centralreach

JSON twin: https://www.healthaidb.com/software/centralreach.json

Company Name

CentralReach

Product URL

https://centralreach.com/products/autism-idd-care-platform/

Company URL

https://centralreach.com/

Categories

Summary

CentralReach is a commercial, subscription-based, HIPAA-compliant autism and IDD care platform that combines ABA-focused EHR, practice management, billing/RCM, analytics, scheduling (AI), assessments, training, and mobile data collection.

Description

CentralReach provides an integrated software and services platform for organizations delivering Applied Behavior Analysis (ABA) and multidisciplinary therapy for autism and related intellectual/developmental disabilities (IDD). Key capabilities include clinical data collection and program books, practice management (intake, scheduling, authorizations), AI-powered scheduling and note-auditing tools, billing and revenue cycle management (including managed billing services), analytics and reporting, assessments and curriculum, learning management/CEU delivery, and mobile apps for RBTs and caregivers. The platform emphasizes audit-readiness, HIPAA and SOC2 security, interoperability via partners and APIs, and workforce enablement (training and test prep).

Api Available

yes

Certifications

Company Founding

2012

Company Offices

Compliance

Customers

Data Residency

Cloud-hosted on AWS and Microsoft Azure; supports US customers and international customers via EU/UK/Swiss Data Privacy Frameworks and standard contractual clauses

Data Standards

Deployment Model

Features

Id

P0327

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Vendor offers custom subscription plans; pricing available by contact/demo. (CentralReach Essentials may have entry-tier options; request quote or demo.)

