JSON twin: https://www.healthaidb.com/software/buoy-health.json
Buoy Health
https://www.buoyhealth.com/symptom-checker/
Buoy Health is an AI-powered online symptom checker and digital triage platform that guides users through symptom assessment and recommends appropriate next steps for care.
Buoy Health provides an interactive, clinical AI chat that asks personalized questions to assess symptoms, suggests possible conditions and severity, recommends care options (self-care, primary care, urgent care, emergency), offers clinician-reviewed health content, supports follow-up/check-ins, and is sold to health systems, health plans, employers and digital health partners. The platform is HIPAA-compliant and used as a digital front door and e-triage/navigation tool.
yes
2014
P0256
2025-09-07
commercial, proprietary
Contact vendor for pricing; enterprise contracts and partnerships with health plans/employers/health systems (no public consumer B2B pricing).
enterprise_quote
2014
product
1.0
{
"company_name": "Buoy Health",
"company_url": "https://www.buoyhealth.com/",
"company_offices": [
"United States"
],
"company_founding": "2014",
"product_url": "https://www.buoyhealth.com/symptom-checker/",
"categories": [
"diagnostic",
"patient-facing",
"triage",
"clinical decision support",
"consumer health",
"AI-powered symptom checker"
],
"market_segment": [
"consumer",
"enterprise",
"health plans"
],
"links": [
"https://www.buoyhealth.com/",
"https://www.buoyhealth.com/symptom-checker/",
"https://www.buoyhealth.com/developers",
"https://www.buoyhealth.com/security-and-privacy",
"https://www.buoyhealth.com/company",
"https://www.buoyhealth.com/press",
"https://elion.health/products/buoy-health",
"https://www.postman.com/buoy-health-api/buoy-symptom-checker-api/overview",
"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9440406/",
"https://www.linkedin.com/company/buoyhealth"
],
"summary": "Buoy Health is an AI-powered online symptom checker and digital triage platform that guides users through symptom assessment and recommends appropriate next steps for care.",
"description": "Buoy Health provides an interactive, clinical AI chat that asks personalized questions to assess symptoms, suggests possible conditions and severity, recommends care options (self-care, primary care, urgent care, emergency), offers clinician-reviewed health content, supports follow-up/check-ins, and is sold to health systems, health plans, employers and digital health partners. The platform is HIPAA-compliant and used as a digital front door and e-triage/navigation tool.",
"target_users": [
"patients",
"health plan administrators",
"employers",
"clinicians",
"health system administrators",
"digital health providers"
],
"specialties": [
"primary care",
"urgent care",
"emergency care triage",
"behavioral health (screening/guidance)",
"general symptom assessment"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; enterprise contracts and partnerships with health plans/employers/health systems (no public consumer B2B pricing).",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"AI‑powered symptom checker / chat-based triage engine",
"Clinical-condition suggestions and differential narrowing",
"Level-of-care guidance (triage recommendations)",
"Customizable handoffs to care services and locations",
"Embeddable API for websites and mobile apps",
"Turnkey integration for patient portals",
"Clinician/governance by in‑house medical team",
"User feedback collection for symptom interview quality",
"Location‑based local care recommendations (optional)"
],
"optional_modules": [
"Employer-focused module (Back With Care™ COVID features / employer reporting)",
"Customization for referral/handoff workflows",
"White‑label / branding options"
],
"integrations": [
"Banner Health (customer/integration testimonial)",
"Patient portals / website embedding (generic)",
"Postman API collection (developer tooling / sandbox)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HITRUST CSF",
"HIPAA (implied by product and HITRUST certification)",
"Privacy notice / GDPR considerations (privacy page)"
],
"certifications": [
"HITRUST CSF"
],
"security_features": [
"Encryption in transit",
"Encryption at rest",
"Access controls / role-based access",
"Security incident reporting contact",
"Audit logging (platform-level logging implied)"
],
"privacy_features": [
"Published privacy notice",
"Controls over location sharing (user opt-out)",
"Limited employer data exposure for specific modules (Back With Care™)",
"Do Not Sell/Share controls"
],
"data_residency": "",
"customers": [
"Cigna (investor/partner)",
"Humana (investor/partner)",
"Optum/UnitedHealth (investor/partner)",
"Health Action Council",
"Circulation Health"
],
"user_reviews": [
"\"Buoy is scammy af.\"",
"\"The product sucks for POTS.\"",
"\"Buoy is a shameless cash grab marketed to chronically ill people.\"",
"\"Started advertising hardcore to this demographic — not helpful clinically.\""
],
"ratings": [
"Trustpilot 4.5/5 (listed on Buoy pages)"
],
"support_channels": [
"chat",
"email",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2014",
"integration_partners": [
"Cigna",
"Humana",
"Optum/Optum Ventures",
"Health Action Council",
"Circulation Health"
],
"id": "P0256",
"slug": "buoy-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/buoy-health.json"
}
}