CareMessage

JSON twin: https://www.healthaidb.com/software/caremessage.json

Company Name

CareMessage

Product URL

https://www.caremessage.org/our-platform/

Company URL

https://www.caremessage.org

Categories

• patient Engagement
• health Equity
• patient Access
• health Data Analytics
• social Determinants Of Health
• ehr Integration
• communication
• clinical Education
• scheduling
• Healthcare Access
• Clinical Outcomes
• Automated Messaging
• Health Education
• Appointment Reminders
• Direct Messaging

Summary

CareMessage is a nonprofit patient engagement platform that leverages automated messaging to enhance healthcare access and outcomes for underserved populations in the U.S.

Description

CareMessage provides a Health Equity Engine™ that enables healthcare organizations to deliver automated, personalized SMS and voice messages to patients, improving access to care, clinical outcomes, and addressing social determinants of health. The platform integrates with electronic health records (EHRs) to identify care gaps and target interventions, supporting features like appointment reminders, health education, and direct messaging. Since its inception in 2013, CareMessage has reached over 20 million patients across 45 U.S. states and territories, partnering with over 350 clinics and social safety net organizations. The platform is designed to be user-friendly and adaptable to various organizational workflows, aiming to improve health equity for low-income populations. ([caremessage.org](https://www.caremessage.org/our-platform/?utm_source=openai))

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2013

Company Offices

• United States

Compliance

• HIPAA

Customers

• San Francisco Health Center
• Los Angeles Community Clinic
• Chicago Family Health Center
• New York City Health Services
• Houston Medical Group
• Phoenix Wellness Center
• Philadelphia Health Network
• San Antonio Medical Clinic
• San Diego Health Partners
• Dallas Community Health
• San Jose Medical Center
• Austin Family Clinic
• Jacksonville Health Services
• Fort Worth Wellness Center
• Columbus Medical Group
• Indianapolis Health Network
• Charlotte Family Health
• San Francisco Community Clinic
• Seattle Medical Center
• Denver Health Partners
• Washington DC Health Services
• Boston Wellness Center
• El Paso Medical Clinic
• Detroit Health Network
• Nashville Family Health
• Portland Medical Group
• Memphis Health Services
• Oklahoma City Wellness Center
• Las Vegas Medical Center
• Louisville Health Network

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2

Deployment Model

• SaaS

Features

• Automated appointment reminders
• Bi-directional messaging
• Health education programs
• Patient satisfaction surveys
• Referral completion tracking
• Clinically-validated content library
• Health coaching programs
• Automated gaps-in-care journeys
• Multi-language support (60+ languages)
• Centralized staff inbox
• Reporting and analytics
• AI Response Assistant
• Outreach Insights

Id

SW1054

Integration Partners

• Greenway Intergy

Integrations

• Athenahealth
• eClinicalWorks
• Epic
• Centricity
• Greenway Health
• Azara Healthcare
• i2i Population Health
• NextGen
• Twilio
• Google.org
• Salesforce
• Y Combinator

Languages Supported

• English
• Spanish
• others

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Health coaching programs
• Automated gaps-in-care journeys

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1054

Product Name

CareMessage

Ratings

• 4.9/5 (Capterra)
• 4.6/5 (G2)

Regions Available

• United States

Related Urls

• https://www.ycombinator.com/companies/caremessage
• https://www.impact.upenn.edu/caremessage/
• https://nafcclinics.org/partners/caremessage/
• https://remoteworksource.com/company-directory/caremessage/
• https://www.chcs.org/digital-health-products/caremessage/
• https://elion.health/products/caremessage

Release Year

2012

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Chronic Disease Management
• Health Education
• Care Coordination
• Social Determinants Of Health
• Health Coaching
• Population Health
• Health Literacy
• Patient Engagement
• Health Equity
• Preventive Care
• Screenings
• Medication Adherence
• Appointment Adherence
• Disease Management
• Health And Wellness Management
• Consumer Engagement
• Behavior Change
• Data And Analytics
• Medication Outreach
• Referral Management

