Careflow CRM

JSON twin: https://www.healthaidb.com/software/careflow-crm.json

Company Name

Careflow CRM

Product URL

https://gocareflow.com

Company URL

https://gocareflow.com

Categories

• administrative Operations
• customer Relationship Management
• clinical Workflow Automation
• data Integration
• ai Clinical Documentation Integrity
• Administrative
• Patient Crm
• Clinical Workflow Management
• Ai Integration

Summary

Careflow CRM is a centralized referral management platform designed to streamline post-acute care operations, integrating referrals, documentation, and reporting into a unified system.

Description

Careflow CRM centralizes referral management, admissions, resident case management, billing, audits, and contract tracking. It offers modules like Reflow for referral intake, Resflow for admissions and census tracking, and Caseflow for authorization and stay coverage oversight. Additional tools include CashFlow for billing, AuditFlow for appeals, and DealFlow for contract management. The platform integrates with systems such as Epic, Allscripts, and NaviHealth, and provides features like insurance verification, task management, internal communication, and e-signing of admissions contracts. It also offers AI-enhanced clinical support, live census tracking, and visual facility layouts with resident information.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2021

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• ISO 27001

Customers

• Guided Care
• Cedar Ridge Health and Rehab Center
• Hope Creek
• Lakeland Rehab and Healthcare Center

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Centralized referral management
• Integrated insurance verification
• Task management
• Internal team communication
• E-signing of admissions contracts
• Referral outcomes reporting
• Real-time pipeline visibility
• Multi-facility admissions view

Id

SW1049

Integration Partners

• Allscripts
• NaviHealth
• Epic
• Ensocare
• Aida
• Aidin
• Strata
• Waystar
• Seek
• PointClickCare

Integrations

• AllScripts
• NaviHealth
• Epic
• Ensocare
• Aida
• Aidin
• Strata
• Waystar
• Seek

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• AI Enhanced Clinical Support
• E-signing Admissions Packets
• Bedboard & Census

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1049

Product Name

Careflow CRM

Ratings

• 8.3/10 for Patient Workflow Management on G2
• 8.3/10 for Clinical Documentation on G2
• 10.0/10 for ROI on G2
• 3.6/5 stars on G2
• 4.8/5 stars for Ease of Use on G2
• 4.5/5 stars for Features on G2
• 4.5/5 stars for Helpful on G2
• 4.5/5 stars for User Interface on G2
• 4.5/5 stars for Intuitive Use on G2
• 4.5/5 stars for Ease of Use on G2

Regions Available

• United States

Related Urls

• https://elion.health/products/careflow-crm

Release Year

2021

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA

Specialties

• Post-acute Care
• Skilled Nursing
• Home Health

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• admissions teams
• operations teams
• healthcare providers
• care coordinators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Careflow CRM has significantly streamlined our referral management process, reducing manual errors and improving efficiency.
• The integration with our existing EHR system was seamless, allowing for a smooth transition.
• The AI-driven insights provided by Careflow CRM have been invaluable in optimizing our admissions process.
• Customer support is responsive and knowledgeable, addressing our concerns promptly.
• The platform's user interface is intuitive, making it easy for staff to adopt and use effectively.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Careflow CRM",
  "company_name": "Careflow CRM",
  "product_url": "https://gocareflow.com",
  "company_url": "https://gocareflow.com",
  "related_urls": [
    "https://elion.health/products/careflow-crm"
  ],
  "product_code": "SW1049",
  "summary": "Careflow CRM is a centralized referral management platform designed to streamline post-acute care operations, integrating referrals, documentation, and reporting into a unified system.",
  "description": "Careflow CRM centralizes referral management, admissions, resident case management, billing, audits, and contract tracking. It offers modules like Reflow for referral intake, Resflow for admissions and census tracking, and Caseflow for authorization and stay coverage oversight. Additional tools include CashFlow for billing, AuditFlow for appeals, and DealFlow for contract management. The platform integrates with systems such as Epic, Allscripts, and NaviHealth, and provides features like insurance verification, task management, internal communication, and e-signing of admissions contracts. It also offers AI-enhanced clinical support, live census tracking, and visual facility layouts with resident information.",
  "categories": [
    "administrative Operations",
    "customer Relationship Management",
    "clinical Workflow Automation",
    "data Integration",
    "ai Clinical Documentation Integrity",
    "Administrative",
    "Patient Crm",
    "Clinical Workflow Management",
    "Data Integration",
    "Ai Integration"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "admissions teams",
    "operations teams",
    "healthcare providers",
    "care coordinators"
  ],
  "specialties": [
    "Post-acute Care",
    "Skilled Nursing",
    "Home Health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2021",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Centralized referral management",
    "Integrated insurance verification",
    "Task management",
    "Internal team communication",
    "E-signing of admissions contracts",
    "Referral outcomes reporting",
    "Real-time pipeline visibility",
    "Multi-facility admissions view"
  ],
  "optional_modules": [
    "AI Enhanced Clinical Support",
    "E-signing Admissions Packets",
    "Bedboard & Census"
  ],
  "integrations": [
    "AllScripts",
    "NaviHealth",
    "Epic",
    "Ensocare",
    "Aida",
    "Aidin",
    "Strata",
    "Waystar",
    "Seek"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Guided Care",
    "Cedar Ridge Health and Rehab Center",
    "Hope Creek",
    "Lakeland Rehab and Healthcare Center"
  ],
  "user_reviews": [
    "Careflow CRM has significantly streamlined our referral management process, reducing manual errors and improving efficiency.",
    "The integration with our existing EHR system was seamless, allowing for a smooth transition.",
    "The AI-driven insights provided by Careflow CRM have been invaluable in optimizing our admissions process.",
    "Customer support is responsive and knowledgeable, addressing our concerns promptly.",
    "The platform's user interface is intuitive, making it easy for staff to adopt and use effectively."
  ],
  "ratings": [
    "8.3/10 for Patient Workflow Management on G2",
    "8.3/10 for Clinical Documentation on G2",
    "10.0/10 for ROI on G2",
    "3.6/5 stars on G2",
    "4.8/5 stars for Ease of Use on G2",
    "4.5/5 stars for Features on G2",
    "4.5/5 stars for Helpful on G2",
    "4.5/5 stars for User Interface on G2",
    "4.5/5 stars for Intuitive Use on G2",
    "4.5/5 stars for Ease of Use on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2021",
  "integration_partners": [
    "Allscripts",
    "NaviHealth",
    "Epic",
    "Ensocare",
    "Aida",
    "Aidin",
    "Strata",
    "Waystar",
    "Seek",
    "PointClickCare"
  ],
  "id": "SW1049",
  "slug": "careflow-crm",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/careflow-crm.json"
  }
}