birch-ai

JSON twin: https://www.healthaidb.com/software/birch-ai.json

Company Name

BirchAI

Product URL

https://birch.ai/

Company URL

https://birch.ai/

Categories

Summary

Birch Ai provides AI-powered contact center automation for healthcare, generating post-call summaries, classifying encounters, and populating records to reduce after-call work and average handle time.

Description

Cloud-native, domain-tuned NLP platform that performs speech-to-text, call classification, automated note generation, field population, and analytics for regulated healthcare and related industries; integrates with contact center platforms and EHR/CRMs and emphasizes HIPAA compliance and SOC 2.

Api Available

unknown

Certifications

Company Founding

2020

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0224

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

proprietary commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing, demo, and implementation timelines (configuration ~4 weeks).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2020

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "BirchAI",
  "company_url": "https://birch.ai/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2020",
  "product_url": "https://birch.ai/",
  "categories": [
    "ai-contact-center-intelligence",
    "automation",
    "analytics",
    "patient-facing",
    "administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://birch.ai/",
    "https://birch.ai/take-note",
    "https://birch.ai/summaries-chat",
    "https://elion.health/products/birch-ai",
    "https://appfoundry.genesys.com/filter/genesyscloud/listing/fa482cec-daa9-40e8-9534-3fa1c2f31d75",
    "https://marketplace.five9.com/s/product/birch-assist/01t3r000008qlHAAAY",
    "https://www.crunchbase.com/organization/birch-ai",
    "https://www.geekwire.com/2024/ai2-spinout-birchai-makers-of-customer-support-software-acquired-by-health-tech-company-sagility/",
    "https://birch.ai/news/sagility-acquires-birchai",
    "https://birch.ai/privacy"
  ],
  "summary": "Birch Ai provides AI-powered contact center automation for healthcare, generating post-call summaries, classifying encounters, and populating records to reduce after-call work and average handle time.",
  "description": "Cloud-native, domain-tuned NLP platform that performs speech-to-text, call classification, automated note generation, field population, and analytics for regulated healthcare and related industries; integrates with contact center platforms and EHR/CRMs and emphasizes HIPAA compliance and SOC 2.",
  "target_users": [
    "contact center agents",
    "call center supervisors/managers",
    "health plan administrators",
    "provider operations staff",
    "pharmacovigilance teams",
    "medical device safety/quality teams",
    "IT/engineering (integration teams)"
  ],
  "specialties": [
    "payer/provider operations",
    "prior authorization",
    "care management",
    "enrollment",
    "medical device post-market surveillance",
    "pharmacovigilance",
    "claims investigations",
    "contact center automation"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing, demo, and implementation timelines (configuration ~4 weeks).",
  "license": "proprietary commercial",
  "deployment_model": [
    "SaaS",
    "cloud"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated after-call-work (ACW) automation",
    "Speech-to-text tuned for healthcare conversations",
    "Post-call summarization",
    "Call classification and metadata population",
    "Automated field completion in systems of record",
    "Near-real-time processing (results within ~15 seconds post-call)",
    "Analytics and semantic insights on call content",
    "Domain-specific NLP models (healthcare/insurance/banking)",
    "Rapid configuration (typical deployment ~4 weeks)"
  ],
  "optional_modules": [],
  "integrations": [
    "Genesys",
    "Five9",
    "Amazon Connect",
    "NICE",
    "Salesforce",
    "Microsoft Azure",
    "AWS"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "SOC 2",
    "HIPAA"
  ],
  "certifications": [
    "SOC 2"
  ],
  "security_features": [],
  "privacy_features": [],
  "data_residency": "",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "contact_form",
    "email",
    "social_media"
  ],
  "training_options": [
    "documentation",
    "request_demo"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Five9",
    "Salesforce",
    "NICE",
    "Amazon Connect",
    "AWS",
    "Microsoft Azure",
    "Genesys",
    "Five9 CX Marketplace"
  ],
  "id": "P0224",
  "slug": "birch-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/birch-ai.json"
  }
}