bright-pattern

JSON twin: https://www.healthaidb.com/software/bright-pattern.json

Company Name

Bright Pattern

Product URL

https://www.brightpattern.com/omnichannel-contact-center/

Company URL

https://www.brightpattern.com

Categories

Summary

Bright Pattern is a cloud-based, AI-powered omnichannel contact center platform that provides HIPAA‑compliant patient engagement and healthcare call center capabilities.

Description

Bright Pattern offers a multi-channel contact center (voice, IVR, SMS, chat, email, video, messengers) with AI-driven routing, agent assist, bots, omnichannel quality management, CRM integrations, workforce management and security controls designed for healthcare organizations and HIPAA compliance.

Api Available

yes

Certifications

Company Founding

2010

Company Offices

Compliance

Customers

Data Residency

Multi-region cloud with regional options (US/EU/APAC) and option for on-premise/private cloud hosting

Data Standards

Deployment Model

Features

Id

P0250

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

per‑agent, per‑month subscription tiers; free trial available; public pricing not listed — contact vendor for quotes

Pricing Model

subscription

Privacy Features

Ratings

Regions Available

Release Year

2010

Security Features

Specialties

Support Channels

System Requirements

Browser-based agent desktop (modern browsers); mobile apps on iOS/Android; on-prem/private cloud option for self-hosting (no specific DB/hardware published on overview page)

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Bright Pattern",
  "company_url": "https://www.brightpattern.com",
  "company_offices": [
    "United States",
    "Belgium",
    "Australia",
    "New Zealand",
    "Singapore",
    "Colombia"
  ],
  "company_founding": "2010",
  "product_url": "https://www.brightpattern.com/omnichannel-contact-center/",
  "categories": [
    "administrative",
    "patient-facing",
    "communication",
    "crm integrations",
    "analytics",
    "workforce management",
    "compliance"
  ],
  "market_segment": [
    "enterprise",
    "midsize business"
  ],
  "links": [
    "https://www.brightpattern.com/",
    "https://www.brightpattern.com/contact-bright-pattern/",
    "https://www.brightpattern.com/omnichannel-contact-center/",
    "https://www.brightpattern.com/healthcare-call-center-software/",
    "https://www.brightpattern.com/compliance/hipaa/",
    "https://www.brightpattern.com/integrations/",
    "https://www.brightpattern.com/call-center-software-pricing/",
    "https://www.g2.com/products/bright-pattern/reviews",
    "https://www.capterra.com/p/130369/Bright-Pattern/",
    "https://www.brightpattern.com/privacy-policy/"
  ],
  "summary": "Bright Pattern is a cloud-based, AI-powered omnichannel contact center platform that provides HIPAA‑compliant patient engagement and healthcare call center capabilities.",
  "description": "Bright Pattern offers a multi-channel contact center (voice, IVR, SMS, chat, email, video, messengers) with AI-driven routing, agent assist, bots, omnichannel quality management, CRM integrations, workforce management and security controls designed for healthcare organizations and HIPAA compliance.",
  "target_users": [
    "contact center agents",
    "healthcare administrators",
    "patient support representatives",
    "care coordinators",
    "IT/system integrators",
    "health plan/payer support teams"
  ],
  "specialties": [
    "patient engagement",
    "telehealth support",
    "healthcare call center",
    "payer/member services",
    "appointment scheduling",
    "revenue cycle/customer billing support",
    "pharmacy support"
  ],
  "regions_available": [
    "United States",
    "Germany",
    "Saudi Arabia (Arabic)",
    "Mexico/Spanish",
    "Korea",
    "Australia",
    "New Zealand",
    "Singapore"
  ],
  "languages_supported": [
    "English",
    "German",
    "Arabic",
    "Spanish",
    "Korean"
  ],
  "pricing_model": "subscription",
  "pricing_details": "per‑agent, per‑month subscription tiers; free trial available; public pricing not listed — contact vendor for quotes",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS / Cloud (CCaaS)",
    "On-premise / Private cloud",
    "Hybrid"
  ],
  "os_platforms": [
    "Web (browser-based unified agent desktop)",
    "iOS (mobile app)",
    "Android (mobile app)",
    "Windows (desktop browser)",
    "macOS (desktop browser)"
  ],
  "features": [
    "true omnichannel routing (voice, email, web chat, SMS, messengers, social, video)",
    "Unified agent desktop",
    "Drag-and-drop Scenario Builder (workflow builder)",
    "Advanced omnichannel ACD/intelligent routing",
    "Omni QM (omnichannel quality management)",
    "Speech and text analytics / sentiment analysis",
    "AI-powered bots and agent assist",
    "IVR / conversational IVR",
    "Click-to-call / click-to-chat",
    "Inbound/outbound (predictive) campaigns",
    "Call and screen recording",
    "Real-time intervention and monitoring",
    "Unified reporting and KPIs",
    "Embedded in-app chat/video/document sharing",
    "No-downtime active-active cloud architecture"
  ],
  "optional_modules": [
    "OmniQM (quality management)",
    "AI bots / conversational AI",
    "Predictive dialer / outbound campaigns",
    "Workforce optimization / WFM integration",
    "Video chat / in-app support",
    "Advanced analytics and speech/text analytics",
    "CRM connectors (packaged integrations)",
    "Mobile agent app"
  ],
  "integrations": [
    "Salesforce",
    "Microsoft Dynamics 365",
    "Zendesk",
    "Oracle Service Cloud",
    "HubSpot",
    "Zoho",
    "ServiceNow",
    "Microsoft Teams",
    "NICE (WFO/WFM)",
    "Pipkins (WFM)",
    "Monet (WFM)",
    "Aspect (WFM)",
    "Oracle (telephony/CRM)"
  ],
  "data_standards": [],
  "api_available": "yes",
  "system_requirements": "Browser-based agent desktop (modern browsers); mobile apps on iOS/Android; on-prem/private cloud option for self-hosting (no specific DB/hardware published on overview page)",
  "compliance": [
    "HIPAA",
    "GDPR",
    "PCI",
    "TCPA",
    "SOC 2"
  ],
  "certifications": [
    "SOC 2"
  ],
  "security_features": [
    "Encryption (in transit and at rest)",
    "SSO / SAML",
    "Role-based access control (RBAC)",
    "Audit logging",
    "Two-factor authentication (2FA)",
    "Call and screen recording controls"
  ],
  "privacy_features": [
    "BAA available",
    "Data minimization controls",
    "Privacy/GDPR support"
  ],
  "data_residency": "Multi-region cloud with regional options (US/EU/APAC) and option for on-premise/private cloud hosting",
  "customers": [
    "Everise",
    "The Connection",
    "Republic Wireless",
    "Transcosmos",
    "Randstad",
    "G7",
    "Money Ladder",
    "C2C Rail / Purple",
    "YMCA",
    "Soprime"
  ],
  "user_reviews": [],
  "ratings": [
    "G2: 4.4/5",
    "Capterra: 4.8/5",
    "TrustRadius: 4.9/5"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2010",
  "integration_partners": [
    "Salesforce",
    "Zendesk",
    "Microsoft Dynamics 365",
    "Oracle Service Cloud",
    "Avaya",
    "ServiceNow",
    "Transcosmos",
    "SOGEDES",
    "Acho (third-party connector platforms)",
    "Portable.io (ETL/connectors)"
  ],
  "id": "P0250",
  "slug": "bright-pattern",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/bright-pattern.json"
  }
}