Bland AI

JSON twin: https://www.healthaidb.com/software/bland-ai.json

Company Name

Bland AI

Product URL

https://www.bland.ai

Company URL

https://www.bland.ai

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• patient Engagement
• scheduling
• ai Clinical Documentation Integrity
• contact Center Management
• Clinical
• Administrative
• Diagnostic
• Patient Scheduling
• Voice Ai
• Ai Contact Center Intelligence

Summary

Bland AI is a conversational AI platform that automates phone calls, SMS, and chat interactions for enterprises, focusing on healthcare applications like appointment scheduling and patient outreach.

Description

Bland AI offers a comprehensive solution for automating customer communications through voice, SMS, and chat. It provides custom-trained models, dedicated infrastructure, and multi-regional, multi-lingual support, ensuring secure and compliant interactions. The platform integrates with existing systems such as CRMs and ERPs, enabling scalable and efficient communication processes. Bland AI is HIPAA-compliant, adhering to strict data security and privacy standards, making it suitable for healthcare organizations. It supports various use cases, including appointment booking, financial intake, and logistics ID verification, and is trusted by companies like Samsara, Snapchat, and Gallup.

Api Available

yes

Certifications

• SOC 2 Type II
• HIPAA attestation
• GDPR compliance
• PCI DSS compliance

Company Founding

2023

Company Offices

• United States
• European Union
• India
• China
• Brazil
• Australia
• Canada
• United Kingdom
• Germany
• France

Compliance

• HIPAA
• SOC 2 Type II
• GDPR
• PCI DSS

Customers

• Samsara
• Snapchat
• Gallup
• Parade
• MonsterRG
• Copart
• CNO
• Better
• Cavaliers
• Clipboard Health
• Nuitee
• Medallion

Data Residency

Self-hosted / dedicated infrastructure option for customer-controlled residency; GDPR-compliant handling for EU data (US/EU coverage via deployments)

Data Standards

• SIP
• WebRTC
• REST/JSON APIs

Deployment Model

• SaaS
• self-hosted
• dedicated infrastructure (enterprise)

Features

• Programmable AI phone calls (outbound)
• Inbound phone numbers
• Pathways — visual/programmatic conversational workflows
• Live function / external API calling during calls
• Call campaigns / bulk calling
• Real-time transcription and structured data extraction (JSON)
• Voice & language customization (voices, languages)
• Warm transfers and call routing
• Call recording and analytics / campaign analytics
• Prompt engineering / custom prompt templates
• Fine-tune custom LLMs from call data (enterprise)
• Auto-scaling infrastructure for high concurrency
• Guardrails and conversation safety controls

Id

SW1004

Integration Partners

• Salesforce
• HubSpot
• Zendesk
• Shopify
• Microsoft Dynamics
• Oracle
• SAP
• Zoho
• Freshdesk
• Pipedrive
• Intercom
• Slack
• Twilio
• Mailchimp
• Google Analytics
• Stripe
• PayPal
• QuickBooks
• Xero
• Square

Integrations

• Slack
• HubSpot
• Memory (Bland memory feature)
• SIP trunking (telephony providers)
• Webhook / API integrations
• Twilio (telephony)
• Zapier (no-code integrations)
• CRMs / schedulers / ERPs (via API/webhooks)
• SIP trunking / PBX (telephony integration)

Languages Supported

• English
• Spanish
• French
• German
• Chinese
• Japanese
• Korean
• Arabic
• Portuguese
• Russian
• Hindi
• Bengali
• Punjabi
• Javanese
• Turkish
• Vietnamese
• Telugu
• Marathi
• Tamil
• Urdu

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise

Optional Modules

• Enterprise dedicated infrastructure
• Model fine-tuning (custom LLM)
• Campaign analytics / reporting
• Warm transfer / contact center integrations
• Advanced guardrails / policy controls
• Priority SLAs / uptime guarantees

Os Platforms

• Web (API/console)

Pricing Details

Starting at $0.12 per minute, with enterprise options available upon request.

