Clinical Communication Collaboration

JSON twin: https://www.healthaidb.com/software/clinical-communication-collaboration.json

Company Name

PerfectServe

Product URL

https://www.perfectserve.com/clinical-communication-collaboration/

Company URL

https://www.perfectserve.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• communication
• care Coordination
• clinical Workflow Automation
• data Integration
• security
• cloud-based Solutions
• emergency Care
• Clinical
• Administrative
• Collaboration
• Workflow Management
• Integration
• Cloud-based
• Emergency Alerting

Summary

PerfectServe's Clinical Communication Collaboration platform streamlines healthcare communication by connecting care teams through secure messaging, voice, and video calls, enhancing workflow efficiency and patient care.

Description

PerfectServe's Clinical Communication Collaboration platform offers a unified communication solution for healthcare organizations, integrating secure messaging, voice, and video calls to improve care team coordination and patient outcomes. It features Dynamic Intelligent Routing® to ensure timely delivery of messages, integrates with EHRs for patient-centric communication, and provides tools for managing on-call schedules and emergency alerts. The platform is HIPAA-compliant, SOC 2 certified, and recognized as a 'Cybersecurity Transparent' pioneer by Censinet and KLAS. It is cloud-based, reducing IT burden, and integrates with various systems, including EHRs, scheduling, nurse call, middleware, LIS, DECT phones, and operator consoles. The platform is available in the United States and supports English language. Pricing details are not publicly disclosed; interested parties are encouraged to contact the vendor for more information. The company was founded in 2000 and has offices in the United States.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2000

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• HITECH
• GDPR
• ISO 27001

Customers

• Premier Surgical Associates
• Wellstar Health System
• Balboa Nephrology Medical Group
• MemorialCare
• Elion Health
• Seer Medical
• Oneview Care Experience Platform
• ActiveTRACK
• GetWell inpatient
• Connexall
• Holvan
• GetWellNetwork, Inc.

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Secure messaging
• Provider and staff scheduling
• Modern operator console
• Patient and family communication
• Advanced routing with Dynamic Intelligent Routing®
• Embedded messaging within EHRs
• Automated handling of routine inquiries
• Unified clinical directory
• Integration with nurse call systems
• Customizable communication workflows

Id

SW2014

Integration Partners

• EHRs
• scheduling systems
• nurse call solutions

Integrations

• Epic
• Cerner
• Meditech
• Allscripts
• McKesson
• Amtelco
• Rauland Responder
• Five9
• Lightning Bolt Scheduling

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Medical Answering Service
• Healthcare Operator Console

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

enterprise_quote

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2014

Product Name

Clinical Communication Collaboration

Ratings

• 4.9/5 (G2)
• 3.5/5 (G2)
• 4.0/5 (Capterra)
• 4.5/5 (G2)
• 4.0/5 (G2)

Regions Available

• United States

Related Urls

• https://elion.health/products/perfectserve-clinical-communication-collaboration

Release Year

2000

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Hospital And Health System Management
• Nurse Communication
• Provider Scheduling
• Patient Engagement
• Emergency Response
• Clinical Workflow Integration
• Healthcare It
• Cybersecurity
• Cloud Computing

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• IT staff
• operations staff

