Cheers

JSON twin: https://www.healthaidb.com/software/cheers.json

Company Name

Epic

Product URL

https://www.epic.com/software/cheers/

Company URL

https://www.epic.com

Categories

• administrative Operations
• patient Facing
• communication
• patient Engagement
• care Coordination
• Administrative
• Engagement

Summary

Cheers is Epic Systems' CRM platform designed to enhance patient engagement and streamline communication within healthcare organizations.

Description

Cheers integrates with Epic's electronic health record system to provide tools for patient outreach, appointment scheduling, care coordination, and personalized communication, aiming to improve patient outcomes and satisfaction.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

1979

Company Offices

• United States
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Norway
• Denmark
• Finland
• Sweden

Compliance

• HIPAA

Customers

• Community Health Network

Data Residency

United States, Canada, United Kingdom, Australia, Other regions where Epic is deployed

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• on_prem
• hosted

Features

• Patient/consumer record consolidation for personalized outreach
• Automated outreach campaigns (email, text, phone)
• Campaign prioritization and dynamic population sizing
• Engagement tracking (opens, clicks) and outcome tracking (appointments scheduled/completed)
• Call management / call center screen pops and context
• Provider Finder (locate providers and availability)
• Lead capture from web forms and follow-up automation
• Routing and workqueue management for requests
• Analytics and reporting on campaign effectiveness and outcomes
• Integration with MyChart for patient activation and engagement

Id

SW1303

Integration Partners

• Salesforce Health Cloud

Integrations

• Epic EHR modules (Hyperspace, Hyperdrive, Cadence)
• MyChart
• Epic Provider Finder
• Webex Contact Center
• Five9
• Talkdesk
• Genesys (CTI connectors)

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Norwegian
• Danish
• Finnish
• Swedish
• Portuguese
• Chinese
• Japanese
• Korean
• Hindi
• Arabic
• Russian
• Turkish
• Thai
• Vietnamese

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Cheers – Call Management
• Cheers for Health Plans

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available via Epic (organization-level)
• Consent and outreach controls tied to patient preferences (via Epic/MyChart)

Product Code

SW1303

Product Name

Cheers

Ratings

• 5.0 - GummySearch
• 4.0 - GummySearch

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Norway
• Denmark
• Finland
• Sweden
• New Zealand
• Singapore
• South Korea
• Japan
• China
• India
• Brazil
• Mexico
• South Africa

Related Urls

• https://elion.health/products/epic-cheers

Release Year

2020

Security Features

• Role-based access control (RBAC)
• Audit logging
• Single sign-on (SSO) support

Specialties

• General Medicine
• Specialty Care
• Preventive Care
• Surgical Services
• Pediatrics
• Geriatrics
• Obstetrics And Gynecology
• Orthopedics
• Cardiology
• Neurology
• Oncology
• Endocrinology
• Pulmonology
• Gastroenterology
• Rheumatology
• Hematology
• Infectious Diseases
• Dermatology
• Psychiatry
• Urology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Requires Epic environment / UserWeb access for implementation and documentation

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• I got an Epic order analyst role
• I have never seen a bill for any of my Dean therapy or psychiatry visits. Our insurance is the bomb.
• I would suggest Maxicare for your mom. By my experience, the coverage for consultations and tests is better than others.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Cheers",
  "company_name": "Epic",
  "product_url": "https://www.epic.com/software/cheers/",
  "company_url": "https://www.epic.com",
  "related_urls": [
    "https://elion.health/products/epic-cheers"
  ],
  "product_code": "SW1303",
  "summary": "Cheers is Epic Systems' CRM platform designed to enhance patient engagement and streamline communication within healthcare organizations.",
  "description": "Cheers integrates with Epic's electronic health record system to provide tools for patient outreach, appointment scheduling, care coordination, and personalized communication, aiming to improve patient outcomes and satisfaction.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "communication",
    "patient Engagement",
    "care Coordination",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Engagement",
    "Care Coordination"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "General Medicine",
    "Specialty Care",
    "Preventive Care",
    "Surgical Services",
    "Pediatrics",
    "Geriatrics",
    "Obstetrics And Gynecology",
    "Orthopedics",
    "Cardiology",
    "Neurology",
    "Oncology",
    "Endocrinology",
    "Pulmonology",
    "Gastroenterology",
    "Rheumatology",
    "Hematology",
    "Infectious Diseases",
    "Dermatology",
    "Psychiatry",
    "Urology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Norway",
    "Denmark",
    "Finland",
    "Sweden",
    "New Zealand",
    "Singapore",
    "South Korea",
    "Japan",
    "China",
    "India",
    "Brazil",
    "Mexico",
    "South Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Norwegian",
    "Danish",
    "Finnish",
    "Swedish",
    "Portuguese",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Arabic",
    "Russian",
    "Turkish",
    "Thai",
    "Vietnamese"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Norway",
    "Denmark",
    "Finland",
    "Sweden"
  ],
  "company_founding": "1979",
  "deployment_model": [
    "on_prem",
    "hosted"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Patient/consumer record consolidation for personalized outreach",
    "Automated outreach campaigns (email, text, phone)",
    "Campaign prioritization and dynamic population sizing",
    "Engagement tracking (opens, clicks) and outcome tracking (appointments scheduled/completed)",
    "Call management / call center screen pops and context",
    "Provider Finder (locate providers and availability)",
    "Lead capture from web forms and follow-up automation",
    "Routing and workqueue management for requests",
    "Analytics and reporting on campaign effectiveness and outcomes",
    "Integration with MyChart for patient activation and engagement"
  ],
  "optional_modules": [
    "Cheers – Call Management",
    "Cheers for Health Plans"
  ],
  "integrations": [
    "Epic EHR modules (Hyperspace, Hyperdrive, Cadence)",
    "MyChart",
    "Epic Provider Finder",
    "Webex Contact Center",
    "Five9",
    "Talkdesk",
    "Genesys (CTI connectors)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "Requires Epic environment / UserWeb access for implementation and documentation",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Role-based access control (RBAC)",
    "Audit logging",
    "Single sign-on (SSO) support"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available via Epic (organization-level)",
    "Consent and outreach controls tied to patient preferences (via Epic/MyChart)"
  ],
  "data_residency": "United States, Canada, United Kingdom, Australia, Other regions where Epic is deployed",
  "customers": [
    "Community Health Network"
  ],
  "user_reviews": [
    "I got an Epic order analyst role",
    "I have never seen a bill for any of my Dean therapy or psychiatry visits. Our insurance is the bomb.",
    "I would suggest Maxicare for your mom. By my experience, the coverage for consultations and tests is better than others."
  ],
  "ratings": [
    "5.0 - GummySearch",
    "4.0 - GummySearch"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Salesforce Health Cloud"
  ],
  "id": "SW1303",
  "slug": "cheers",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/cheers.json"
  }
}