Care Orchestration Platform

JSON twin: https://www.healthaidb.com/software/care-orchestration-platform.json

Company Name

Lumeon

Product URL

https://www.lumeon.com

Company URL

https://www.lumeon.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• care Coordination
• clinical Workflow Automation
• patient Engagement
• data Integration
• clinical Decision Support
• care Pathways
• Clinical
• Administrative
• Diagnostic
• Health Information Exchange
• Care Pathway Management

Summary

Lumeon's Care Orchestration Platform automates and personalizes patient care journeys, enhancing efficiency and outcomes for healthcare providers.

Description

Lumeon's Care Orchestration Platform integrates real-time data from various sources, applies clinical intelligence, and automates workflows to deliver personalized care at scale, improving efficiency and patient outcomes.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• ISO 9001
• HITRUST Risk-based 2-year (r2) Certification

Company Founding

2009

Company Offices

• United States
• United Kingdom
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark

Compliance

• HIPAA
• GDPR
• SOC 2
• ISO 27001
• ISO 9001
• HITRUST Risk-based 2-year (r2) Certification

Customers

• Health Catalyst
• Lumeon

Data Residency

US and EU hosting options; configurable by customer

Data Standards

• FHIR
• HL7 v2
• REST web services
• SOAP

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Care orchestration and pathway engine
• Real-time bi-directional EHR integration
• Workflow automation and task orchestration
• Care pathway design and personalization
• EHR write-back and documentation synchronization
• Patient engagement (notifications, messaging)
• Telehealth and virtual care integration
• Remote patient monitoring data ingestion
• Alerts, worklists, and task management
• Reporting and operational analytics
• Order communications integration
• Role-based views and clinician enablement

Id

SW1697

Integration Partners

• Epic Systems
• Salesforce
• Microsoft Dynamics 365
• Google My Business

Integrations

• Epic (App Market / Connection Hub)
• Cerner (Cerner Code / App Gallery)
• EHR systems
• Data warehouses
• Remote patient monitoring systems

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Irish
• Belgian
• Swiss German
• Austrian German
• Polish
• Portuguese
• Russian
• Chinese
• Japanese
• Korean

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Virtual care and telehealth module
• Perioperative and procedure preparation pathways
• Discharge optimization
• Hospital-at-home orchestration
• Follow-up and post-discharge monitoring

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Privacy policy and data handling controls
• Patient consent-aware workflows

Product Code

SW1697

Product Name

Care Orchestration Platform

Ratings

• 4.8/5 (83 reviews) - G2
• 4.7/5 (60 reviews) - G2
• 4.5/5 (1 review) - G2
• 4.5/5 (110 reviews) - G2
• 4.9/5 (70 reviews) - G2
• 4.1/5 (41 reviews) - G2
• 4.3/5 (167 reviews) - G2
• 4.5/5 (13 reviews) - G2

Regions Available

• United States
• Europe
• Canada
• Australia
• New Zealand
• United Kingdom
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Ireland
• Belgium
• Switzerland
• Austria
• Poland

Related Urls

• https://elion.health/products/lumeon

Release Year

2015

Security Features

• Encryption in transit and at rest
• Role-based access control (RBAC)
• SSO/SAML
• Audit logging
• Two-factor authentication

Specialties

• Perioperative Care
• Ambulatory Care
• Acute Care
• Post-acute Care
• Hospital-at-home
• Rehabilitation
• Discharge Planning
• Follow-up Optimization
• Post-discharge Monitoring
• Surgical Pathways
• Pre-operative Assessments
• Chronic Disease Management
• Preventive Care
• Care Transitions
• Patient Engagement
• Care Coordination
• Clinical Workflow Automation
• Patient Experience
• Clinical Decision Support
• Care Pathway Management

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Supports cloud (SaaS) and on-prem/hybrid deployments; integrates via APIs