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• I love that I am able to text physicians/nurses rather than having to call their service and wait for a callback. I can tell when they have read the message. Another plus is that you can add photos (such as x-ray images) into your message.
• This product is something my office and hospital rely on for paging. I truly use it everyday and it helps with communication amongst medical personnel.
• The integrations that allow my medical clients to go beyond texting while staying in compliance with HIPAA and other medical data regulations are fantastic. The user interface and experience is much more updated than a lot of healthcare communication software we see.
• I have not yet been able to figure out how to forward a single text message to a different physician that's necessitating that I write a completely new message if I need to consult in a second physician for the same patient.
• This software has a ton of potential to be a truly assistive solution, but continues to fall short of the mark.
• This software isn't so comprehensive as to remove a layer of communication frustration - it only adds to all the alarms, devices, and other infrastructure our practitioners (especially nurses) already have to deal with. We've given direct feedback to PerfectServe over the years that has yet to be integrated.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Clinical Communication Collaboration",
  "company_name": "PerfectServe",
  "product_url": "https://www.perfectserve.com/clinical-communication-collaboration/",
  "company_url": "https://www.perfectserve.com",
  "related_urls": [
    "https://elion.health/products/perfectserve-clinical-communication-collaboration"
  ],
  "product_code": "SW2014",
  "summary": "PerfectServe's Clinical Communication Collaboration platform streamlines healthcare communication by connecting care teams through secure messaging, voice, and video calls, enhancing workflow efficiency and patient care.",
  "description": "PerfectServe's Clinical Communication Collaboration platform offers a unified communication solution for healthcare organizations, integrating secure messaging, voice, and video calls to improve care team coordination and patient outcomes. It features Dynamic Intelligent Routing® to ensure timely delivery of messages, integrates with EHRs for patient-centric communication, and provides tools for managing on-call schedules and emergency alerts. The platform is HIPAA-compliant, SOC 2 certified, and recognized as a 'Cybersecurity Transparent' pioneer by Censinet and KLAS. It is cloud-based, reducing IT burden, and integrates with various systems, including EHRs, scheduling, nurse call, middleware, LIS, DECT phones, and operator consoles. The platform is available in the United States and supports English language. Pricing details are not publicly disclosed; interested parties are encouraged to contact the vendor for more information. The company was founded in 2000 and has offices in the United States.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "communication",
    "care Coordination",
    "clinical Workflow Automation",
    "data Integration",
    "security",
    "cloud-based Solutions",
    "emergency Care",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Collaboration",
    "Workflow Management",
    "Integration",
    "Security",
    "Cloud-based",
    "Emergency Alerting"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "IT staff",
    "operations staff"
  ],
  "specialties": [
    "General Healthcare",
    "Hospital And Health System Management",
    "Nurse Communication",
    "Provider Scheduling",
    "Patient Engagement",
    "Emergency Response",
    "Clinical Workflow Integration",
    "Healthcare It",
    "Cybersecurity",
    "Cloud Computing"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2000",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Secure messaging",
    "Provider and staff scheduling",
    "Modern operator console",
    "Patient and family communication",
    "Advanced routing with Dynamic Intelligent Routing®",
    "Embedded messaging within EHRs",
    "Automated handling of routine inquiries",
    "Unified clinical directory",
    "Integration with nurse call systems",
    "Customizable communication workflows"
  ],
  "optional_modules": [
    "Medical Answering Service",
    "Healthcare Operator Console"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Meditech",
    "Allscripts",
    "McKesson",
    "Amtelco",
    "Rauland Responder",
    "Five9",
    "Lightning Bolt Scheduling"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "HITECH",
    "GDPR",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Premier Surgical Associates",
    "Wellstar Health System",
    "Balboa Nephrology Medical Group",
    "MemorialCare",
    "Elion Health",
    "Seer Medical",
    "Oneview Care Experience Platform",
    "ActiveTRACK",
    "GetWell inpatient",
    "Connexall",
    "Holvan",
    "GetWellNetwork, Inc."
  ],
  "user_reviews": [
    "I love that I am able to text physicians/nurses rather than having to call their service and wait for a callback. I can tell when they have read the message. Another plus is that you can add photos (such as x-ray images) into your message.",
    "This product is something my office and hospital rely on for paging. I truly use it everyday and it helps with communication amongst medical personnel.",
    "The integrations that allow my medical clients to go beyond texting while staying in compliance with HIPAA and other medical data regulations are fantastic. The user interface and experience is much more updated than a lot of healthcare communication software we see.",
    "I have not yet been able to figure out how to forward a single text message to a different physician that's necessitating that I write a completely new message if I need to consult in a second physician for the same patient.",
    "This software has a ton of potential to be a truly assistive solution, but continues to fall short of the mark.",
    "This software isn't so comprehensive as to remove a layer of communication frustration - it only adds to all the alarms, devices, and other infrastructure our practitioners (especially nurses) already have to deal with. We've given direct feedback to PerfectServe over the years that has yet to be integrated."
  ],
  "ratings": [
    "4.9/5 (G2)",
    "3.5/5 (G2)",
    "4.0/5 (Capterra)",
    "4.5/5 (G2)",
    "4.0/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2000",
  "integration_partners": [
    "EHRs",
    "scheduling systems",
    "nurse call solutions"
  ],
  "id": "SW2014",
  "slug": "clinical-communication-collaboration",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/clinical-communication-collaboration.json"
  }
}