bland-ai

JSON twin: https://www.healthaidb.com/software/bland-ai.json

Company Name

Bland

Product URL

https://www.bland.ai

Company URL

https://www.bland.ai

Categories

Summary

Bland AI is a conversational voice‑agent platform that automates inbound and outbound phone calls for enterprises, optimized for tasks like appointment booking, surveys, prior authorization, and patient outreach.

Description

Bland provides self‑hosted, end‑to‑end infrastructure and APIs to build AI phone agents that sound human, support programmable conversational workflows (Pathways), integrate with CRMs/schedulers, and include security/compliance (SOC2, HIPAA, GDPR). It targets enterprise deployments with real‑time analytics, fine‑tuning, and options for dedicated infrastructure.

Api Available

yes

Certifications

Company Founding

2023

Company Offices

Compliance

Customers

Data Residency

Self-hosted / dedicated infrastructure option for customer-controlled residency; GDPR-compliant handling for EU data (US/EU coverage via deployments)

Data Standards

Deployment Model

Features

Id

P0229

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

$0.09 per connected minute (public per‑minute rate shown); pay‑as‑you‑go metering for calls; enterprise/self‑hosted pricing and dedicated infrastructure available — contact vendor for quotes; free sign‑up / trial available.

Pricing Model

subscription

Privacy Features

Ratings

Regions Available

Release Year

2023

Security Features

Specialties

Support Channels

System Requirements

Cloud-hosted or self-hosted infrastructure; API keys and webhooks (no consumer desktop client requirements)

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Bland",
  "company_url": "https://www.bland.ai",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2023",
  "product_url": "https://www.bland.ai",
  "categories": [
    "Payer-Facing AI Phone Calls",
    "Patient-Facing AI Phone Calls",
    "AI Contact Center Intelligence",
    "Patient Engagement",
    "Patient Scheduling",
    "Voice AI / Conversational Voice Agents"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.bland.ai/",
    "https://docs.bland.ai/welcome-to-bland",
    "https://www.bland.ai/blog",
    "https://www.bland.ai/use-cases/appointment-booking",
    "https://www.bland.ai/for-enterprises",
    "https://elion.health/products/bland-ai",
    "https://www.linkedin.com/company/bland-ai/",
    "https://twitter.com/usebland",
    "https://trust.delve.co/blandai",
    "https://app.bland.ai/signup"
  ],
  "summary": "Bland AI is a conversational voice‑agent platform that automates inbound and outbound phone calls for enterprises, optimized for tasks like appointment booking, surveys, prior authorization, and patient outreach.",
  "description": "Bland provides self‑hosted, end‑to‑end infrastructure and APIs to build AI phone agents that sound human, support programmable conversational workflows (Pathways), integrate with CRMs/schedulers, and include security/compliance (SOC2, HIPAA, GDPR). It targets enterprise deployments with real‑time analytics, fine‑tuning, and options for dedicated infrastructure.",
  "target_users": [
    "clinicians",
    "patient engagement teams",
    "contact center agents/ops",
    "health system administrators",
    "payer operations",
    "life sciences teams",
    "developers/engineering teams",
    "sales/marketing teams"
  ],
  "specialties": [
    "patient scheduling/appointment booking",
    "prior authorization",
    "benefit verification",
    "patient outreach & follow-up",
    "phone-based surveys/data collection",
    "financial intake",
    "call center automation"
  ],
  "regions_available": [
    "United States",
    "European Union",
    "Global"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Chinese",
    "Multilingual / any language (supported)"
  ],
  "pricing_model": "subscription",
  "pricing_details": "$0.09 per connected minute (public per‑minute rate shown); pay‑as‑you‑go metering for calls; enterprise/self‑hosted pricing and dedicated infrastructure available — contact vendor for quotes; free sign‑up / trial available.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS",
    "self-hosted",
    "dedicated infrastructure (enterprise)"
  ],
  "os_platforms": [
    "Web (API/console)"
  ],
  "features": [
    "Programmable AI phone calls (outbound)",
    "Inbound phone numbers",
    "Pathways — visual/programmatic conversational workflows",
    "Live function / external API calling during calls",
    "Call campaigns / bulk calling",
    "Real-time transcription and structured data extraction (JSON)",
    "Voice & language customization (voices, languages)",
    "Warm transfers and call routing",
    "Call recording and analytics / campaign analytics",
    "Prompt engineering / custom prompt templates",
    "Fine-tune custom LLMs from call data (enterprise)",
    "Auto-scaling infrastructure for high concurrency",
    "Guardrails and conversation safety controls"
  ],
  "optional_modules": [
    "Enterprise dedicated infrastructure",
    "Model fine-tuning (custom LLM)",
    "Campaign analytics / reporting",
    "Warm transfer / contact center integrations",
    "Advanced guardrails / policy controls",
    "Priority SLAs / uptime guarantees"
  ],
  "integrations": [
    "Twilio (telephony)",
    "Zapier (no-code integrations)",
    "CRMs / schedulers / ERPs (via API/webhooks)",
    "SIP trunking / PBX (telephony integration)"
  ],
  "data_standards": [
    "SIP",
    "WebRTC",
    "REST/JSON APIs"
  ],
  "api_available": "yes",
  "system_requirements": "Cloud-hosted or self-hosted infrastructure; API keys and webhooks (no consumer desktop client requirements)",
  "compliance": [
    "SOC 2 Type II",
    "GDPR",
    "HIPAA"
  ],
  "certifications": [
    "SOC 2 Type II",
    "HIPAA attestation / compliance references"
  ],
  "security_features": [
    "Encryption (in-house data storage)",
    "Audit logging",
    "Regular penetration testing",
    "Automated unit/security testing",
    "Operational guardrails"
  ],
  "privacy_features": [
    "Data Processing Agreement (DPA)",
    "Sub-processor disclosures",
    "HIPAA compliance / BAA available (enterprise)",
    "GDPR privacy controls"
  ],
  "data_residency": "Self-hosted / dedicated infrastructure option for customer-controlled residency; GDPR-compliant handling for EU data (US/EU coverage via deployments)",
  "customers": [],
  "user_reviews": [
    "Very conversational voice agents with low latency — sounds far more natural than other providers we tested.",
    "Powerful for developer-first use cases but there are more places where complex multi-prompt flows can fail.",
    "Support was slow to respond during an urgent integration issue.",
    "API-first architecture made building custom workflows straightforward for our engineering team.",
    "Pricing and trial limits made it hard to fully evaluate before committing."
  ],
  "ratings": [
    "Dasha.ai (aggregated): 3.3 / 5 (reported, ~7 reviews)",
    "G2 (appears in comparisons/aggregators): 4.6 / 5 (reported by third‑party roundups)"
  ],
  "support_channels": [
    "email",
    "chat",
    "ticketing",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "2023",
  "integration_partners": [
    "Slack",
    "HubSpot",
    "Memory (Bland memory feature)",
    "SIP trunking (telephony providers)",
    "Webhook / API integrations"
  ],
  "id": "P0229",
  "slug": "bland-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/bland-ai.json"
  }
}