Behavioral Health Suite

JSON twin: https://www.healthaidb.com/software/behavioral-health-suite.json

Company Name

NextGen Healthcare

Product URL

https://www.nextgen.com/solutions/behavioral-health-suite

Company URL

https://www.nextgen.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• behavioral Health
• primary Care
• dental Care
• social Care
• Clinical
• Administrative
• Diagnostic
• Oral Health
• Human Services

Summary

NextGen Healthcare's Behavioral Health Suite is a comprehensive, integrated platform designed to support whole-person care by combining behavioral health, primary care, oral health, and human services into a single software solution.

Description

NextGen Healthcare's Behavioral Health Suite is a comprehensive electronic health record (EHR) and practice management system tailored for behavioral health organizations. It integrates behavioral health, primary care, oral health, and human services into a unified platform, facilitating whole-person care across outpatient, residential, and community-based settings. The suite offers features such as mobile documentation, all-in-one reporting, seamless interoperability, and revenue-generating solutions, aiming to enhance efficiency, reduce administrative burdens, and improve patient outcomes. Notably, it has been recognized as the #1 Behavioral Health solution by KLAS for two consecutive years, reflecting its effectiveness and user satisfaction.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC-ACB
• ISO 9001
• ISO 13485
• ISO 14001
• ISO 45001
• ISO 50001
• ISO 22301
• ISO 27001
• ISO 27018
• ISO 27032
• ISO 27035
• ISO 27037
• ISO 27040
• ISO 27050
• ISO 27051
• ISO 27052
• ISO 27053
• ISO 27054

Company Founding

1974

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2
• ISO 27001
• ISO 27018
• ISO 27032
• ISO 27035
• ISO 27037
• ISO 27040
• ISO 27050
• ISO 27051
• ISO 27052
• ISO 27053
• ISO 27054
• ISO 27055
• ISO 27056
• ISO 27057
• ISO 27058
• ISO 27059
• ISO 27060

Customers

• MSA Primary Care
• Opus Behavioral Health
• Alyssa G. Release of Information Specialist
• Carol G. IT/Implementation Specialist
• Courtney W. Medical Laboratory Scientist
• Justin A. Mid-Market (51-1000 emp.)
• Jahangir Q. Senior RCM Executive
• Kanci H. Chief Executive Officer
• Shameem M. Mobile Application Developer
• Asher Royed A. Assistant Manager Client Services
• Verified User in Medical Practice
• Verified User in Hospital & Health Care

Data Residency

US-only

Data Standards

• FHIR DSTU2
• FHIR R4
• HL7
• C-CDA
• USCDI
• USCDIv1
• USCDIv2
• USCDIv3
• USCDIv4
• USCDIv5

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Integrated behavioral health, primary care, oral health, addiction treatment, and human services
• Comprehensive practice management with billing, scheduling, and reporting tools
• AI-driven solutions like NextGen Ambient Assist to reduce documentation time
• Mobile documentation for clinicians
• All-in-one reporting supporting various standards and requirements
• Seamless interoperability across care settings
• Revenue-generating solutions with complex behavioral health billing capabilities
• Packet navigation for customizable workflows
• Electronic Medication Administration Record (eMAR) and Bed Board solutions
• Foster care functionality for supporting youth with complex health concerns
• State-specific reporting for regulatory compliance
• Support for residential treatment programs
• Crisis intervention and psychiatric rehabilitation services
• Certified Community Behavioral Health Clinic (CCBHC) support
• Opiate treatment support as part of outpatient mental health and substance abuse services
• Transfer and discharge summary documentation
• Assessment templates for adult and child patients

Id

SW2886

Integration Partners

• Opus Behavioral Health
• Alyssa G. Release of Information Specialist
• Carol G. IT/Implementation Specialist
• Courtney W. Medical Laboratory Scientist
• Justin A. Mid-Market (51-1000 emp.)
• Jahangir Q. Senior RCM Executive
• Kanci H. Chief Executive Officer
• Shameem M. Mobile Application Developer
• Asher Royed A. Assistant Manager Client Services
• Verified User in Medical Practice
• Verified User in Hospital & Health Care

