Bright Pattern

JSON twin: https://www.healthaidb.com/software/bright-pattern.json

Company Name

Bright Pattern

Product URL

https://www.brightpattern.com

Company URL

https://www.brightpattern.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• healthcare It
• telehealth
• customer Support
• cloud-based Solutions
• ai Clinical Documentation Integrity
• compliance Management
• Clinical
• Administrative
• Diagnostic
• Telemedicine
• Customer Service
• Cloud Computing
• Ai Integration

Summary

Bright Pattern offers HIPAA-compliant, AI-driven omnichannel contact center software tailored for healthcare organizations, enhancing patient engagement and operational efficiency.

Description

Bright Pattern provides a cloud-based contact center solution designed for healthcare providers, enabling secure, omnichannel communication with patients. The platform integrates AI for task automation, quality assurance, and intelligent routing, ensuring HIPAA compliance and seamless patient interactions across voice, video, SMS, and text messaging channels. It supports CRM integrations with systems like Salesforce and Microsoft Dynamics, offering a unified agent desktop and automated quality management tools to improve patient satisfaction and staff productivity.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• ISO 13485
• IEC 62304
• MDSAP
• EU MDR
• CE mark
• HDS (France)
• Privacy Shield

Company Founding

2013

Company Offices

• United States
• United Kingdom
• Germany
• France
• Australia
• New Zealand
• Singapore
• Mexico
• South Korea
• Japan

Compliance

• HIPAA
• GDPR
• SOC 2
• PCI DSS
• ISO 27001
• ISO 13485
• IEC 62304
• MDSAP
• EU MDR
• CE mark
• HDS (France)
• Privacy Shield

Customers

• Non-Profit Organization Management
• Staffing and Recruiting
• Retail
• Automotive
• Consumer Services
• Hospital & Health Care
• Financial Services
• Internet
• Online Media
• Media and Publisher Brand
• TV Network with Niche Programming
• Health, Wellness and Fitness
• Mid-Market (51-1000 employees)
• Small-Business (50 or fewer employees)
• Enterprise (> 1000 employees)

Data Residency

Hosted on Google Cloud with multi-region options (US, EU, FR HDS); deployment-ready in 64+ countries with localization and region selection

Data Standards

• FHIR
• HL7 v2
• C-CDA
• SMART on FHIR
• OIDC
• SAML
• JSON Web Tokens (JWT)

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Omnichannel communication support
• AI-powered agent assistance
• Interactive Voice Response (IVR)
• Predictive dialer
• Unified agent desktop
• Omnichannel quality management
• CRM integrations
• Workforce management (WFM)
• Automated bot conversations
• Sentiment and text analysis
• Click-to-call and click-to-chat capabilities
• Real-time analytics and dashboards
• Automated reporting
• Speech and text analytics
• Agent assist and teleprompter
• Mobile app support
• Interactive voice response (IVR)

Id

SW1022

Integration Partners

• Salesforce
• IBM

Integrations

• Epic
• Cerner
• MEDITECH
• Allscripts
• athenahealth
• AdvancedMD
• Lyniate
• Google Cloud Platform (GCP/Apigee)
• Microsoft Dynamics 365
• Salesforce
• Zendesk
• Oracle Service Cloud
• Hubspot
• Zoho
• Microsoft Teams
• Ivanti Service Management
• ManageEngine
• ServiceNow

Languages Supported

• English
• Spanish
• German
• French
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Gujarati
• Malayalam

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Omnichannel quality management
• Workforce management (WFM)
• Automated bot conversations
• Sentiment and text analysis
• Click-to-call and click-to-chat capabilities
• Real-time analytics and dashboards
• Automated reporting
• Speech and text analytics
• Agent assist and teleprompter
• Mobile app support

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) support
• Consent management
• Anonymization
• Data minimization

Product Code

SW1022

Product Name

Bright Pattern

Ratings

• 4.4/5 on G2
• 4.9/5 on G2 for Brightmetrics
• 4.5/5 on Capterra

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• New Zealand
• Singapore
• Mexico
• South Korea
• Japan
• Brazil
• India
• South Africa
• United Arab Emirates
• Saudi Arabia
• Argentina
• Chile
• Colombia
• Peru

Related Urls

• https://elion.health/products/bright-pattern

Release Year

2013

Security Features

• Data encryption in transit and at rest
• Role-based access control (RBAC)
• Single Sign-On (SSO)
• Audit logs
• Two-factor authentication (2FA)
• Data loss prevention (DLP)

Specialties

• Telehealth
• Patient Engagement
• Customer Service
• Healthcare It
• Cloud Computing
• Ai Integration
• Compliance Management
• Crm Integration
• Quality Management
• Omnichannel Communication
• Data Security
• Hipaa Compliance
• Appointment Scheduling
• Insurance Verification
• Symptom Triage
• Virtual Assistance
• Patient Support
• Healthcare Operations
• Remote Patient Monitoring
• Healthcare Analytics

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers
• Healthcare Providers
• Call Center Agents
• IT Professionals

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• We hit a homerun by switching to BrightPattern.
• Great Product and Great Partner.
• Wonderful and educational.
• Great Platform, Excellent Support Team!
• Great Product and Amazing Support Team
• Experience using Bright Pattern
• Solid Call Center Software
• Reporting Excellence
• Efficient and Reliable Software
• An excellent product for small business!
• Difficulty accessing document review services
• Number of Features on HR Process

