Clearstep

JSON twin: https://www.healthaidb.com/software/clearstep.json

Company Name

Clearstep Health

Product URL

https://www.clearstep.health

Company URL

https://www.clearstep.health

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• operational Management
• Clinical
• Administrative
• Diagnostic
• Operational

Summary

Clearstep Health offers AI-driven solutions to enhance patient access and operational efficiency in healthcare settings.

Description

Clearstep Health provides AI-powered healthcare solutions designed to improve patient access and engagement while optimizing care team efficiency. Their Smart Care Routing™ system includes Virtual Triage for symptom checking, Care Navigation for patient engagement, and Capacity Optimization Suite for scheduling and workflow management. These tools aim to guide patients accurately to appropriate care and services, thereby enhancing patient-centric care and operational efficiency for providers.

Api Available

yes

Certifications

• SOC 2 Type II

Company Founding

2018

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2 Type II

Customers

Data Residency

US-hosted / controlled (AWS)

Data Standards

• FHIR
• HL7 v2
• SNOMED CT
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered symptom checker
• Chat-based digital triage
• Voice triage
• Evidence-based clinical protocols
• Configurable care routing
• 24/7 self-service triage
• Appointment booking integration
• White-label branding
• Multilingual support
• Triage summary notes
• Provider & facility mapping
• Analytics & KPI dashboards
• Data capture for patient demographics
• Reduced call center load
• Fast assessment (10–15 follow-up questions)
• Care navigation
• Capacity optimization
• Scheduling integrations
• Advanced analytics/reporting

Id

SW1108

Integration Partners

Integrations

• Athena Health
• eClinicalWorks
• Healow
• Cerner
• Epic
• Healthgrades
• Salesforce
• Kyruus
• Experian
• RedVentures
• Microsoft

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Care Navigation
• Capacity Optimization
• Scheduling integrations
• Advanced analytics/reporting

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1108

Product Name

Clearstep

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/clearstep

Release Year

Security Features

• Encryption in transit and at rest (AWS KMS/HSM)
• Third-party penetration testing
• Static analysis & secret scanning (CodeQL, Dependabot)
• AWS security services used (GuardDuty, Inspector)
• Containerized deployments (managed AWS services)

Specialties

• General Medicine
• Urgent Care
• Telemedicine
• Specialty Care
• Behavioral Health
• Prenatal Care
• Covid-19 Care
• Remote Patient Monitoring
• Preventive Medicine
• Vaccine Administration
• Health Screenings
• Urology
• Orthopedics
• Cardiology
• Neurology
• Dermatology
• Gastroenterology
• Pulmonology
• Rheumatology
• Endocrinology

Support Channels

System Requirements

SaaS hosted on AWS (containerized); no on-prem requirements listed

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Clearstep",
  "company_name": "Clearstep Health",
  "product_url": "https://www.clearstep.health",
  "company_url": "https://www.clearstep.health",
  "related_urls": [
    "https://elion.health/products/clearstep"
  ],
  "product_code": "SW1108",
  "summary": "Clearstep Health offers AI-driven solutions to enhance patient access and operational efficiency in healthcare settings.",
  "description": "Clearstep Health provides AI-powered healthcare solutions designed to improve patient access and engagement while optimizing care team efficiency. Their Smart Care Routing™ system includes Virtual Triage for symptom checking, Care Navigation for patient engagement, and Capacity Optimization Suite for scheduling and workflow management. These tools aim to guide patients accurately to appropriate care and services, thereby enhancing patient-centric care and operational efficiency for providers.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "operational Management",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Operational"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Medicine",
    "Urgent Care",
    "Telemedicine",
    "Specialty Care",
    "Behavioral Health",
    "Prenatal Care",
    "Covid-19 Care",
    "Remote Patient Monitoring",
    "Preventive Medicine",
    "Vaccine Administration",
    "Health Screenings",
    "Urology",
    "Orthopedics",
    "Cardiology",
    "Neurology",
    "Dermatology",
    "Gastroenterology",
    "Pulmonology",
    "Rheumatology",
    "Endocrinology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "AI-powered symptom checker",
    "Chat-based digital triage",
    "Voice triage",
    "Evidence-based clinical protocols",
    "Configurable care routing",
    "24/7 self-service triage",
    "Appointment booking integration",
    "White-label branding",
    "Multilingual support",
    "Triage summary notes",
    "Provider & facility mapping",
    "Analytics & KPI dashboards",
    "Data capture for patient demographics",
    "Reduced call center load",
    "Fast assessment (10–15 follow-up questions)",
    "Care navigation",
    "Capacity optimization",
    "Scheduling integrations",
    "Advanced analytics/reporting"
  ],
  "optional_modules": [
    "Care Navigation",
    "Capacity Optimization",
    "Scheduling integrations",
    "Advanced analytics/reporting"
  ],
  "integrations": [
    "Athena Health",
    "eClinicalWorks",
    "Healow",
    "Cerner",
    "Epic",
    "Healthgrades",
    "Salesforce",
    "Kyruus",
    "Experian",
    "RedVentures",
    "Microsoft"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "SNOMED CT",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "SaaS hosted on AWS (containerized); no on-prem requirements listed",
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2 Type II"
  ],
  "certifications": [
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption in transit and at rest (AWS KMS/HSM)",
    "Third-party penetration testing",
    "Static analysis & secret scanning (CodeQL, Dependabot)",
    "AWS security services used (GuardDuty, Inspector)",
    "Containerized deployments (managed AWS services)"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-hosted / controlled (AWS)",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW1108",
  "slug": "clearstep",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/clearstep.json"
  }
}