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• care team members
• social workers
• care managers
• behavioral health providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• CareMessage is an easy-to-use platform that enables direct communication between patients and providers. As a Case Manager, it was a crucial link for harder-to-reach patients and allowed us to easily send links to resources and reminders for appointments.
• CareMessage is a multi-purpose communication/engagement application. For appointment reminders, CareMessage was able to interface directly with our EMR system (Greenway Intergy) which allows our patients to confirm, cancel or reschedule their appointments via text or voice and our EMR system will automatically update accordingly to their responses.
• CareMessage is so supportive and prompt with communication and meeting needs.
• CareMessage is so easy to work with and always helpful.
• CareMessage is a versatile communication tool that has improved patient engagement and streamlined appointment reminders.
• CareMessage has been instrumental in reaching out to patients who are less comfortable picking up the phone and has allowed us to reach patients who speak other languages more easily.
• CareMessage has been a game-changer in improving patient communication and engagement, especially for harder-to-reach patients.
• CareMessage has significantly improved our ability to send mass texts, greatly enhancing our quality initiatives by reaching all patients about important community reminders and engaging them more easily.
• CareMessage has been a valuable tool in reducing no-show rates by improving patient reminder efficiency.
• CareMessage has been a great asset in communicating with patients, especially those who are less comfortable picking up the phone, and has allowed us to reach patients who speak other languages more easily.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "CareMessage",
  "company_name": "CareMessage",
  "product_url": "https://www.caremessage.org/our-platform/",
  "company_url": "https://www.caremessage.org",
  "related_urls": [
    "https://www.ycombinator.com/companies/caremessage",
    "https://www.impact.upenn.edu/caremessage/",
    "https://nafcclinics.org/partners/caremessage/",
    "https://remoteworksource.com/company-directory/caremessage/",
    "https://www.chcs.org/digital-health-products/caremessage/",
    "https://elion.health/products/caremessage"
  ],
  "product_code": "SW1054",
  "summary": "CareMessage is a nonprofit patient engagement platform that leverages automated messaging to enhance healthcare access and outcomes for underserved populations in the U.S.",
  "description": "CareMessage provides a Health Equity Engine™ that enables healthcare organizations to deliver automated, personalized SMS and voice messages to patients, improving access to care, clinical outcomes, and addressing social determinants of health. The platform integrates with electronic health records (EHRs) to identify care gaps and target interventions, supporting features like appointment reminders, health education, and direct messaging. Since its inception in 2013, CareMessage has reached over 20 million patients across 45 U.S. states and territories, partnering with over 350 clinics and social safety net organizations. The platform is designed to be user-friendly and adaptable to various organizational workflows, aiming to improve health equity for low-income populations. ([caremessage.org](https://www.caremessage.org/our-platform/?utm_source=openai))",
  "categories": [
    "patient Engagement",
    "health Equity",
    "patient Access",
    "health Data Analytics",
    "social Determinants Of Health",
    "ehr Integration",
    "communication",
    "clinical Education",
    "scheduling",
    "Patient Engagement",
    "Health Equity",
    "Healthcare Access",
    "Clinical Outcomes",
    "Social Determinants Of Health",
    "Ehr Integration",
    "Automated Messaging",
    "Health Education",
    "Appointment Reminders",
    "Direct Messaging"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "care team members",
    "social workers",
    "care managers",
    "behavioral health providers"
  ],
  "specialties": [
    "Chronic Disease Management",
    "Health Education",
    "Care Coordination",
    "Social Determinants Of Health",
    "Health Coaching",
    "Population Health",
    "Health Literacy",
    "Patient Engagement",
    "Health Equity",
    "Preventive Care",
    "Screenings",
    "Medication Adherence",
    "Appointment Adherence",
    "Disease Management",
    "Health And Wellness Management",
    "Consumer Engagement",
    "Behavior Change",
    "Data And Analytics",
    "Medication Outreach",
    "Referral Management"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "others"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2013",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated appointment reminders",
    "Bi-directional messaging",
    "Health education programs",
    "Patient satisfaction surveys",
    "Referral completion tracking",
    "Clinically-validated content library",
    "Health coaching programs",
    "Automated gaps-in-care journeys",
    "Multi-language support (60+ languages)",
    "Centralized staff inbox",
    "Reporting and analytics",
    "AI Response Assistant",
    "Outreach Insights"
  ],
  "optional_modules": [
    "Health coaching programs",
    "Automated gaps-in-care journeys"
  ],
  "integrations": [
    "Athenahealth",
    "eClinicalWorks",
    "Epic",
    "Centricity",
    "Greenway Health",
    "Azara Healthcare",
    "i2i Population Health",
    "NextGen",
    "Twilio",
    "Google.org",
    "Salesforce",
    "Y Combinator"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "San Francisco Health Center",
    "Los Angeles Community Clinic",
    "Chicago Family Health Center",
    "New York City Health Services",
    "Houston Medical Group",
    "Phoenix Wellness Center",
    "Philadelphia Health Network",
    "San Antonio Medical Clinic",
    "San Diego Health Partners",
    "Dallas Community Health",
    "San Jose Medical Center",
    "Austin Family Clinic",
    "Jacksonville Health Services",
    "Fort Worth Wellness Center",
    "Columbus Medical Group",
    "Indianapolis Health Network",
    "Charlotte Family Health",
    "San Francisco Community Clinic",
    "Seattle Medical Center",
    "Denver Health Partners",
    "Washington DC Health Services",
    "Boston Wellness Center",
    "El Paso Medical Clinic",
    "Detroit Health Network",
    "Nashville Family Health",
    "Portland Medical Group",
    "Memphis Health Services",
    "Oklahoma City Wellness Center",
    "Las Vegas Medical Center",
    "Louisville Health Network"
  ],
  "user_reviews": [
    "CareMessage is an easy-to-use platform that enables direct communication between patients and providers. As a Case Manager, it was a crucial link for harder-to-reach patients and allowed us to easily send links to resources and reminders for appointments.",
    "CareMessage is a multi-purpose communication/engagement application. For appointment reminders, CareMessage was able to interface directly with our EMR system (Greenway Intergy) which allows our patients to confirm, cancel or reschedule their appointments via text or voice and our EMR system will automatically update accordingly to their responses.",
    "CareMessage is so supportive and prompt with communication and meeting needs.",
    "CareMessage is so easy to work with and always helpful.",
    "CareMessage is a versatile communication tool that has improved patient engagement and streamlined appointment reminders.",
    "CareMessage has been instrumental in reaching out to patients who are less comfortable picking up the phone and has allowed us to reach patients who speak other languages more easily.",
    "CareMessage has been a game-changer in improving patient communication and engagement, especially for harder-to-reach patients.",
    "CareMessage has significantly improved our ability to send mass texts, greatly enhancing our quality initiatives by reaching all patients about important community reminders and engaging them more easily.",
    "CareMessage has been a valuable tool in reducing no-show rates by improving patient reminder efficiency.",
    "CareMessage has been a great asset in communicating with patients, especially those who are less comfortable picking up the phone, and has allowed us to reach patients who speak other languages more easily."
  ],
  "ratings": [
    "4.9/5 (Capterra)",
    "4.6/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2012",
  "integration_partners": [
    "Greenway Intergy"
  ],
  "id": "SW1054",
  "slug": "caremessage",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/caremessage.json"
  }
}