Converge Platform

JSON twin: https://www.healthaidb.com/software/converge-platform.json

Company Name

Amwell

Product URL

https://www.amwell.com/converge

Company URL

https://www.amwell.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• telehealth
• care Coordination
• data Integration
• clinical Workflow Automation
• patient Engagement
• health Data Analytics
• Clinical
• Administrative
• Diagnostic
• Healthcare Integration
• Workflow Management
• Healthcare Analytics

Summary

Amwell's Converge Platform is a comprehensive telehealth solution that integrates virtual, in-person, and automated care to enhance healthcare delivery.

Description

Converge Platform by Amwell offers a unified, scalable, and extensible design to support healthcare organizations in delivering comprehensive care. It integrates with existing workflows, EHRs, patient portals, and consumer experiences, facilitating seamless virtual, automated, and in-person care delivery. The platform's open architecture allows for easy integration with current and future investments, transforming siloed telehealth transactions into connected, informed experiences across various care settings. It has been recognized for its reliability, simplicity, and scalability, with features like fast and reliable video and audio connections, and the ability to upgrade core components over time. Converge has been deployed in over 2,000 hospitals and over 55 health plan partners, covering over 80 million lives. It has also been recognized with awards such as the 2022 North America Customer Value Leadership Award from Frost & Sullivan and the Best New Application in Telehealth by UCSF. Additionally, Converge has been selected by the U.S. Defense Health Agency to power the Digital First initiative for the Military Health System, demonstrating its scalability and flexibility in diverse healthcare environments.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• SOC 2
• PCI DSS

Company Founding

2006

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• New Zealand
• India
• China
• Japan

Compliance

• HIPAA
• HITRUST
• ISO 27001
• PCI DSS
• SOC 2
• GDPR

Customers

Data Residency

US/EU regions

Data Standards

• FHIR

Deployment Model

• SaaS

Features

• Video, phone, and messaging consultations
• AI-powered chatbots and automated workflows
• Integrated Electronic Health Records (EHR)
• Real-time brokerage engine for provider matching
• Click-to-Join video visits with no registration required
• Automated testing and security scans
• Evidence-grade digital forensics system
• FHIR-native architecture for interoperability
• Adaptive bitrate streaming for video quality
• Customizable workflow integration
• Single sign-on (SSO) with OAuth 2.0
• In-browser video via WebRTC
• Secure data storage with Google’s Healthcare API
• Intelligent patient queuing driven by machine learning
• Multi-tiered security architecture
• Redundant data centers with high availability
• Automated network quality assessments
• Real-time captioning and translation services
• Integration with external applications via FHIR APIs
• Hosting in secure, redundant data centers

Id

SW2736

Integration Partners

Integrations

• Epic EHR
• Oracle Cerner EHR
• Google Cloud
• Health Gorilla lab network
• TytoCare devices

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Virtual primary care
• Urgent care
• Scheduled visits
• Provider-to-provider consults
• Behavioral health
• Musculoskeletal care
• Automated care programs
• Patient education during visits
• Lab ordering and results integration
• Third-party application hosting

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2736

Product Name

Converge Platform

Ratings

• 3.5 out of 5 on G2

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• New Zealand
• India
• China
• Japan
• South Korea
• Brazil
• Mexico
• Argentina
• Chile
• Colombia
• South Africa
• Nigeria
• Kenya
• Egypt
• Saudi Arabia

Related Urls

Release Year

""

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Primary Care
• Urgent Care
• Behavioral Health
• Chronic Care Management
• Acute Care
• Post-acute Care
• Musculoskeletal Care
• Telehealth
• Virtual Care
• Healthcare Integration
• Patient Engagement
• Healthcare Analytics
• Care Coordination
• Healthcare Interoperability
• Healthcare Automation
• Healthcare Workflow Management
• Healthcare Data Exchange
• Healthcare Digital Transformation
• Healthcare Innovation
• Healthcare Technology

