Cards
JSON twin: https://www.healthaidb.com/software/cards.json
Company Name
eClinicalWorks
Product URL
https://www.eclinicalworks.com/products/cards/
Company URL
https://www.eclinicalworks.com
Categories
Summary
eClinicalWorks' Cards product automates patient data intake by scanning IDs and insurance cards, reducing manual errors and expediting registration.
Description
eClinicalWorks' Cards product integrates with MedicScan® to automate patient data intake during registration and check-in. By scanning patient IDs and insurance cards, it directly auto-populates the system with accurate data in seconds, preventing costly manual data entry errors and expediting patient registration. This integration enhances the patient experience by ensuring accurate information is collected efficiently.
Api Available
yes
Certifications
- ONC Health IT Certified (Certified EHR Technology)
Company Founding
1999
Company Offices
Compliance
- HIPAA
- HITECH
- ONC Health IT Certification/ATSP/ONC requirements
Customers
- Triple
- Tebra
- Cerner
- NextGen Healthcare EHR
- Phreesia
- PatientNow
- Birdeye
- Weave
- Epic
- PatientPop
- Kareo
- Health IT News
- Health IT Register
- Health IT Central
- Health IT Solutions
Data Residency
Hosted on Microsoft Azure (US regions by default); regional/Azure region options available via vendor
Data Standards
- FHIR
- HL7 v2
- DICOM
- SNOMED CT
- ICD-10
- LOINC
- CPT
Deployment Model
Features
- Clinical documentation/EHR charting
- Practice management & scheduling
- Revenue cycle management (billing, claims)
- e-prescribing/eRx
- Telehealth
- Patient portal (healow)
- Population health/care management
- PRISMA health information search/HIE aggregation
- Clinical decision support
- Reporting & analytics
- Interfaces for labs and imaging
- Fax/document management (Image AI)
- AI assistant/conversational EHR
- Ambient medical scribe (Sunoh.ai)
- Appointment reminders/patient engagement
- Bulk EHI export
Id
SW2669
Integration Partners
- Tebra
- Cerner
- NextGen Healthcare EHR
- Phreesia
- PatientNow
- Birdeye
- Weave
- Epic
- PatientPop
- Kareo
- Health IT News
- Health IT Register
- Health IT Central
- Health IT Solutions
Integrations
- healow (patient APIs/apps)
- PRISMA (HIE aggregation)
- Sunoh.ai
- connect4.healow (developer portal)
- FHIR endpoints (fhir.eclinicalworks.com)
- Microsoft Azure (eClinicalWorks Cloud)
- Practice billing systems/RCM connectors
- Lab vendors via HL7 interfaces
- Imaging/PACS via standard interfaces
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Russian
- Chinese
- Japanese
- Korean
- Arabic
- Hindi
- Bengali
- Punjabi
- Gujarati
- Tamil
- Telugu
- Marathi
- Malayalam
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- PRISMA (HIE/record search)
- Sunoh.ai medical scribe
- healow Genie (AI contact center)
- healow patient-facing apps
- Advanced RCM services
- Population health modules
- Telehealth module
- Electronic dental record (EDR)
- Vision specialty module
- Behavioral health module
Os Platforms
- Web
- iOS
- Android
- Windows
- macOS
- Linux
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- Business Associate Agreement (BAA) available
- EHI export capability
- Consent/communications disclosures
Product Code
SW2669
Product Name
Cards
Ratings
- 3.7/5 (150 reviews) - G2
- 1.0/5 (1 review) - Capterra
- 5.0/5 (1 review) - Capterra
Regions Available
Related Urls
Release Year
1999
Security Features
- Encryption in transit and at rest
- Role-based access control (RBAC)
- Audit logs/activity logging
- SSO/SAML support
- Two-factor authentication (2FA)
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Cloud: hosted on Microsoft Azure; On-prem: Windows Server and SQL Server typically required
Target Users
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- ECW helps in booking appointments for the PT's in the USA with their doctors and has all their documents up to date.
- Ease to use, great to implement, love the features and integration.
- User-friendly, easy access for all the information we can have at one place. It is easy for implementing into new practices and also easy to teach to the new people joining. Customer support is really enthusiastic and reachable always.
