Care Navigation Platform

JSON twin: https://www.healthaidb.com/software/care-navigation-platform.json

Company Name

Kouper

Product URL

https://www.kouperhealth.com

Company URL

https://www.kouperhealth.com

Categories

• care Coordination
• patient Engagement
• care Transitions
• ai Clinical Documentation Integrity
• communication
• patient Support Services
• population Health
• Voice Ai
• Sms Ai
• Virtual Concierge

Summary

Kouper's Care Navigation Platform is an AI-driven solution that enhances patient engagement and streamlines care transitions for healthcare systems, aiming to reduce readmissions and improve follow-up adherence.

Description

Kouper's Care Navigation Platform leverages context-aware Voice AI and SMS agents to automate care navigation and transitions of care for health systems. It integrates with existing EHRs to provide personalized patient engagement, including appointment scheduling, medication reminders, and transportation coordination. The platform offers real-time patient risk stratification, configurable workflows, and 24/7 virtual agents for inbound calls, enhancing care coordination and network integrity. It is SOC 2 Type 2 compliant, ensuring high security standards for patient data protection.

Api Available

unknown

Certifications

• SOC 2 Type 2

Company Founding

2021

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2

Customers

• Kouper Health

Data Residency

United States

Data Standards

• FHIR R4
• HL7 v2.x ADT/ORM/ORU

Deployment Model

• SaaS

Features

• Context-aware Voice AI agents for inbound call triage and handling
• SMS AI agents for outbound and inbound patient messaging
• Outbound outreach campaigns and personalized messaging
• Appointment scheduling and reminders
• Medication reminders and refill notifications
• Care navigation and referral/pathway guidance
• Real-time patient risk stratification
• Longitudinal data parsing across structured and unstructured sources
• Configurable inbound and outbound workflows
• Transport coordination support
• Escalation to clinical teams / handoff to practice
• Real-time analytics and operational insights
• Patient opt-out (SMS STOP) handling

Id

SW1652

Integration Partners

• Athena
• Cerner
• Epic
• Meditech

Integrations

• Athena
• Cerner
• Epic
• Meditech

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise

Optional Modules

Os Platforms

• Web
• iOS
• Android

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA)
• SMS opt-out ("STOP")
• use of de-identified/aggregated data for analytics

Product Code

SW1652

Product Name

Care Navigation Platform

Ratings

• Kouper Health has a 4.5 out of 5 rating on Elion.

Regions Available

• United States

Related Urls

• https://elion.health/products/kouper-health

Release Year

2021

Security Features

• encryption at rest (AES-256)
• encryption in transit (TLS 1.3)
• role-based access control (RBAC)
• multi-factor authentication (MFA)
• audit logging
• data retention (7 years)

Specialties

• Transitional Care
• Care Navigation

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Kouper has helped us prioritize clinical time with patients via data capturing and scheduling. The Kouper platform is able to help patients in the home setting and escalate key concerns to our office when patients need support. Our teams feel like Kouper has our back and helps ensure patients don't fall through the cracks.
• With Kouper, our case managers feel that there is now a consistent and reliable follow-up process for patients after a hospital stay. Transitions of care are no longer a black box experience for our teams and patients. We have confidence that follow-up care occurs at the right time when patients need it most.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Care Navigation Platform",
  "company_name": "Kouper",
  "product_url": "https://www.kouperhealth.com",
  "company_url": "https://www.kouperhealth.com",
  "related_urls": [
    "https://elion.health/products/kouper-health"
  ],
  "product_code": "SW1652",
  "summary": "Kouper's Care Navigation Platform is an AI-driven solution that enhances patient engagement and streamlines care transitions for healthcare systems, aiming to reduce readmissions and improve follow-up adherence.",
  "description": "Kouper's Care Navigation Platform leverages context-aware Voice AI and SMS agents to automate care navigation and transitions of care for health systems. It integrates with existing EHRs to provide personalized patient engagement, including appointment scheduling, medication reminders, and transportation coordination. The platform offers real-time patient risk stratification, configurable workflows, and 24/7 virtual agents for inbound calls, enhancing care coordination and network integrity. It is SOC 2 Type 2 compliant, ensuring high security standards for patient data protection.",
  "categories": [
    "care Coordination",
    "patient Engagement",
    "care Transitions",
    "ai Clinical Documentation Integrity",
    "ai Clinical Documentation Integrity",
    "communication",
    "patient Support Services",
    "population Health",
    "Care Coordination",
    "Patient Engagement",
    "Care Transitions",
    "Voice Ai",
    "Sms Ai",
    "Virtual Concierge",
    "Population Health"
  ],
  "market_segment": [
    "enterprise"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Transitional Care",
    "Care Navigation"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2021",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Context-aware Voice AI agents for inbound call triage and handling",
    "SMS AI agents for outbound and inbound patient messaging",
    "Outbound outreach campaigns and personalized messaging",
    "Appointment scheduling and reminders",
    "Medication reminders and refill notifications",
    "Care navigation and referral/pathway guidance",
    "Real-time patient risk stratification",
    "Longitudinal data parsing across structured and unstructured sources",
    "Configurable inbound and outbound workflows",
    "Transport coordination support",
    "Escalation to clinical teams / handoff to practice",
    "Real-time analytics and operational insights",
    "Patient opt-out (SMS STOP) handling"
  ],
  "optional_modules": [],
  "integrations": [
    "Athena",
    "Cerner",
    "Epic",
    "Meditech"
  ],
  "data_standards": [
    "FHIR R4",
    "HL7 v2.x ADT/ORM/ORU"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2"
  ],
  "certifications": [
    "SOC 2 Type 2"
  ],
  "security_features": [
    "encryption at rest (AES-256)",
    "encryption in transit (TLS 1.3)",
    "role-based access control (RBAC)",
    "multi-factor authentication (MFA)",
    "audit logging",
    "data retention (7 years)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "SMS opt-out (\"STOP\")",
    "use of de-identified/aggregated data for analytics"
  ],
  "data_residency": "United States",
  "customers": [
    "Kouper Health"
  ],
  "user_reviews": [
    "Kouper has helped us prioritize clinical time with patients via data capturing and scheduling. The Kouper platform is able to help patients in the home setting and escalate key concerns to our office when patients need support. Our teams feel like Kouper has our back and helps ensure patients don't fall through the cracks.",
    "With Kouper, our case managers feel that there is now a consistent and reliable follow-up process for patients after a hospital stay. Transitions of care are no longer a black box experience for our teams and patients. We have confidence that follow-up care occurs at the right time when patients need it most."
  ],
  "ratings": [
    "Kouper Health has a 4.5 out of 5 rating on Elion."
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2021",
  "integration_partners": [
    "Athena",
    "Cerner",
    "Epic",
    "Meditech"
  ],
  "id": "SW1652",
  "slug": "care-navigation-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/care-navigation-platform.json"
  }
}