JSON twin: https://www.healthaidb.com/software/concord-technologies.json
Concord Technologies
https://concord.net/concord-connect/
Concord Connect is a cloud-first platform that automates secure document exchange, intelligent document processing, and interoperability to streamline healthcare intake and back-office workflows.
Concord Connect provides end-to-end straight-through processing for healthcare documents: secure digital/cloud/on‑premises fax and file transfer, AI-powered classification and data extraction, configurable routing/workflows, and integrations (APIs, HL7/FHIR, EHR connectors) to deliver parsed data into systems of record and reduce manual effort.
yes
1996
P0396
2025-09-07
commercial proprietary
Contact vendor for enterprise pricing and deployment options; custom quotes and demos available.
enterprise_quote
2000
Cloud-hosted SaaS (no public OS/DB specs); on‑prem option available — contact vendor for hardware/OS/DB requirements
product
1.0
{
"company_name": "Concord Technologies",
"company_url": "https://concord.net/",
"company_offices": [
"United States",
"India"
],
"company_founding": "1996",
"product_url": "https://concord.net/concord-connect/",
"categories": [
"intake and referral processing",
"secure document exchange",
"intelligent document processing",
"cloud fax",
"interoperability"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://concord.net/",
"https://concord.net/concord-connect/",
"https://concord.net/concord-cloud-fax/",
"https://concord.net/document-processing-automation/",
"https://concord.net/security-compliance/",
"https://concord.net/technical-support/",
"https://elion.health/products/concord-technologies",
"https://concord.net/concord-technologies-launches-accelerated-document-processing-platform/",
"https://concord.net/about-concord/",
"https://www.linkedin.com/company/concordtechusa/"
],
"summary": "Concord Connect is a cloud-first platform that automates secure document exchange, intelligent document processing, and interoperability to streamline healthcare intake and back-office workflows.",
"description": "Concord Connect provides end-to-end straight-through processing for healthcare documents: secure digital/cloud/on‑premises fax and file transfer, AI-powered classification and data extraction, configurable routing/workflows, and integrations (APIs, HL7/FHIR, EHR connectors) to deliver parsed data into systems of record and reduce manual effort.",
"target_users": [
"health information management staff",
"revenue cycle / billing teams",
"clinical administrators",
"intake and referral coordinators",
"IT/integration teams",
"healthcare payers"
],
"specialties": [
"behavioral health",
"hospital / health system",
"ambulatory care",
"medical imaging workflows",
"payer / insurance operations"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for enterprise pricing and deployment options; custom quotes and demos available.",
"license": "commercial proprietary",
"deployment_model": [
"cloud (SaaS)",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"APIs (server-to-server)",
"Embedded (Salesforce)"
],
"features": [
"Secure document exchange (digital fax, cloud/on-prem/hybrid fax)",
"Secure file transfer",
"Direct Secure Messaging",
"Intelligent document processing (classification, extraction)",
"AI-driven data extraction (Concord Practical AI™)",
"Advanced routing and configurable workflows",
"EHR/system integration and straight-through processing",
"APIs for integration",
"Shared workspaces and collaboration",
"Confidence indicators for AI results",
"Image retention and automatic deletion policies",
"High-availability (99.99% uptime)"
],
"optional_modules": [
"Concord Cloud Fax",
"Concord Hybrid/On-Premises Fax",
"Concord Document Processing (IDP)",
"Concord Secure File Transfer",
"Direct Secure Messaging",
"Salesforce embedded applications"
],
"integrations": [
"Salesforce (embedded apps)",
"EHR connectors (unnamed)",
"Concord APIs / developer portal",
"DirectTrust (Direct Secure Messaging)"
],
"data_standards": [
"HL7 v2",
"FHIR",
"Direct Secure Message (DirectTrust)",
"TLS (for transport encryption)",
"SFTP/secure file transfer",
"SMTP (secure email transport)"
],
"api_available": "yes",
"system_requirements": "Cloud-hosted SaaS (no public OS/DB specs); on‑prem option available — contact vendor for hardware/OS/DB requirements",
"compliance": [
"HIPAA",
"SOC 2 Type II",
"PCI (self-certified)",
"DirectTrust membership"
],
"certifications": [
"SOC 2 Type II",
"DirectTrust (member)",
"PCI self-certified"
],
"security_features": [
"TLS/SSL in transit",
"AES-256 at-rest encryption",
"audit logging of access",
"complex password enforcement",
"datacenter physical security"
],
"privacy_features": [
"HIPAA-supportive controls / BAA offered",
"configurable image retention and automatic deletion",
"data access logging"
],
"data_residency": "",
"customers": [
"Oceans Healthcare",
"Wellmark (Blue Cross/Blue Shield network payer)",
"Seattle Children's",
"North Shore Community Health"
],
"user_reviews": [
"A great product that literally works every time.",
"Overall a good product. I hope to leverage the AI tools as they get better. Good cost savings and simplified management for now.",
"Reliability: Concord Cloud Fax is known for its dependability, ensuring faxes are sent and received without issues, which is crucial for important documents."
],
"ratings": [
"Capterra: 5.0/5 (listed on Capterra)",
"G2: product listed with 133 reviews on G2",
"Gartner: 4/5 (based on Gartner user reviews)",
"TrustRadius: product listed on TrustRadius"
],
"support_channels": [
"phone",
"email",
"ticketing",
"documentation",
"developer portal / community resources",
"implementation support"
],
"training_options": [
"documentation",
"how-to videos",
"webinars",
"live_online",
"onsite",
"implementation support",
"user guides"
],
"release_year": "2000",
"integration_partners": [
"Epic",
"Microsoft / Microsoft 365 (AppSource)",
"Salesforce (AppExchange)",
"HL7/FHIR",
"Concord APIs",
"Embedded applications (Salesforce integration)",
"Microsoft AppSource"
],
"id": "P0396",
"slug": "concord-technologies",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/concord-technologies.json"
}
}