Care Agent

JSON twin: https://www.healthaidb.com/software/care-agent.json

Company Name

Experity

Product URL

https://www.experityhealth.com/ai-solutions/

Company URL

https://www.experityhealth.com/

Categories

• patient Facing
• administrative Operations
• clinical Care
• diagnostic Support
• communication
• clinical Workflow Automation
• ai Clinical Documentation Integrity
• compliance Management
• data Integration
• software Development
• Administrative
• Clinical
• Diagnostic
• Workflow Management
• Ai-powered
• Hipaa-compliant
• Integration
• Customizable

Summary

Experity's Care Agent is an AI-powered patient engagement assistant designed to enhance communication and streamline workflows in urgent care clinics.

Description

Care Agent automates key tasks across the patient care journey, including pre-visit scheduling, insurance verification, post-visit follow-ups, lab result delivery, referrals, and payment processing. It operates through secure text messaging and web-based interactions, eliminating the need for apps or logins while maintaining HIPAA compliance. The platform offers a white-labeled experience, allowing clinics to maintain their unique brand identity. Care Agent integrates deeply with electronic medical records (EMR) and practice management systems to ensure continuity of care information. Its modular capabilities can be customized to each clinic's specific needs, with additional dynamic features planned throughout 2025 and 2026. The platform's marketplace model allows clinics to select and activate skills that align with their operational needs and growth strategies.

Api Available

yes

Certifications

• ONC-ATCB
• EHNAC

Company Founding

2013

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2
• ISO 27001

Customers

• Urgent Care Centers
• Medical Practices
• Healthcare Providers
• Clinics
• Hospitals
• Health Systems
• Physician Groups
• Emergency Departments
• Urgent Care Facilities
• Medical Groups
• Healthcare Organizations
• Urgent Care Clinics
• Medical Centers
• Healthcare Practices
• Urgent Care Providers
• Medical Offices
• Healthcare Facilities
• Urgent Care Services
• Healthcare Institutions

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered patient engagement assistant
• Pre-visit scheduling and insurance verification
• Post-visit follow-ups
• Lab result delivery
• Referrals
• Payment processing
• Secure text messaging and web-based interactions
• HIPAA compliance
• White-labeled virtual assistant
• Automated key tasks across the care journey
• Integration with Experity EMR and practice management systems
• Patient consent management
• Brand consistency in patient communications
• Operational efficiency improvements
• Enhanced patient satisfaction
• Reduction in manual workflows
• Increased patient retention
• Real-time patient engagement
• Scalable solution for growing clinics
• Improved patient flow

Id

SW2698

Integration Partners

• eClinicalWorks
• Athenahealth
• Cerner
• Epic Systems
• Allscripts
• NextGen Healthcare
• McKesson
• GE Healthcare
• Meditech
• Greenway Health
• Kareo
• Practice Fusion
• AdvancedMD
• eMDs
• DrChrono
• CareCloud
• NueMD
• MDTech
• HealthFusion
• Amazing Charts

Integrations

• Experity EMR
• Experity Practice Management
• Keragon
• Carequality Network

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• AI Insurance Matching
• AI Scribe

