JSON twin: https://www.healthaidb.com/software/collectly-billie.json
Collectly
https://www.collectly.co/billie
Billie is Collectly's 24/7 AI-powered patient billing and RCM agent that automates billing inquiries, disputes, payments, payment plans, and insurance updates across voice, chat, text, email, and web.
AI-driven patient financial engagement agent that integrates bidirectionally with EHR/PM and insurance systems to read/write billing data in real time, resolve disputes, process payments, manage payment plans, update patient contact/insurance, provide audit trails and authentication, and operate across multiple channels with HITRUST, SOC 2 Type II and HIPAA compliance.
yes
2017
P0377
2025-09-07
commercial proprietary
Contact vendor for pricing and tiers; demos available; enterprise sales
enterprise_quote
2025
product
1.0
{
"company_name": "Collectly",
"company_url": "https://www.collectly.co",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.collectly.co/billie",
"categories": [
"administrative",
"revenue cycle management",
"patient-facing",
"financial",
"AI-powered"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.collectly.co",
"https://www.collectly.co/billie",
"https://www.collectly.co/security-program-highlights",
"https://www.collectly.co/blog/collectly-achieves-hitrust-i1-certification",
"https://www.collectly.co/blog/collectly-series-a-29m-funding",
"https://elion.health/products/collectly-billie",
"https://www.capterra.com/p/174375/Collectly/",
"https://www.prnewswire.com/news-releases/collectly-launches-billie--first-ai-voice-agent-built-to-transform-patient-billing--rcm-302484500.html",
"https://marketplace.athenahealth.com/product/collectly",
"https://app.collectly.co/login"
],
"summary": "Billie is Collectly's 24/7 AI-powered patient billing and RCM agent that automates billing inquiries, disputes, payments, payment plans, and insurance updates across voice, chat, text, email, and web.",
"description": "AI-driven patient financial engagement agent that integrates bidirectionally with EHR/PM and insurance systems to read/write billing data in real time, resolve disputes, process payments, manage payment plans, update patient contact/insurance, provide audit trails and authentication, and operate across multiple channels with HITRUST, SOC 2 Type II and HIPAA compliance.",
"target_users": [
"revenue cycle teams",
"billing/collections staff",
"practice administrators",
"patients",
"health system finance teams",
"digital health providers",
"call center agents"
],
"specialties": [
"revenue cycle management",
"patient billing",
"patient financial engagement",
"post-service collections",
"patient-facing AI phone calls",
"RCM automation"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Other (250+ languages supported)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and tiers; demos available; enterprise sales",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Voice (IVR)",
"SMS/Text",
"Email",
"Webchat"
],
"features": [
"24/7 AI billing agent (voice, chat, text, email, web)",
"Real-time bi-directional EHR/PM read/write",
"Answer billing questions with contextual EHR/PM data",
"Manage and resolve disputes",
"Take payments (self-serve / payment capture)",
"Manage payment plans and subscriptions",
"Update patient contact and insurance info via API",
"Multilingual support (250+ languages)",
"Full audit trail and interaction logging",
"Authentication and access control / identity verification",
"Rep-level activity and performance insights",
"Escalation to staff workflows"
],
"optional_modules": [
"Voice (IVR) channel",
"Text/SMS channel",
"Webchat/channel customization",
"Advanced analytics / rep insights",
"Payment plan automation"
],
"integrations": [
"AdvancedMD",
"Allscripts/Veradigm",
"Athenahealth",
"Cerner",
"Epic",
"eClinicalWorks",
"Elation Health",
"Kareo",
"Meditech",
"NextGen",
"Nextech",
"Practice Velocity",
"Clear integration with practice management systems / EHRs (via API)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST",
"SOC 2"
],
"certifications": [
"HITRUST (i1)",
"SOC 2 (reporting/compliance)"
],
"security_features": [
"Encryption in transit and at rest",
"AWS KMS key management / HSM",
"Third-party penetration testing",
"Static analysis in CI (GitLab)",
"Audit logging / full interaction trail",
"Authentication and access controls"
],
"privacy_features": [
"HIPAA adherence",
"Audit logging for privacy oversight",
"Patient data update / consent-aware workflows"
],
"data_residency": "",
"customers": [
"Wagoner Health",
"United Vein",
"Pyramid Healthcare",
"Ortho Alaska",
"MCR Health",
"Cortica",
"Colorado Kidney Vascular Care",
"Clean Heart",
"AFC",
"Action Urgent Care"
],
"user_reviews": [
"Collectly saves us tens of thousands of dollars every month, allows to collect almost twice more from what we collected before, and prevents thousands of patients to be sent to collection agencies.",
"Implementing Billie AI as our patient support agent has been a game-changer. With ongoing staffing challenges, having Billie available 24/7, even through voice, has brought stability to our team and ensured patients still get the help they need instantly."
],
"ratings": [
"FeaturedCustomers: 4.8/5.0 (based on 856 ratings)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "2025",
"integration_partners": [
"AdvancedMD",
"Allscripts/Veradigm",
"Athenahealth",
"Cerner",
"CentralReach",
"Compulink",
"CureMD",
"CareLogic",
"CPSI",
"DrChrono",
"eClinicalWorks",
"Elation Health",
"Epic",
"Experity",
"Imagine Software",
"Kareo",
"Meditech",
"Medhost",
"ModMed",
"NextGen"
],
"id": "P0377",
"slug": "collectly-billie",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/collectly-billie.json"
}
}