Pricing Model

subscription

Privacy Features

• Data Processing Agreement (DPA)
• Sub-processor disclosures
• HIPAA compliance / BAA available (enterprise)
• GDPR privacy controls

Product Code

SW1004

Product Name

Bland AI

Ratings

• 4.5 out of 5 on G2
• 4.7 out of 5 on Capterra
• 4.8 out of 5 on HealthAIRegister.com

Regions Available

• United States
• European Union
• Global

Related Urls

• https://www.ventureradar.com/organisation/BlandAI/9141bea0-d243-4121-8607-a97d48ab8095
• https://www.ycombinator.com/companies/bland-ai
• https://sp-edge.com/companies/3528679
• https://completecsm.ai/ai-companies/bland-ai/
• https://futureteknow.com/bland-ai/
• https://hollister.ventureradar.com/organisation/Bland%20AI/9141bea0-d243-4121-8607-a97d48ab8095
• https://elion.health/products/bland-ai

Release Year

2020

Security Features

• Encryption (in-house data storage)
• Audit logging
• Regular penetration testing
• Automated unit/security testing
• Operational guardrails

Specialties

• Patient Scheduling
• Appointment Booking
• Prior Authorization
• Benefit Verification
• Patient Outreach
• Follow-up
• Phone-based Surveys
• Data Collection
• Financial Intake
• Call Center Automation

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Cloud-hosted or self-hosted infrastructure; API keys and webhooks (no consumer desktop client requirements)

Target Users

• clinicians
• patient engagement teams
• contact center agents
• health system administrators
• payers
• life sciences teams
• developers
• sales teams
• marketing teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Bland AI's conversational AI has significantly improved our customer support efficiency.
• The integration with our existing CRM was seamless, thanks to Bland AI's robust APIs.
• We appreciate the multi-lingual support that allows us to serve a diverse customer base.
• Bland AI's dedicated infrastructure ensures our data remains secure and compliant with regional regulations.
• The ability to handle up to 1 million concurrent calls has been a game-changer for our operations.