Integrations

• NextGen Enterprise EHR
• NextGen Office EHR
• NextGen Patient Access API
• NextGen Office FHIR API
• NextGen Office Bulk FHIR API
• NextGen Office Smart App Launch API
• NextGen Direct Messaging
• NextGen API Marketplace
• NextGen API Developer Program
• NextGen API Distributor Program
• NextGen API Practice Search
• NextGen API Patient Access API
• NextGen API Enterprise API
• NextGen API FHIR API
• NextGen API Patient Access API Documentation
• NextGen API Enterprise API Documentation
• NextGen API FHIR API Documentation
• NextGen API Patient Access API FAQ
• NextGen API Enterprise API FAQ
• NextGen API FHIR API FAQ
• NextGen API Patient Access API Installation Details
• NextGen API Enterprise API Installation Details
• NextGen API FHIR API Installation Details

Languages Supported

• English

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• NextGen Ambient Assist
• eMAR and Bed Board Solutions
• Foster Care Functionality
• Residential Treatment Program Content
• Packet Navigation
• State-Specific Reporting
• Crisis Intervention Services
• Psychiatric Rehabilitation Services
• CCBHC Support
• Opiate Treatment Support

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA)
• Consent Management
• Data Anonymization
• Data Minimization
• Data Masking
• Data Tokenization
• Data Pseudonymization
• Data Encryption
• Data Segregation
• Data Access Controls

Product Code

SW2886

Product Name

Behavioral Health Suite

Ratings

• 4.5/5 on G2
• 3.8/5 on G2
• 3.3/5 on Capterra
• 4.8/5 on G2 (Opus Behavioral Health)
• 5/5 on G2 (Alyssa G.)
• 5/5 on G2 (Carol G.)
• 5/5 on G2 (Courtney W.)
• 4.5/5 on G2 (Justin A.)
• 2.5/5 on G2 (Jahangir Q.)
• 5/5 on G2 (Kanci H.)
• 4.5/5 on G2 (Shameem M.)
• 4.5/5 on G2 (Asher Royed A.)
• 4/5 on G2 (Verified User in Medical Practice)
• 4.5/5 on G2 (Verified User in Hospital & Health Care)
• 4/5 on G2 (Verified User in Hospital & Health Care)

Regions Available

• United States

Related Urls

Release Year

1974

Security Features

• Encryption
• Role-Based Access Control (RBAC)
• Single Sign-On (SSO)
• Audit Logs
• Two-Factor Authentication (2FA)
• Data Loss Prevention (DLP)
• Secure Socket Layer (SSL)
• Transport Layer Security (TLS)
• Virtual Private Network (VPN)
• Firewall Protection

Specialties

• Behavioral Health
• Primary Care
• Oral Health
• Human Services

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

• Windows Server 2016 or later
• SQL Server 2016 or later
• Internet Information Services (IIS) 10.0 or later
• Microsoft .NET Framework 4.8 or later
• Microsoft Edge, Chrome, or Firefox browsers

