JSON twin: https://www.healthaidb.com/software/call-journey.json
Call Journey
https://www.calljourney.com/product/
Call Journey CI is a conversation-intelligence platform that uses AI to transcribe and analyze voice, text, and email interactions to drive contact-center and patient-engagement insights.
Call Journey CI captures and structures omnichannel conversations with high-accuracy transcription and speech analytics, applies PII redaction, automates QA scoring, surfaces root-cause and trend insights, and provides BI-ready reporting and exportable data for downstream action. It is marketed to contact centers and enterprise customers including healthcare organizations and integrates with common analytics and CRM ecosystems.
yes
2009
Not explicitly restricted; operations and offices in US and Australia (global/cloud hosting options not specifically limited on site)
P0265
2025-09-07
commercial/proprietary
contact vendor for pricing and trial information
enterprise_quote
product
1.0
{
"company_name": "Call Journey",
"company_url": "https://www.calljourney.com/",
"company_offices": [
"United States",
"Australia",
"Philippines"
],
"company_founding": "2009",
"product_url": "https://www.calljourney.com/product/",
"categories": [
"AI contact center intelligence",
"Conversation intelligence",
"Customer experience management",
"Contact center management",
"Risk & compliance"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.calljourney.com/product/",
"https://www.calljourney.com/platform/",
"https://www.calljourney.com/solutions/industry/health-care/",
"https://www.calljourney.com/contact/",
"https://www.calljourney.com/privacy-policy/",
"https://elion.health/products/call-journey",
"https://www.linkedin.com/company/calljourney/",
"https://www.capterra.com/p/227703/CallJourneyCI/"
],
"summary": "Call Journey CI is a conversation-intelligence platform that uses AI to transcribe and analyze voice, text, and email interactions to drive contact-center and patient-engagement insights.",
"description": "Call Journey CI captures and structures omnichannel conversations with high-accuracy transcription and speech analytics, applies PII redaction, automates QA scoring, surfaces root-cause and trend insights, and provides BI-ready reporting and exportable data for downstream action. It is marketed to contact centers and enterprise customers including healthcare organizations and integrates with common analytics and CRM ecosystems.",
"target_users": [
"contact center agents",
"contact center managers",
"quality assurance teams",
"customer experience leaders",
"health system administrators",
"data analysts"
],
"specialties": [
"Patient engagement",
"Contact center analytics",
"Telehealth support"
],
"regions_available": [
"United States",
"Australia",
"Philippines"
],
"languages_supported": [],
"pricing_model": "enterprise_quote",
"pricing_details": "contact vendor for pricing and trial information",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"High-accuracy multilingual transcription",
"Speech analytics (keyword/topic extraction)",
"Sentiment and emotion analysis",
"Searchable, sortable call transcripts",
"PII redaction for transcripts",
"Automated QA / call scoring with customizable scorecards",
"Call categorization / tagging",
"Conversation trend and root-cause analysis",
"Productivity analysis and agent performance insights",
"Real-time and near‑real‑time monitoring/insights",
"Pre-built BI reports and dashboards",
"Exportable data / open architecture (Databridge)",
"Data retention controls (default 1 year unless agreed)",
"Shareable insights with governance controls",
"Transcripts and metadata export via API"
],
"optional_modules": [
"WordBench",
"Databridge Service",
"Conversation Pipeline Service",
"Help Desk / Support Services"
],
"integrations": [
"Microsoft Dynamics 365",
"Microsoft Power BI",
"Genesys Cloud (via Power BI adapter / partner integrations)",
"Contact center platforms (generic integrations via pipeline/API)",
"BI tools (export/Databridge)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"GDPR",
"CCPA",
"Australian Privacy Act"
],
"certifications": [],
"security_features": [
"Encryption in transit (SSL/TLS)",
"PII redaction",
"Access controls / account authorization",
"Commercially reasonable administrative, physical and technical safeguards"
],
"privacy_features": [
"PII redaction",
"Customer responsibility for consent / notice to call participants",
"Data retention policy (retain recordings/data for 1 year by default)"
],
"data_residency": "Not explicitly restricted; operations and offices in US and Australia (global/cloud hosting options not specifically limited on site)",
"customers": [
"Southern First Bank"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"phone",
"email",
"partner_program"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"partner_enablement"
],
"release_year": "",
"integration_partners": [
"Genesys",
"Microsoft",
"BI tools (unspecified)"
],
"id": "P0265",
"slug": "call-journey",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/call-journey.json"
}
}