BirchAI

JSON twin: https://www.healthaidb.com/software/birchai.json

Company Name

Sagility

Product URL

https://www.sagilityhealth.com

Company URL

https://www.sagilityhealth.com

Categories

• administrative Operations
• patient Facing
• diagnostic Support
• Administrative
• Diagnostic

Summary

BirchAI is a cloud-based, generative AI platform that automates complex healthcare interactions, enhancing customer support efficiency and reducing operational costs.

Description

BirchAI offers AI-powered real-time customer support solutions for complex healthcare transactions, utilizing transformer-based natural language processing to integrate with common CCaaS and CRM systems, aiming to reduce average handle time by up to 35%.

Api Available

unknown

Certifications

• SOC 2 Type II
• HITRUST i1
• ISO 27001
• ISO 13485
• AS9100
• IATF 16949
• ISO 9001

Company Founding

2020

Company Offices

• United States

Compliance

• SOC 2 Type II
• HIPAA
• GDPR
• PCI DSS
• ISO 27001
• NIST Cybersecurity Framework
• CCPA
• ITAR
• FDA 21 CFR Part 11
• SOX Section 404
• ISO 13485
• AS9100
• IATF 16949
• ISO 9001

Customers

Data Residency

US-only data residency options

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Generative AI-powered real-time customer support
• Automated documentation of complex healthcare interactions
• Integration with call center record systems
• Prefilled categories and summaries for agent review
• Reduction of after-call work by up to 75%

Id

SW0996

Integration Partners

Integrations

• Call center record systems
• CCaaS solutions
• CRM solutions

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

Os Platforms

• Web

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• Data residency control
• Automated backups
• Point-in-time recovery
• Data access control
• Data anonymization
• Data minimization
• Data protection agreements
• Compliance with data protection legislation
• Supplier code of conduct
• Supplier data protection commitments

Product Code

SW0996

Product Name

BirchAI

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/birch-ai

Release Year

Security Features

• End-to-end encryption
• Role-based access control (RBAC)
• Single sign-on (SSO)
• Audit logs
• Multi-factor authentication (MFA)
• Data loss prevention (DLP)
• Zero-trust architecture
• Continuous monitoring
• Incident response procedures
• Regular security assessments

Specialties

• General Healthcare

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "BirchAI",
  "company_name": "Sagility",
  "product_url": "https://www.sagilityhealth.com",
  "company_url": "https://www.sagilityhealth.com",
  "related_urls": [
    "https://elion.health/products/birch-ai"
  ],
  "product_code": "SW0996",
  "summary": "BirchAI is a cloud-based, generative AI platform that automates complex healthcare interactions, enhancing customer support efficiency and reducing operational costs.",
  "description": "BirchAI offers AI-powered real-time customer support solutions for complex healthcare transactions, utilizing transformer-based natural language processing to integrate with common CCaaS and CRM systems, aiming to reduce average handle time by up to 35%.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "Administrative",
    "Patient-facing",
    "Diagnostic"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2020",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Generative AI-powered real-time customer support",
    "Automated documentation of complex healthcare interactions",
    "Integration with call center record systems",
    "Prefilled categories and summaries for agent review",
    "Reduction of after-call work by up to 75%"
  ],
  "optional_modules": [],
  "integrations": [
    "Call center record systems",
    "CCaaS solutions",
    "CRM solutions"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "SOC 2 Type II",
    "HIPAA",
    "GDPR",
    "PCI DSS",
    "ISO 27001",
    "NIST Cybersecurity Framework",
    "CCPA",
    "ITAR",
    "FDA 21 CFR Part 11",
    "SOX Section 404",
    "ISO 13485",
    "AS9100",
    "IATF 16949",
    "ISO 9001"
  ],
  "certifications": [
    "SOC 2 Type II",
    "HITRUST i1",
    "ISO 27001",
    "ISO 13485",
    "AS9100",
    "IATF 16949",
    "ISO 9001"
  ],
  "security_features": [
    "End-to-end encryption",
    "Role-based access control (RBAC)",
    "Single sign-on (SSO)",
    "Audit logs",
    "Multi-factor authentication (MFA)",
    "Data loss prevention (DLP)",
    "Zero-trust architecture",
    "Continuous monitoring",
    "Incident response procedures",
    "Regular security assessments"
  ],
  "privacy_features": [
    "Data residency control",
    "Automated backups",
    "Point-in-time recovery",
    "Data access control",
    "Data anonymization",
    "Data minimization",
    "Data protection agreements",
    "Compliance with data protection legislation",
    "Supplier code of conduct",
    "Supplier data protection commitments"
  ],
  "data_residency": "US-only data residency options",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW0996",
  "slug": "birchai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/birchai.json"
  }
}