JSON twin: https://www.healthaidb.com/software/carecode-ai.json
Carecode
Carecode.ai is a Brazilian conversational AI platform that automates healthcare customer-service tasks (voice, audio and text) to handle scheduling, confirmations, payments and patient engagement for providers and payers.
Carecode provides generative multi‑agent conversational AI built for healthcare call‑center automation. It integrates with EHR/CRM/ERP to perform appointment scheduling, reminders/confirmations, proactive outreach, follow‑up, billing/payments, lead conversion and patient support across clinics, labs, hospitals, occupational health and health plans; available 24/7 with continuous learning and analytics.
unknown
2023
P0286
2025-09-07
proprietary (commercial)
Contact vendor for commercial pricing and deployment options; pre‑seed / pilot partnerships available (contact carecode.com.br).
enterprise_quote
2023
product
1.0
{
"company_name": "Carecode",
"company_url": "https://www.carecode.ai/",
"company_offices": [
"Brazil"
],
"company_founding": "2023",
"product_url": "https://www.carecode.ai/",
"categories": [
"ai-contact-center",
"conversational-ai",
"patient-engagement",
"administrative",
"automation"
],
"market_segment": [
"enterprise",
"smb",
"healthcare-providers"
],
"links": [
"https://www.carecode.ai/",
"https://www.carecode.ai/seja-um-parceiro",
"https://www.carecode.ai/blog-1",
"https://www.carecode.ai/post/a-tecnologia-por-tr%C3%A1s-da-ia-conversacional-carecode",
"https://techcrunch.com/2024/12/30/backed-by-a16z-and-qed-brazilian-startup-carecode-puts-ai-agents-to-work-on-healthcare/",
"https://elion.health/categories/ai-contact-center/products",
"https://www.crunchbase.com/organization/carecode-4a93",
"https://pitchbook.com/profiles/company/707571-28",
"https://storage.googleapis.com/carecode-public-files/Politica%20de%20privacidade.pdf",
"https://storage.googleapis.com/carecode-public-files/Poli%CC%81tica%20de%20Seguranc%CC%A7a%20da%20Informac%CC%A7a%CC%83o%20-%20Carecode.pdf"
],
"summary": "Carecode.ai is a Brazilian conversational AI platform that automates healthcare customer-service tasks (voice, audio and text) to handle scheduling, confirmations, payments and patient engagement for providers and payers.",
"description": "Carecode provides generative multi‑agent conversational AI built for healthcare call‑center automation. It integrates with EHR/CRM/ERP to perform appointment scheduling, reminders/confirmations, proactive outreach, follow‑up, billing/payments, lead conversion and patient support across clinics, labs, hospitals, occupational health and health plans; available 24/7 with continuous learning and analytics.",
"target_users": [
"patient service teams",
"contact center agents/ops",
"clinic administrators",
"hospital administrators",
"health plan operations",
"billing/finance teams",
"patients"
],
"specialties": [
"outpatient clinics",
"laboratory services",
"hospitals",
"occupational health",
"health plans / payers",
"patient engagement"
],
"regions_available": [
"Brazil"
],
"languages_supported": [
"Portuguese (Brazilian)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for commercial pricing and deployment options; pre‑seed / pilot partnerships available (contact carecode.com.br).",
"license": "proprietary (commercial)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Telephony/Voice (IVR)",
"SMS/Chat"
],
"features": [
"Conversational AI for scheduling (book/reschedule/cancel)",
"Automated appointment confirmations and reminders",
"Active outreach campaigns (vaccination, prevention, reactivation)",
"Patient follow-up and feedback collection",
"Exam preparation instructions",
"Lead conversion and patient engagement",
"Claims/authorization and reimbursement information support",
"Complaint intake and resolution",
"Assistance with payments and billing/financing options",
"Check-in automation",
"Multi-channel (text, audio, voice) conversational agents",
"24/7 availability and scalable multithreaded handling",
"Integration with customer data (EHR/EMR, ERP, CRM) for personalized responses",
"Recovery of canceled/empty slots (revenue recovery agent)",
"Automated routing/agent orchestration (multi-agent platform)"
],
"optional_modules": [
"TIMECODE (scheduling agent)",
"RECODE (fills cancelled slots)",
"HELPCODE (customer service agent)",
"LEADCODE (lead conversion/recurrence)",
"PRICECODE (quotes) - coming soon",
"DOCODE (ASO/document processing) - coming soon",
"AUTOCODE (service authorization) - coming soon",
"ENTRYCODE (check-in) - coming soon",
"PAYCODE (payment and financing agent)"
],
"integrations": [
"EHR/EMR systems (generic)",
"ERP systems (generic)",
"CRM systems (generic)",
"Telephony/IVR providers",
"SMS gateways",
"Payment gateways"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [],
"certifications": [],
"security_features": [
"Information security policy (referenced on site)"
],
"privacy_features": [
"Published privacy policy",
"Contact/support for privacy (contato@carecode.com.br)"
],
"data_residency": "",
"customers": [],
"user_reviews": [],
"ratings": [],
"support_channels": [
"contato@carecode.com.br",
"24x7"
],
"training_options": [
"blog",
"partner_onboarding",
"documentation"
],
"release_year": "2023",
"integration_partners": [
"EHR / prontuários eletrônicos",
"ERP systems",
"CRM systems",
"payment gateways",
"call center / telephony platforms"
],
"id": "P0286",
"slug": "carecode-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/carecode-ai.json"
}
}