Care Experience Platform

JSON twin: https://www.healthaidb.com/software/care-experience-platform.json

Company Name

Oneview Healthcare

Product URL

https://www.oneviewhealthcare.com/our-platform/

Company URL

https://www.oneviewhealthcare.com

Categories

• patient Facing
• clinical Care
• administrative Operations
• healthcare Systems
• Clinical
• Administrative
• Health System & Hospital Solutions

Summary

Oneview Healthcare's Care Experience Platform (CXP) is a cloud-based solution designed to enhance patient and care team experiences by integrating communication, education, and entertainment into a unified digital platform.

Description

Oneview Healthcare's Care Experience Platform (CXP) is a cloud-based solution that integrates communication, education, and entertainment into a unified digital platform. It empowers patients with personalized education, meal ordering, and entertainment options, while streamlining care team workflows by unifying data across systems to automate tasks and augment care. The platform is scalable across hospital systems and integrates with existing technology stacks, offering flexibility for future enhancements. It is deployed on Microsoft Azure, ensuring security and scalability, and is ISO 27001 and ISO 27701 certified. CXP is available in the Microsoft Azure Marketplace, facilitating streamlined deployment and management. The platform is suitable for healthcare organizations ranging from community hospitals to large Integrated Delivery Networks, supporting both new constructions and existing facilities. Oneview Healthcare has partnerships with leading healthcare systems in the United States, Australia, the Middle East, and Asia, including collaborations with NYU Langone Health and Children's Hospital of Orange County. The company was founded in 2010 and has offices in Australia, the United States, and the Middle East.

Api Available

yes

Certifications

• ISO 27001
• ISO 27701

Company Founding

2010

Company Offices

• Australia
• United States
• Middle East
• Asia

Compliance

• HIPAA
• GDPR
• Australian Privacy Act
• ISO 27001
• ISO 27701

Customers

• NYU Langone Health
• BJC HealthCare
• Avive Health
• Epworth HealthCare
• Children's Nebraska

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7
• DICOM

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Patient infotainment
• Meal ordering
• Patient service requests
• Virtual rounding
• Visitation services
• Translation services
• Patient education
• Entertainment
• Clinical team communication
• Clinical workflow automation
• EHR integration
• Real-time patient information
• Digital whiteboard
• Digital door sign
• Third-party mobile app compatibility
• Bedside telehealth consultations
• Rounding questionnaires
• Clinician screen casting
• Automated service requests

Id

SW1929

Integration Partners

• Microsoft Azure
• Samsung
• Epic Systems
• Cerner
• Allscripts
• Meditech
• GE Healthcare
• Philips Healthcare
• Siemens Healthineers
• Oracle
• IBM Watson Health
• Cisco
• Dell Technologies
• Intel
• VMware
• Red Hat
• Amazon Web Services
• Google Cloud
• Oracle Health Sciences
• Medtronic

Integrations

• EHR/EMR/PAS
• Virtual Care
• Interpretations
• Middleware
• Clinical Communications
• Dietary
• IoT: RTLS & Building Automation
• Patient Education & Portals
• Entertainment & Gaming
• Calming & Distraction
• Consumer Streaming & Social

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Javanese
• Turkish
• Vietnamese
• Telugu
• Marathi

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Calming & Distraction
• Consumer Streaming & Social

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Tiered pricing based on hospital requirements; contact vendor for detailed pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1929

Product Name

Care Experience Platform

Ratings

• 5.0 (2 reviews) - Gartner Peer Insights

Regions Available

• United States
• Australia
• Middle East
• Asia

Related Urls

• https://elion.health/products/oneview-healthcare

Release Year

2021

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Mental Health
• Pediatrics
• Acute Care
• Chronic Care
• Rehabilitation
• Oncology
• Cardiology
• Orthopedics
• Neurology
• Gastroenterology
• Pulmonology
• Endocrinology
• Dermatology
• Urology
• Obstetrics
• Gynecology
• Geriatrics
• Emergency Medicine

