JSON twin: https://www.healthaidb.com/software/confido-health.json
Confido Health
AI-powered digital workers that automate patient communication, scheduling, payment collections and EHR data-entry for specialty healthcare practices.
Confido Health provides patient-facing and provider-facing AI agents (voice + text + RPA) that handle inbound/outbound calls, appointment management, payment collections, pre/post-op engagement, care-gap outreach and EHR-integrated data entry to reduce administrative workload and recover revenue. Deployable with prebuilt templates and EHR/IVR integrations, HIPAA/SOC2/ISO-aligned; typical implementation under 30 days.
unknown
2022
P0399
2025-09-07
proprietary (commercial SaaS)
Contact vendor for pricing; demo and free call-analysis offered prior to implementation.
enterprise_quote
2022
product
1.0
{
"company_name": "Confido Health",
"company_url": "https://www.confido.health/",
"company_offices": [
"United States",
"India"
],
"company_founding": "2022",
"product_url": "https://www.confido.health/",
"categories": [
"administrative",
"patient-facing",
"communication",
"AI automation",
"revenue cycle"
],
"market_segment": [
"enterprise",
"smb",
"provider"
],
"links": [
"https://www.confido.health/",
"https://www.confido.health/contact-us",
"https://www.confido.health/privacy-policy",
"https://www.confido.health/terms-and-conditions",
"https://elion.health/products/confido-health",
"https://www.forbes.com/sites/davidprosser/2024/12/19/how-confido-puts-ai-agents-to-work-to-keep-patients-happy/",
"https://www.crunchbase.com/organization/confido-health",
"https://www.linkedin.com/company/confido-health",
"https://tracxn.com/d/companies/confido-health"
],
"summary": "AI-powered digital workers that automate patient communication, scheduling, payment collections and EHR data-entry for specialty healthcare practices.",
"description": "Confido Health provides patient-facing and provider-facing AI agents (voice + text + RPA) that handle inbound/outbound calls, appointment management, payment collections, pre/post-op engagement, care-gap outreach and EHR-integrated data entry to reduce administrative workload and recover revenue. Deployable with prebuilt templates and EHR/IVR integrations, HIPAA/SOC2/ISO-aligned; typical implementation under 30 days.",
"target_users": [
"clinicians",
"nurses",
"medical receptionists",
"practice administrators",
"revenue cycle teams",
"patients"
],
"specialties": [
"surgery (pre/post-op)",
"orthopedics",
"dentistry",
"pain management",
"nephrology",
"chronic care management",
"specialty clinics"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Mandarin",
"Other (20+ languages/accents supported)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demo and free call-analysis offered prior to implementation.",
"license": "proprietary (commercial SaaS)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"IVR/telephony",
"SMS/text"
],
"features": [
"AI-powered digital agents for inbound/outbound calls",
"Appointment scheduling, reschedule and cancellation",
"Payment collections and payment link delivery",
"Pre-op and post-op patient engagement",
"Chronic care outreach",
"Care gap identification and outreach",
"Transitions of care (post-discharge follow-up)",
"TCM (Transitional Care Management) workflows",
"SDOH screening",
"RPA-driven data entry and EHR updates",
"Multilingual support (20+ languages/accents)",
"Call and message transcription and storage",
"Templates and expert-approved workflows for rapid deployment",
"Voicemail handling and simultaneous call handling",
"Real-time monitoring and stored quality-review transcripts"
],
"optional_modules": [
"Custom workflow/template configuration",
"IVR integration",
"EHR-specific deep integration packages"
],
"integrations": [
"eClinicalWorks",
"DrChrono",
"Athenahealth",
"MDLand",
"ModMed",
"Practice Fusion",
"RingCentral",
"Dentrix",
"Allscripts",
"3CX",
"Mango"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2",
"ISO 27001"
],
"certifications": [
"SOC 2",
"ISO 27001"
],
"security_features": [
"Encryption in transit and at rest",
"Audit logs / call transcripts for review",
"Access controls / role-based access"
],
"privacy_features": [
"Call recording and transcript access controls",
"Consent / opt-out options for communications",
"Data retention and deletion processes"
],
"data_residency": "",
"customers": [
"Stemmee Surgery Center",
"Total Pain Solutions",
"Falcon Family Orthodontics",
"Nephrology Group in Dallas",
"Vantage"
],
"user_reviews": [
"Before Confido we would have to call every patient multiple days and multiple times in a row if they were not answering the calls. With Confido that has cut around 5 days worth calling to just 2 days.",
"Confido's solution has completely automated patient interactions for us. Now patients receive information right when they are thinking of reaching out to us.",
"Confido's solution alleviates the burden of shortages of nursing and allied health professional personnel, and allows clinical practices to focus on higher-value work."
],
"ratings": [
"4.8/5.0 — FeaturedCustomers (based on 78 reference ratings)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2022",
"integration_partners": [
"eClinicalWorks",
"DrChrono",
"Athenahealth",
"MDLand",
"ModMed",
"Practice Fusion",
"RingCentral",
"Dentrix",
"Allscripts",
"3CX",
"Mango"
],
"id": "P0399",
"slug": "confido-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/confido-health.json"
}
}