JSON twin: https://www.healthaidb.com/software/caremessage.json
CareMessage
https://www.caremessage.org/our-platform/
CareMessage is a nonprofit patient engagement platform that uses multi-channel messaging, automation and AI to improve access, close care gaps, and support health equity for safety-net and low-income populations in the United States.
CareMessage provides a Health Equity Engine offering SMS/email outreach, bi-directional messaging, automated reminders and rescheduling, campaigns for gaps-in-care, health education and coaching, needs assessments and SDOH resource delivery, EHR/PHM integrations, multi-language support (60+), reporting/analytics and AI-assisted response categorization and outreach insights. The product is optimized for safety-net clinics and population health programs to drive screening, chronic disease management, appointment adherence and patient experience.
yes
2012
P0298
2025-09-07
proprietary (commercial SaaS operated by a 501(c)(3) nonprofit)
Contact vendor for pricing; offers demos and tailored pricing for safety-net organizations/nonprofits; enterprise implementation and support quoted.
subscription
2012
product
1.0
{
"company_name": "CareMessage",
"company_url": "https://www.caremessage.org/",
"company_offices": [
"United States"
],
"company_founding": "2012",
"product_url": "https://www.caremessage.org/our-platform/",
"categories": [
"patient-facing",
"patient engagement",
"population health",
"care coordination",
"communications",
"health education",
"social determinants of health",
"AI-enabled outreach"
],
"market_segment": [
"enterprise",
"smb",
"safety-net / community health"
],
"links": [
"https://www.caremessage.org/",
"https://www.caremessage.org/our-platform/",
"https://www.caremessage.org/about-us/",
"https://www.caremessage.org/contact-us/",
"https://help.caremessage.org/en/",
"https://www.caremessage.org/privacy-policy/",
"https://www.caremessage.org/acceptable-messaging-policy/",
"https://www.caremessage.org/learn-more/clinical-publications/",
"https://www.caremessage.org/caremessage-launches-outreach-insights/",
"https://www.capterra.com/p/194357/CareMessage/reviews/"
],
"summary": "CareMessage is a nonprofit patient engagement platform that uses multi-channel messaging, automation and AI to improve access, close care gaps, and support health equity for safety-net and low-income populations in the United States.",
"description": "CareMessage provides a Health Equity Engine offering SMS/email outreach, bi-directional messaging, automated reminders and rescheduling, campaigns for gaps-in-care, health education and coaching, needs assessments and SDOH resource delivery, EHR/PHM integrations, multi-language support (60+), reporting/analytics and AI-assisted response categorization and outreach insights. The product is optimized for safety-net clinics and population health programs to drive screening, chronic disease management, appointment adherence and patient experience.",
"target_users": [
"clinicians",
"care managers",
"nurses",
"community health workers",
"population health teams",
"health center administrators",
"call center staff",
"patients"
],
"specialties": [
"primary care",
"community health",
"population health",
"chronic disease management (diabetes)",
"preventive care",
"maternal health",
"pediatrics",
"geriatrics",
"behavioral health",
"cancer screening (eg. colorectal)"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Mandarin",
"Arabic",
"Polish",
"Portuguese",
"Vietnamese",
"Russian",
"Korean",
"Tagalog",
"60+ patient-facing languages supported"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing; offers demos and tailored pricing for safety-net organizations/nonprofits; enterprise implementation and support quoted.",
"license": "proprietary (commercial SaaS operated by a 501(c)(3) nonprofit)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Mobile (SMS/telephony)"
],
"features": [
"Automated appointment reminders and bi-directional reminders",
"Patented messaging workflow builder",
"Attributed patient import and segmentation",
"Automated rescheduling and no-show follow-up",
"Patient satisfaction surveys",
"Referral completion tracking",
"Clinically-validated health education content library",
"Health coaching programs",
"Automated gaps-in-care journeys",
"Multi-language templates (60+ languages) and automated translation",
"Centralized staff inbox for one-to-one support",
"Reporting and analytics (appointment, outreach, patient, program)",
"AI Response Assistant for categorization and parsing",
"Outreach Insights (AI-driven engagement analytics)"
],
"optional_modules": [
"Outreach Insights (advanced engagement analytics)",
"AI Response Assistant"
],
"integrations": [
"athenahealth",
"eClinicalWorks (eCW)",
"Epic",
"Centricity",
"Greenway Health",
"Azara Healthcare",
"i2i",
"NextGen",
"Relevant Healthcare"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Industry-standard technical, administrative and physical safeguards",
"Password-protected user accounts",
"Encryption (industry-standard technologies)"
],
"privacy_features": [
"PHI handling consistent with HIPAA",
"User opt-out / Do Not Sell or Share options",
"Privacy policy describing data use and sharing"
],
"data_residency": "",
"customers": [
"Physicians CareConnection"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"help_center",
"contact_form",
"email",
"webinars"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2012",
"integration_partners": [
"Athenahealth",
"eClinicalWorks (ecw)",
"GE Centricity",
"Epic",
"Greenway Health",
"Azara Healthcare",
"i2i Population Health (i2i stack)",
"NextGen",
"Twilio",
"Google.org",
"Salesforce",
"Y Combinator"
],
"id": "P0298",
"slug": "caremessage",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/caremessage.json"
}
}