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Microsoft Azure

Target Users

• patients
• care teams
• health system administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The platform has significantly improved our patient engagement and streamlined workflows.
• Integration with existing systems was seamless, enhancing our operational efficiency.
• Patients appreciate the intuitive interface and the variety of educational content available.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Care Experience Platform",
  "company_name": "Oneview Healthcare",
  "product_url": "https://www.oneviewhealthcare.com/our-platform/",
  "company_url": "https://www.oneviewhealthcare.com",
  "related_urls": [
    "https://elion.health/products/oneview-healthcare"
  ],
  "product_code": "SW1929",
  "summary": "Oneview Healthcare's Care Experience Platform (CXP) is a cloud-based solution designed to enhance patient and care team experiences by integrating communication, education, and entertainment into a unified digital platform.",
  "description": "Oneview Healthcare's Care Experience Platform (CXP) is a cloud-based solution that integrates communication, education, and entertainment into a unified digital platform. It empowers patients with personalized education, meal ordering, and entertainment options, while streamlining care team workflows by unifying data across systems to automate tasks and augment care. The platform is scalable across hospital systems and integrates with existing technology stacks, offering flexibility for future enhancements. It is deployed on Microsoft Azure, ensuring security and scalability, and is ISO 27001 and ISO 27701 certified. CXP is available in the Microsoft Azure Marketplace, facilitating streamlined deployment and management. The platform is suitable for healthcare organizations ranging from community hospitals to large Integrated Delivery Networks, supporting both new constructions and existing facilities. Oneview Healthcare has partnerships with leading healthcare systems in the United States, Australia, the Middle East, and Asia, including collaborations with NYU Langone Health and Children's Hospital of Orange County. The company was founded in 2010 and has offices in Australia, the United States, and the Middle East.",
  "categories": [
    "patient Facing",
    "clinical Care",
    "administrative Operations",
    "healthcare Systems",
    "Patient-facing",
    "Clinical",
    "Administrative",
    "Health System & Hospital Solutions"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "patients",
    "care teams",
    "health system administrators"
  ],
  "specialties": [
    "General Healthcare",
    "Mental Health",
    "Pediatrics",
    "Acute Care",
    "Chronic Care",
    "Rehabilitation",
    "Oncology",
    "Cardiology",
    "Orthopedics",
    "Neurology",
    "Gastroenterology",
    "Pulmonology",
    "Endocrinology",
    "Dermatology",
    "Urology",
    "Obstetrics",
    "Gynecology",
    "Geriatrics",
    "Emergency Medicine"
  ],
  "regions_available": [
    "United States",
    "Australia",
    "Middle East",
    "Asia"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Javanese",
    "Turkish",
    "Vietnamese",
    "Telugu",
    "Marathi"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Tiered pricing based on hospital requirements; contact vendor for detailed pricing information.",
  "license": "commercial",
  "company_offices": [
    "Australia",
    "United States",
    "Middle East",
    "Asia"
  ],
  "company_founding": "2010",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Patient infotainment",
    "Meal ordering",
    "Patient service requests",
    "Virtual rounding",
    "Visitation services",
    "Translation services",
    "Patient education",
    "Entertainment",
    "Clinical team communication",
    "Clinical workflow automation",
    "EHR integration",
    "Real-time patient information",
    "Digital whiteboard",
    "Digital door sign",
    "Third-party mobile app compatibility",
    "Bedside telehealth consultations",
    "Rounding questionnaires",
    "Clinician screen casting",
    "Automated service requests"
  ],
  "optional_modules": [
    "Calming & Distraction",
    "Consumer Streaming & Social"
  ],
  "integrations": [
    "EHR/EMR/PAS",
    "Virtual Care",
    "Interpretations",
    "Middleware",
    "Clinical Communications",
    "Dietary",
    "IoT: RTLS & Building Automation",
    "Patient Education & Portals",
    "Entertainment & Gaming",
    "Calming & Distraction",
    "Consumer Streaming & Social"
  ],
  "data_standards": [
    "FHIR",
    "HL7",
    "DICOM"
  ],
  "api_available": "yes",
  "system_requirements": "Microsoft Azure",
  "compliance": [
    "HIPAA",
    "GDPR",
    "Australian Privacy Act",
    "ISO 27001",
    "ISO 27701"
  ],
  "certifications": [
    "ISO 27001",
    "ISO 27701"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "NYU Langone Health",
    "BJC HealthCare",
    "Avive Health",
    "Epworth HealthCare",
    "Children's Nebraska"
  ],
  "user_reviews": [
    "The platform has significantly improved our patient engagement and streamlined workflows.",
    "Integration with existing systems was seamless, enhancing our operational efficiency.",
    "Patients appreciate the intuitive interface and the variety of educational content available."
  ],
  "ratings": [
    "5.0 (2 reviews) - Gartner Peer Insights"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2021",
  "integration_partners": [
    "Microsoft Azure",
    "Samsung",
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Meditech",
    "GE Healthcare",
    "Philips Healthcare",
    "Siemens Healthineers",
    "Oracle",
    "IBM Watson Health",
    "Cisco",
    "Dell Technologies",
    "Intel",
    "VMware",
    "Red Hat",
    "Amazon Web Services",
    "Google Cloud",
    "Oracle Health Sciences",
    "Medtronic"
  ],
  "id": "SW1929",
  "slug": "care-experience-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/care-experience-platform.json"
  }
}