JSON twin: https://www.healthaidb.com/software/chartspan-ccm.json
ChartSpan
https://www.chartspan.com/chronic-care-management/
ChartSpan CCM is a full-service chronic care management program that provides outsourced care teams, 24/7 nurse access, EHR-integrated care plans, and billing support to help practices manage Medicare patients with multiple chronic conditions.
ChartSpan delivers a turnkey, proprietary CCM service (with supporting software) that handles patient identification and enrollment, monthly patient outreach, comprehensive care-plan documentation in the practice EHR, medication refill and appointment support, social determinants screening, quality improvement/MIPS support, and billing via its RapidBill technology. Services target primary care, specialty, rural, and FQHC settings and include training, reporting, and long-term record archiving.
unknown
2011
P0337
2025-09-07
commercial proprietary
Contact vendor for pricing and implementation tiers; no public list prices (on-site says talk to an expert).
enterprise_quote
2013
product
1.0
{
"company_name": "ChartSpan",
"company_url": "https://www.chartspan.com/",
"company_offices": [
"United States"
],
"company_founding": "2011",
"product_url": "https://www.chartspan.com/chronic-care-management/",
"categories": [
"chronic care management",
"care coordination",
"preventive care",
"population health",
"annual wellness visits",
"remote patient monitoring enrollment",
"quality improvement"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.chartspan.com/",
"https://www.chartspan.com/chronic-care-management/",
"https://www.chartspan.com/annual-wellness-visits/",
"https://www.chartspan.com/rpm-enrollment/",
"https://www.chartspan.com/who-we-are/",
"https://www.chartspan.com/our-partners/",
"https://www.chartspan.com/faq/",
"https://www.chartspan.com/privacy-policy/",
"https://marketplace.athenahealth.com/product/chartspan",
"https://www.linkedin.com/company/chartspan-medical-technologies/"
],
"summary": "ChartSpan CCM is a full-service chronic care management program that provides outsourced care teams, 24/7 nurse access, EHR-integrated care plans, and billing support to help practices manage Medicare patients with multiple chronic conditions.",
"description": "ChartSpan delivers a turnkey, proprietary CCM service (with supporting software) that handles patient identification and enrollment, monthly patient outreach, comprehensive care-plan documentation in the practice EHR, medication refill and appointment support, social determinants screening, quality improvement/MIPS support, and billing via its RapidBill technology. Services target primary care, specialty, rural, and FQHC settings and include training, reporting, and long-term record archiving.",
"target_users": [
"primary care clinicians",
"specialty clinicians",
"nurses/care managers",
"practice administrators",
"revenue cycle teams",
"health systems",
"FQHCs",
"RHCs",
"Medicare patients"
],
"specialties": [
"primary care",
"rheumatology",
"nephrology",
"urology",
"gastroenterology",
"endocrinology",
"ophthalmology",
"cardiology",
"neurology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and implementation tiers; no public list prices (on-site says talk to an expert).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Tablet"
],
"features": [
"Patient identification and eligibility extraction from EHR",
"Patient outreach & enrollment (consent capture)",
"24/7 nurse-led care line",
"Dedicated clinician/care coordinator per patient",
"Monthly CCM outreach and documentation",
"Comprehensive patient care plans",
"Medication refill assistance and care coordination",
"Social determinants of health support and resource referrals",
"RapidBill™ billing workflow for CCM/AWV claims",
"MIPS and quality improvement support",
"Program onboarding and staff training",
"Quality auditing and call review",
"Patient record archiving (10 years)",
"RPM enrollment services (vendor-agnostic)",
"AWV (Annual Wellness Visit) workflow (RapidAWV™)"
],
"optional_modules": [
"RapidAWV™ Annual Wellness Visit software",
"RapidBill™ billing technology",
"Quality Improvement Services",
"RPM enrollment service"
],
"integrations": [
"EHR integrations (unnamed / practice-specific)",
"RapidBill™ billing workflow (billing systems/workflow)",
"Partner portal / partner network",
"Third-party RPM vendors (enrollment coordination)"
],
"data_standards": [
"ICD-10",
"CMS program requirements",
"HETS (hospital eligibility/notification database)"
],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"CMS compliance (CCM, AWV, RPM workflows)",
"SOC 2 Type II (platforms)"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"SOC 2 Type II certified platforms",
"Recorded calls and quality auditing",
"Access controls / role-based documentation"
],
"privacy_features": [
"Patient consent capture for enrollment",
"HIPAA-compliant operations",
"10-year record archiving for audit"
],
"data_residency": "",
"customers": [
"Inova Health System",
"White River Health",
"Advanced Urology",
"Iowa Hospital Association / ServiShare",
"Arkansas Hospital Association Services",
"VHHA Solutions",
"NHA Services (National Healthcare Associates listing)",
"More than 175 practices, hospitals and health systems (as stated by ChartSpan)"
],
"user_reviews": [
"I don't think it's a scam but I think it's a totally unnecessary, redundant service that ...",
"Has anyone ever worked for Chartspan? They offered me a job but it's remote and i'm a little wary of it.",
"Bottom line is that in my opinion Chart Span is preforming a scam against the elderly by using texting to sign a patient up for their services."
],
"ratings": [
"Glassdoor: 3.1/5 (employee reviews)",
"Athenahealth Marketplace: positive vendor listing / 'By far, one of the best companies to work with' (marketplace listing)",
"ChartSpan (self-reported): Net Promoter Score (NPS) 75.75 (company site - self-reported)"
],
"support_channels": [
"phone",
"email",
"24x7 (nurse-led hotline)",
"client success manager / dedicated account contact",
"live chat / talk-to-an-expert (web lead/contact form)"
],
"training_options": [
"documentation",
"webinars",
"live_online (remote onboarding)",
"onsite training",
"dedicated Client Success Director (ongoing support)"
],
"release_year": "2013",
"integration_partners": [
"i2i Population Health",
"HAPevolve",
"Remote Care Partners",
"Panda Health",
"CHESS Health Solutions",
"Healthmonix",
"VHHA Solutions",
"Iowa Hospital Association / ServiShare",
"Arkansas Hospital Association Services",
"NHA Services"
],
"id": "P0337",
"slug": "chartspan-ccm",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/chartspan-ccm.json"
}
}