JSON twin: https://www.healthaidb.com/software/capsule.json
Capsule
https://www.capsule.com/how-it-works
Capsule (Capsule Technologies / Philips Capsule MDIP) is a vendor‑neutral medical device information platform that integrates streaming device data with hospital systems to enable device connectivity, clinical surveillance, and patient monitoring.
A commercial, enterprise-grade Medical Device Information Platform (MDIP) that captures, normalizes and routes physiologic and device data from medical devices to EHRs, surveillance engines and analytics systems; supports device connectivity management, clinical surveillance (alarm management / EWSS), retrospective analytics and patient monitoring across care settings.
unknown
2016
US (noted as US-based operations; no specific multi-region residency options documented)
P0275
2025-09-07
commercial proprietary
Contact vendor for licensing, deployment and SaaS pricing; enterprise sales with demos and implementation services.
enterprise_quote
2015
product
1.0
{
"company_name": "Capsule",
"company_url": "https://www.capsule.com/",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://www.capsule.com/how-it-works",
"categories": [
"patient-facing",
"pharmacy",
"medication management",
"digital health",
"administrative"
],
"market_segment": [
"consumer",
"enterprise"
],
"links": [
"https://www.capsule.com/",
"https://www.capsule.com/about",
"https://www.capsule.com/how-it-works",
"https://www.capsule.com/for-doctors",
"https://www.capsule.com/press",
"https://www.capsule.com/privacy",
"https://www.capsule.com/hipaa",
"https://apps.apple.com/us/app/capsule-pharmacy/id1092333652",
"https://play.google.com/store/apps/details?id=com.capsule.capsule",
"https://www.bloomberg.com/news/articles/2019-09-13/pharmacy-startup-capsule-raises-200-million-to-grow-beyond-nyc"
],
"summary": "Capsule (Capsule Technologies / Philips Capsule MDIP) is a vendor‑neutral medical device information platform that integrates streaming device data with hospital systems to enable device connectivity, clinical surveillance, and patient monitoring.",
"description": "A commercial, enterprise-grade Medical Device Information Platform (MDIP) that captures, normalizes and routes physiologic and device data from medical devices to EHRs, surveillance engines and analytics systems; supports device connectivity management, clinical surveillance (alarm management / EWSS), retrospective analytics and patient monitoring across care settings.",
"target_users": [
"clinicians",
"nurses",
"clinical engineers/biomed",
"IT teams",
"hospital administrators/C-suite",
"clinical informaticists",
"respiratory therapists"
],
"specialties": [
"critical care",
"general medicine/non-critical care",
"operating room/anesthesia",
"post-acute care",
"perioperative monitoring",
"patient safety/clinical surveillance"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Japan",
"Australia",
"Global"
],
"languages_supported": [
"English",
"Français",
"Deutsch",
"日本語"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for licensing, deployment and SaaS pricing; enterprise sales with demos and implementation services.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Accepts e-prescriptions",
"Prescription transfer from other pharmacies",
"Same-day / scheduled delivery",
"Refill management and reminders",
"Insurance lookup and copay coordination",
"Pharmacist communication via text/phone",
"Prior authorization support",
"Adherence reporting",
"Order tracking and delivery scheduling",
"Medication dispensing and fulfillment"
],
"optional_modules": [
"Provider integration / doctor partnerships",
"Prior authorization technology",
"Adherence reporting for clinicians"
],
"integrations": [
"E-prescribing systems (generic)",
"Insurance payors (billing/claims coordination)"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Access controls / role-based access",
"Audit logging",
"Encryption (in transit and at rest implied in HIPAA context)"
],
"privacy_features": [
"HIPAA Notice of Privacy Practices",
"Designated Privacy Officer / contact",
"Affiliated Covered Entity (ACE) designation for HIPAA"
],
"data_residency": "US (noted as US-based operations; no specific multi-region residency options documented)",
"customers": [
"HealthPartners",
"Virtuwell"
],
"user_reviews": [
"I absolutely loved Capsule for a while, but after layoffs and some startup growing pains, the service started to go downhill.",
"I love Capsule. I started using it last year and it's awesome — I pay in the app and they get delivered within 24 hours.",
"No problems at all. I transferred all my rx to Capsule because they are so easy to work with.",
"I've had only negative experiences with Capsule. They have mis-delivered my medication multiple times.",
"They will deliver my methylphenidate no problem. Once in a while there are small hiccups but overall great.",
"Capsule added automatic tipping for delivery drivers — you have to manually opt out; that felt inappropriate to some users."
],
"ratings": [
"Trustpilot: multiple reviews (many negative; example pages show 1/5-star reviews)",
"Apple App Store: user reviews present for Capsule Pharmacy app",
"Google Play Store: user reviews present for Capsule app",
"Better Business Bureau: complaints listed (not BBB accredited)"
],
"support_channels": [
"phone (call/text)",
"email",
"in-app chat/text",
"help center / FAQ"
],
"training_options": [
"documentation",
"help center / FAQ"
],
"release_year": "2015",
"integration_partners": [
"Virtuwell",
"HealthPartners"
],
"id": "P0275",
"slug": "capsule",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/capsule.json"
}
}