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Bright Pattern",
  "company_name": "Bright Pattern",
  "product_url": "https://www.brightpattern.com",
  "company_url": "https://www.brightpattern.com",
  "related_urls": [
    "https://elion.health/products/bright-pattern"
  ],
  "product_code": "SW1022",
  "summary": "Bright Pattern offers HIPAA-compliant, AI-driven omnichannel contact center software tailored for healthcare organizations, enhancing patient engagement and operational efficiency.",
  "description": "Bright Pattern provides a cloud-based contact center solution designed for healthcare providers, enabling secure, omnichannel communication with patients. The platform integrates AI for task automation, quality assurance, and intelligent routing, ensuring HIPAA compliance and seamless patient interactions across voice, video, SMS, and text messaging channels. It supports CRM integrations with systems like Salesforce and Microsoft Dynamics, offering a unified agent desktop and automated quality management tools to improve patient satisfaction and staff productivity.",
  "categories": [
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    "compliance Management",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Healthcare It",
    "Telemedicine",
    "Customer Service",
    "Cloud Computing",
    "Ai Integration",
    "Compliance Management"
  ],
  "market_segment": [
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  "target_users": [
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    "Nurses",
    "Patients",
    "Admins",
    "Payers",
    "Healthcare Providers",
    "Call Center Agents",
    "IT Professionals"
  ],
  "specialties": [
    "Telehealth",
    "Patient Engagement",
    "Customer Service",
    "Healthcare It",
    "Cloud Computing",
    "Ai Integration",
    "Compliance Management",
    "Crm Integration",
    "Quality Management",
    "Omnichannel Communication",
    "Data Security",
    "Hipaa Compliance",
    "Appointment Scheduling",
    "Insurance Verification",
    "Symptom Triage",
    "Virtual Assistance",
    "Patient Support",
    "Healthcare Operations",
    "Remote Patient Monitoring",
    "Healthcare Analytics"
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  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "New Zealand",
    "Singapore",
    "Mexico",
    "South Korea",
    "Japan",
    "Brazil",
    "India",
    "South Africa",
    "United Arab Emirates",
    "Saudi Arabia",
    "Argentina",
    "Chile",
    "Colombia",
    "Peru"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "German",
    "French",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Gujarati",
    "Malayalam"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "New Zealand",
    "Singapore",
    "Mexico",
    "South Korea",
    "Japan"
  ],
  "company_founding": "2013",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Omnichannel communication support",
    "AI-powered agent assistance",
    "Interactive Voice Response (IVR)",
    "Predictive dialer",
    "Unified agent desktop",
    "Omnichannel quality management",
    "CRM integrations",
    "Workforce management (WFM)",
    "Automated bot conversations",
    "Sentiment and text analysis",
    "Click-to-call and click-to-chat capabilities",
    "Real-time analytics and dashboards",
    "Automated reporting",
    "Speech and text analytics",
    "Agent assist and teleprompter",
    "Mobile app support",
    "Interactive voice response (IVR)"
  ],
  "optional_modules": [
    "Omnichannel quality management",
    "Workforce management (WFM)",
    "Automated bot conversations",
    "Sentiment and text analysis",
    "Click-to-call and click-to-chat capabilities",
    "Real-time analytics and dashboards",
    "Automated reporting",
    "Speech and text analytics",
    "Agent assist and teleprompter",
    "Mobile app support"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "MEDITECH",
    "Allscripts",
    "athenahealth",
    "AdvancedMD",
    "Lyniate",
    "Google Cloud Platform (GCP/Apigee)",
    "Microsoft Dynamics 365",
    "Salesforce",
    "Zendesk",
    "Oracle Service Cloud",
    "Hubspot",
    "Zoho",
    "Microsoft Teams",
    "Ivanti Service Management",
    "ManageEngine",
    "ServiceNow"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "C-CDA",
    "SMART on FHIR",
    "OIDC",
    "SAML",
    "JSON Web Tokens (JWT)"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "PCI DSS",
    "ISO 27001",
    "ISO 13485",
    "IEC 62304",
    "MDSAP",
    "EU MDR",
    "CE mark",
    "HDS (France)",
    "Privacy Shield"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "ISO 13485",
    "IEC 62304",
    "MDSAP",
    "EU MDR",
    "CE mark",
    "HDS (France)",
    "Privacy Shield"
  ],
  "security_features": [
    "Data encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Data loss prevention (DLP)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) support",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "Hosted on Google Cloud with multi-region options (US, EU, FR HDS); deployment-ready in 64+ countries with localization and region selection",
  "customers": [
    "Non-Profit Organization Management",
    "Staffing and Recruiting",
    "Retail",
    "Automotive",
    "Consumer Services",
    "Hospital & Health Care",
    "Financial Services",
    "Internet",
    "Online Media",
    "Media and Publisher Brand",
    "TV Network with Niche Programming",
    "Health, Wellness and Fitness",
    "Mid-Market (51-1000 employees)",
    "Small-Business (50 or fewer employees)",
    "Enterprise (> 1000 employees)"
  ],
  "user_reviews": [
    "We hit a homerun by switching to BrightPattern.",
    "Great Product and Great Partner.",
    "Wonderful and educational.",
    "Great Platform, Excellent Support Team!",
    "Great Product and Amazing Support Team",
    "Experience using Bright Pattern",
    "Solid Call Center Software",
    "Reporting Excellence",
    "Efficient and Reliable Software",
    "An excellent product for small business!",
    "Difficulty accessing document review services",
    "Number of Features on HR Process"
  ],
  "ratings": [
    "4.4/5 on G2",
    "4.9/5 on G2 for Brightmetrics",
    "4.5/5 on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2013",
  "integration_partners": [
    "Salesforce",
    "IBM"
  ],
  "id": "SW1022",
  "slug": "bright-pattern",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/bright-pattern.json"
  }
}