Pricing Model

subscription

Privacy Features

Ratings

Regions Available

Release Year

2012

Security Features

Specialties

Support Channels

System Requirements

Cloud-hosted (AWS and Microsoft Azure); no on-prem requirements listed

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "CentralReach",
  "company_url": "https://centralreach.com/",
  "company_offices": [
    "United States",
    "Italy",
    "Ireland"
  ],
  "company_founding": "2012",
  "product_url": "https://centralreach.com/products/autism-idd-care-platform/",
  "categories": [
    "clinical",
    "practice management",
    "revenue cycle management",
    "analytics",
    "scheduling",
    "assessments",
    "learning management",
    "mobile",
    "interoperability",
    "caregiver-facing"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "education",
    "multidisciplinary"
  ],
  "links": [
    "https://centralreach.com/",
    "https://centralreach.com/products/autism-idd-care-platform/",
    "https://centralreach.com/products/aba-practice-management-software/",
    "https://centralreach.com/about/company/",
    "https://centralreach.com/about/security/",
    "https://centralreach.com/contact-us/",
    "https://centralreach.com/products/cr-mobile/",
    "https://www.g2.com/products/centralreach/reviews",
    "https://www.capterra.com/p/139801/CentralReach/",
    "https://www.ropertech.com/news-releases/news-release-details/roper-technologies-acquire-centralreach"
  ],
  "summary": "CentralReach is a commercial, subscription-based, HIPAA-compliant autism and IDD care platform that combines ABA-focused EHR, practice management, billing/RCM, analytics, scheduling (AI), assessments, training, and mobile data collection.",
  "description": "CentralReach provides an integrated software and services platform for organizations delivering Applied Behavior Analysis (ABA) and multidisciplinary therapy for autism and related intellectual/developmental disabilities (IDD). Key capabilities include clinical data collection and program books, practice management (intake, scheduling, authorizations), AI-powered scheduling and note-auditing tools, billing and revenue cycle management (including managed billing services), analytics and reporting, assessments and curriculum, learning management/CEU delivery, and mobile apps for RBTs and caregivers. The platform emphasizes audit-readiness, HIPAA and SOC2 security, interoperability via partners and APIs, and workforce enablement (training and test prep).",
  "target_users": [
    "BCBAs / clinicians",
    "RBTs / therapists",
    "Practice administrators",
    "Billing / revenue cycle staff",
    "Special education teams / schools",
    "Caregivers / parents",
    "Training / HR staff"
  ],
  "specialties": [
    "Applied Behavior Analysis (ABA)",
    "Autism",
    "Intellectual and developmental disabilities (IDD)",
    "Special education (PK-12)",
    "Multidisciplinary therapy (speech, OT)",
    "Behavioral health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Vendor offers custom subscription plans; pricing available by contact/demo. (CentralReach Essentials may have entry-tier options; request quote or demo.)",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "EMR / Clinical charting",
    "Practice management & data collection",
    "Reporting & analytics (Insights)",
    "Assessments & curriculum",
    "Advanced / AI-powered scheduling (ScheduleAI)",
    "Care team management (CR Care360)",
    "Mobile RBT data collection (CR Mobile)",
    "AI-powered notes auditing (NoteGuardAI)",
    "Claims auditing (ClaimCheckAI)",
    "Managed billing (BillMax)",
    "Learning management / CEUs",
    "Assessments integration (ABLLS-R, AFLS)",
    "Parent / caregiver training (Care Companion)",
    "Precision teaching (PrecisionX)",
    "Test prep (RBT & BCBA)",
    "Error checking and API queuing/monitoring"
  ],
  "optional_modules": [
    "ScheduleAI (AI scheduling)",
    "NoteGuardAI (AI note auditing)",
    "ClaimCheckAI (AI claims auditing)",
    "BillMax (managed billing/RCM)",
    "CR Mobile (mobile data collection)",
    "Learning Management System (CEUs)",
    "PrecisionX (precision teaching)",
    "Care Companion (caregiver app)"
  ],
  "integrations": [
    "Viventium (workforce / payroll integration)",
    "Frontline IEP (special education/IEP integration)",
    "LeadSquared (CRM/marketing integration)",
    "Third-party payroll/HR systems",
    "Third-party CRM and marketing systems",
    "Credit card processor (PCI-compliant processing)"
  ],
  "data_standards": [
    ""
  ],
  "api_available": "yes",
  "system_requirements": "Cloud-hosted (AWS and Microsoft Azure); no on-prem requirements listed",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "SOC 3",
    "FERPA",
    "PCI DSS",
    "GDPR (EU/UK)",
    "EU‑U.S. Data Privacy Framework",
    "UK Extension to the EU‑U.S. DPF",
    "Swiss‑U.S. DPF",
    "PIPEDA (Canada)"
  ],
  "certifications": [
    "SOC 3 (publicly referenced)",
    "HIPAA assessment (annual audit by BDO)",
    "TrustArc / US Data Privacy Framework verification"
  ],
  "security_features": [
    "Data encryption in transit (SSL/TLS)",
    "Encryption at rest",
    "Role-based access control (RBAC)",
    "Unique user identification and password protections",
    "SSO support (SAML/OAuth implied)",
    "Audit logging",
    "Penetration testing / third-party security assessments",
    "System backups and disaster recovery"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "FERPA addendum",
    "Data Privacy Addendum (SCCs/standard contractual clauses)",
    "Privacy assessments by TrustArc"
  ],
  "data_residency": "Cloud-hosted on AWS and Microsoft Azure; supports US customers and international customers via EU/UK/Swiss Data Privacy Frameworks and standard contractual clauses",
  "customers": [
    "BASS ABA",
    "Old Bridge Township School District",
    "Atlanta Autism Center",
    "Beyond Autism Services",
    "Ocean Front Counseling",
    "Acorn Health",
    "Arizona Autism United",
    "Autism Learning Partners",
    "Easterseals of Southern California",
    "Bluesprig",
    "Autism Spectrum Therapies",
    "Various PK-12 school districts",
    "Enterprise and small ABA therapy practices (unnamed customers referenced)"
  ],
  "user_reviews": [
    "Very thorough, complete toolkit but not very intuitive to use or navigate.",
    "It can be frustrating — frequent glitches and a steep learning curve were reported.",
    "Powerful feature set (scheduling, billing, clinical) — everything in one platform.",
    "Higher cost than some alternatives, but many find the functionality worth it.",
    "Support responsiveness varies; some customers praise account teams while others report slow experiences.",
    "Great for scheduling and generating graphs, but some users prefer simpler tools for basic tasks.",
    "Mobile data collection works well for RBTs, though setup and templates can be cumbersome.",
    "AI features and note-auditing have improved documentation workflows for some agencies.",
    "Billing and claims tools are robust and have improved revenue cycle management for several customers.",
    "Significant learning curve initially, but impactful once configured for an organization."
  ],
  "ratings": [
    "Capterra: 4.3/5 (based on ~150+ reviews)",
    "G2: ~3.7–4.0/5 (varies by listing; user sentiment reported around 86%)",
    "TrustRadius: 8/10 (examples of high satisfaction in category)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "webinars"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online training",
    "onsite (customized training)",
    "certification (CR Institute)"
  ],
  "release_year": "2012",
  "integration_partners": [
    "Simple Fractal",
    "Collectly",
    "LeadSquared",
    "Nuvei",
    "AI.Measures",
    "Apploi",
    "Viventium",
    "Shakudo",
    "MongoDB (technology partner)",
    "Behavior Science Technology (acquired/partner)",
    "Run Powered by ADP (payroll integrations referenced)"
  ],
  "id": "P0327",
  "slug": "centralreach",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/centralreach.json"
  }
}