Confido Health

JSON twin: https://www.healthaidb.com/software/confido-health.json

Company Name

Confido Health

Product URL

https://www.confido.health/

Company URL

https://www.confido.health/

Categories

• administrative Operations
• patient Facing
• communication
• ai Clinical Documentation Integrity
• revenue Cycle
• Administrative
• Ai Automation
• Revenue Cycle Management

Summary

Confido Health offers AI-driven automation tools to streamline healthcare operations, reducing staff workload and enhancing patient engagement.

Description

Confido Health provides AI agents that automate tasks such as appointment scheduling, payment collections, pre/post-operative engagement, care gap closure, and care transitions. These agents operate 24/7, handling both inbound and outbound patient communications across voice and text, and integrate seamlessly with existing EHR and IVR systems. The platform aims to alleviate administrative burdens, allowing healthcare providers to focus more on patient care. Founded in 2022, Confido Health has automated over 100,000 hours of manual tasks and recovered millions in lost revenue for healthcare providers. The company is headquartered in New York City, New York, United States, and has a team size of 11-50 employees. It has achieved SOC 2 Type 2, HIPAA, and ISO 27001 security certifications, ensuring compliance with industry standards. The platform is designed to integrate with various EHR and IVR systems, including eClinicalWorks, Athenahealth, and ModMed, facilitating real-time data access and updates. Confido Health's AI agents, including Sara, Ryan, and Lilly, are utilized to automate tasks such as appointment scheduling, payment collections, pre/post-operative engagement, closing care gaps, and managing care transitions. The platform operates 24/7, handling both inbound and outbound patient communication across voice and text, and integrates with common EHR and IVR systems like eClinicalWorks, Athenahealth, and ModMed. The company has raised $3 million in funding and is privately held. Its website is [www.confido.health](https://www.confido.health/).

Api Available

unknown

Certifications

• SOC 2
• ISO 27001

Company Founding

2022

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• ISO 27001

Customers

Data Residency

United States

Data Standards

• FHIR
• HL7 v2
• CDA/CCD
• SMART on FHIR
• IHE

Deployment Model

• SaaS

Features

• AI-powered digital agents for inbound/outbound calls
• Appointment scheduling, rescheduling, and cancellation
• Payment collections and payment link delivery
• Pre-op and post-op patient engagement
• Chronic care outreach
• Care gap identification and outreach
• Transitions of care (post-discharge follow-up)
• Transitional Care Management (TCM) workflows
• Social Determinants of Health (SDOH) screening
• Robotic Process Automation (RPA)-driven data entry and EHR updates
• Multilingual support (20+ languages/accents)
• Call and message transcription and storage
• Templates and expert-approved workflows for rapid deployment
• Voicemail handling and simultaneous call handling
• Real-time monitoring and stored quality-review transcripts

Id

SW1161

Integration Partners

Integrations

• eClinicalWorks
• DrChrono
• Athenahealth
• MDLand
• ModMed
• Practice Fusion
• RingCentral
• Dentrix
• Allscripts
• 3CX
• Mango

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Custom workflow/template configuration
• IVR integration
• EHR-specific deep integration packages

Os Platforms

• Web
• IVR/telephony
• SMS/text

Pricing Details

Contact vendor for pricing information

Pricing Model

custom based on volume

Privacy Features

• Call recording and transcript access controls
• Consent/opt-out options for communications
• Data retention and deletion processes

Product Code

SW1161

Product Name

Confido Health

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/confido-health

Release Year

Security Features

• Encryption in transit and at rest
• Audit logs/call transcripts for review
• Access controls/role-based access

Specialties

• Surgery (pre/post-op)
• Orthopedics
• Dentistry
• Pain Management
• Nephrology
• Chronic Care Management
• Specialty Clinics

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• medical receptionists
• practice administrators
• revenue cycle teams
• patients