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

• I like the ease of the platform and the customizations that can be done.
• I wish it would sync with EMRs better. I also would like it to incorporate more data (i.e., Fitbit, glucometers, food diaries) to give a fuller picture of the patient.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Converge Platform",
  "company_name": "Amwell",
  "product_url": "https://www.amwell.com/converge",
  "company_url": "https://www.amwell.com",
  "related_urls": [],
  "product_code": "SW2736",
  "summary": "Amwell's Converge Platform is a comprehensive telehealth solution that integrates virtual, in-person, and automated care to enhance healthcare delivery.",
  "description": "Converge Platform by Amwell offers a unified, scalable, and extensible design to support healthcare organizations in delivering comprehensive care. It integrates with existing workflows, EHRs, patient portals, and consumer experiences, facilitating seamless virtual, automated, and in-person care delivery. The platform's open architecture allows for easy integration with current and future investments, transforming siloed telehealth transactions into connected, informed experiences across various care settings. It has been recognized for its reliability, simplicity, and scalability, with features like fast and reliable video and audio connections, and the ability to upgrade core components over time. Converge has been deployed in over 2,000 hospitals and over 55 health plan partners, covering over 80 million lives. It has also been recognized with awards such as the 2022 North America Customer Value Leadership Award from Frost & Sullivan and the Best New Application in Telehealth by UCSF. Additionally, Converge has been selected by the U.S. Defense Health Agency to power the Digital First initiative for the Military Health System, demonstrating its scalability and flexibility in diverse healthcare environments.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "telehealth",
    "care Coordination",
    "data Integration",
    "clinical Workflow Automation",
    "patient Engagement",
    "health Data Analytics",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Telehealth",
    "Care Coordination",
    "Healthcare Integration",
    "Workflow Management",
    "Patient Engagement",
    "Healthcare Analytics"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Primary Care",
    "Urgent Care",
    "Behavioral Health",
    "Chronic Care Management",
    "Acute Care",
    "Post-acute Care",
    "Musculoskeletal Care",
    "Telehealth",
    "Virtual Care",
    "Healthcare Integration",
    "Patient Engagement",
    "Healthcare Analytics",
    "Care Coordination",
    "Healthcare Interoperability",
    "Healthcare Automation",
    "Healthcare Workflow Management",
    "Healthcare Data Exchange",
    "Healthcare Digital Transformation",
    "Healthcare Innovation",
    "Healthcare Technology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "New Zealand",
    "India",
    "China",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "Argentina",
    "Chile",
    "Colombia",
    "South Africa",
    "Nigeria",
    "Kenya",
    "Egypt",
    "Saudi Arabia"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "New Zealand",
    "India",
    "China",
    "Japan"
  ],
  "company_founding": "2006",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Video, phone, and messaging consultations",
    "AI-powered chatbots and automated workflows",
    "Integrated Electronic Health Records (EHR)",
    "Real-time brokerage engine for provider matching",
    "Click-to-Join video visits with no registration required",
    "Automated testing and security scans",
    "Evidence-grade digital forensics system",
    "FHIR-native architecture for interoperability",
    "Adaptive bitrate streaming for video quality",
    "Customizable workflow integration",
    "Single sign-on (SSO) with OAuth 2.0",
    "In-browser video via WebRTC",
    "Secure data storage with Google’s Healthcare API",
    "Intelligent patient queuing driven by machine learning",
    "Multi-tiered security architecture",
    "Redundant data centers with high availability",
    "Automated network quality assessments",
    "Real-time captioning and translation services",
    "Integration with external applications via FHIR APIs",
    "Hosting in secure, redundant data centers"
  ],
  "optional_modules": [
    "Virtual primary care",
    "Urgent care",
    "Scheduled visits",
    "Provider-to-provider consults",
    "Behavioral health",
    "Musculoskeletal care",
    "Automated care programs",
    "Patient education during visits",
    "Lab ordering and results integration",
    "Third-party application hosting"
  ],
  "integrations": [
    "Epic EHR",
    "Oracle Cerner EHR",
    "Google Cloud",
    "Health Gorilla lab network",
    "TytoCare devices"
  ],
  "data_standards": [
    "FHIR"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITRUST",
    "ISO 27001",
    "PCI DSS",
    "SOC 2",
    "GDPR"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "SOC 2",
    "PCI DSS"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [
    "I like the ease of the platform and the customizations that can be done.",
    "I wish it would sync with EMRs better. I also would like it to incorporate more data (i.e., Fitbit, glucometers, food diaries) to give a fuller picture of the patient."
  ],
  "ratings": [
    "3.5 out of 5 on G2"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "\"\"",
  "integration_partners": [],
  "id": "SW2736",
  "slug": "converge-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/converge-platform.json"
  }
}