caregentic

JSON twin: https://www.healthaidb.com/software/caregentic.json

Company Name

Caregentic

Product URL

https://caregentic.com/

Company URL

https://caregentic.com/

Categories

Summary

Caregentic is a model-agnostic, no-code AI concierge platform that delivers 24/7 personalized patient support via SMS, phone, and web to reduce administrative burden and guide care journeys.

Description

Caregentic provides a secure, healthcare-focused AI agent platform with a no-code builder to deploy patient-facing assistants that handle screenings, pre/post-op instructions, medication adherence, alerts for high-risk interactions, and integrates into clinical workflows while maintaining HIPAA and SOC 2 Type II compliance.

Api Available

unknown

Certifications

Company Founding

2023

Company Offices

Compliance

Customers

Data Residency

Primary hosting in United States; transfers to other countries allowed; EU/UK/Swiss protection via EU-US and Swiss/UK-US Data Privacy Framework self-certification

Data Standards

Deployment Model

Features

Id

P0291

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing, demo and enterprise quotes.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2023

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Caregentic",
  "company_url": "https://caregentic.com/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2023",
  "product_url": "https://caregentic.com/",
  "categories": [
    "Patient-Facing AI Phone Calls",
    "AI Contact Center Intelligence",
    "patient engagement",
    "patient-facing",
    "administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://caregentic.com/",
    "https://caregentic.com/docs/privacy/",
    "https://caregentic.com/docs/terms/",
    "https://elion.health/products/caregentic",
    "https://www.linkedin.com/company/caregentic",
    "https://www.prnewswire.com/news-releases/healthcare-technology-veteran-russ-johannesson-appointed-ceo-of-caregentic-to-accelerate-growth-and-market-leadership-302431555.html",
    "https://pitchbook.com/profiles/company/756608-41"
  ],
  "summary": "Caregentic is a model-agnostic, no-code AI concierge platform that delivers 24/7 personalized patient support via SMS, phone, and web to reduce administrative burden and guide care journeys.",
  "description": "Caregentic provides a secure, healthcare-focused AI agent platform with a no-code builder to deploy patient-facing assistants that handle screenings, pre/post-op instructions, medication adherence, alerts for high-risk interactions, and integrates into clinical workflows while maintaining HIPAA and SOC 2 Type II compliance.",
  "target_users": [
    "patients",
    "clinicians",
    "care coordinators",
    "nurses",
    "health system administrators",
    "digital health providers"
  ],
  "specialties": [
    "primary care",
    "perioperative / surgery",
    "ambulatory care",
    "care coordination",
    "chronic disease management",
    "behavioral health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing, demo and enterprise quotes.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Telephone/SMS"
  ],
  "features": [
    "No-code AI builder to deploy custom assistants",
    "Multi-modal patient communication (SMS, phone, web portals)",
    "Model-agnostic platform (use different AI models per task)",
    "Secure cloud hosting with data governance controls",
    "HIPAA compliance",
    "SOC 2 / SOC II compliance",
    "Human-in-the-loop escalation for high-risk conversations",
    "Real-time monitoring and explainability with detailed response logging",
    "Automated alerting to clinicians for high-risk interactions",
    "Care journey navigation (pre- and post-op guidance, screenings, follow-ups)",
    "Personalized patient support and medication adherence assistance",
    "SMS deep linking for seamless patient experience",
    "Forms and assessments for patient data collection",
    "Administrative task reduction and clinician workflow integration",
    "Patient list and tracking / monitoring tools"
  ],
  "optional_modules": [
    "Telephony/SMS channel connectors",
    "Advanced monitoring / explainability dashboard",
    "Custom model integrations"
  ],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "EU-US Data Privacy Framework (self-certification)"
  ],
  "certifications": [
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Audit logs / detailed response logging",
    "Role-based access control (RBAC)",
    "Human-in-the-loop escalation",
    "Continuous monitoring"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) processing for customers",
    "Data minimization and de-identification/aggregation",
    "User rights support (access, deletion, portability)",
    "Cookie/consent controls"
  ],
  "data_residency": "Primary hosting in United States; transfers to other countries allowed; EU/UK/Swiss protection via EU-US and Swiss/UK-US Data Privacy Framework self-certification",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email",
    "request_demo"
  ],
  "training_options": [],
  "release_year": "2023",
  "integration_partners": [],
  "id": "P0291",
  "slug": "caregentic",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/caregentic.json"
  }
}