JSON twin: https://www.healthaidb.com/software/comet.json
Innovaccer
Comet is an AI-powered healthcare access center platform (by Innovaccer) that automates scheduling, eligibility checks, referrals and omnichannel patient interactions to boost appointment conversion and agent productivity.
Comet is an AI-first access center solution that provides omnichannel AI agents, copilot assistance for human agents, an integrated agent desktop (Patient360), referral automation, EHR and telephony integrations, analytics dashboards and ROI insights. It supports automated scheduling, eligibility verification, multilingual interactions, complex specialty referral workflows, and bi-directional integrations with major EHRs (Epic, Cerner, Athena). The product is HIPAA-compliant and designed for rapid implementation with prebuilt connectors.
yes
2014
P0379
2025-09-07
commercial/proprietary
Contact vendor for pricing and licensing; enterprise deployment and custom quotes; demo and ROI calculator available.
enterprise_quote
product
1.0
{
"company_name": "Innovaccer",
"company_url": "https://innovaccer.com",
"company_offices": [
"United States",
"India",
"United Arab Emirates"
],
"company_founding": "2014",
"product_url": "https://comethealth.ai/",
"categories": [
"patient-facing",
"patient-facing AI phone calls",
"AI contact center agent assistants",
"access center",
"patient scheduling",
"omnichannel communication"
],
"market_segment": [
"enterprise",
"provider"
],
"links": [
"https://innovaccer.com",
"https://comethealth.ai/",
"https://innovaccer.com/products/access-center",
"https://innovaccer.com/about",
"https://businesswire.com/news/home/20250729872336/innovaccer-launches-comettm-bringing-always-on-omnichannel-ai-agents-to-the-front-line-of-patient-access",
"https://elion.health/products/comet",
"https://www.linkedin.com/showcase/comet-by-innovaccer/"
],
"summary": "Comet is an AI-powered healthcare access center platform (by Innovaccer) that automates scheduling, eligibility checks, referrals and omnichannel patient interactions to boost appointment conversion and agent productivity.",
"description": "Comet is an AI-first access center solution that provides omnichannel AI agents, copilot assistance for human agents, an integrated agent desktop (Patient360), referral automation, EHR and telephony integrations, analytics dashboards and ROI insights. It supports automated scheduling, eligibility verification, multilingual interactions, complex specialty referral workflows, and bi-directional integrations with major EHRs (Epic, Cerner, Athena). The product is HIPAA-compliant and designed for rapid implementation with prebuilt connectors.",
"target_users": [
"call center agents",
"schedulers",
"care coordinators",
"clinical staff",
"health system administrators",
"IT/integration teams",
"patients",
"revenue/operational leaders"
],
"specialties": [
"primary care",
"specialty referrals",
"population health",
"outpatient clinics",
"behavioral health",
"surgical services",
"care coordination"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Portuguese",
"Russian",
"German",
"Chinese",
"Hindi",
"Japanese",
"Korean",
"Haitian Creole"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and licensing; enterprise deployment and custom quotes; demo and ROI calculator available.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Voice (telephony)",
"SMS",
"Chat"
],
"features": [
"Omnichannel AI agents (voice, chat, SMS)",
"Automated scheduling and appointment booking",
"Referral intake automation and referral copilot",
"Agent desktop / unified agent workspace",
"Patient360 / unified patient context",
"Knowledge base and Copilot real-time guidance",
"Eligibility and insurance verification",
"Multilingual support (10+ languages)",
"Smart responses and intent detection",
"Escalation to live agent / warm transfer",
"Analytics dashboards and ROI insights",
"Workforce performance and cost-to-serve analytics",
"Preconfigured workflows and provider matching",
"CTI / telephony integration",
"Automated documentation and task tracking"
],
"optional_modules": [
"Referral Copilot",
"Access Copilot",
"Scheduling Agent",
"Analytics / ROI module"
],
"integrations": [
"Epic (including Cadence, MyChart)",
"Cerner",
"Athenahealth",
"CTI / Telephony providers",
"EHRs (pre-built direct integrations)",
"Scheduling systems",
"Fax / email / webform intake"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"RBAC",
"SSO / SAML",
"Audit logs",
"2FA"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Context persistence for handoffs",
"Data minimization practices"
],
"data_residency": "",
"customers": [
"Franciscan Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "",
"integration_partners": [
"Cisco",
"Cerner",
"Genesys"
],
"id": "P0379",
"slug": "comet",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/comet.json"
}
}