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intuitive the software is. Most end users can navigate the site with little training.
• The messaging platform has potential to be a nice platform.
• The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement.
• I like how easy it is to use and how helpful it is for me to communicate with my patients and to be very direct but also detailed if I need to.
• Being able to text and not have to call makes my job so much easier.
• We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis.
• I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters.
• It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our office.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Care Orchestration Platform",
  "company_name": "Lumeon",
  "product_url": "https://www.lumeon.com",
  "company_url": "https://www.lumeon.com",
  "related_urls": [
    "https://elion.health/products/lumeon"
  ],
  "product_code": "SW1697",
  "summary": "Lumeon's Care Orchestration Platform automates and personalizes patient care journeys, enhancing efficiency and outcomes for healthcare providers.",
  "description": "Lumeon's Care Orchestration Platform integrates real-time data from various sources, applies clinical intelligence, and automates workflows to deliver personalized care at scale, improving efficiency and patient outcomes.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "care Coordination",
    "clinical Workflow Automation",
    "patient Engagement",
    "data Integration",
    "clinical Decision Support",
    "care Pathways",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Care Coordination",
    "Clinical Workflow Automation",
    "Patient Engagement",
    "Health Information Exchange",
    "Clinical Decision Support",
    "Care Pathway Management"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Perioperative Care",
    "Ambulatory Care",
    "Acute Care",
    "Post-acute Care",
    "Hospital-at-home",
    "Rehabilitation",
    "Discharge Planning",
    "Follow-up Optimization",
    "Post-discharge Monitoring",
    "Surgical Pathways",
    "Pre-operative Assessments",
    "Chronic Disease Management",
    "Preventive Care",
    "Care Transitions",
    "Patient Engagement",
    "Care Coordination",
    "Clinical Workflow Automation",
    "Patient Experience",
    "Clinical Decision Support",
    "Care Pathway Management"
  ],
  "regions_available": [
    "United States",
    "Europe",
    "Canada",
    "Australia",
    "New Zealand",
    "United Kingdom",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Ireland",
    "Belgium",
    "Switzerland",
    "Austria",
    "Poland"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Irish",
    "Belgian",
    "Swiss German",
    "Austrian German",
    "Polish",
    "Portuguese",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark"
  ],
  "company_founding": "2009",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Care orchestration and pathway engine",
    "Real-time bi-directional EHR integration",
    "Workflow automation and task orchestration",
    "Care pathway design and personalization",
    "EHR write-back and documentation synchronization",
    "Patient engagement (notifications, messaging)",
    "Telehealth and virtual care integration",
    "Remote patient monitoring data ingestion",
    "Alerts, worklists, and task management",
    "Reporting and operational analytics",
    "Order communications integration",
    "Role-based views and clinician enablement"
  ],
  "optional_modules": [
    "Virtual care and telehealth module",
    "Perioperative and procedure preparation pathways",
    "Discharge optimization",
    "Hospital-at-home orchestration",
    "Follow-up and post-discharge monitoring"
  ],
  "integrations": [
    "Epic (App Market / Connection Hub)",
    "Cerner (Cerner Code / App Gallery)",
    "EHR systems",
    "Data warehouses",
    "Remote patient monitoring systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "REST web services",
    "SOAP"
  ],
  "api_available": "yes",
  "system_requirements": "Supports cloud (SaaS) and on-prem/hybrid deployments; integrates via APIs",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "ISO 27001",
    "ISO 9001",
    "HITRUST Risk-based 2-year (r2) Certification"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "ISO 9001",
    "HITRUST Risk-based 2-year (r2) Certification"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "SSO/SAML",
    "Audit logging",
    "Two-factor authentication"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Privacy policy and data handling controls",
    "Patient consent-aware workflows"
  ],
  "data_residency": "US and EU hosting options; configurable by customer",
  "customers": [
    "Health Catalyst",
    "Lumeon"
  ],
  "user_reviews": [
    "Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intuitive the software is. Most end users can navigate the site with little training.",
    "The messaging platform has potential to be a nice platform.",
    "The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement.",
    "I like how easy it is to use and how helpful it is for me to communicate with my patients and to be very direct but also detailed if I need to.",
    "Being able to text and not have to call makes my job so much easier.",
    "We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis.",
    "I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters.",
    "It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our office."
  ],
  "ratings": [
    "4.8/5 (83 reviews) - G2",
    "4.7/5 (60 reviews) - G2",
    "4.5/5 (1 review) - G2",
    "4.5/5 (110 reviews) - G2",
    "4.9/5 (70 reviews) - G2",
    "4.1/5 (41 reviews) - G2",
    "4.3/5 (167 reviews) - G2",
    "4.5/5 (13 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Epic Systems",
    "Salesforce",
    "Microsoft Dynamics 365",
    "Google My Business"
  ],
  "id": "SW1697",
  "slug": "care-orchestration-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/care-orchestration-platform.json"
  }
}