JSON twin: https://www.healthaidb.com/software/carecentrix.json
CareCentrix
https://www.carecentrix.com/solutions/
CareCentrix is a US-based care coordination and benefit-management platform that connects payers, providers, and members to deliver and manage in-home and post-acute care services.
CareCentrix provides enterprise solutions for payers and employers to coordinate home-based care (home health, home infusion, DME, sleep therapy, palliative care, and post-acute/readmissions management) using analytics, a provider network, and care teams to optimize site-of-care and member outcomes. The company offers integrations and portals for providers and is accredited (URAC, NCQA) and HITRUST certified.
unknown
1996
United States (US-hosted)
P0284
2025-09-07
proprietary commercial
Contact vendor for enterprise pricing, implementation, and contracting; no public list prices; demos/trials available by request.
enterprise_quote
product
1.0
{
"company_name": "CareCentrix",
"company_url": "https://www.carecentrix.com/",
"company_offices": [
"United States"
],
"company_founding": "1996",
"product_url": "https://www.carecentrix.com/solutions/",
"categories": [
"clinical",
"administrative",
"care coordination",
"utilization management",
"home health",
"durable medical equipment (DME)",
"home infusion",
"sleep management",
"palliative care",
"patient-facing"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.carecentrix.com/",
"https://www.carecentrix.com/solutions/",
"https://www.carecentrix.com/about-us/",
"https://www.carecentrix.com/contact-us/",
"https://www.carecentrix.com/patients/",
"https://www.carecentrixportal.com/ProviderPortal/homePage.do",
"https://accreditnet.urac.org/directory/#/accreditation/HUM-M010004/info",
"https://www.carecentrix.com/news/walgreens-boots-alliance-accelerates-full-acquisition-of-carecentrix/",
"https://www.linkedin.com/company/carecentrix",
"https://www.crunchbase.com/organization/carecentrix"
],
"summary": "CareCentrix is a US-based care coordination and benefit-management platform that connects payers, providers, and members to deliver and manage in-home and post-acute care services.",
"description": "CareCentrix provides enterprise solutions for payers and employers to coordinate home-based care (home health, home infusion, DME, sleep therapy, palliative care, and post-acute/readmissions management) using analytics, a provider network, and care teams to optimize site-of-care and member outcomes. The company offers integrations and portals for providers and is accredited (URAC, NCQA) and HITRUST certified.",
"target_users": [
"health plans/payers",
"employers/benefit managers",
"care coordinators",
"case managers",
"home health clinicians",
"DME suppliers",
"infusion providers",
"patients/members",
"provider network managers",
"utilization management teams"
],
"specialties": [
"home health",
"home infusion",
"durable medical equipment (DME)",
"sleep management (sleep testing/PAP)",
"palliative care",
"post-acute care/site-of-care optimization",
"readmissions management",
"care coordination",
"utilization management"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"Mandarin",
"Cantonese",
"Vietnamese",
"Haitian Creole",
"Korean",
"Arabic",
"Polish",
"Tagalog",
"French",
"Russian",
"German",
"Urdu",
"Gujarati",
"Portuguese",
"Hindi",
"Albanian",
"Other (via interpretation services)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for enterprise pricing, implementation, and contracting; no public list prices; demos/trials available by request.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Care coordination and care management",
"Home health referrals and network management",
"Durable medical equipment (DME) benefit management (DME Navigator)",
"Home infusion coordination",
"Sleep testing and PAP adherence management",
"Post-acute care site optimization",
"Readmissions management and transition monitoring",
"Palliative support program",
"Member engagement and outreach",
"Provider network optimization and preferred provider matching",
"Utilization management and authorization workflows",
"Scheduling and logistics for in-home services",
"Benefits verification and eligibility checks",
"HomeFirst analytics and outcomes reporting",
"Claims and billing coordination support",
"Quality measurement and reporting",
"Patient consent and authorization management"
],
"optional_modules": [
"HomeFirst analytics/advanced reporting",
"DME Navigator (advanced DME management)",
"Readmissions prevention module",
"Palliative care add-on",
"Sleep management program",
"Home infusion specialty workflows",
"Custom provider network optimization"
],
"integrations": [],
"data_standards": [
"HL7 v2",
"FHIR"
],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST CSF",
"NCQA",
"URAC"
],
"certifications": [
"HITRUST CSF Certified",
"NCQA Accreditation (Utilization Management)",
"URAC Accredited (Utilization Management)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO/SAML support",
"Audit logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient authorization/consent management",
"Privacy notices and rights (Notice of Privacy Practices)"
],
"data_residency": "United States (US-hosted)",
"customers": [
"Walgreens Boots Alliance"
],
"user_reviews": [
"CareCentrix is the biggest SCAM for DME - they only pay Rotech $50 a month, profiting for doing absolutely nothing!",
"Their billing is astronomical and customer service is rude and unprofessional.",
"Steals money from providers — disgusting service."
],
"ratings": [
"PissedConsumer average ~1.2 (consumer complaints)",
"Glassdoor employee rating 3.3/5 (employee reviews)",
"Indeed overall employer rating ~2.8/5 (employee reviews)"
],
"support_channels": [
""
],
"training_options": [
"documentation",
"provider_manual",
"webinars"
],
"release_year": "",
"integration_partners": [
"Medullan",
"Walgreens Boots Alliance"
],
"id": "P0284",
"slug": "carecentrix",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/carecentrix.json"
}
}