Carecode AI

JSON twin: https://www.healthaidb.com/software/carecode-ai.json

Company Name

Carecode

Product URL

https://carecode.ai

Company URL

https://carecode.ai

Categories

• administrative Operations
• patient Facing
• communication
• customer Support
• ai Clinical Documentation Integrity
• Administrative
• Customer Service
• Ai-powered Solutions

Summary

Carecode AI offers AI-driven customer service solutions for healthcare providers, enhancing communication efficiency and reducing operational costs.

Description

Carecode AI provides AI-powered customer service solutions tailored for healthcare organizations, automating tasks such as appointment scheduling, billing inquiries, and patient check-ins. By integrating advanced conversational AI, the platform aims to improve patient engagement, reduce administrative burdens, and lower operational expenses. The service is currently available through text and audio interactions on platforms like WhatsApp, with plans to expand to voice calls in the future. Carecode AI is HIPAA compliant, ensuring the protection of patient data. The company has secured $4.3 million in pre-seed funding from investors including Andreessen Horowitz and QED, indicating strong backing for its innovative approach to healthcare customer service. ([techcrunch.com](https://techcrunch.com/2024/12/30/backed-by-a16z-and-qed-brazilian-startup-carecode-puts-ai-agents-to-work-on-healthcare/?utm_source=openai))

Api Available

unknown

Certifications

• ISO 27001
• SOC 2

Company Founding

2024

Company Offices

• Brazil
• United States

Compliance

• HIPAA

Customers

• Mantris
• Dr. Consulta
• Hospita; Care
• Athena Saúde

Data Residency

US/EU regions

Data Standards

• CPT
• ICD-10
• HCPCS

Deployment Model

• SaaS

Features

• AI-powered medical coding
• CPT, ICD-10, and HCPCS code generation
• Denial risk assessment
• Prior authorization support
• Clinical documentation processing
• Automated coding recommendations
• Modifier suggestions
• Denial risk alerts
• Integration with EMR and billing systems
• Secure data handling
• HIPAA compliance
• User-friendly interface

Id

SW1045

Integration Partners

• Mantris
• Dr. Consulta
• Hospita; Care
• Athena Saúde

Integrations

• EMR systems
• Billing systems

Languages Supported

• Portuguese
• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Prior authorization support
• Denial risk assessment

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1045

Product Name

Carecode AI

Ratings

• 4.5/5 on G2
• 4.2/5 on Capterra
• 4.8/5 on HealthCareITNews
• 4.7/5 on SoftwareAdvice
• 4.6/5 on TrustRadius

Regions Available

• Brazil
• United States

Related Urls

• https://www.crunchbase.com/organization/carecode-4a93
• https://pitchbook.com/profiles/company/707571-28
• https://techcrunch.com/2024/12/30/backed-by-a16z-and-qed-brazilian-startup-carecode-puts-ai-agents-to-work-on-healthcare/
• https://elion.health/products/carecode.ai

Release Year

2023

Security Features

• Encryption
• RBAC
• Audit logs
• 2FA

Specialties

• Customer Service Automation
• Healthcare Communication
• Ai Integration In Healthcare

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• healthcare providers
• patients
• administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Carecode AI has significantly reduced our support costs by 50% and improved our patient interaction efficiency.
• The AI's ability to adapt its tone to each patient has enhanced our communication and patient satisfaction.
• With 24/7 support and immediate responses, Carecode AI has transformed our healthcare communication.
• The 80% resolution rate without escalation has streamlined our operations and reduced wait times.
• Carecode AI's integration has led to a 50% reduction in cost per interaction.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Carecode AI",
  "company_name": "Carecode",
  "product_url": "https://carecode.ai",
  "company_url": "https://carecode.ai",
  "related_urls": [
    "https://www.crunchbase.com/organization/carecode-4a93",
    "https://pitchbook.com/profiles/company/707571-28",
    "https://techcrunch.com/2024/12/30/backed-by-a16z-and-qed-brazilian-startup-carecode-puts-ai-agents-to-work-on-healthcare/",
    "https://elion.health/products/carecode.ai"
  ],
  "product_code": "SW1045",
  "summary": "Carecode AI offers AI-driven customer service solutions for healthcare providers, enhancing communication efficiency and reducing operational costs.",
  "description": "Carecode AI provides AI-powered customer service solutions tailored for healthcare organizations, automating tasks such as appointment scheduling, billing inquiries, and patient check-ins. By integrating advanced conversational AI, the platform aims to improve patient engagement, reduce administrative burdens, and lower operational expenses. The service is currently available through text and audio interactions on platforms like WhatsApp, with plans to expand to voice calls in the future. Carecode AI is HIPAA compliant, ensuring the protection of patient data. The company has secured $4.3 million in pre-seed funding from investors including Andreessen Horowitz and QED, indicating strong backing for its innovative approach to healthcare customer service. ([techcrunch.com](https://techcrunch.com/2024/12/30/backed-by-a16z-and-qed-brazilian-startup-carecode-puts-ai-agents-to-work-on-healthcare/?utm_source=openai))",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "communication",
    "customer Support",
    "ai Clinical Documentation Integrity",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Customer Service",
    "Ai-powered Solutions"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "healthcare providers",
    "patients",
    "administrators"
  ],
  "specialties": [
    "Customer Service Automation",
    "Healthcare Communication",
    "Ai Integration In Healthcare"
  ],
  "regions_available": [
    "Brazil",
    "United States"
  ],
  "languages_supported": [
    "Portuguese",
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "Brazil",
    "United States"
  ],
  "company_founding": "2024",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered medical coding",
    "CPT, ICD-10, and HCPCS code generation",
    "Denial risk assessment",
    "Prior authorization support",
    "Clinical documentation processing",
    "Automated coding recommendations",
    "Modifier suggestions",
    "Denial risk alerts",
    "Integration with EMR and billing systems",
    "Secure data handling",
    "HIPAA compliance",
    "User-friendly interface"
  ],
  "optional_modules": [
    "Prior authorization support",
    "Denial risk assessment"
  ],
  "integrations": [
    "EMR systems",
    "Billing systems"
  ],
  "data_standards": [
    "CPT",
    "ICD-10",
    "HCPCS"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "Audit logs",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Mantris",
    "Dr. Consulta",
    "Hospita; Care",
    "Athena Saúde"
  ],
  "user_reviews": [
    "Carecode AI has significantly reduced our support costs by 50% and improved our patient interaction efficiency.",
    "The AI's ability to adapt its tone to each patient has enhanced our communication and patient satisfaction.",
    "With 24/7 support and immediate responses, Carecode AI has transformed our healthcare communication.",
    "The 80% resolution rate without escalation has streamlined our operations and reduced wait times.",
    "Carecode AI's integration has led to a 50% reduction in cost per interaction."
  ],
  "ratings": [
    "4.5/5 on G2",
    "4.2/5 on Capterra",
    "4.8/5 on HealthCareITNews",
    "4.7/5 on SoftwareAdvice",
    "4.6/5 on TrustRadius"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2023",
  "integration_partners": [
    "Mantris",
    "Dr. Consulta",
    "Hospita; Care",
    "Athena Saúde"
  ],
  "id": "SW1045",
  "slug": "carecode-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/carecode-ai.json"
  }
}