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• NextGen provides a user-friendly patient portal, allowing patients to view records, request refills, and message providers. Offers reminders, drug interaction alerts, and care gap notifications, which help improve care and reduce risk. However, slow response times, limited support availability, and issues going unresolved are concerns. I feel like I need to click 8 times to do something that should take 2. Updates may sometimes introduce bugs or disrupt previously working modules.
• NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in the testing stage to starting using at MSA. The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage.
• The software covers a nice procedure process and its customizable. However, there is lots of clicking to get where you want to go.
• NextGen is a user-friendly EHR solution and very customizable. NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time.
• It's a robust and complete EHR, and includes everything a provider would need to care for their patients. Hosting support isn't always dependable but for the most part it works great.
• NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times.
• Faxing directly from the EMR, inbox is great. The complex user interface, lots of technical issues such a global memory issues, when trying to fax. Issues with templates.
• It has tons of features to use in billing but only UI needs to be improved as there are other competitors like ECW Kareo. Its UI should be more easy to understand all the options and its speed is a little laggy.
• It's easy and quick and talking about the workflow it's also easy but need some pictorial representation as well. Loading time is slow sometimes. This is the main thing which I have noticed.
• I love the ability to effectively manage the care of my patients while also improving overall care that our patients receive. The crystal reports could be better. Sometimes they are slow to pull information.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Behavioral Health Suite",
  "company_name": "NextGen Healthcare",
  "product_url": "https://www.nextgen.com/solutions/behavioral-health-suite",
  "company_url": "https://www.nextgen.com",
  "related_urls": [],
  "product_code": "SW2886",
  "summary": "NextGen Healthcare's Behavioral Health Suite is a comprehensive, integrated platform designed to support whole-person care by combining behavioral health, primary care, oral health, and human services into a single software solution.",
  "description": "NextGen Healthcare's Behavioral Health Suite is a comprehensive electronic health record (EHR) and practice management system tailored for behavioral health organizations. It integrates behavioral health, primary care, oral health, and human services into a unified platform, facilitating whole-person care across outpatient, residential, and community-based settings. The suite offers features such as mobile documentation, all-in-one reporting, seamless interoperability, and revenue-generating solutions, aiming to enhance efficiency, reduce administrative burdens, and improve patient outcomes. Notably, it has been recognized as the #1 Behavioral Health solution by KLAS for two consecutive years, reflecting its effectiveness and user satisfaction.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "behavioral Health",
    "primary Care",
    "dental Care",
    "social Care",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Behavioral Health",
    "Primary Care",
    "Oral Health",
    "Human Services"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Behavioral Health",
    "Primary Care",
    "Oral Health",
    "Human Services"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1974",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Integrated behavioral health, primary care, oral health, addiction treatment, and human services",
    "Comprehensive practice management with billing, scheduling, and reporting tools",
    "AI-driven solutions like NextGen Ambient Assist to reduce documentation time",
    "Mobile documentation for clinicians",
    "All-in-one reporting supporting various standards and requirements",
    "Seamless interoperability across care settings",
    "Revenue-generating solutions with complex behavioral health billing capabilities",
    "Packet navigation for customizable workflows",
    "Electronic Medication Administration Record (eMAR) and Bed Board solutions",
    "Foster care functionality for supporting youth with complex health concerns",
    "State-specific reporting for regulatory compliance",
    "Support for residential treatment programs",
    "Crisis intervention and psychiatric rehabilitation services",
    "Certified Community Behavioral Health Clinic (CCBHC) support",
    "Opiate treatment support as part of outpatient mental health and substance abuse services",
    "Transfer and discharge summary documentation",
    "Assessment templates for adult and child patients"
  ],
  "optional_modules": [
    "NextGen Ambient Assist",
    "eMAR and Bed Board Solutions",
    "Foster Care Functionality",
    "Residential Treatment Program Content",
    "Packet Navigation",
    "State-Specific Reporting",
    "Crisis Intervention Services",
    "Psychiatric Rehabilitation Services",
    "CCBHC Support",
    "Opiate Treatment Support"
  ],
  "integrations": [
    "NextGen Enterprise EHR",
    "NextGen Office EHR",
    "NextGen Patient Access API",
    "NextGen Office FHIR API",
    "NextGen Office Bulk FHIR API",
    "NextGen Office Smart App Launch API",
    "NextGen Direct Messaging",
    "NextGen API Marketplace",
    "NextGen API Developer Program",
    "NextGen API Distributor Program",
    "NextGen API Practice Search",
    "NextGen API Patient Access API",
    "NextGen API Enterprise API",
    "NextGen API FHIR API",
    "NextGen API Patient Access API Documentation",