- The ease of use. All the integrations it has. Everything all in one package that you would need to run a medical practice. I have used ECW since 2008, and I would recommend to anyone. Implementation was streamlined. The customer support is always helpful. Our office uses it for scheduling and billing and all aspects that you need in a practice.
- Easy navigation, try to stay current with new features.
- Comprehensive functionality: eClinicalWorks has a nice range of features, including electronic prescribing, patient scheduling, billing, and clinical documentation. The software has customizable templates that allow providers to improve notation and RX documentation time. eClinicalWorks is cloud-based, which means that healthcare providers can access patient data from anywhere, at any time, using any device with internet access. eClinicalWorks includes a patient portal that allows patients to view their medical records, schedule appointments, and communicate with providers. The software is Meaningful Use certified, meaning it meets certain government standards for the use of electronic health record.
- eClinicalWorks is a very efficient tool since it has multiple functions that help with customer database.
- eClinicalWorks is a very easy to use program for our medical practice. I do the medical billing portion for our office and this software has been the easiest to use in my 15 years of medical billing. Also, ECW customer service is always very quick to get back to our office if we are having an issue.
- It allows you to personalize the charts and documents the way you want them to be. Also, it allows you to look up a patient's PMP from the software.
- I liked that the software was simplistic and was very upfront with how the software works. Customer Service could use a little work but overall loved this system more than any other EHR/EMR we've worked with.
- It isn't very impressive at best. It is clunky and difficult to navigate. Outdated for the times. NO Customer service. You can't get a live person to help you. EVERYTHING has to go through the online portal, including help requests, but if there is a dispute, they suddenly do not want to acknowledge those tickets. Canceling providers is a nightmare. I've paid for providers for well over a year because they would not remove them, and getting your money back won't happen without a lawsuit (which we will be filing). They threaten to shut your access off if you don't continue to pay for providers/services you aren't using but fail to remove them timely. Unless you are prepared to have a dedicated person to monitor this account and all change orders, save your money and the headaches. Go to a proven system like Athena Healthcare, Cerner, GE Centricity, or NextGen. This software needs upgrading since it is not intuitive. It is clunky and cumbersome, but the lack of support gives it a "1" rating for me.
- Nothing really, sucks in every way. We made the unfortunate mistake of switching EMR due to cost reasons. Believe me, whatever money was saved was subsequently lost many times over in decreased productivity. The fake positive reviews here are amusing. Too many to list but: outdated UI and styling; no boundaries on buttons so easy to click the wrong stuff; slow, unresponsive, freezes/hangs up all the time; so slow I cannot chart during the day seeing patients. I chart in the evening but get frequent server downs. eClinical spends no money on their servers; clicks take 10-20 seconds; eClinical has been sued and fined by the federal government for being unreliable after a patient died; so now they're so scared and desperate they will include messages such as: (when using templates): "check copied information for completeness"--if eClinical did its job correctly there would be no need for the user to check; (when prescribing): "check med interactions when severity is major"--is eClinical saying I don't need to check mild or moderate interactions? Nothing migrated when switching from Athena. Migrated charts show: nothing. Labs didn't migrate. Imaging didn't migrate. Vaccines did not migrate. Total waste of time and money. And eClinical lied all about this. Nonsensical acronyms. DI=diagnostic imaging. Well of course all imaging is diagnostic. TInj=therapeutic injection. What's CDSS? DRTLA? Still don't know, or care. No simple way to quickly identify patient's problems and medications. They're all over the place in different sections and takes multiple clicks. So I have to waste 1-2 minutes when a patient comes in because I can't tell what their problems are or what they're taking or why they are here unless I look at multiple sections of their chart. Redundant menus. Same info and patient demographics displayed over and over in different areas of the screen. Too many clicks. This begins at login screen. Type your username, click to continue, generates a new window, type your password. Clicks generate more windows, up to 5 for one patient (that I have tried). Windows cannot be moved or resized. Tasks must be completed within 20 seconds of opening a window, otherwise when saving EMR will claim another user is messing around so the data wasn't saved. Which is bs. It'll fail to save and then just lie about another user in the chart. This means that if you are prescribing something, you have to X out several times, read labs, then try ordering again. Can't compare/trend lab values unless you X out and click on a different date. EMR loses patient's info, their meds mysteriously disappear from list. Dangerous. When reordering, EMR drops doses, instructions, etc. Does not save data correctly so HPI gets lost all the time. Happens very frequently. EMR loses pharmacy requests and outside messages. No smart search. That's right, in this day and age. When prescribing, type what you want. Then X out. Then click medication to specify dosing. The heck?!? Cannot prescribe two of the same meds (even if different doses) in one encounter. With each update, EMR loses NDC codes so you can't prescribe meds. Thanks! Default med configuration is incorrect. Metformin is set to daily dosing instead of bid. No prepopulated quantity for topical meds. Athena had this. Must type in dx first then meds/labs. No exceptions. When switching between meds/labs/imaging, dx defaults to whatever is #1. If you need to fix the dx, order needs to be deleted then reordered under correct dx. No drag and drop. Med interaction takes too long and checks everything against everything that was ever prescribed. Even if nothing was prescribed in current encounter. If you want to do telehealth, search patient. Click name. Click "hub". Click "new encounter." Click "virtual visit." Click "open progress note." Then you can type. Support is horrible. Enjoy an Indian tech with incomprehensible accent. If you're an MD let me tell you: RUN!!!!!!!