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Confido Health",
  "company_name": "Confido Health",
  "product_url": "https://www.confido.health/",
  "company_url": "https://www.confido.health/",
  "related_urls": [
    "https://elion.health/products/confido-health"
  ],
  "product_code": "SW1161",
  "summary": "Confido Health offers AI-driven automation tools to streamline healthcare operations, reducing staff workload and enhancing patient engagement.",
  "description": "Confido Health provides AI agents that automate tasks such as appointment scheduling, payment collections, pre/post-operative engagement, care gap closure, and care transitions. These agents operate 24/7, handling both inbound and outbound patient communications across voice and text, and integrate seamlessly with existing EHR and IVR systems. The platform aims to alleviate administrative burdens, allowing healthcare providers to focus more on patient care. Founded in 2022, Confido Health has automated over 100,000 hours of manual tasks and recovered millions in lost revenue for healthcare providers. The company is headquartered in New York City, New York, United States, and has a team size of 11-50 employees. It has achieved SOC 2 Type 2, HIPAA, and ISO 27001 security certifications, ensuring compliance with industry standards. The platform is designed to integrate with various EHR and IVR systems, including eClinicalWorks, Athenahealth, and ModMed, facilitating real-time data access and updates. Confido Health's AI agents, including Sara, Ryan, and Lilly, are utilized to automate tasks such as appointment scheduling, payment collections, pre/post-operative engagement, closing care gaps, and managing care transitions. The platform operates 24/7, handling both inbound and outbound patient communication across voice and text, and integrates with common EHR and IVR systems like eClinicalWorks, Athenahealth, and ModMed. The company has raised $3 million in funding and is privately held. Its website is [www.confido.health](https://www.confido.health/).",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "communication",
    "ai Clinical Documentation Integrity",
    "administrative Operations",
    "revenue Cycle",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Ai Automation",
    "Revenue Cycle Management"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "medical receptionists",
    "practice administrators",
    "revenue cycle teams",
    "patients"
  ],
  "specialties": [
    "Surgery (pre/post-op)",
    "Orthopedics",
    "Dentistry",
    "Pain Management",
    "Nephrology",
    "Chronic Care Management",
    "Specialty Clinics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "custom based on volume",
  "pricing_details": "Contact vendor for pricing information",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2022",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "IVR/telephony",
    "SMS/text"
  ],
  "features": [
    "AI-powered digital agents for inbound/outbound calls",
    "Appointment scheduling, rescheduling, and cancellation",
    "Payment collections and payment link delivery",
    "Pre-op and post-op patient engagement",
    "Chronic care outreach",
    "Care gap identification and outreach",
    "Transitions of care (post-discharge follow-up)",
    "Transitional Care Management (TCM) workflows",
    "Social Determinants of Health (SDOH) screening",
    "Robotic Process Automation (RPA)-driven data entry and EHR updates",
    "Multilingual support (20+ languages/accents)",
    "Call and message transcription and storage",
    "Templates and expert-approved workflows for rapid deployment",
    "Voicemail handling and simultaneous call handling",
    "Real-time monitoring and stored quality-review transcripts"
  ],
  "optional_modules": [
    "Custom workflow/template configuration",
    "IVR integration",
    "EHR-specific deep integration packages"
  ],
  "integrations": [
    "eClinicalWorks",
    "DrChrono",
    "Athenahealth",
    "MDLand",
    "ModMed",
    "Practice Fusion",
    "RingCentral",
    "Dentrix",
    "Allscripts",
    "3CX",
    "Mango"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "CDA/CCD",
    "SMART on FHIR",
    "IHE"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "SOC 2",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Audit logs/call transcripts for review",
    "Access controls/role-based access"
  ],
  "privacy_features": [
    "Call recording and transcript access controls",
    "Consent/opt-out options for communications",
    "Data retention and deletion processes"
  ],
  "data_residency": "United States",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1161",
  "slug": "confido-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/confido-health.json"
  }
}