Billie

JSON twin: https://www.healthaidb.com/software/billie.json

Company Name

Collectly

Product URL

https://www.collectly.co/billie

Company URL

https://www.collectly.co

Categories

• administrative Operations
• patient Facing
• revenue Cycle
• billing
• Administrative
• Revenue Cycle Management
• Billing Automation

Summary

Billie is an AI-powered patient billing assistant that automates billing inquiries, enhancing patient satisfaction and operational efficiency for healthcare providers.

Description

Billie is a 24/7 AI agent developed by Collectly to manage patient billing interactions across multiple channels, including chat, email, SMS, and voice. It integrates with Electronic Health Records (EHRs) and Practice Management (PM) systems to provide real-time, personalized responses to billing questions, resolve disputes, process payments, manage payment plans, and update patient insurance information. By automating these processes, Billie aims to reduce administrative burdens, accelerate cash flow, and improve the patient financial experience.

Api Available

yes

Certifications

• HITRUST i1 Certification
• ISO 27001

Company Founding

2017

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• IAB TCF
• CCPA
• PDPA
• LGPA

Customers

• Carepatron
• Tebra
• WebPT
• ClinicMind
• Rectangle Health
• athenaOne
• TherapyNotes
• Raintree Systems
• CareVoyant
• ChiroTouch

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• 24/7 AI-powered patient billing support
• Instant resolution of patient billing inquiries
• Integration with Electronic Health Records (EHR) and Practice Management (PM) systems
• Multi-channel patient engagement (chat, email, SMS, voice)
• Real-time access to payer information (coverage, deductibles, copays)
• Automated payment plan management
• Support for over 250 languages
• Personalized patient interactions based on real-time data
• Secure capture of updated insurance information via API
• Reduction in staff-handled billing inquiries by up to 85%
• Average response time of 5 seconds for patient billing questions
• Faster resolution times compared to traditional support methods
• Improved cash flow by resolving billing issues faster
• Enhanced patient satisfaction through timely and accurate support
• Reduction in payment delays due to billing confusion
• Lower cost to collect patient responsibility
• Integration with existing EHR and PM systems
• Automated reminders for expiring compliance documents
• Centralized storage for compliance documents like COIs and W9s

Id

SW1132

Integration Partners

• Carepatron
• Tebra
• WebPT
• ClinicMind
• Rectangle Health
• athenaOne
• TherapyNotes
• Raintree Systems
• CareVoyant
• ChiroTouch

Integrations

• EHR systems
• PM systems
• Procore
• Autodesk
• CMiC
• Sage 300
• Oracle JD Edwards
• DocuSign
• Adyen
• Klarna
• Mollie
• Stripe
• Kustom

Languages Supported

• English
• Spanish
• French
• German
• Chinese
• Arabic
• Russian
• Portuguese
• Japanese
• Korean
• Italian
• Dutch
• Hindi
• Bengali
• Punjabi
• Vietnamese
• Turkish
• Polish
• Ukrainian
• Romanian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced analytics and reporting tools
• Customizable patient communication templates
• Integration with additional third-party systems

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1132

Product Name

Billie

Ratings

• 4.6 out of 5 (7 reviews) - Capterra
• 4.5 out of 5 (398 reviews) - G2
• 4.1 out of 5 (238 reviews) - G2
• 4.4 out of 5 (161 reviews) - G2
• 4.5 out of 5 (167 reviews) - G2
• 4.6 out of 5 (115 reviews) - G2
• 3.4 out of 5 (110 reviews) - G2
• 4.4 out of 5 (96 reviews) - G2
• 4.1 out of 5 (96 reviews) - G2
• 4.3 out of 5 (81 reviews) - G2

Regions Available

• United States

Related Urls

• https://my.linkedin.com/company/collectly
• https://elion.health/products/collectly-billie

Release Year

2015

Security Features

• Encryption at rest (AES-256)
• Encryption in transit (TLS)
• Role-Based Access Control (RBAC)
• Single Sign-On (SSO)
• Audit logs
• Two-Factor Authentication (2FA)
• Data Loss Prevention (DLP)

Specialties

• General Healthcare
• Ambulatory Practices
• Hospitals
• Health Systems
• Specialty Practices
• Community Health Centers
• Primary Care Clinics
• Rehabilitation Centers
• Behavioral Health
• Digital Health Providers
• Health Plans