- What I like best about eClinicalWorks is that it is easy to note down patient history, chief complaints, and family history, as well as physician notes electronically. What I most dislike about eClinicalWorks is that it can be difficult to add in other providers that the patient is seeing, and it can be difficult to pull up tests that were completed at other clinics or labs.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Cards",
"company_name": "eClinicalWorks",
"product_url": "https://www.eclinicalworks.com/products/cards/",
"company_url": "https://www.eclinicalworks.com",
"related_urls": [],
"product_code": "SW2669",
"summary": "eClinicalWorks' Cards product automates patient data intake by scanning IDs and insurance cards, reducing manual errors and expediting registration.",
"description": "eClinicalWorks' Cards product integrates with MedicScan® to automate patient data intake during registration and check-in. By scanning patient IDs and insurance cards, it directly auto-populates the system with accurate data in seconds, preventing costly manual data entry errors and expediting patient registration. This integration enhances the patient experience by ensuring accurate information is collected efficiently.",
"categories": [
"administrative Operations",
"patient Facing",
"Administrative",
"Patient-facing"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"admins",
"patients"
],
"specialties": [
"General Practice",
"Specialty Clinics",
"Hospitals",
"Urgent Care Centers",
"Ambulatory Care Centers",
"Community Health Centers",
"Dentistry",
"Dermatology",
"Endocrinology",
"Family Medicine",
"Gastroenterology",
"Internal Medicine",
"Mental And Behavioral Health",
"Neurology",
"Obstetrics And Gynecology",
"Occupational Medicine",
"Oncology",
"Orthopedics",
"Pediatrics",
"Pulmonology"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"India",
"Middle East",
"Africa",
"Europe",
"Asia",
"South America",
"Central America",
"Caribbean",
"New Zealand",
"Pacific Islands",
"Southeast Asia",
"East Asia",
"South Asia",
"Western Europe",
"Eastern Europe",
"Northern Europe",
"Southern Europe"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Russian",
"Chinese",
"Japanese",
"Korean",
"Arabic",
"Hindi",
"Bengali",
"Punjabi",
"Gujarati",
"Tamil",
"Telugu",
"Marathi",
"Malayalam"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States",
"India",
"United Kingdom",
"Australia",
"Canada",
"Middle East",
"Africa",
"Europe",
"Asia",
"South America"
],
"company_founding": "1999",
"deployment_model": [
"SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Clinical documentation/EHR charting",
"Practice management & scheduling",
"Revenue cycle management (billing, claims)",
"e-prescribing/eRx",
"Telehealth",
"Patient portal (healow)",
"Population health/care management",
"PRISMA health information search/HIE aggregation",
"Clinical decision support",
"Reporting & analytics",
"Interfaces for labs and imaging",
"Fax/document management (Image AI)",
"AI assistant/conversational EHR",
"Ambient medical scribe (Sunoh.ai)",
"Appointment reminders/patient engagement",
"Bulk EHI export"
],
"optional_modules": [
"PRISMA (HIE/record search)",
"Sunoh.ai medical scribe",
"healow Genie (AI contact center)",
"healow patient-facing apps",
"Advanced RCM services",
"Population health modules",
"Telehealth module",
"Electronic dental record (EDR)",
"Vision specialty module",
"Behavioral health module"
],
"integrations": [
"healow (patient APIs/apps)",
"PRISMA (HIE aggregation)",
"Sunoh.ai",
"connect4.healow (developer portal)",
"FHIR endpoints (fhir.eclinicalworks.com)",
"Microsoft Azure (eClinicalWorks Cloud)",
"Practice billing systems/RCM connectors",
"Lab vendors via HL7 interfaces",
"Imaging/PACS via standard interfaces"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM",
"SNOMED CT",
"ICD-10",
"LOINC",
"CPT"
],
"api_available": "yes",
"system_requirements": "Cloud: hosted on Microsoft Azure; On-prem: Windows Server and SQL Server typically required",
"compliance": [
"HIPAA",
"HITECH",
"ONC Health IT Certification/ATSP/ONC requirements"
],
"certifications": [
"ONC Health IT Certified (Certified EHR Technology)"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"Audit logs/activity logging",
"SSO/SAML support",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"EHI export capability",