    "NextGen API Enterprise API Documentation",
    "NextGen API FHIR API Documentation",
    "NextGen API Patient Access API FAQ",
    "NextGen API Enterprise API FAQ",
    "NextGen API FHIR API FAQ",
    "NextGen API Patient Access API Installation Details",
    "NextGen API Enterprise API Installation Details",
    "NextGen API FHIR API Installation Details"
  ],
  "data_standards": [
    "FHIR DSTU2",
    "FHIR R4",
    "HL7",
    "C-CDA",
    "USCDI",
    "USCDIv1",
    "USCDIv2",
    "USCDIv3",
    "USCDIv4",
    "USCDIv5"
  ],
  "api_available": "yes",
  "system_requirements": [
    "Windows Server 2016 or later",
    "SQL Server 2016 or later",
    "Internet Information Services (IIS) 10.0 or later",
    "Microsoft .NET Framework 4.8 or later",
    "Microsoft Edge, Chrome, or Firefox browsers"
  ],
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "ISO 27018",
    "ISO 27032",
    "ISO 27035",
    "ISO 27037",
    "ISO 27040",
    "ISO 27050",
    "ISO 27051",
    "ISO 27052",
    "ISO 27053",
    "ISO 27054",
    "ISO 27055",
    "ISO 27056",
    "ISO 27057",
    "ISO 27058",
    "ISO 27059",
    "ISO 27060"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC-ACB",
    "ISO 9001",
    "ISO 13485",
    "ISO 14001",
    "ISO 45001",
    "ISO 50001",
    "ISO 22301",
    "ISO 27001",
    "ISO 27018",
    "ISO 27032",
    "ISO 27035",
    "ISO 27037",
    "ISO 27040",
    "ISO 27050",
    "ISO 27051",
    "ISO 27052",
    "ISO 27053",
    "ISO 27054"
  ],
  "security_features": [
    "Encryption",
    "Role-Based Access Control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit Logs",
    "Two-Factor Authentication (2FA)",
    "Data Loss Prevention (DLP)",
    "Secure Socket Layer (SSL)",
    "Transport Layer Security (TLS)",
    "Virtual Private Network (VPN)",
    "Firewall Protection"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Consent Management",
    "Data Anonymization",
    "Data Minimization",
    "Data Masking",
    "Data Tokenization",
    "Data Pseudonymization",
    "Data Encryption",
    "Data Segregation",
    "Data Access Controls"
  ],
  "data_residency": "US-only",
  "customers": [
    "MSA Primary Care",
    "Opus Behavioral Health",
    "Alyssa G. Release of Information Specialist",
    "Carol G. IT/Implementation Specialist",
    "Courtney W. Medical Laboratory Scientist",
    "Justin A. Mid-Market (51-1000 emp.)",
    "Jahangir Q. Senior RCM Executive",
    "Kanci H. Chief Executive Officer",
    "Shameem M. Mobile Application Developer",
    "Asher Royed A. Assistant Manager Client Services",
    "Verified User in Medical Practice",
    "Verified User in Hospital & Health Care"
  ],
  "user_reviews": [
    "NextGen provides a user-friendly patient portal, allowing patients to view records, request refills, and message providers. Offers reminders, drug interaction alerts, and care gap notifications, which help improve care and reduce risk. However, slow response times, limited support availability, and issues going unresolved are concerns. I feel like I need to click 8 times to do something that should take 2. Updates may sometimes introduce bugs or disrupt previously working modules.",
    "NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in the testing stage to starting using at MSA. The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage.",
    "The software covers a nice procedure process and its customizable. However, there is lots of clicking to get where you want to go.",
    "NextGen is a user-friendly EHR solution and very customizable. NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time.",
    "It's a robust and complete EHR, and includes everything a provider would need to care for their patients. Hosting support isn't always dependable but for the most part it works great.",
    "NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times.",
    "Faxing directly from the EMR, inbox is great. The complex user interface, lots of technical issues such a global memory issues, when trying to fax. Issues with templates.",
    "It has tons of features to use in billing but only UI needs to be improved as there are other competitors like ECW Kareo. Its UI should be more easy to understand all the options and its speed is a little laggy.",
    "It's easy and quick and talking about the workflow it's also easy but need some pictorial representation as well. Loading time is slow sometimes. This is the main thing which I have noticed.",
    "I love the ability to effectively manage the care of my patients while also improving overall care that our patients receive. The crystal reports could be better. Sometimes they are slow to pull information."
  ],
  "ratings": [
    "4.5/5 on G2",
    "3.8/5 on G2",
    "3.3/5 on Capterra",
    "4.8/5 on G2 (Opus Behavioral Health)",
    "5/5 on G2 (Alyssa G.)",
    "5/5 on G2 (Carol G.)",
    "5/5 on G2 (Courtney W.)",
    "4.5/5 on G2 (Justin A.)",
    "2.5/5 on G2 (Jahangir Q.)",
    "5/5 on G2 (Kanci H.)",
    "4.5/5 on G2 (Shameem M.)",
    "4.5/5 on G2 (Asher Royed A.)",
    "4/5 on G2 (Verified User in Medical Practice)",
    "4.5/5 on G2 (Verified User in Hospital & Health Care)",
    "4/5 on G2 (Verified User in Hospital & Health Care)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1974",
  "integration_partners": [
    "Opus Behavioral Health",
    "Alyssa G. Release of Information Specialist",
    "Carol G. IT/Implementation Specialist",
    "Courtney W. Medical Laboratory Scientist",
    "Justin A. Mid-Market (51-1000 emp.)",
    "Jahangir Q. Senior RCM Executive",
    "Kanci H. Chief Executive Officer",
    "Shameem M. Mobile Application Developer",
    "Asher Royed A. Assistant Manager Client Services",
    "Verified User in Medical Practice",
    "Verified User in Hospital & Health Care"
  ],
  "id": "SW2886",
  "slug": "behavioral-health-suite",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/behavioral-health-suite.json"
  }
}