callminer

JSON twin: https://www.healthaidb.com/software/callminer.json

Company Name

CallMiner

Product URL

https://callminer.com/products/eureka

Company URL

https://callminer.com

Categories

Summary

CallMiner Eureka is an AI-powered conversation intelligence platform that captures and analyzes 100% of voice and text interactions to drive patient experience, compliance, and revenue-cycle outcomes for healthcare contact centers.

Description

Enterprise conversation analytics platform (Eureka) providing automated transcription, omnichannel capture (voice, chat, email, SMS, surveys, social), real-time alerts and next-best-action, post-call analytics, quality management, coaching, redaction, and integrations to improve patient satisfaction, compliance, and revenue cycle management.

Api Available

yes

Certifications

Company Founding

2002

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0266

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial, proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing; enterprise deployment and demos available.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "CallMiner",
  "company_url": "https://callminer.com",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Australia",
    "Czech Republic"
  ],
  "company_founding": "2002",
  "product_url": "https://callminer.com/products/eureka",
  "categories": [
    "analytics",
    "administrative",
    "experience management",
    "quality management",
    "risk & compliance"
  ],
  "market_segment": [
    "enterprise"
  ],
  "links": [
    "https://callminer.com/",
    "https://callminer.com/products/eureka",
    "https://callminer.com/our-company/about-us",
    "https://callminer.com/contact",
    "https://callminer.com/our-company-security",
    "https://callminer.com/products/integrations",
    "https://callminer.com/solutions/healthcare",
    "https://www.g2.com/products/callminer-eureka/reviews",
    "https://callminer.com/news/press-releases/callminer-eureka-named-best-speech-analytics-solution",
    "https://learning.callminer.com/us/col/lc/whitepaper-forrester-wave-25"
  ],
  "summary": "CallMiner Eureka is an AI-powered conversation intelligence platform that captures and analyzes 100% of voice and text interactions to drive patient experience, compliance, and revenue-cycle outcomes for healthcare contact centers.",
  "description": "Enterprise conversation analytics platform (Eureka) providing automated transcription, omnichannel capture (voice, chat, email, SMS, surveys, social), real-time alerts and next-best-action, post-call analytics, quality management, coaching, redaction, and integrations to improve patient satisfaction, compliance, and revenue cycle management.",
  "target_users": [
    "contact center agents",
    "supervisors",
    "quality assurance teams",
    "patient experience teams",
    "revenue cycle managers",
    "compliance officers",
    "operations/analytics teams",
    "IT/implementers"
  ],
  "specialties": [
    "patient engagement",
    "revenue cycle management",
    "contact center quality management",
    "compliance monitoring",
    "patient triage and routing",
    "fraud detection",
    "sentiment and experience analytics"
  ],
  "regions_available": [
    "Global"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing; enterprise deployment and demos available.",
  "license": "commercial, proprietary",
  "deployment_model": [
    "cloud/SaaS",
    "hybrid",
    "on_prem (connectors/OVTS options)"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Omnichannel capture (voice, chat, email, video)",
    "Automatic speech-to-text / transcription",
    "Speaker separation",
    "Automated scoring and quality management",
    "Root-cause & trend analysis",
    "Real-time agent guidance & alerts",
    "Agent coaching and performance dashboards",
    "Conversation categorization / topic discovery",
    "Automated redaction of sensitive data",
    "Recording & screen recording ingestion",
    "Intelligent outreach and survey automation",
    "Virtual agents / voice-optimized bots (OmniAgent)",
    "Multilingual real-time translation (LiveTranslate)",
    "APIs & connectors for data export/ingest",
    "Visual analytics and interactive dashboards",
    "Workflow automation / integrations with case systems",
    "Policy/compliance monitoring and risk detection"
  ],
  "optional_modules": [
    "Analyze",
    "Coach",
    "RealTime",
    "Outreach",
    "OmniAgent (virtual agent)",
    "LiveTranslate",
    "Redact",
    "Record",
    "Screen Record",
    "Visualize"
  ],
  "integrations": [
    "Amazon Connect",
    "Genesys",
    "Five9",
    "Twilio",
    "Salesforce",
    "ServiceNow",
    "Zendesk",
    "Microsoft Azure (Speech to Text)",
    "Google Cloud Speech-to-Text",
    "NICE",
    "Nuance",
    "Oracle CX",
    "Talkdesk",
    "RingCentral",
    "Zoom",
    "Deepgram",
    "Avaya",
    "Calabrio",
    "Medallia",
    "Qualtrics"
  ],
  "data_standards": [
    "OVTS (Open Voice Transcription Standard)",
    "REST/JSON APIs",
    "Webhooks",
    "OAuth2"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "SOC 2 Type II",
    "HITRUST CSF",
    "ISO 27001 (2022)",
    "FISMA",
    "PCI DSS",
    "HIPAA (supported via HITRUST/BAA)"
  ],
  "certifications": [
    "SOC 2 Type II",
    "HITRUST CSF Certified",
    "ISO 27001:2022",
    "FISMA compliance attestations",
    "PCI DSS certified"
  ],
  "security_features": [
    "Encryption at-rest and in-transit",
    "Role-based access control (RBAC)",
    "SSO/SAML",
    "Audit logs / activity logging",
    "Multi-factor authentication (2FA)",
    "Automated redaction"
  ],
  "privacy_features": [
    "BAA available (for HIPAA customers)",
    "Automated data redaction",
    "Data anonymization/pseudonymization options",
    "Audit trails for access and processing"
  ],
  "data_residency": "",
  "customers": [
    "Alorica",
    "Serco",
    "Inizio Engage",
    "ResultsCX",
    "FCT",
    "Workhuman",
    "UPMC",
    "NTT Data",
    "Radial",
    "Kelsey-Seybold Clinic",
    "VitalityHealth / Davies",
    "RDI Corporation",
    "USCB America",
    "Gant Travel",
    "Meduit",
    "SiriusXM",
    "Holiday Inn Club Vacations",
    "Meduit (listed separately in site stories)",
    "RDI Corporation"
  ],
  "user_reviews": [],
  "ratings": [
    "G2 — Quality of Support: 9.0/10 (as reported on product profile pages)",
    "GetApp — Overall: 4.6/5 (listed on GetApp product page)",
    "TrustRadius — 9/10 (TrustRadius product listing)",
    "Gartner Peer Insights — positive customer feedback on analytics and roadmap (Gartner review page)"
  ],
  "support_channels": [
    "email",
    "phone",
    "ticketing",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "certification"
  ],
  "release_year": "",
  "integration_partners": [
    "Microsoft Azure (Azure Marketplace listing)",
    "AWS Marketplace (Eureka listed)",
    "Zoom (partner collateral / partner listing)"
  ],
  "id": "P0266",
  "slug": "callminer",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/callminer.json"
  }
}