Os Platforms

• Web
• iOS
• Android

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2698

Product Name

Care Agent

Ratings

• 4.3 out of 5 on Capterra
• 2.4 out of 5 on G2

Regions Available

• United States

Related Urls

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Urgent Care
• Occupational Medicine
• Primary Care
• Emergency Medicine
• Family Medicine
• Sports Medicine
• Pediatrics
• Internal Medicine
• Geriatrics
• Orthopedics
• Dermatology
• Ent
• Gastroenterology
• Neurology
• Cardiology
• Pulmonology
• Rheumatology
• Infectious Disease
• Allergy And Immunology
• Endocrinology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinics
• patients
• administrators
• providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard.
• Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software.
• Integrates well with other systems.
• Very non flexible.
• Not user friendly at all! It is made for iPad.
• Everything is hard to figure out. Instant message is everything but. The labs don't always save when ordering. You can't move between screens without everything resetting.
• This is a basic but easy to use EMR. It's hardly the most popular and doesn't have a lot of fancy functions but gets the job done. Patient charts are formatted well and easy to read.
• It freezes constantly and is hard to navigate.
• I like how each information can be turned into a template to ensure quick and efficient patient assessment by the healthcare provider. I am already an advanced user of DocuTap now that I have been using it for over 2 years.
• Nothing sorry not sorry docutap would crash a lot had to go back to old school writing things down.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Care Agent",
  "company_name": "Experity",
  "product_url": "https://www.experityhealth.com/ai-solutions/",
  "company_url": "https://www.experityhealth.com/",
  "related_urls": [],
  "product_code": "SW2698",
  "summary": "Experity's Care Agent is an AI-powered patient engagement assistant designed to enhance communication and streamline workflows in urgent care clinics.",
  "description": "Care Agent automates key tasks across the patient care journey, including pre-visit scheduling, insurance verification, post-visit follow-ups, lab result delivery, referrals, and payment processing. It operates through secure text messaging and web-based interactions, eliminating the need for apps or logins while maintaining HIPAA compliance. The platform offers a white-labeled experience, allowing clinics to maintain their unique brand identity. Care Agent integrates deeply with electronic medical records (EMR) and practice management systems to ensure continuity of care information. Its modular capabilities can be customized to each clinic's specific needs, with additional dynamic features planned throughout 2025 and 2026. The platform's marketplace model allows clinics to select and activate skills that align with their operational needs and growth strategies.",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "clinical Care",
    "diagnostic Support",
    "communication",
    "clinical Workflow Automation",
    "ai Clinical Documentation Integrity",
    "compliance Management",
    "data Integration",
    "software Development",
    "Patient-facing",
    "Administrative",
    "Clinical",
    "Diagnostic",
    "Communication",
    "Workflow Management",
    "Ai-powered",
    "Hipaa-compliant",
    "Integration",
    "Customizable"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinics",
    "patients",
    "administrators",
    "providers"
  ],
  "specialties": [
    "Urgent Care",
    "Occupational Medicine",
    "Primary Care",
    "Emergency Medicine",
    "Family Medicine",
    "Sports Medicine",
    "Pediatrics",
    "Internal Medicine",
    "Geriatrics",
    "Orthopedics",
    "Dermatology",
    "Ent",
    "Gastroenterology",
    "Neurology",
    "Cardiology",
    "Pulmonology",
    "Rheumatology",
    "Infectious Disease",
    "Allergy And Immunology",
    "Endocrinology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2013",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered patient engagement assistant",
    "Pre-visit scheduling and insurance verification",
    "Post-visit follow-ups",
    "Lab result delivery",
    "Referrals",
    "Payment processing",
    "Secure text messaging and web-based interactions",
    "HIPAA compliance",
    "White-labeled virtual assistant",
    "Automated key tasks across the care journey",
    "Integration with Experity EMR and practice management systems",
    "Patient consent management",
    "Brand consistency in patient communications",
    "Operational efficiency improvements",
    "Enhanced patient satisfaction",
    "Reduction in manual workflows",
    "Increased patient retention",
    "Real-time patient engagement",
    "Scalable solution for growing clinics",
    "Improved patient flow"
  ],
  "optional_modules": [
    "AI Insurance Matching",
    "AI Scribe"
  ],
  "integrations": [
    "Experity EMR",
    "Experity Practice Management",
    "Keragon",
    "Carequality Network"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "ONC-ATCB",
    "EHNAC"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "Urgent Care Centers",
    "Medical Practices",
    "Healthcare Providers",
    "Clinics",
    "Hospitals",
    "Health Systems",
    "Physician Groups",
    "Emergency Departments",
    "Urgent Care Facilities",
    "Medical Groups",
    "Healthcare Organizations",
    "Urgent Care Clinics",
    "Medical Centers",
    "Healthcare Practices",
    "Urgent Care Providers",
    "Medical Offices",
    "Healthcare Facilities",
    "Urgent Care Services",
    "Healthcare Institutions"
  ],
  "user_reviews": [
    "It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard.",
    "Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software.",
    "Integrates well with other systems.",
    "Very non flexible.",
    "Not user friendly at all! It is made for iPad.",
    "Everything is hard to figure out. Instant message is everything but. The labs don't always save when ordering. You can't move between screens without everything resetting.",
    "This is a basic but easy to use EMR. It's hardly the most popular and doesn't have a lot of fancy functions but gets the job done. Patient charts are formatted well and easy to read.",
    "It freezes constantly and is hard to navigate.",
    "I like how each information can be turned into a template to ensure quick and efficient patient assessment by the healthcare provider. I am already an advanced user of DocuTap now that I have been using it for over 2 years.",
    "Nothing sorry not sorry docutap would crash a lot had to go back to old school writing things down."
  ],
  "ratings": [
    "4.3 out of 5 on Capterra",
    "2.4 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "eClinicalWorks",
    "Athenahealth",
    "Cerner",
    "Epic Systems",
    "Allscripts",
    "NextGen Healthcare",
    "McKesson",
    "GE Healthcare",
    "Meditech",
    "Greenway Health",
    "Kareo",
    "Practice Fusion",
    "AdvancedMD",
    "eMDs",
    "DrChrono",
    "CareCloud",
    "NueMD",
    "MDTech",
    "HealthFusion",
    "Amazing Charts"
  ],
  "id": "SW2698",
  "slug": "care-agent",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/care-agent.json"
  }
}