"Consent/communications disclosures"
],
"data_residency": "Hosted on Microsoft Azure (US regions by default); regional/Azure region options available via vendor",
"customers": [
"Triple",
"Tebra",
"Cerner",
"NextGen Healthcare EHR",
"Phreesia",
"PatientNow",
"Birdeye",
"Weave",
"Epic",
"PatientPop",
"Kareo",
"Health IT News",
"Health IT Register",
"Health IT Central",
"Health IT Solutions"
],
"user_reviews": [
"ECW helps in booking appointments for the PT's in the USA with their doctors and has all their documents up to date.",
"Ease to use, great to implement, love the features and integration.",
"User-friendly, easy access for all the information we can have at one place. It is easy for implementing into new practices and also easy to teach to the new people joining. Customer support is really enthusiastic and reachable always.",
"The ease of use. All the integrations it has. Everything all in one package that you would need to run a medical practice. I have used ECW since 2008, and I would recommend to anyone. Implementation was streamlined. The customer support is always helpful. Our office uses it for scheduling and billing and all aspects that you need in a practice.",
"Easy navigation, try to stay current with new features.",
"Comprehensive functionality: eClinicalWorks has a nice range of features, including electronic prescribing, patient scheduling, billing, and clinical documentation. The software has customizable templates that allow providers to improve notation and RX documentation time. eClinicalWorks is cloud-based, which means that healthcare providers can access patient data from anywhere, at any time, using any device with internet access. eClinicalWorks includes a patient portal that allows patients to view their medical records, schedule appointments, and communicate with providers. The software is Meaningful Use certified, meaning it meets certain government standards for the use of electronic health record.",
"eClinicalWorks is a very efficient tool since it has multiple functions that help with customer database.",
"eClinicalWorks is a very easy to use program for our medical practice. I do the medical billing portion for our office and this software has been the easiest to use in my 15 years of medical billing. Also, ECW customer service is always very quick to get back to our office if we are having an issue.",
"It allows you to personalize the charts and documents the way you want them to be. Also, it allows you to look up a patient's PMP from the software.",
"I liked that the software was simplistic and was very upfront with how the software works. Customer Service could use a little work but overall loved this system more than any other EHR/EMR we've worked with.",
"It isn't very impressive at best. It is clunky and difficult to navigate. Outdated for the times. NO Customer service. You can't get a live person to help you. EVERYTHING has to go through the online portal, including help requests, but if there is a dispute, they suddenly do not want to acknowledge those tickets. Canceling providers is a nightmare. I've paid for providers for well over a year because they would not remove them, and getting your money back won't happen without a lawsuit (which we will be filing). They threaten to shut your access off if you don't continue to pay for providers/services you aren't using but fail to remove them timely. Unless you are prepared to have a dedicated person to monitor this account and all change orders, save your money and the headaches. Go to a proven system like Athena Healthcare, Cerner, GE Centricity, or NextGen. This software needs upgrading since it is not intuitive. It is clunky and cumbersome, but the lack of support gives it a \"1\" rating for me.",
