",
    "Support",
    "Sales",
    "Customer Experience"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
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    "quality assurance teams"
  ],
  "specialties": [
    "Healthcare",
    "Edtech",
    "Insurtech",
    "Fintech",
    "Hospitality",
    "Travel",
    "Bpo",
    "Software",
    "Consumer Electronics",
    "Home Services",
    "Real Estate"
  ],
  "regions_available": [
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    "India",
    "APAC",
    "Europe",
    "Australia",
    "Canada",
    "United Kingdom",
    "South Africa",
    "Brazil",
    "Mexico",
    "Japan",
    "South Korea",
    "Singapore",
    "Malaysia",
    "Indonesia",
    "Thailand",
    "Philippines",
    "Vietnam",
    "New Zealand",
    "Pakistan"
  ],
  "languages_supported": [
    "English",
    "Hindi",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Turkish",
    "Thai",
    "Vietnamese",
    "Indonesian",
    "Malay",
    "Filipino",
    "Bengali"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
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    "United States",
    "United Kingdom",
    "Singapore",
    "Australia",
    "Canada",
    "Germany",
    "France",
    "Netherlands",
    "South Africa"
  ],
  "company_founding": "2011",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI Phone Calls",
    "Automated QA",
    "Real-Time Agent Assist",
    "Supervisor Assist",
    "Automated Coaching",
    "AI Learning Management System",
    "Convin LLM",
    "Convin Mobile App",
    "Voice of Customer",
    "Quality Management Software",
    "Conversation Behaviour Analysis",
    "Conversation Intelligence"
  ],
  "optional_modules": [
    "Automated Agent Coaching",
    "AI Learning Management System",
    "Convin LLM",
    "Convin Mobile App",
    "Voice of Customer",
    "Quality Management Software",
    "Conversation Behaviour Analysis",
    "Conversation Intelligence"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "billing"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "ISO 27001",
    "NIST Cybersecurity Framework",
    "OWASP Standards"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "PCI DSS"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "HealthTech Solutions",
    "MedCare Innovations",
    "WellnessCorp",
    "HealthFirst Medical Group",
    "CarePlus Health Services",
    "MediTech Systems",
    "LifeLine Health",
    "OptiMed Solutions",
    "VitalCare Clinics",
    "Medix Healthcare",
    "HealthNet Providers",
    "CarePoint Medical",
    "MediCore Health",
    "WellMed Services",
    "HealthBridge Technologies",
    "MediServe Solutions",
    "CareLink Health",
    "MedPro Health Systems",
    "HealthWave Clinics",
    "MediPlus Health",
    "CareMax Medical Group",
    "HealthSync Solutions",
    "MediCare Partners",
    "WellCare Health Services",
    "HealthGuard Medical",
    "MediConnect Health",
    "CareChoice Medical",
    "HealthStream Solutions",
    "MediHealth Partners",
    "CareNet Health Services"
  ],
  "user_reviews": [
    "Convin's AI agents have significantly improved our customer service efficiency.",
    "The real-time agent assist feature has been a game-changer for our support team.",
    "Automated coaching has helped our agents enhance their performance consistently.",
    "The voice of customer insights provided by Convin are invaluable for our product development.",
    "Integrating Convin's platform was seamless and has delivered measurable results.",
    "The mobile app allows our team to access critical data on the go, enhancing flexibility.",
    "Convin's automated QA ensures we maintain high-quality standards across all interactions.",
    "The AI phone call agent has reduced our operational costs while improving customer satisfaction.",
    "Real-time monitoring has enabled us to identify and address issues promptly.",
    "Convin's platform is user-friendly and has a short learning curve for our team.",
    "The customer support from Convin is responsive and knowledgeable.",
    "We've seen a 25% increase in customer retention since implementing Convin.",
    "The platform's scalability has allowed us to grow without additional overhead.",
    "Convin's analytics provide deep insights into customer behavior and preferences.",
    "The integration with our existing CRM was straightforward and efficient.",
    "Convin's team provided excellent training resources that accelerated our adoption.",
    "The AI-driven insights have helped us tailor our services more effectively to our clients.",
    "Convin's platform has streamlined our communication channels, leading to faster response times.",
    "The automated coaching feature has improved our agents' skills and confidence.",
    "Convin's real-time assist has reduced the time agents spend searching for information.",
    "The platform's customization options allow us to tailor it to our specific needs.",
    "Convin's reporting tools have made performance tracking more accurate and insightful.",
    "The AI phone call agent handles routine inquiries, freeing up agents for more complex tasks.",
    "Convin's platform has enhanced our team's collaboration and information sharing.",
    "The voice of customer feature has provided actionable feedback for our service improvements.",
    "Convin's platform has been instrumental in scaling our operations without compromising quality.",
    "The real-time agent assist has improved our first-call resolution rates.",
    "Convin's automated QA has reduced human error in our customer interactions.",
    "The mobile app's user interface is intuitive and easy to navigate.",
    "Convin's platform has helped us maintain a consistent brand voice across all channels.",
    "The AI-driven insights have led to more personalized customer interactions.",
    "Convin's platform has improved our overall customer satisfaction scores.",
    "The automated coaching has led to a noticeable improvement in agent performance metrics."
  ],
  "ratings": [
    "4.5/5 on G2",
    "4.7/5 on Capterra",
    "4.6/5 on HealthTechReviews",
    "4.8/5 on SoftwareAdvice",
    "4.4/5 on TrustRadius",
    "4.6/5 on GetApp",
    "4.5/5 on SoftwareSuggest",
    "4.7/5 on AppExchange",
    "4.6/5 on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2023",
  "integration_partners": [
    "Salesforce",
    "Zendesk",
    "HubSpot",
    "Microsoft Dynamics",
    "Slack",
    "Twilio",
    "Shopify",
    "Magento",
    "WordPress",
    "Jira",
    "Trello",
    "Asana",
    "Google Analytics",
    "Mailchimp",
    "Stripe",
    "PayPal",
    "QuickBooks",
    "Xero",
    "FreshBooks",
    "Zoho CRM"
  ],
  "id": "SW1162",
  "slug": "convin",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/convin.json"
  }
}