JSON twin: https://www.healthaidb.com/software/clearstep.json
Clearstep
https://www.clearstep.health/smart-access-virtual-triage
Clearstep is an AI‑driven digital self‑triage and patient navigation platform that provides symptom checking, virtual triage, care routing and scheduling for health systems and payers.
Clearstep delivers conversational AI healthcare assistants (chat + voice) for virtual triage, care navigation and capacity optimization. The platform uses clinically validated triage content and AI to guide patients to the appropriate level and site of care, automate common patient requests, integrate with EHR/scheduling systems, and provide analytics to optimize access and operational efficiency.
yes
2018
US-hosted / controlled (AWS)
P0354
2025-09-07
commercial proprietary
Contact vendor for pricing and demo; enterprise contracts and custom deployments (trial/demo available on request).
enterprise_quote
SaaS hosted on AWS (containerized); no on-prem requirements listed
product
1.0
{
"company_name": "Clearstep",
"company_url": "https://www.clearstep.health/",
"company_offices": [
"United States"
],
"company_founding": "2018",
"product_url": "https://www.clearstep.health/smart-access-virtual-triage",
"categories": [
"clinical",
"patient-facing",
"administrative",
"AI symptom checker",
"digital triage",
"care navigation",
"capacity optimization"
],
"market_segment": [
"enterprise",
"health systems"
],
"links": [
"https://www.clearstep.health/",
"https://www.clearstep.health/smart-access-virtual-triage",
"https://www.clearstep.health/triage-symptom-checker",
"https://www.clearstep.health/about",
"https://www.clearstep.health/contact",
"https://www.clearstep.health/security",
"https://elion.health/products/clearstep",
"https://www.linkedin.com/company/clearstep",
"https://www.clearstep.health/newsroom/clearstep-becomes-the-leading-digital-self-triage-choice-for-u-s-health-systems"
],
"summary": "Clearstep is an AI‑driven digital self‑triage and patient navigation platform that provides symptom checking, virtual triage, care routing and scheduling for health systems and payers.",
"description": "Clearstep delivers conversational AI healthcare assistants (chat + voice) for virtual triage, care navigation and capacity optimization. The platform uses clinically validated triage content and AI to guide patients to the appropriate level and site of care, automate common patient requests, integrate with EHR/scheduling systems, and provide analytics to optimize access and operational efficiency.",
"target_users": [
"patients",
"health system administrators",
"call center staff",
"clinicians",
"nurses",
"schedulers",
"payers"
],
"specialties": [
"primary care",
"urgent care",
"emergency triage",
"care navigation",
"telehealth/virtual visits",
"patient intake/scheduling",
"population health outreach"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and demo; enterprise contracts and custom deployments (trial/demo available on request).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS (cloud-hosted, white-label)"
],
"os_platforms": [
"Web",
"Mobile web (iOS/Android browsers)"
],
"features": [
"AI-powered symptom checker (free-text + NLP)",
"Chat-based digital triage",
"Voice triage",
"Evidence-based Schmitt clinical protocols",
"Configurable care routing to ER/urgent care/telehealth/primary & specialty care",
"24/7 self-service triage",
"Appointment booking / real-time scheduling integration",
"White-label branding",
"Multilingual support",
"Triage summary notes for patients and providers",
"Provider & facility mapping",
"Analytics & KPI dashboards",
"Data capture for patient demographics and behavior",
"Reduced call center/nurse triage load",
"Fast assessment (10–15 follow-up questions typical)"
],
"optional_modules": [
"Care Navigation (patient services)",
"Capacity Optimization (scheduling/workflow optimization)",
"Scheduling integrations (deeper EMR scheduling)",
"Advanced analytics/reporting"
],
"integrations": [
"EMR systems (integration for provider/facility data and triage note storage)",
"CRM systems (triage summary storage and escalation)",
"Scheduling systems / appointment availability APIs",
"Call center / nurse triage systems",
"Telehealth platforms"
],
"data_standards": [
"FHIR",
"HL7 v2",
"SNOMED CT",
"ICD-10"
],
"api_available": "yes",
"system_requirements": "SaaS hosted on AWS (containerized); no on-prem requirements listed",
"compliance": [
"HIPAA",
"HITECH"
],
"certifications": [],
"security_features": [
"Encryption in transit and at rest (AWS KMS/HSM)",
"Third-party penetration testing",
"Static analysis & secret scanning (CodeQL, Dependabot)",
"AWS security services used (GuardDuty, Inspector)",
"Containerized deployments (managed AWS services)"
],
"privacy_features": "",
"data_residency": "US-hosted / controlled (AWS)",
"customers": [],
"user_reviews": [
"i use clearstep cuz i'm also in ED recovery. no numbers on the scale, just gets sent straight to my dietician.",
"It helps to use things like the Recovery Record app, and the Blind Weight Scale or ClearStep scale to be able to check-in with clients when your not in session."
],
"ratings": [],
"support_channels": [],
"training_options": [],
"release_year": "",
"integration_partners": [],
"id": "P0354",
"slug": "clearstep",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/clearstep.json"
}
}