"Nothing really, sucks in every way. We made the unfortunate mistake of switching EMR due to cost reasons. Believe me, whatever money was saved was subsequently lost many times over in decreased productivity. The fake positive reviews here are amusing. Too many to list but: outdated UI and styling; no boundaries on buttons so easy to click the wrong stuff; slow, unresponsive, freezes/hangs up all the time; so slow I cannot chart during the day seeing patients. I chart in the evening but get frequent server downs. eClinical spends no money on their servers; clicks take 10-20 seconds; eClinical has been sued and fined by the federal government for being unreliable after a patient died; so now they're so scared and desperate they will include messages such as: (when using templates): \"check copied information for completeness\"--if eClinical did its job correctly there would be no need for the user to check; (when prescribing): \"check med interactions when severity is major\"--is eClinical saying I don't need to check mild or moderate interactions? Nothing migrated when switching from Athena. Migrated charts show: nothing. Labs didn't migrate. Imaging didn't migrate. Vaccines did not migrate. Total waste of time and money. And eClinical lied all about this. Nonsensical acronyms. DI=diagnostic imaging. Well of course all imaging is diagnostic. TInj=therapeutic injection. What's CDSS? DRTLA? Still don't know, or care. No simple way to quickly identify patient's problems and medications. They're all over the place in different sections and takes multiple clicks. So I have to waste 1-2 minutes when a patient comes in because I can't tell what their problems are or what they're taking or why they are here unless I look at multiple sections of their chart. Redundant menus. Same info and patient demographics displayed over and over in different areas of the screen. Too many clicks. This begins at login screen. Type your username, click to continue, generates a new window, type your password. Clicks generate more windows, up to 5 for one patient (that I have tried). Windows cannot be moved or resized. Tasks must be completed within 20 seconds of opening a window, otherwise when saving EMR will claim another user is messing around so the data wasn't saved. Which is bs. It'll fail to save and then just lie about another user in the chart. This means that if you are prescribing something, you have to X out several times, read labs, then try ordering again. Can't compare/trend lab values unless you X out and click on a different date. EMR loses patient's info, their meds mysteriously disappear from list. Dangerous. When reordering, EMR drops doses, instructions, etc. Does not save data correctly so HPI gets lost all the time. Happens very frequently. EMR loses pharmacy requests and outside messages. No smart search. That's right, in this day and age. When prescribing, type what you want. Then X out. Then click medication to specify dosing. The heck?!? Cannot prescribe two of the same meds (even if different doses) in one encounter. With each update, EMR loses NDC codes so you can't prescribe meds. Thanks! Default med configuration is incorrect. Metformin is set to daily dosing instead of bid. No prepopulated quantity for topical meds. Athena had this. Must type in dx first then meds/labs. No exceptions. When switching between meds/labs/imaging, dx defaults to whatever is #1. If you need to fix the dx, order needs to be deleted then reordered under correct dx. No drag and drop. Med interaction takes too long and checks everything against everything that was ever prescribed. Even if nothing was prescribed in current encounter. If you want to do telehealth, search patient. Click name. Click \"hub\". Click \"new encounter.\" Click \"virtual visit.\" Click \"open progress note.\" Then you can type. Support is horrible. Enjoy an Indian tech with incomprehensible accent. If you're an MD let me tell you: RUN!!!!!!!",
"What I like best about eClinicalWorks is that it is easy to note down patient history, chief complaints, and family history, as well as physician notes electronically. What I most dislike about eClinicalWorks is that it can be difficult to add in other providers that the patient is seeing, and it can be difficult to pull up tests that were completed at other clinics or labs."
],
"ratings": [
"3.7/5 (150 reviews) - G2",
"1.0/5 (1 review) - Capterra",
"5.0/5 (1 review) - Capterra"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "1999",
"integration_partners": [
"Tebra",
"Cerner",
"NextGen Healthcare EHR",
"Phreesia",
"PatientNow",
"Birdeye",
"Weave",
"Epic",
"PatientPop",
"Kareo",
"Health IT News",
"Health IT Register",
"Health IT Central",
"Health IT Solutions"
],
"id": "SW2669",
"slug": "cards",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/cards.json"
}
}