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• patients
• healthcare providers
• billing staff
• revenue cycle managers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Collectly has streamlined our billing process, making it more efficient and less time-consuming.
• The integration with our existing EHR system was seamless, and the user interface is intuitive.
• Customer support has been responsive and helpful in addressing our concerns.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Billie",
  "company_name": "Collectly",
  "product_url": "https://www.collectly.co/billie",
  "company_url": "https://www.collectly.co",
  "related_urls": [
    "https://my.linkedin.com/company/collectly",
    "https://elion.health/products/collectly-billie"
  ],
  "product_code": "SW1132",
  "summary": "Billie is an AI-powered patient billing assistant that automates billing inquiries, enhancing patient satisfaction and operational efficiency for healthcare providers.",
  "description": "Billie is a 24/7 AI agent developed by Collectly to manage patient billing interactions across multiple channels, including chat, email, SMS, and voice. It integrates with Electronic Health Records (EHRs) and Practice Management (PM) systems to provide real-time, personalized responses to billing questions, resolve disputes, process payments, manage payment plans, and update patient insurance information. By automating these processes, Billie aims to reduce administrative burdens, accelerate cash flow, and improve the patient financial experience.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "revenue Cycle",
    "billing",
    "Administrative",
    "Patient-facing",
    "Revenue Cycle Management",
    "Billing Automation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "patients",
    "healthcare providers",
    "billing staff",
    "revenue cycle managers"
  ],
  "specialties": [
    "General Healthcare",
    "Ambulatory Practices",
    "Hospitals",
    "Health Systems",
    "Specialty Practices",
    "Community Health Centers",
    "Primary Care Clinics",
    "Rehabilitation Centers",
    "Behavioral Health",
    "Digital Health Providers",
    "Health Plans"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Chinese",
    "Arabic",
    "Russian",
    "Portuguese",
    "Japanese",
    "Korean",
    "Italian",
    "Dutch",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Vietnamese",
    "Turkish",
    "Polish",
    "Ukrainian",
    "Romanian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2017",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 AI-powered patient billing support",
    "Instant resolution of patient billing inquiries",
    "Integration with Electronic Health Records (EHR) and Practice Management (PM) systems",
    "Multi-channel patient engagement (chat, email, SMS, voice)",
    "Real-time access to payer information (coverage, deductibles, copays)",
    "Automated payment plan management",
    "Support for over 250 languages",
    "Personalized patient interactions based on real-time data",
    "Secure capture of updated insurance information via API",
    "Reduction in staff-handled billing inquiries by up to 85%",
    "Average response time of 5 seconds for patient billing questions",
    "Faster resolution times compared to traditional support methods",
    "Improved cash flow by resolving billing issues faster",
    "Enhanced patient satisfaction through timely and accurate support",
    "Reduction in payment delays due to billing confusion",
    "Lower cost to collect patient responsibility",
    "Integration with existing EHR and PM systems",
    "Automated reminders for expiring compliance documents",
    "Centralized storage for compliance documents like COIs and W9s"
  ],
  "optional_modules": [
    "Advanced analytics and reporting tools",
    "Customizable patient communication templates",
    "Integration with additional third-party systems"
  ],
  "integrations": [
    "EHR systems",
    "PM systems",
    "Procore",
    "Autodesk",
    "CMiC",
    "Sage 300",
    "Oracle JD Edwards",
    "DocuSign",
    "Adyen",
    "Klarna",
    "Mollie",
    "Stripe",
    "Kustom"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "IAB TCF",
    "CCPA",
    "PDPA",
    "LGPA"
  ],
  "certifications": [
    "HITRUST i1 Certification",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption at rest (AES-256)",
    "Encryption in transit (TLS)",
    "Role-Based Access Control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit logs",
    "Two-Factor Authentication (2FA)",
    "Data Loss Prevention (DLP)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Carepatron",
    "Tebra",
    "WebPT",
    "ClinicMind",
    "Rectangle Health",
    "athenaOne",
    "TherapyNotes",
    "Raintree Systems",
    "CareVoyant",
    "ChiroTouch"
  ],
  "user_reviews": [
    "Collectly has streamlined our billing process, making it more efficient and less time-consuming.",
    "The integration with our existing EHR system was seamless, and the user interface is intuitive.",
    "Customer support has been responsive and helpful in addressing our concerns."
  ],
  "ratings": [
    "4.6 out of 5 (7 reviews) - Capterra",
    "4.5 out of 5 (398 reviews) - G2",
    "4.1 out of 5 (238 reviews) - G2",
    "4.4 out of 5 (161 reviews) - G2",
    "4.5 out of 5 (167 reviews) - G2",
    "4.6 out of 5 (115 reviews) - G2",
    "3.4 out of 5 (110 reviews) - G2",
    "4.4 out of 5 (96 reviews) - G2",
    "4.1 out of 5 (96 reviews) - G2",
    "4.3 out of 5 (81 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Carepatron",
    "Tebra",
    "WebPT",
    "ClinicMind",
    "Rectangle Health",
    "athenaOne",
    "TherapyNotes",
    "Raintree Systems",
    "CareVoyant",
    "ChiroTouch"
  ],
  "id": "SW1132",
  "slug": "billie",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/billie.json"
  }
}