JSON twin: https://www.healthaidb.com/software/cipherhealth.json
CipherHealth
https://cipherhealth.com/patient-facing-os/
CipherHealth is a patient engagement platform (Patient-Facing Operating System) that automates outreach, digital rounding, and care workflows to improve patient experience, operational efficiency, and clinical outcomes.
CipherHealth provides a unified patient engagement platform that delivers automated outreach (voice, SMS, web), clinical rounding tools, self-service workflows, real‑time analytics, and EHR integrations to standardize patient-facing workflows, escalate issues, and drive quality and operational improvements. The vendor emphasizes HITRUST, SOC 2, and HIPAA compliance and integration with major health IT systems (e.g., Epic, Cerner, Meditech).
yes
2009
P0339
2025-09-07
proprietary commercial
Contact vendor for pricing; demo and implementation details available via sales.
enterprise_quote
2009
product
1.0
{
"company_name": "CipherHealth",
"company_url": "https://cipherhealth.com",
"company_offices": [
"United States"
],
"company_founding": "2009",
"product_url": "https://cipherhealth.com/patient-facing-os/",
"categories": [
"patient-facing",
"patient engagement",
"clinical communication",
"digital rounding",
"outreach",
"population health",
"administrative"
],
"market_segment": [
"enterprise",
"health system"
],
"links": [
"https://cipherhealth.com",
"https://cipherhealth.com/about/",
"https://cipherhealth.com/patient-facing-os/",
"https://cipherhealth.com/rounds/",
"https://cipherhealth.com/outreach/",
"https://cipherhealth.com/self-service/",
"https://cipherhealth.com/data-privacy/",
"https://cipherhealth.com/leadership/",
"https://www.g2.com/products/cipherhealth/reviews",
"https://www.capterra.com/p/181386/CipherHealth/"
],
"summary": "CipherHealth is a patient engagement platform (Patient-Facing Operating System) that automates outreach, digital rounding, and care workflows to improve patient experience, operational efficiency, and clinical outcomes.",
"description": "CipherHealth provides a unified patient engagement platform that delivers automated outreach (voice, SMS, web), clinical rounding tools, self-service workflows, real‑time analytics, and EHR integrations to standardize patient-facing workflows, escalate issues, and drive quality and operational improvements. The vendor emphasizes HITRUST, SOC 2, and HIPAA compliance and integration with major health IT systems (e.g., Epic, Cerner, Meditech).",
"target_users": [
"patients",
"clinicians",
"nurses",
"care managers",
"patient experience teams",
"quality & safety teams",
"population health teams",
"health system administrators"
],
"specialties": [
"patient engagement",
"care transitions",
"population health",
"nursing workflow",
"patient experience",
"quality and safety",
"readmissions reduction",
"CAHPS improvement"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demo and implementation details available via sales.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Clinically-backed configurable patient-facing workflows",
"Pre-visit preparation and appointment reminders",
"Inpatient and outpatient rounding workflows",
"Automated outreach (multi-channel: text/phone/email)",
"Self-service check-in and digital interactions",
"Real-time data & analytics / dashboards",
"Escalation and risk/issue routing",
"Patient education and video-guided content",
"Follow-up monitoring and longitudinal tracking",
"EHR flowsheet writeback / flowsheet integration",
"EHR activation gateway (patient portal activation)",
"Message deliverability and linked messaging",
"Workflow orchestration / automation",
"Reporting and engagement analytics",
"One-to-many integrations (ticketing, recognition, facilities)"
],
"optional_modules": [
"CipherOutreach",
"CipherRounds",
"Self Service",
"EHR Flowsheet Integration",
"EHR Activation Gateway",
"Enhanced Appointment Reminders"
],
"integrations": [
"Epic",
"Cerner",
"Meditech",
"Snowflake",
"ServiceNow",
"Elsevier",
"Achievers",
"Medallia",
"Employee recognition systems",
"Ticketing systems",
"Risk & safety systems",
"Facilities management systems",
"85+ EHR platforms (generic reference)"
],
"data_standards": [
"HL7 v2",
"FHIR"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA / HITECH",
"HITRUST CSF",
"SOC 2"
],
"certifications": [
"HITRUST CSF (r2)",
"SOC 2 (attestation)"
],
"security_features": [
"Encryption (at rest/in transit)",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"HIPAA-aligned privacy policies"
],
"data_residency": "",
"customers": [
"Henry Ford Health",
"Mayo Clinic",
"Akron Children's",
"Sentara",
"Prisma Health",
"Banner Health",
"Penn Medicine",
"Lenox Hill",
"Inova",
"Eskenazi Health",
"Norton Healthcare",
"UCSF",
"Advocate Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"phone",
"support_portal",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"video_resources",
"onboarding_support"
],
"release_year": "2009",
"integration_partners": [
"Epic",
"Meditech",
"Snowflake",
"ServiceNow",
"Octanner",
"Elsevier",
"Cerner",
"Achievers",
"Medallia"
],
"id": "P0339",
"slug": "cipherhealth",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/cipherhealth.json"
}
}