Version

1.0

Alternatives

See related products

Canonical JSON

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  "company_name": "Bland AI",
  "product_url": "https://www.bland.ai",
  "company_url": "https://www.bland.ai",
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    "https://www.ycombinator.com/companies/bland-ai",
    "https://sp-edge.com/companies/3528679",
    "https://completecsm.ai/ai-companies/bland-ai/",
    "https://futureteknow.com/bland-ai/",
    "https://hollister.ventureradar.com/organisation/Bland%20AI/9141bea0-d243-4121-8607-a97d48ab8095",
    "https://elion.health/products/bland-ai"
  ],
  "product_code": "SW1004",
  "summary": "Bland AI is a conversational AI platform that automates phone calls, SMS, and chat interactions for enterprises, focusing on healthcare applications like appointment scheduling and patient outreach.",
  "description": "Bland AI offers a comprehensive solution for automating customer communications through voice, SMS, and chat. It provides custom-trained models, dedicated infrastructure, and multi-regional, multi-lingual support, ensuring secure and compliant interactions. The platform integrates with existing systems such as CRMs and ERPs, enabling scalable and efficient communication processes. Bland AI is HIPAA-compliant, adhering to strict data security and privacy standards, making it suitable for healthcare organizations. It supports various use cases, including appointment booking, financial intake, and logistics ID verification, and is trusted by companies like Samsara, Snapchat, and Gallup.",
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    "administrative Operations",
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    "contact Center Management",
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    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Patient Engagement",
    "Patient Scheduling",
    "Voice Ai",
    "Ai Contact Center Intelligence"
  ],
  "market_segment": [
    "enterprise"
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  "target_users": [
    "clinicians",
    "patient engagement teams",
    "contact center agents",
    "health system administrators",
    "payers",
    "life sciences teams",
    "developers",
    "sales teams",
    "marketing teams"
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  "specialties": [
    "Patient Scheduling",
    "Appointment Booking",
    "Prior Authorization",
    "Benefit Verification",
    "Patient Outreach",
    "Follow-up",
    "Phone-based Surveys",
    "Data Collection",
    "Financial Intake",
    "Call Center Automation"
  ],
  "regions_available": [
    "United States",
    "European Union",
    "Global"
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  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Portuguese",
    "Russian",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Javanese",
    "Turkish",
    "Vietnamese",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Starting at $0.12 per minute, with enterprise options available upon request.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "European Union",
    "India",
    "China",
    "Brazil",
    "Australia",
    "Canada",
    "United Kingdom",
    "Germany",
    "France"
  ],
  "company_founding": "2023",
  "deployment_model": [
    "SaaS",
    "self-hosted",
    "dedicated infrastructure (enterprise)"
  ],
  "os_platforms": [
    "Web (API/console)"
  ],
  "features": [
    "Programmable AI phone calls (outbound)",
    "Inbound phone numbers",
    "Pathways — visual/programmatic conversational workflows",
    "Live function / external API calling during calls",
    "Call campaigns / bulk calling",
    "Real-time transcription and structured data extraction (JSON)",
    "Voice & language customization (voices, languages)",
    "Warm transfers and call routing",
    "Call recording and analytics / campaign analytics",
    "Prompt engineering / custom prompt templates",
    "Fine-tune custom LLMs from call data (enterprise)",
    "Auto-scaling infrastructure for high concurrency",
    "Guardrails and conversation safety controls"
  ],
  "optional_modules": [
    "Enterprise dedicated infrastructure",
    "Model fine-tuning (custom LLM)",
    "Campaign analytics / reporting",
    "Warm transfer / contact center integrations",
    "Advanced guardrails / policy controls",
    "Priority SLAs / uptime guarantees"
  ],
  "integrations": [
    "Slack",
    "HubSpot",
    "Memory (Bland memory feature)",
    "SIP trunking (telephony providers)",
    "Webhook / API integrations",
    "Twilio (telephony)",
    "Zapier (no-code integrations)",
    "CRMs / schedulers / ERPs (via API/webhooks)",
    "SIP trunking / PBX (telephony integration)"
  ],
  "data_standards": [
    "SIP",
    "WebRTC",
    "REST/JSON APIs"
  ],
  "api_available": "yes",
  "system_requirements": "Cloud-hosted or self-hosted infrastructure; API keys and webhooks (no consumer desktop client requirements)",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "GDPR",
    "PCI DSS"
  ],
  "certifications": [
    "SOC 2 Type II",
    "HIPAA attestation",
    "GDPR compliance",
    "PCI DSS compliance"
  ],
  "security_features": [
    "Encryption (in-house data storage)",
    "Audit logging",
    "Regular penetration testing",
    "Automated unit/security testing",
    "Operational guardrails"
  ],
  "privacy_features": [
    "Data Processing Agreement (DPA)",
    "Sub-processor disclosures",
    "HIPAA compliance / BAA available (enterprise)",
    "GDPR privacy controls"
  ],
  "data_residency": "Self-hosted / dedicated infrastructure option for customer-controlled residency; GDPR-compliant handling for EU data (US/EU coverage via deployments)",
  "customers": [
    "Samsara",
    "Snapchat",
    "Gallup",
    "Parade",
    "MonsterRG",
    "Copart",
    "CNO",
    "Better",
    "Cavaliers",
    "Clipboard Health",
    "Nuitee",
    "Medallion"
  ],
  "user_reviews": [
    "Bland AI's conversational AI has significantly improved our customer support efficiency.",
    "The integration with our existing CRM was seamless, thanks to Bland AI's robust APIs.",
    "We appreciate the multi-lingual support that allows us to serve a diverse customer base.",
    "Bland AI's dedicated infrastructure ensures our data remains secure and compliant with regional regulations.",
    "The ability to handle up to 1 million concurrent calls has been a game-changer for our operations."
  ],
  "ratings": [
    "4.5 out of 5 on G2",
    "4.7 out of 5 on Capterra",
    "4.8 out of 5 on HealthAIRegister.com"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Salesforce",
    "HubSpot",
    "Zendesk",
    "Shopify",
    "Microsoft Dynamics",
    "Oracle",
    "SAP",
    "Zoho",
    "Freshdesk",
    "Pipedrive",
    "Intercom",
    "Slack",
    "Twilio",
    "Mailchimp",
    "Google Analytics",
    "Stripe",
    "PayPal",
    "QuickBooks",
    "Xero",
    "Square"
  ],
  "id": "SW1004",
  "slug": "bland-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/bland-ai.json"
  }
}